Trusted Agent profile · Norfolk
Verified
★★★★★
964 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 964 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
168
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
Showing 788 reviews on Google only. Show every review
5/5
GoogleHaving used them for both renting and buying I can honestly say they make thins as seamless as possible. They're through, attention to detail is spot on, friendly and professional. Simon particularly gives outstanding customer service, with a calm and kind approach - plus he has a chat to you on your level, and is in no way 'salesy' 5/5
5/5
GoogleCara was superb in securing me a buyer very quickly in order to secure a new build property for myself and my wife. Very happy with Your Move Gorleston!
5/5
GoogleAmazing service from our brilliant estate agent Cara. Professional at all times and always available to help. Would highly recommend this company and their fantastic team!
1/5
GoogleOliver James is the worst! Bad service is an understatement! The manager Oliver is so rude and he would'n't hear my thoughts when trying to sell my home. I have already got another more reputable company to sell and they are fantastic! Oliver I would like to say you will never get my business again and I will make sure other people know about you!
Hello Adam, We’re sorry to hear that you were not happy with the service you received. To help us look into this further, please contact the branch via email Oliver.hurren@your-move.co.uk or call 01493 600005. Many Thanks Your Move
1/5
GoogleVery poor. If there is a problem with a rental property they make a snail look turbo charged. If they were as fast dealing with an issue as they are taking money they would be fantastic. They do not provide a good service for landlords.
5/5
GoogleWe have very pleased with the service received from the Lowestoft Office from Nadia and Ashley. Everything has been done professionally and more importantly, we have been kept up to date with all transactions as they happen, saving a lot of anxiety! We would recommend Your Move to friends and family in the future. In fact, we have already spoken to a friend who is thinking of putting his property on the market who lives in another part of Suffolk. We wish the Lowestoft Office lots of luck for the future. Kind regards Joy & Brian Laws
5/5
GoogleJack has been brilliant & proactive in helping us buy our first home. Would recommend.
5/5
GoogleAmazing estate agents. Cara sold my property in less than a week! Great communication and service throughout. Can highly recommend
5/5
GoogleThe Your Move Gorleston team did a great job selling our house. Advertised online within 48 hours and plenty of viewings. Sold within a couple of weeks and we got more than we expected. Their Gorleston High Street position was a key factor for us when selling locally along with their well established brand.
5/5
GoogleAmazing service from our brilliant estate agent Cara. Professional at all times and always available to help. Would highly recommend this company and their fantastic team!
5/5
GoogleRating only, no written review.
Thank you for your five star rating.
5/5
Googlegreat customer service! jack was superb
5/5
GoogleSold our house with Lee and the team couldn't have been more helpful. Thank you for everything.
Hi Sue, Thanks for your kind words, really happy that we managed to assist with the sale of your home, please feel free to contact us if we can be of help in the future. Best wishes for the new property.
5/5
GoogleI spoke on the phone with Jack! He had all the answers to my questions about the property I was enquiring about... very helpful 10/10 service! Thanks
Thank you Matt for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
5/5
GoogleWould like to say a massive thank you to lee and the Lowestoft team couldn’t of helped any more if they tryed from the minute we viewed to moving in day👍 …
Thank you for taking the time to provide us with feedback Alex, Our team always strives to go the extra mile for our customers, and we are pleased to know you are happy with service you have received.
5/5
GoogleExcellent service from everyone in the Lowestoft branch, particualy from Lee Newrick who helped me from start to finish with the purchase of a property.
Thank you for taking the time to leave a review for us Tom, We are delighted that you were happy with the service received in branch and look forward to helping you again in the future.
5/5
GoogleSpoke with your employee Jack on the phone, answered all my queries that I had, very helpful. Will definitely be using Your Move again in the near future.
5/5
GoogleJust brought my first house in lowestoft using your move, i couldn't be happier with the service i recieved from jack Mitchell he made the process so easy and completed everything in a timely manner.
5/5
GoogleWould really recommend your move to friends and family; Jack Mitchell was extremely helpful. Explained everything clearly, answered all my question and was the reason i ended up buying my house.
5/5
GoogleGreat service! Especially Jack Mitchell as he was very helpful and couldn’t do enough for us. I will definitely be recommending your move to friends and family!
Thank you Matt for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
1/5
GoogleViewed a property in Lowestoft which looked lovely in the photos. Well in reality it should have been condemned, piles of old bricks and rubble piled up in the front garden, all the window frames rotted out, broken glass everwhere, filthy kitchen and a balcony that l wouldn't trust to a cats weight. How does an apparently reputable agent allow itself to get involved in a slum property. As a landlord l would be so ashamed to bring this to the market and suprised any agent would be interested in doing so.
Hello Mr Slade, We're sorry to hear that you were not happy with your experience. To help us look into this further please contact the branch via email Oliver.hurren@your-move.co.uk or call 01502 534998. Many thanks Your Move Oliver James
5/5
GoogleWe moved nearly 3wks ago and we can't say enough for Oliver James and his team in Lowestoft. They were so helpful in many ways and would recommend them to anyone, thank you and keep up the great work. Mr and Mrs Grimson
Thank you Mr Grimson for your feedback, the chocolates and biscuits went down a treat in the office too! Always a pleasure to help our customers achieve their move and genuinely delighted for you both. Thank you
5/5
GoogleThank you Lee Newrick for all your hard work and assistance with the purchase of our new home, from insisting we check out the “wild card” property which we fell in love with, to ensuring we got our keys within the tight pre Xmas deadline, we appreciate all the effort and hard work. I would highly recommend the Your move team
Delighted that we managed to find you your dream home, Thank you for taking the time to provide some feedback, please feel free to contact us should you require our services in the future.
5/5
GoogleLee Newrick is extremely personable, professional and incredibly knowledgeable. Having dealt with Lee for sometime now I would not consider using anyone else but him or Your Move. Fantastic service by far the best in Lowestoft.
Thank you Kerry for your kind words its always pleasing to hear that our customers experience has been positive, Thank you for your custom, we hope to be of service to you in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move & Reeds Rains Oliver James and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 2 Gold across two branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
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Your Move Oliver James, Beccles has the most, with 259 reviews rated 4.4 out of 5, followed by Gorleston with 221.
The six Your Move & Reeds Rains Oliver James offices, by town:
Yes. At EA Masters 2025 its branches won 2 Gold awards.
