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Romans Aldershot reviews

4.5

★★★★★ Excellent

312 reviews across 1 platform

167 Victoria Road, Aldershot, GU11 1JU

Part of Romans, see every office.

Romans's Aldershot office at 167 Victoria Road is rated 4.5 out of 5 across 312 reviews on 1 platform, including 312 Google reviews rated 4.5.

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4.5 / 5

312

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Aldershot office, from every platform, shown as written. First names only.

5/5

Google

Could not fault the staff at Romans’ Aldershot, especially Chloe who has been so helpful, and friendly throughout our whole process of moving. Nothing seemed like too much hassle to sort out and everything was done quickly and professionally. I would highly recommend Romans’ Aldershot, great service :)

Hannah · 25 June 2019

Agent replied · 24 June 2023

Hi Hannah Thanks for the review - we are very happy to have provided you with such a positive experience and will ensure your feedback is passed to Chloe and the Aldershot team! We hope to be of service to you again in the future. Kind Regards Romans

5/5

Google

I have always found all the Staff, very polite and helpful. On many occasions I have asked for assistance and all three Letting Staff did their very best to sort things out. Chloe is outstanding. I am pleased with the service which I have received. Thank-you.

Gregory · 24 December 2019

Agent replied

Hi Gregory Thank you for the recent 5 star review of our Aldershot branch. It is very pleasing to read your comments and glad the team could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans

4/5

Google

Very happy with our dealings renting out our properties, Chloe my main contact was very efficient with progress updates and returning any phone calls. We have used the Aldershot office several times before with success and feel Charlotte and the team are a credit to Romans.

Steven · 29 July 2019

Agent replied

Hi Steven Thanks for taking the time to leave us such a great review about our team in in Aldershot. We're really happy to hear the team were efficient throughout your experience and are pleased they were so helpful. We hope the team can be of assistance to you again moving forward. Kind Regards, Romans

5/5

Google

My wife and I have recently purchased a house through romans and have been very pleasantly surprised by how easy the whole process was. We are primarily dealing with Dan who is knowledgeable, helpful, highly professional very accommodating; Dan has responded quickly to emails and queries and provide the very highest standard of customer service. We have also dealt with other staff at Romans ,scott and Alison and found them to be equally friendly and professional . I'm glad the people we were buying off chose to use romans as their estate agent. Buying a property through romans estate agents was actually an enjoyable process. They were very helpful and very accommodating.They were also actively involved during the legal process which surprised me. Alison kept me regularly up-to-date by phone . I had the pleasure of dealing with Dann ,scott and Alison and all the "ROMANS TEAM "who were very professional and helpful. When we move up the ladder we'll definitely be using Romans and will be recommending them to our friends and family. These guys give estate agents a good name! Thank you Highly recommended A+++

V · 8 July 2017

5/5

Google

We have been tenants with roman for nearly 3 years and they have always been so lovely, as most estate agents have to 6 months property checks we can honestly say are most recent visit from j.hunt was nothing short of spectacular she was a very professional woman who made us feel at ease expressed what she would be doing on her visit and ultimately was just a great person what a fantastic person to have part of your company.PositiveProfessionalism

Paul · 22 June 2022

Agent replied · 21 June 2024

Dear Paul Thorburn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Called on the day that they released a property, made an offer and I was asked to have a look to the property next day and I was reassured I would be the first one viewing it and that the property would be mine. Next day I was told they have let to someone else. Not only have broken my trust with the agency but also I had made arrangements already for they required moving date which now I have to undo it. So upset and unhappyNegativeQuality, Professionalism

Pmendesphotography · 22 June 2022

Agent replied · 21 June 2024

Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Just want to thank Scott & all his team for a fantastic job well done not only did they sell my flat for me at a better price than I had been recommended by other cheaper agents even though Romans fees were slightly higher than the others it was well worth it for me for the price they achieved for me They also went & found me a flat to buy in Aldershot they tied it all up for me with a minimum of effort on my behalf we also had a few hiccups on the way but they showed their skills in handling the issues & were fair to all the parties involved. I would have no hesitation in recommending Scott & the team in Aldershot to anyone I know !

Neil · 25 June 2016

5/5

Google

Stacey has been incredibly helpful and professional with us while looking to rent our first property. She was pro-active in contacting us with available houses and viewings until we found the prefect property. Couldn’t recommend her enough.PositiveResponsiveness, Professionalism

Charlie · 22 June 2021

Agent replied · 21 June 2024

Dear Charlie Thanks for taking the time to leave us a review about how we did. We are pleased Stacey was able to find you your perfect property. Thank you for your feedback it is appreciated. Kind regards Customer Care Team

5/5

Google

I had a fantastic experience working with Darshil Sheth at Romans. He was incredibly helpful during the property viewing process and patiently answered all of my property-related queries. Darshil's professionalism and knowledge made the entire experience smooth and stress-free. I highly recommend him to anyone in need of assistance with property matters. Thank you, Darshil, for your exceptional service!

Ravi · 20 February 2024

Agent replied · 21 March 2024

Dear Ravi Sangwan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We recently purchased a property, and I want to commend Holly Ashie for her exceptional service. She handled everything with professionalism, patience and expertise. She was always approachable and ensured the process remained as smooth as possible. Thank you for your outstanding support!

Milan · 21 November 2024

Agent replied · 8 December 2024

Dear Milan Roka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Only putting ONE star because I cannot put ZERO. Was made to get my £500 deposit back from the new tenant as opposed from the deposit scheme that they should have done, how unprofessional. DISGUSTED at their attitudes. Avoid this agency at all costs.

Daryl · 29 July 2019

Agent replied

Hi Daryl, we regret to read of the negative experience that you have had with us and our team at Aldershot during the deposit release process at the end of your tenancy. We'd like the opportunity to discuss this with you. Please reach out to us on 01344758596 at your earliest convenience as this will allow us to address this with you directly and gain feedback on how we can improve our customers experiences moving forward. Kind Regards, Romans

5/5

Google

Just sold with Romans and the sales team did a fantastic job. In a tricky market, they found us a fantastic buyer and got us above the figure we were hoping for. A pleasure to deal with throughout, I would recommend them to anyone wanting to sell in the Aldershot area. Thanks so much!

Sally · 22 May 2024

Agent replied · 21 June 2024

Dear Sally Mills Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Chloe was the agent taking care of the property, she was helpful and always responded quickly! My far the best experience I’ve had with an estate agent so far.PositiveResponsiveness, Professionalism

Kate · 22 June 2022

Agent replied · 21 June 2024

Dear Kate Day, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We found Romans to have an excellent service, sold house within 3 days, Dan was efficient and professional. Alison then guided us through the move stage, exchanged in 12 weeks. Fantastic, thank you!PositiveResponsiveness, Quality, Professionalism, Value

MR · 22 June 2021

Agent replied · 21 June 2024

Hi Helayna Yates, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Aldershot. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

We have been with Romans for a number of years... Our previous letting agent sold up😥. During our time with Romans we have had numerous "property managers" but our current property manager Kim Worgan has gone above and beyond when dealing with various issues over these past few months. A credit to the company. Keep up the good work Kim and fingers crossed we will be able to keep you as our property manager for years to come.

Sarah · 16 May 2022

Agent replied

Dear Sarah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very good experience, Best letting agent in town

Faizal · 13 November 2025

Agent replied · 13 April 2026

Dear Faizal Abdulsamad We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

I recently signed a new tenancy agreement, and had the pleasure of working with Shona Rogers throughout the process. She was professional and efficient, the information I got from her was clear and accurate at every stage and she was constantly available when I had numerous queries, always getting back to me immediately with the relevant answers. A really friendly, fantastic, customer focused service from start to finish and I would have no hesitation in recommending Shona & Romans to anybody in the futurePositiveResponsiveness, Quality, Professionalism

Ronan · 22 June 2021

Agent replied · 21 June 2024

Hi Ronan, your wonderful feedback and rating mean a lot to us. It was great to hear of your recent experience with our Romans Aldershot branch and the service you received from Shona. Thank you for your words of recommendation, it is lovely to hear. Kind regards Customer Relations Team

5/5

Google

The Team at Romans Aldershot have been Fantastic - both for us (as Purchasers) and i know they represented their client incredibly well. Holly in particular really represented Romans as being totally 'on it!' From the first round of virtual viewings using Romans internal tool - giving us a great understanding of the properties of interest - through to viewing the houses with us and being in tune with what we were looking for and having all the relevant info we could need to hand. - We are confident in what they have done for us and would really recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Fraser · 22 June 2021

Agent replied · 21 June 2024

Hi Fraser Jardine, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Aldershot. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

The easiest house sale I've ever done - An initial meeting with Scott provided an accurate market assessment, and ultimately we received multiple full asking price offers. Really like the confidence he had in our property and its ability to sell well and for the price he thought was right. Once we got going, we were fantastically looked after by the team, with a special mention for Holly, who has been absolutely terrific, providing regular updates and ensuring we always knew where we were...all of that and a great bunch of people too :) what more could you want...highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Declan · 22 June 2021

Agent replied · 21 June 2024

Hi Declan Fisher, Thank you for the great review of our Romans Estate Agents Aldershot team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team

5/5

Google

When I met Romans, I was full of stress, because I hadn’t found a house that met my expectations for over a month. They understood what I was looking for and I was able to move into the house after 2 weeks. I can say based on my experience the Team at Romans Aldershot have been very professional, self motivated and good team players. -I am an engineer and I know that customer service is very difficult because people’s expectations need to be handled properly. The Romans is the best suited for this. I would highly recommend them.PositiveProfessionalism

Renáta · 22 June 2021

Agent replied · 21 June 2024

Hi Renáta Végh, Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

4/5

Google

Dan and his sales team are professional and communicative, I felt they listened and kept me regularly up to date with feedback from viewings and market pricing which helped my decision-making in difficult circumstances. I found the sale process smooth and well-managed (much better than competitors in Aldershot), and would go with Romans again.

M · 21 January 2024

Agent replied · 21 March 2024

Dear M S, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

We have just renewed our tenancy with romans but needed to make a few changes, molly greenfield was extremely helpful and got back to us right away, she listened to what we wanted and sorted it all out for us with the landlords to make sure we were all happy with the changes being made, lovely lady very helpful would definitely recommend chatting with her as she made it all so easy. thanks a lot.

Natasha · 12 March 2022

Agent replied

Dear Natasha, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Big thankyou to Romans Aldershot especially Dan and Sasha. Dan marketed my property at just the right price to attract buyers and Sasha and her colleague carried out the viewings promptly and efficiently securing a buyer less than a week after going on the market . The follow up service I received from Romans Aldershot has been excellent and I would highly recommend Romans Estate Agents Aldershot.

Anne · 24 February 2020

5/5

Google

Had a smooth experience putting the house on rent, Shona Rogers made the experience perfect and easy, will be recommending Roman Estate Agent in the future. Thank you guysPositiveProfessionalism

Zub · 22 June 2021

Agent replied · 21 June 2024

Hello Zub Rashid Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team

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Questions about Romans Aldershot

How many reviews does Romans Aldershot have?

Romans's Aldershot office has 312 reviews across 1 platform: 312 on Google.

What is Romans Aldershot's rating?

Romans Aldershot is rated 4.5 out of 5 across all 312 reviews, and 4.5 out of 5 on Google from 312 reviews.

Where is Romans's Aldershot office?

Romans Aldershot, 167 Victoria Road, Aldershot, GU11 1JU.

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