1/5
Never let a property from this place, the service is awful. they never give you deposit back no matter how well you maintain the property. Avoid this place completely.

Trusted Agent profile · Norfolk
Verified
★★★★★
963 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 963 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
167
Reviews on Trustpilot
All 6 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
Showing 788 reviews on Google only. Show every review
1/5
Never let a property from this place, the service is awful. they never give you deposit back no matter how well you maintain the property. Avoid this place completely.
1/5
Avoid Oliver Hurren letting at this branch, disgusting service never does what he says he gonna do, deposit money not returned,emails and phone calls not returned , worst customer service ever received, applying to get county court judgement against Mr Hurren to recover deposit monies .
1/5
Avoid renting from this company! Poor customer service, land lord not helpful when issues arose within the house, took months to get anything sorted. Emails and phone calls never answered by Oliver Hurren. Deposit not returned legal action being taken. All they care about is to get your money, they don't care about what is happening in the property, once you leave they are not interested in returning any money that you are owed. Please avoid especial rude arrogant Oliver Hurren
1/5
Wow what an absolute joke! Horrible customer service, very cocky and not very understanding from Oliver Hurren. Deposit, emails and phone calls all unreturned after multiple attempts currently in process of taking legal action to recover all owed money. Do not rent from this agency, took over a year to fix the boiler, when questioned was only given the answer "you have hot water in your electric shower to do the washing in the kitchen" Please avoid at all costs.
5/5
Having used them for both renting and buying I can honestly say they make thins as seamless as possible. They're through, attention to detail is spot on, friendly and professional. Simon particularly gives outstanding customer service, with a calm and kind approach - plus he has a chat to you on your level, and is in no way 'salesy' 5/5
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Tom was very professional and helpful when answering the phone, gave me all the information I asked for and was very polite??
5/5
Rating only, no written review.
Robert, thank you for your review.
5/5
Well produced website
1/5
Avoid Oliver James Hurren letting agency complete cowboys and don’t repay the tenants what’s owed
Hello Niall, I'm afraid I am not familiar with your name and do not believe you have rented a property through Your Move in Beccles? Would you kindly provide me with the address of the property you rented through us. Many thanks, D.R. Burt Branch Manager, Your Move Beccles
5/5
We recently sold our property with Your Move, Beccles and could not fault their professional approach and helpful attitude.
5/5
Bought and sold with your move Beccles. So very helpful every step of the way. Thank you Ollie and Daniel.
5/5
An outstanding, highly professional, friendly & proficient Estate Agents. Not a detail was missed and they offered us ongoing advice with our forward purchase. I highly recommend them & can't thank them enough!
5/5
Would not hesitate to recommend Your Move - Oliver James to anyone; and in fact I already have! Excellent communication, proactive and most importantly a friendly office who you can tell put your needs first.
5/5
As a 63yr old woman, selling my house for the very first time on my own seemed very daunting. Daniel and Olli took me through every single stage from start to finish in a friendly and professional way. I can't recommend them enough! Thank you so much.
1/5
Unbelievably unprofessional! We had to call three times to arrange the viewing of a property. After the first two attempts of being told they would “get back to us” (they didn’t call back once) My husband finally made the third attempt and agreed on a date and time to view the property. After standing outside the property for 20 minutes it became obvious that nobody was assisting the viewing. We called “Your Move Oliver James Beccles” to find out what was wrong only to be told they had no record of our appointment! No, I wouldn’t recommend this business and would give zero stars for their communication skills!
Hello Lucy. Thank you for feedback. We are sincerely sorry and very surprised to hear this has been your experience of our Beccles office. We would be grateful if you could clarify which property you are referring to so that we can look into the circumstances regarding this appointment. You will see the that our client feedback is wholey very positive and so it is incredibly important we ascertain what has gone wrong with your experience.
5/5
Very impressed with the Estate Agent Your Move. Both Olli and Daniel were extremely polite, efficient and helpful with the purchase of our first property in Beccles, suffolk. Olli was especially patient dealing not only with myself but my parents too and no enquiry, request went ignored. Would definitely recommend the service.
5/5
I am delighted to recommend the team at YourMove in Beccles. Olli took over my probate sale after I had become disillusioned with another estate agent. Olli remained professional, focussed and determined throughout. I was always kept informed of viewings as they were booked, and feedback was obtained quickly and relayed back to me. YourMove’s system called “My Move” was an invaluable tool, allowing me to track interest in the property and viewings. Despite some unforeseen difficulties, Olli worked tirelessly to bring the sale to a conclusion, providing regular updates and advice on issues as they arose, never losing interest and always retaining a professional manner and sense of humour. Olli is well supported by his manager Daniel. I would not hesitate to use this branch of YourMove again.
5/5
Excellent communication and a positive experience throughout. Olli and Daniel are extremely polite, helpful, friendly, positive and enthusiastic. They responded to all messages and calls quickly and efficiently, and made a fantastic effort to sell our house in a short period of time. I would highly recommend Your Move, Beccles.
5/5
This was our 15th house move and we have never been so impressed with an estate agent as we were with Daniel and Oli, they were extremely professional, nothing was too much trouble and their sheer enthusiasm was key to selling our house quickly. Their communication is fantastic and we would not hesitate to use them again and we can't recommend them highly enough.
5/5
We were so impressed with your move Oliver James from start to finish. We both sold and purchased our new house through them and they were so professional, efficient and friendly. We would recommend them to anyone looking to sell their home in the area, 5* service and a lovely team too.
4/5
We're currently renting through Your Move and they're always helpful and do what they can to resolve any issues, regardless of the time of day and outside of their working week. Help over Christmas period has been much appreciated.
4/5
We're currently renting through Your Move and they're always helpful and do what they can to resolve any issues, regardless of the time of day and outside of their working week. Help over Christmas period has been much appreciated.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Your Move & Reeds Rains Oliver James and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
EA Masters by year, 20252025 2 Gold across two branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Your Move Oliver James, Beccles has the most, with 258 reviews rated 4.4 out of 5, followed by Gorleston with 221.
The six Your Move & Reeds Rains Oliver James offices, by town:
Yes. At EA Masters 2025 its branches won 2 Gold awards.