Trusted Agent profile · Aldershot, Surrey
★★★★★
312 reviews across 1 platform
167 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Romans, see every office.
Romans's office in Aldershot, Surrey, at 167 Victoria Road, is rated 4.5 out of 5 across 312 reviews on 1 platform, including 312 Google reviews rated 4.5.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
GoogleI was impressed with how they treat me since the beginning. Thank you to Abbie and Charlotte for the support and the quality of service they have given me.
Dear Jay Jay Star, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI could not fault the service from the whole team at Romans Aldershot from start to end. Sasha was brilliant at updating me throughout and everyone at the branch was exceptional. I would definitely recommend.
Hi Richard Many thanks for your recent review. We are delighted to hear that Sasha and the team at Aldershot could provide such an excellent service for you. We will be sure to pass the comments on. Thanks once again and we hope to be of service to you again in the future. Kind Regards Romans
5/5
GoogleAs a landlord, I had been with another company for over a decade. However, checking out other companies in the area on a recent re-let, I was struck by the professionalism and drive of Charlotte Kelly managing the lettings side of the Aldershot branch. This was a very good omen as I have been amazed at the dedication and continuous feedback that Chloe Cundy (managing my case) has been providing. I have been highly impressed with the overall positive attitude that the team has shown. Chloe has achieved in a week, what my previous letting agent had failed to do in a month. My new tenants are due to move-in next week and so far, 5-star exemplary service - highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Hi Duncan Thank you for the recent 5 star review of our Aldershot branch. It's incredibly pleasing to read that Charlotte and Chloe could provide you with such a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
1/5
GoogleTried to contact the Aldershot branch via phone, phones always busy. Sent an email in asking them to sell my property, no response, sent another email in and I was told the flat would be difficult to sell and they didn't want to sell it. After choosing another agent weeks later I have been harassed via phone for the last 3 months by Ben from Head office. Constant phone calls & voice mails. I think they need to understand mistreated customers don't come back and don't appreciate harassment. STOP calling me!
Thank you for taking the time to leave us your feedback. We consistently strive to deliver exceptional service and it’s disappointing to hear you haven’t received this from us. We can understand why the recent calls from the team would have been frustrating for you especially after taking account your comments about the issues you had when trying to sell the property. We’d be more than happy to remove any of your details we have from our system however as no full name has been provided alongside your review we aren’t able to locate your details to allow us to do this. If you’re able to reach out write to me at jgilliland@romans.co.uk and provide your name and address of the property then we should be able to locate you on our system and remove your details to prevent any further inconvenience moving forward. Kind Regards, Joe, Romans
2/5
GoogleWhilst the initial experience was positive its seems that Romans have very little room for manoeuvre in their practices and this was commented on by both the reference checker agency and the independent inventory checker. I didn't feel that Romans cared too much about us - just our money. the property came in poor condition but there seems no urgency to help us EG NO keys for window locks, flush not working water damage in hall. Obviously you can not know until the tenant moves out but I presume you have kept his deposit so any quick repairs could be made from monies kept back from him. Just not overly impressed but everything has gone through and Kim our property manager seems on the ball if restricted by having to chat to the landlord for each repair.
Hi David, it’s a shame for us to read your comments and to learn of the negative experience you have had with us and our team in Aldershot. We understand that since leaving this review that Charlotte Kelly the Lettings Manager has reached out to you to address your concerns, offer apologies for any dissatisfaction caused and offer transparency around our processes for referencing and between tenancies. We value our customers feedback whether good or bad and appreciate comments such as this as they help us to refine and make improvements to our service moving forward. It is regretful that your Tenancy hasn’t gotten off to the great start we had hoped for, we know your property manager is working hard to resolve issues so really do hope that we can begin to deliver a level of service you are happier with throughout the remainder of the tenancy. Kind Regards, Romans
1/5
GoogleTried to contact the Aldershot branch via phone, phones always busy. Sent an email in asking them to sell my property, no response, sent another email in and I was told the flat would be difficult to sell and they didn't want to sell it. After choosing another agent weeks later I have been harassed via phone for the last 3 months by Ben from Head office. Constant phone calls & voice mails. I think they need to understand mistreated customers don't come back and don't appreciate harassment. STOP calling me!
Thank you for taking the time to leave us your feedback. We consistently strive to deliver exceptional service and it’s disappointing to hear you haven’t received this from us. We can understand why the recent calls from the team would have been frustrating for you especially after taking account your comments about the issues you had when trying to sell the property. We’d be more than happy to remove any of your details we have from our system however as no full name has been provided alongside your review we aren’t able to locate your details to allow us to do this. If you’re able to reach out write to me at jgilliland@romans.co.uk and provide your name and address of the property then we should be able to locate you on our system and remove your details to prevent any further inconvenience moving forward. Kind Regards, Joe, Romans
1/5
GoogleTried to contact the Aldershot branch via phone, phones always busy. Sent an email in asking them to sell my property, no response, sent another email in and I was told the flat would be difficult to sell and they didn't want to sell it. After choosing another agent weeks later I have been harassed via phone for the last 3 months by Ben from Head office. Constant phone calls & voice mails. I think they need to understand mistreated customers don't come back and don't appreciate harassment. STOP calling me!
Thank you for taking the time to leave us your feedback. We consistently strive to deliver exceptional service and it’s disappointing to hear you haven’t received this from us. We can understand why the recent calls from the team would have been frustrating for you especially after taking account your comments about the issues you had when trying to sell the property. We’d be more than happy to remove any of your details we have from our system however as no full name has been provided alongside your review we aren’t able to locate your details to allow us to do this. If you’re able to reach out write to me at jgilliland@romans.co.uk and provide your name and address of the property then we should be able to locate you on our system and remove your details to prevent any further inconvenience moving forward. Kind Regards, Joe, Romans
5/5
GoogleAmazing experience ,very professional the best team I come across .Very polite ,honest..... .Big thank you to Scot Caudwell ,Holi ,Sasha ,Cameron and team .PositiveQuality, Professionalism, Value
Hi Bishnu1 Rana, Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
2/5
GoogleNot sure which property you are referring to. As usual this email demonstrates again that Romans is not set up for portfolio landlords, Romans regularly send out these generic emails which make it pretty difficult to keep track of which property you are referring to. Romans find me tenants and my fantastic property manager keeps things running for me. Other than that Romans is too big and too cumbersome. I never know who does what and direct everything via my property manager who then has to navigate any issues through the labyrinth of the Romans organisation. Romans might think it works to silo everything and define strict workflows - from a landlords point of view its a nightmare. Romans adds extras to my bill without asking and tries a hard sell at any opportunity. Just find me a tenant and manage my property properly. If I want extras I'll ask for them. Several months on and nothing appears to have changed. Still not setup up for portfolio landlords. Again being asked to post a review but don't know what for. Mistakes are still being made with basic billing even though this has been escalated to directors. If they cant get their own billing right, how confident does that leave me re their contracts/ability to enforce them?
Hi Nigel it's a shame for us to read that you have been unhappy with the service you’ve received from us here at Romans, we do value your honest feedback as are always looking at ways we can improve. It can be evidenced you left a review last year with similar issues and so it’s understandable why you would be disappointed that little has changed since voicing your concerns. As per your comments we’re aware that you’ve been in touch with Jon Jackson Bass the Regional Lettings Director a number of times who has spoken to you in depth and has taken on board the feedback you’ve provided. We’re sorry that you feel the service received hasn’t been up to the high standards we expect here at Romans. Jon will be getting in touch with you at the earliest opportunity however should you wish to discuss any of the above then please feel free to contact us on 01344758596. Kind Regards, Joe, Romans
5/5
GoogleTop service. Chloe was amazing and responded to any questions very quickly. So pleased with the mee place.PositiveResponsiveness, Quality, Professionalism
Dear Gaz Watson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleCharlotte is a friendly honest young lady who was just truthful and realistic about things. She answered every question I had with no hesitation at all. Very pleased with her customer service.
Hi Mindy Thank you for taking the time to review your recent experience. It's very pleasing to hear that you were happy with the support and service that Charlotte could provide for you - we will ensure your feedback is passed on. Kind regards Romans
5/5
GoogleWe signed up with Romans after having our house valued by 2 other companies. From the start Romans were honest and transparent and didn't over promise anything. Despite being slightly higher in costs we felt we would be looked after by Romans a lot more than other agents and ultimately may save money as I felt they had the expertise to sell our home. Scott, Holly, and the rest of the team were great throughout, during a tough market they were there to reassure us they were doing everything they could. Ultimately we sold our house at the exact amount they estimated from their first viewing, which just goes to show they know their stuff and stick to being realistic. We were very happy with the service Romans provided and recommended them to neighbours already and would not hesitate to continue to recommend to others in the future.
Hi Danielle Thank you for taking the time to write a review, We're really glad to hear you were happy with your dealings with Scott and Holly and are pleased we could provide you with such a positive experience. We will be sure to pass your feedback and comments onto the team at Aldershot. Kind Regards, Romans
5/5
GoogleWe have recently completed on a house after renting for 10 years, the Aldershot branch of Romans were absolutely fantastic, every step of the way and answered every query or question with patience
Dear Alie Canning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe have recently completed on a house after renting for 10 years, the Aldershot branch of Romans were absolutely fantastic, every step of the way and answered every query or question with patience
Dear Alie Canning Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleNot sure which property you are referring to. As usual this email demonstrates again that Romans is not set up for portfolio landlords, Romans regularly send out these generic emails which make it pretty difficult to keep track of which property you are referring to. Romans find me tenants and my fantastic property manager keeps things running for me. Other than that Romans is too big and too cumbersome. I never know who does what and direct everything via my property manager who then has to navigate any issues through the labyrinth of the Romans organisation. Romans might think it works to silo everything and define strict workflows - from a landlords point of view its a nightmare. Romans adds extras to my bill without asking and tries a hard sell at any opportunity. Just find me a tenant and manage my property properly. If I want extras I'll ask for them.
Hi Nigel, many thanks for your honest feedback about your experience with us. We’re pleased to hear how happy you have been with the service offered by your property manager but are saddened to read your thoughts about the structure of our business. Here at Romans our lettings business is comprised of a number of different departments and teams, we can appreciate that some Landlords find it more beneficial to have one point of contact for all matters relating to the management of their property however as a business we do not believe that this is always feasible. Your designated property manager will generally be the main point of contact throughout your experience with us and will of course attempt to offer assistance wherever possible however as I am sure you can appreciate they may not always be the best placed person to answer queries surrounding things such as re-marketing of the property or account discrepancies and so we find that by having a different departments who possess such knowledge and expertise that if you have any queries it allows us the opportunity to direct you to someone within the relevant team who can assist. We hope this helps provide some clarity to our structure and that moving forward we are able to deliver a level of service you are happier with. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Romans
5/5
GoogleThis is the second time I have used Romans estate agents and I cannot recommend them highly enough. I have been regularly updated along the way, throughout the sale of my property and given relevant and honest advice. Holly in particular has been very professional, friendly and obliging . Nothing is too much trouble and there is always a welcoming smile when I've popped into the office. She is evidently a remarkable asset to the company. Dan and Sasha have also been fantastic, doing their best to sell my property with such optimism and dedication. In summary, Romans have been a superb agent when I have purchased, and sold properties. Highly recommended!
Hi Ceri Many thanks for your wonderful review. We are pleased you were happy with the service you received and will pass your feedback onto Holly, Dan and Sasha and the team at Aldershot. We are always more than happy to assist you if anything else comes up. Kind Regards Romans
4/5
GoogleCharlotte is a friendly honest young lady who was just truthful and realistic about things. She answered every question I had with no hesitation at all. Very pleased with her customer service.
Hi Mindy Thank you for taking the time to review your recent experience. It's very pleasing to hear that you were happy with the support and service that Charlotte could provide for you - we will ensure your feedback is passed on. Kind regards Romans
5/5
GoogleWe signed up with Romans after having our house valued by 2 other companies. From the start Romans were honest and transparent and didn't over promise anything. Despite being slightly higher in costs we felt we would be looked after by Romans a lot more than other agents and ultimately may save money as I felt they had the expertise to sell our home. Scott, Holly, and the rest of the team were great throughout, during a tough market they were there to reassure us they were doing everything they could. Ultimately we sold our house at the exact amount they estimated from their first viewing, which just goes to show they know their stuff and stick to being realistic. We were very happy with the service Romans provided and recommended them to neighbours already and would not hesitate to continue to recommend to others in the future.
Hi Danielle Thank you for taking the time to write a review, We're really glad to hear you were happy with your dealings with Scott and Holly and are pleased we could provide you with such a positive experience. We will be sure to pass your feedback and comments onto the team at Aldershot. Kind Regards, Romans
1/5
GoogleIf you are an owner, this is your agency, they will do everything they can to keep you happy. If you are a tenant, don’t even bother, they wouldn’t give you any kind of support even with essential matters. I’m glad my tenancy is finished and don’t have to deal with them anymore, never had so many problems with lettings agents like with them.
Dear Norah We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAbbie Mead helped me through the process of booking a viewing to then seeing me through to me moving in the following week. Helping me from Finance knowledge of the flat, along with Insurance guidance and ensured that I was ready to move in for my move in date. Was professional the whole time and a delight to have such a polite Estate Agent helping me with my move.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ronnie Storm! Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleExcellent experience and service from Scott and his whole team. Even in a tough market we were consistently looked after and advised every step of the way. End to end service from consultations to final calls with solicitors to exchange. At one point we had to consider dropping our house value to realign with market expectations - whilst we had reservations doing that, we trusted the advice given and it massively paid off!! Not only did we sell quickly it put us in a great position to close on our next move.
Thank you so much for your very positive review on your experience dealing with Romans Aldershot! In a challenging market we do at times have to give advice that is not always easy to deliver but we only give it if we genuinely believe it is the right advice and will work for our clients and it is fantastic to hear that having listened and trusted us, that everything worked out and you not only sold with us but went on to buy the ideal next home for you and the family with Romans! Thanks again for your kind words and we wish you all the best for the future.
5/5
GoogleExcellent experience and service from Scott and his whole team. Even in a tough market we were consistently looked after and advised every step of the way. End to end service from consultations to final calls with solicitors to exchange. At one point we had to consider dropping our house value to realign with market expectations - whilst we had reservations doing that, we trusted the advice given and it massively paid off!! Not only did we sell quickly it put us in a great position to close on our next move.
Thank you so much for your very positive review on your experience dealing with Romans Aldershot! In a challenging market we do at times have to give advice that is not always easy to deliver but we only give it if we genuinely believe it is the right advice and will work for our clients and it is fantastic to hear that having listened and trusted us, that everything worked out and you not only sold with us but went on to buy the ideal next home for you and the family with Romans! Thanks again for your kind words and we wish you all the best for the future.
5/5
GoogleRomans have been exceptional during the purchase of my son’s first home. We have been dealing with both Alison and Sasha who have been consistently efficient and friendly and gone above and beyond what was expected of them. I would not hesitate to recommend Romans and would certainly use them again if required. Thanks ladies, you’ve made this process so much easier- particularly whilst in the middle of a pandemic!
Dear Debbie Holmes! Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
Google' Roam with Romans ! ' Romans have the professional hunger to gain a result not only for the seller/buyer but for their business needs too. Why use anyone else...reliable and professional services I felt comfortable every step of the way. If you want a job done well there is only one stop.... Romans..their staff are second to none and I wouldn't use anyone else, you don't feel like a number you feel like they really care. Dan and Scott the Senior Manager have been amazing thanks guys !
Wow! , thank you very much for your excellent review of the whole team at Romans Aldershot! it is reviews and comments like yours that make our job even more enjoyable as we try very hard to deliver the best service we can to all our clients and on this occasion you have obviously been delighted with how our dealings have gone and we hope that you will enjoy many years in your new home and continue to recommend us to friends and family that are moving! thanks again! Scott Caudwell Senior Manager- Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Aldershot office has 312 reviews across 1 platform: 312 on Google.
Romans Aldershot is rated 4.5 out of 5 across all 312 reviews, and 4.5 out of 5 on Google from 312 reviews.
Romans Aldershot, 167 Victoria Road, Aldershot, Surrey, GU11 1JU.
