Trusted Agent profile · Aldershot, Surrey
★★★★★
312 reviews across 1 platform
167 Victoria Road, Aldershot, Surrey, GU11 1JU
Part of Romans, see every office.
Romans's office in Aldershot, Surrey, at 167 Victoria Road, is rated 4.5 out of 5 across 312 reviews on 1 platform, including 312 Google reviews rated 4.5.
Every review we hold for the Aldershot office, from every platform, shown as written. First names only.
5/5
GoogleRomans were excellent with selling our flat. I have no hesitation in recommending Romans from Aldershot. Very professional and helpful. Service they offer is really hard to find. Holly, Sasha, Alice and Ben THANK YOU!
Dear Monika B Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommended; Dan was professional efficient and very quick in arranging an appointment the very next morning for Scott to visit, value our home and discuss our needs. Scott also very professional was knowledgeable honest personable and we would have no doubts in recommending their services.
5/5
GoogleAfter using a local agent first and finding them unsuccessful and unsupportive in our sale i was concerned who else i could use local and not feel let down, however the team at Romans aldershot put me and my partner at ease straight away and within a week of them having our property we were sold! Fantastic agent ... highly recommended !
Hi Lee Thank you for taking the time to review your recent experience and for your kind comments. We are so pleased that the team at Aldershot could help and will be sure to pass on your feedback. If you ever need anything else from us, please don't hesitate to get in touch. Kind Regards Romans
5/5
GoogleHighly recommended; Dan was professional efficient and very quick in arranging an appointment the very next morning for Scott to visit, value our home and discuss our needs. Scott also very professional was knowledgeable honest personable and we would have no doubts in recommending their services.
5/5
GoogleI Rented A Flat With Romans in aldershot. Darshil Sheth Help me to secure Flat and help me with all Process. Thanks darshil and all the team members
Dear The Musical Hacker Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have only good things to say about this Agency and my agent Chloe. She has been fantastic in finding me a property and getting everything completed timeously and professionally and she has such a lovely manner. Cannot thank her enough and I am looking so forward to moving into my new home. Highly recommend Romans!
Dear Jo Massyn! Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleHave just moved in to my new place. The girls who i dealt with at Romans were amazing Chloe and Stacey to name a couple. They sorted any issues I had almost immediately and were in constant communication with myself which was superb and reassuring. I would advise to use Romans to anyone. #overthemoon
Dear Gavin, thank you. We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRecently let a property through Romans, Aldershot. They are fantastic, Chloe went above and beyond with everything and we appreciate everything she has done for myself and my partner during this process. I can't rate Romans or Chloe high enough. Thank you for everything.
5/5
GoogleI would like to share my experience with Romans - who have been absoultly fantastic in the way they have helped me with some tenancy issues facted recently. Particular mention to Charlotte Kelly who has been brilliant throughout - always providing guidance and support when needed. She certaintly has the expertise needed in the rental market. Thank you
Hi Tina Thank you for the 5 star review of our Aldershot branch. We are very pleased to hear that Charlotte and the team could provide you with a positive experience and we will be sure to pass on your feedback. Don't hesitate to be in touch should you require anything further. Kind regards Romans
1/5
GoogleSimply the worst experience I have ever had from any estate agent. The only person who was helpful was Chloe in the Aldershot branch. I would most certainly not recommend you to anyone. I will be emailing in a full account of the experience, though i do not expect any action to be taken as a result.
Hi Robyn, our apologies we haven't been able to respond to this sooner. It's a shame for us to read that you haven't been happy with the service you've received from us and our team in Aldershot, we strive to deliver the highest levels of service while communicating in an effective and helpful manner but really regret that you feel you haven’t received this from the team apart from Chloe. If you'd wish to discuss this then please reach out to me on 01344758596, alternatively if you haven't done so already and do want to raise these issues formally then you can do so by writing to us at customerrelations@lrg.co.uk. Kind Regards, Joe, Romans
4/5
GoogleVery good service from Mike and team at Romans. Constantly kept in touch, updated regularly, followed up, and this produced a fast sale (2 weeks) with a quality purchaser at a higher price than expected. Professional service that I am happy to recommend, and would use again.
1/5
GoogleAwful service my tenant trashed my house caused endless damage which I have had spend out to fix sent Romans endless emails and won't reply
Dear Shaylyn1231, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you very much to Dan, Sasha and Holly in particular for their professionalism and kindness in securing the sale of my "mums" house. A faultless service and I would not hesitate to recommend them. Thank you very much indeed!! :)
Dear Shaun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt has been a great journey with this estate agent so far. Our property manager is Mo Rajpute who has always been in touch with us whenever we have raised any issue. He is very efficient at his job.
Dear Rehan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVasco and Levi in particular have been amazing thus far. Very professional, transparent and have kept me up to date at all times. Thank you both.
5/5
GooglePurchased my new property with Romans Aldershot and dealt with a lovely lady called Holly who kept me updated and was always on hand to answer any questions I had, being a first time buyer there were a few. Would definitely recommend
Dear Jamie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDan was simply outstanding. His continual updates and straight forward interactions were very much appreciated at a time when any sale or purchase can be stressful enough. If I owned and estate agents i would poach him !
4/5
GoogleFrom the moment I started looking for a flat in Aldershot the staff at Romans were very helpful. Once I decided on a flat Tristan and Chloe helped me every inch of the way in submitting the paperwork. In the days leading up to moving in they kindly arranged for me to check the flat out between the tenancies. Having moved in Chloe, Charlotte and Jagdeep have been most helpful in resolving any issues that have arisen. An all around wonderful experience.PositiveProfessionalism
5/5
GoogleDan was simply outstanding. His continual updates and straight forward interactions were very much appreciated at a time when any sale or purchase can be stressful enough. If I owned and estate agents i would poach him !
5/5
GoogleI can't rate Romans and more importantly Paula highly enough, I've been a tenant in my property for over 10 years now and nothing has been too much trouble for her, she really brings a personal touch to everything. Highly recommended 👌PositiveResponsiveness, Quality, Professionalism
Hello Claire Thank you for your comments. We love to receive positive reviews after customers have had great experiences with us. Kind regards Customer Care Team
5/5
GoogleGreat customer service from Ninda and the whole team of the Romans!
Dear Anochana :3 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI do not live near the property I was selling but all the staff in branch very helpful in popping down to get meter readings, checking the flat was secure, etc...
Dear Mark Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWould highly recommend Romans Aldershot. Renting our first property was easy, especially with the help of Shona. Anything we needed was just a phone call away and she was on hand to help straight away. Thank you! Casey & CarlPositiveResponsiveness, Quality, Professionalism
Dear Caseycarl Fitz! Thank you for taking the time to review your recent experience with our Romans Estate Agents Aldershot branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleOur main representative Paula from management letting a at Romans was a delight. Always helpful and on hand for any issues which she dealt with quick and easy. Pleasure to work with and always polite and professional. 100% recommendPositiveResponsiveness, Quality, Professionalism, Value
Dear Mark, we are very happy that Paula has been able to assist you during your tenancy and we could provide you with a positive customer experience. Your feedback is appreciated, thank you. Kind regards Customer Care Team
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