Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent experience and service from Scott and his whole team. Even in a tough market we were consistently looked after and advised every step of the way. End to end service from consultations to final calls with solicitors to exchange.
At one point we had to consider dropping our house value to realign with market expectations - whilst we had reservations doing that, we trusted the advice given and it massively paid off!! Not only did we sell quickly it put us in a great position to close on our next move.
David · 25 June 2018
Agent replied
Thank you so much for your very positive review on your experience dealing with Romans Aldershot!
In a challenging market we do at times have to give advice that is not always easy to deliver but we only give it if we genuinely believe it is the right advice and will work for our clients and it is fantastic to hear that having listened and trusted us, that everything worked out and you not only sold with us but went on to buy the ideal next home for you and the family with Romans!
Thanks again for your kind words and we wish you all the best for the future.
★★★★★ 4/5
GoogleRomans are excellent at many things. The speed with which they move on getting tenants in is very fast and have really good communication skills, especially with those in the sales department. With current restrictions in place they have definitely "stepped up to the plate" and we have found them to be polite, courteous and professional in every way. We would not hesitate in recommending them to let your propertyPositiveResponsiveness, Professionalism
Jo · 22 June 2021
Agent replied · 21 June 2024
Dear Jo Dove,
Thank you for the great review of our Romans Estate Agents Aldershot team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleRomans Aldershot-- Always kept us up to date, got everything through quickly, and staff were always friendly and helpful. Highly recommend!
Especially Chloe Cundy very very helpful.
Raj · 24 December 2019
Agent replied
Hi Raj Thank you for the recent 5 star review of our Aldershot branch. We are glad the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleThe team at the Aldershot branch of Romans have been excellent. Both the sales and lettings team have been really supportive and helped to guide us through the processes over the last few years. We are very grateful for their support and will certainly use again in the future.
Phil · 4 April 2025
★★★★★ 5/5
GoogleI recently purchased a new home through Romans Estate Agents of Aldershot and was thoroughly impressed with the service that I received from start to completion. My special thanks go to Sasha Bromham , Hayley Moore, Alison Saava and Jane Sayers for all their help and support towards assisting me to complete my purchase in a short time scale. I would definitely recommend Romans to any future potential buyers.PositiveProfessionalism
Aldine · 22 June 2021
Agent replied · 21 June 2024
Hi Aldine Sherry,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Aldershot. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleRomans have been exceptional during the purchase of my son’s first home. We have been dealing with both Alison and Sasha who have been consistently efficient and friendly and gone above and beyond what was expected of them. I would not hesitate to recommend Romans and would certainly use them again if required. Thanks ladies, you’ve made this process so much easier- particularly whilst in the middle of a pandemic!
Debbie · 18 March 2021
Agent replied
Dear Debbie Holmes!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 1/5
GoogleI sent email refering to a safety issues on a property you have for sale and received no reply so I went to the Aldershot office and presented the email and still haven't had a reply
I feel that is in your interest to deal with this matter to avoid future litigation
PAUL · 17 June 2023
Agent replied · 24 June 2023
Dear Paul,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleDarshil, I really appreciate your service, in fact you are a good asset to romans aldershot, I noticed you are always make efforts to make the company progress and to be the best among other.
Thanks for your generosity and gestures
Olubowale · 20 February 2024
Agent replied · 21 March 2024
Dear Olubowale Ruth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy wife and I would like to thank the team at Romans: Aldershot for their enthusiastic support and professional advice during our search to buy a new home. From our first enquiry they have made the process very simple and helped to keep communication with the seller very clear. We are almost at the point of exchanging contracts and would certainly recommend them to others looking to buy or sell property in the area.
Paul · 29 July 2019
Agent replied
Hi Paul Many thanks for taking the time to review your experience with us. We are pleased you were happy with the service you received and will pass your feedback onto the team at Aldershot. Kind Regards Romans
★★★★★ 5/5
GoogleI just want to shout to Will Clarke . Brilliant professional!! So considerate, patient with all my 101 questions and efficient!!! Thank you once again for all your help !
Veronica · 20 August 2024
Agent replied · 24 October 2024
Dear Veronica Ponte
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe decided to market our property in November and received a full asking price offer within a week of our house being marketed. All the staff were very professional and organised from the initial valuation to organising the photo’s for brochure. Nothing was too much trouble, credit to Dan and Sasha. Thank you very much. Would have no hesitation in recommending Romans to others.PositiveResponsiveness, Quality, Professionalism
Lorraine · 22 June 2021
Agent replied · 21 June 2024
Hi Lorraine Warn,
Thank you for the great review of our Romans Estate Agents Aldershot team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI have used Romans at Aldershot for letting out my flat for a number of years. I have always found them to be professional and on the rare occasion that there has been a problem I have found them to be on the ball. My main contact at the branch has usually been Charlotte who is very pleasant to deal with and a credit to the firm.
Phil · 3 March 2021
Agent replied
Dear Phil Linton!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
★★★★★ 5/5
GoogleThis was a very good and reliable company. The staff were great, especially Holly. They had a lot of patience when dealing with us.
Blessing · 29 July 2019
Agent replied
Many thanks for the 5 star review! We hope to be of service to you again in the future. Best wishes, Romans
★★★★★ 5/5
GoogleRomans have been looking after my landlord and myself for 12 years. Excellent customer care, nothing out of reach for them to do for me when required, fast,effectively and efficiently. Service is amazing, staff are friendly and caring. Would highly recommend Romans Aldershot to look after your property lettings and tenants. Thank you Romans for 12 amazing,safe and happy times.
Tricia · 16 April 2022
Agent replied
Dear Tricia,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently rented a property through Romans, Aldershot and they were lovely to deal with. Very professional and helpful at all times and it was an easy process. Special mention to Chloe who showed me the property and was very friendly and helpful. Thanks guys.PositiveResponsiveness, Professionalism
V · 22 June 2021
★★★★★ 5/5
GoogleThank you very much to Darshil Sheth for all his help and patience during my process to let the house I think will suit my and my cat’s needs. He has been superb!
Almudena · 20 February 2024
Agent replied · 21 March 2024
Dear Almudena Arenas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleProfessional and conscientious team lead by Vasco Correa. Feed back from viewings was prompt. Great experience.
John · 1 December 2024
Agent replied · 8 December 2024
Dear John Young
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks Scott and team at Romans Aldershot, for an excellent job in selling our house (currently subject to contract). They've been very attentive and had people viewing even before the photos had been taken. The 2nd couple who viewed bought it. We've even cancelled the Open Day. Thanks again.
Steve · 29 July 2019
★★★★★ 5/5
GoogleI have been renting with Romans for upwards of 5 years now and they are great. Our property manager Paula is wonderful and responds to any issues we have had very quickly and is always very friendly and understanding. Cant recommend enough!
Abigail · 19 May 2021
★★★★★ 5/5
GoogleHaving experienced a first glass service from Scott and his amazing team, I would not hesitate in using Romans again or recommending them to anyone who is looking to sell their property. The marketing of my property was so professional and succeeded in a full offer price from the first person who came to view.
Thank you to the team at Romans in Aldershot.
Iris · 29 July 2019
Agent replied
Hi Iris Many thanks for your kind review. We are pleased you were happy with the service you received and will pass your feedback onto Scott and the team at Aldershot. Please don't hesitate to contact us should you need any further assistance. Kind Regards Romans
★★★★★ 1/5
GoogleWhen moving into my rental left me a box of out of date food and out of date leaflets (it’s the little touches) . Had problems with them most months on there side of things. Very slow (1month) at replying to emails when it says “urgent please reply”. Will never use romans again.
Bryony · 12 March 2022
Agent replied
Dear Bryony
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleReally impressed with the service at Romans, in particular Sasha & Dan were very engaging and helpful throughout. After initially selling with another agent for six months I switched to Romans and they found me a buyer within 2 weeks! Would definitely recommend and use in the future.
M · 25 June 2019
★★★★★ 1/5
GoogleIf they ask you to sign a 12 months contract with 12 months break clause - run away fast! Its a SCAM. They claim its normal, but any half decent agency will tell you it is not. Its a warning sign of a terrible house with terrible landlord managed by a terrible agents. i.e. Romans favourite tactics and their true nature
Dan · 25 June 2020
Agent replied
Hi Dan, We appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk. Kind regards, Hannah - Customer Relations Team
★★★★★ 5/5
GoogleFrom start to finish Chloe from Roman's Aldershot branch, was most helpful and professional and courteous, keeping me informed all the way making my move easy and stress free.Any questions I had were dealt with promptly and satisfactorily, I highly recommend using Romans and indeed Chloe, many thanks for your help and advice Mr B Donnelly
Brendan · 17 August 2021
Agent replied
Dear Brendan Donnelly,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
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