5/5
GoogleThe whole team are friendly and clearly work well together. To compliment this they were also very knowledgable and flexible with viewing times etc. Highly recommended.
Trusted Agent profile · Norfolk
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Your Move & Reeds Rains Oliver James estate agents in Beccles, Gorleston, Great Yarmouth and 2 more
★★★★★
963 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 963 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
167
Reviews on Trustpilot
All 6 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
- Your Move Oliver James, Beccles26-28 New Market, Beccles, NR34 9HD, NR34 9HD258 reviews · 91 on Google (4.7)94 in the last 90 days
- Your Move Gorleston168 / 169 High Street, NR31 6RG221 reviews · 214 on Google (4.4)4 in the last 90 days
- Your Move & Reeds Rains Oliver James Great Yarmouth168 / 169 High Street, Gorleston, NR31 6RG179 reviews · 179 on Google (4.5)0 in the last 90 days
- Your Move & Reeds Rains Oliver James Lowestoft154 London Road North, NR32 1HB131 reviews · 131 on Google (4.3)1 in the last 90 days
- Your Move Beccles26/28 New Market, NR34 9HD92 reviews · 92 on Google (4.7)2 in the last 90 days
- Your Move Norwich209 Plumstead Road, NR1 4AB90 reviews · 89 on Google (4.6)0 in the last 90 days
Reviews on Google
Showing 788 reviews on Google only. Show every review
Google5/5
GoogleYour move bennetts staff were really pleasant and professional , - Unlike the local agent whom acted for us on our house sale. Proactive and keenly responsive. Dealt with the same member of staff throughout our purchase, Good to have continuity which makes things easier and adds that personal touch.On a couple of occasions we spoke to another staff member whom was equally helpful and pleasant . We would highly recommend this agency.
5/5
GoogleWe have just bought a property through Your Move Bennetts and I can honestly say Simon has been the most reliable and helpful person I have dealt with in the entire chain throughout the whole process. Nothing was too much trouble for him, and he was the person who constantly exceeded my expectations every step of the way. Thank you so much, I will recommend you to everyone!
5/5
GoogleYour Move have a fantastic team in Norwich, each and every one of them are helpful, reactive, and friendly. In particular Emma made our house sale run as smooth as possible, she was attentive, friendly, kept us up to date regularly and when she said she would. She liaised with other parties in the chain and generally went above and beyond what an agent should do. I have no hesitation in recommending Your Move and Emma. Simon was also fantastic, picking up the workload when Emma was on holiday or on a day off. We had previously tried another couple of agencies in Norwich who were very slack in their approach. Emma definitely earned every penny of the commission and i would have happily paid more for their services. They buck the trend of an industry that has a poor reputation. Thank you Emma, Simon and team.
5/5
GoogleI have recently let my property in Gorleston through Your Move Oliver James on a fully managed basis. Being a new Landlord I needed all of the advice I could get. Oliver, Dominique and Chris have been brilliant! I can not thank them enough. I would highly recommend their services, especially if you live out of the area and need an agent you can trust.
Agent replied
Hi Sarah, We are so pleased to hear that your experience with Your Move Oliver James has been positive. Your feedback and kind words will be passed on to all the individuals involved with letting your property. All of the team at Your Move Oliver James look forward to working with in you in the future. Kind regards, Cara Hawkins, Branch Manager
5/5
GoogleFantastic service from start to finish. From the initial visit to sourcing a reliable tenant. All of the required checks, tests and certificates arranged and they removed all the hassle involved. Kept me informed of every step of the process and was well informed. Couldn't praise Ollie and his staff involved enough (Cara, Joanne and Dominique) Highly recommended
Agent replied
Hi Ryan, Thank you so much for the positive feedback, we are glad we managed to secure you a tenant in such a short amount of time. We will make sure to give Ollie, Cara, Jo and Dominique the credit they deserve, and please do not hesitate to contact us again should you require any help in the future. Kind regards, Cara Hawkins, Branch Manager
1/5
GoogleRating only, no written review.
Agent replied · 23 August 2024
Thank you for taking the time to review us. Feedback is important to us so could you please contact us directly on 01502 534998 to provide us with more information on your experience with us, we can then look into the matter for you. Kind regards, Your Move Lowestoft
1/5
GoogleI have tried calling the letting team for over a week now, The last time I moved I also tried to call the letting team and it took 4 months tilll I gave up and had to go somewhere else. I just hope this time they actually help.
Agent replied · 23 August 2024
Good Morning Declan, Thank you for taking the time to write your review. I understand that my colleague spoke with your partner on a couple of occasions since your first enquiry to explain the access via the current tenant. Whilst we do our best to accommodate all reasonable viewing requests, the logistics behind accessing a property during the end of a tenancy isn't always as easy you may imagine. We hope to be in touch again soon to make arrangements as discussed and wish you all the best with your property search in the meantime. Kind regards, Your Move Oliver James - Lowestoft
5/5
GoogleDealt with Ashley who was very helpful and knowledgeable when dealing with me buying my first home, where I am now moved in and very happy. Thank you!
Agent replied · 23 August 2024
Hi Andy. All of us at Your Move are really pleased to hear of your positive experience. I hope you continue to enjoy your new home, and please don't hesitate to contact us if you need us in the future!
5/5
GoogleWe do all the flooring for your move Oliver James rentals and they are a great company to work with and proud to be associated with them.
5/5
GoogleWe put our house on the market in Lowestoft, in March. I used 2 agents, and Right Move's opposition got the sale. It fell through in May and I asked Right Move to be the sole agent. Completion occurred early October. Every time there was anything to do with the house, i.e. viewing, queries on something, Ollie and his team liaised with me immediately. No delays. Ollie was in charge of the sale of my house, but the other people in the office always knew what was going on. A pleasure to deal with, and I wish them lots of success. Thank you for being there for me. Carol MacKenzie.
Agent replied · 23 August 2024
Hi Carol, Thank you so much for the kind words, we are glad you had such a positive experience and that we could be there for you throughout the process. We'll be sure to pass your feedback on to Olli and Ashley who dealt with your transaction and would like to wish you all the best in the future.
5/5
GoogleFantastic service ! Looked after by Nadia who helped with sale of property would definitely recommend Ann
5/5
GoogleFantastic service from start to finish. From the initial visit to sourcing a reliable tenant. All of the required checks, tests and certificates arranged and they removed all the hassle involved. Kept me informed of every step of the process and was well informed. Couldn't praise Ollie and his staff involved enough (Cara, Joanne and Dominique) Highly recommended
Agent replied · 29 July 2023
Hi Ryan, Thank you so much for the positive feedback, we are glad we managed to secure you a tenant in such a short amount of time. We will make sure to give Ollie, Cara, Jo and Dominique the credit they deserve, and please do not hesitate to contact us again should you require any help in the future. Kind regards, Cara Hawkins, Branch Manager
1/5
GoogleRating only, no written review.
5/5
GoogleFantastic service ! Looked after by Nadia who helped with sale of property would definitely recommend Ann
1/5
GoogleAbsolutely shocking treatment of my partner and brother who rented from this firm. DO NOT EVER use this branch. Tried their best to not return the deposit to young people, just disgusting.
Agent replied · 15 June 2024
Good Morning Heather, thank you for taking the time to write your review. If you would like to contact us and provide the property address we are happy to look into the matter further for you. Our email address is gorleston@your-move.co.uk. All deposits are held in a controlled deposit scheme and there is no advantage for us to delay the return of a deposit to a tenant, we are simply the middle person in negotiating any deductions between the Landlord and Tenant. The majority of deposit disputes are due to rent arrears or damage caused by the tenant, any amounts deducted go to the Landlord and not us the agent. To clarify we have nothing to gain in delaying the return of a deposit to a tenant. We wish your partner and brother all the best with their onward plans.
5/5
GoogleWe are overseas Landlords and have Your Move - Oliver James, Gorleston branch looking after our property. We have been recommending this branch to friends and family due to our own, good, personal experiences with them.
Agent replied · 15 June 2024
Hi Leoni, Many thanks for your positive words. We're glad we can take the stress out of letting your property, especially as you are overseas. We will continue to manage the property and will keep you updated. Kind regards, Cara Hawkins, Branch Manager
5/5
GoogleHave just sold our house with this Agency. Nadia was an absolute star. She always remembered our background details and priorities, and more importantly, was ‘a very steady hand on the tiller’ when problems arose with the ‘chain’. Would recommend them unreservedly!!
Agent replied · 15 June 2024
Hi Thomas, Thank you so much for the kind words, we are glad you had such a positive experience and that we could be there for you throughout the process. We'll be sure to pass your feedback on to Nadia who dealt with your transaction and would like to wish you all the best in the future. Kind regards, Cara Hawkins, Branch Manager
5/5
GoogleFantastic service from start to finish. From the initial visit to sourcing a reliable tenant. All of the required checks, tests and certificates arranged and they removed all the hassle involved. Kept me informed of every step of the process and was well informed. Couldn't praise Ollie and his staff involved enough (Cara, Joanne and Dominique) Highly recommended
Agent replied · 15 June 2024
Hi Ryan, Thank you so much for the positive feedback, we are glad we managed to secure you a tenant in such a short amount of time. We will make sure to give Ollie, Cara, Jo and Dominique the credit they deserve, and please do not hesitate to contact us again should you require any help in the future. Kind regards, Cara Hawkins, Branch Manager
1/5
GoogleRating only, no written review.
5/5
GoogleVery professional, friendly and knowledgeable service. Highly recommended
Agent replied · 6 February 2024
Thanks Chloe. It was a pleasure assisting you with the move. Best wishes in your new home.
5/5
GoogleJust wanted to say a big thank you to Lori for her help in selling our home. We were previously selling with another agent and had no joy. But after speaking to Lori and changing to Your Move Beccles we found a buyer in just over a week. Best wishes from the Hansell family.
Agent replied · 6 February 2024
Hi Becky. Thanks for the great feedback! All the best in your new home. Your Move.
5/5
GoogleEmma and Dave dealt with the sale and purchase of our homes. I cannot rate their professionalism enough; helpful, efficient and accomodating, making moving much easier. Communication was always brilliant, honest and friendly. When we dealt with any other staff in the office, the same work ethic was upheld. Thank you Your Move, you come recommended! Mr and Mrs Bunn.
5/5
GoogleWe had an excellent experience purchasing our property through Your Move Bennetts. Staff were attentive, professional and always made time to explain the processes of the purchase. Above all, they could be relied upon to keep in contact with us throughout, which was extremely reassuring.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Your Move & Reeds Rains Oliver James and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 2025
2025 2 Gold across two branches EA Masters 2025 winners
- Branch Gold Award (2)EA Masters 2025
Source: EA Masters winners lists, as published, linked by year.
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Questions about Your Move & Reeds Rains Oliver James
Which Your Move & Reeds Rains Oliver James office has the most reviews?
Your Move Oliver James, Beccles has the most, with 258 reviews rated 4.4 out of 5, followed by Gorleston with 221.
Where are the Your Move & Reeds Rains Oliver James offices?
The six Your Move & Reeds Rains Oliver James offices, by town:
- Gorleston: 168 / 169 High Street, Gorleston, Norfolk, NR31 6RG
- Great Yarmouth: 168 / 169 High Street, Gorleston, Great Yarmouth, NR31 6RG
- Lowestoft: 154 London Road North, Lowestoft, NR32 1HB
- Norwich: 209 Plumstead Road, Norwich, Norfolk, NR1 4AB
- Your Move Beccles: 26/28 New Market, Beccles, NR34 9HD
- Your Move Oliver James, Beccles: 26-28 New Market, Beccles, NR34 9HD, NR34 9HD
Has Your Move & Reeds Rains Oliver James won any awards?
Yes. At EA Masters 2025 its branches won 2 Gold awards.
