Trusted Agent profile · Norfolk
Verified
★★★★★
963 reviews across 6 offices and 4 platforms
Your Move & Reeds Rains Oliver James has six offices, in Beccles (two offices), Gorleston, Great Yarmouth, Lowestoft and Norwich (Norfolk). Together they have 963 reviews on four platforms, rated 4.4 out of 5 overall.
788
Reviews on Google
All 6 offices
7
Reviews on Facebook
All 6 offices
167
Reviews on Trustpilot
All 6 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Your Move & Reeds Rains Oliver James's six offices, most reviewed first. Each has its own page.
Your Move & Reeds Rains Oliver James and its branches won awards at EA Masters in one year, most recently 2025.
EA Masters winners in one year, the group and its branches: 2025.
2025 2 Gold across two branches EA Masters 2025 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAfter being in our home for the last 12 years ,we got told it was going up for sale so after continuing looking we finally found somewhere, with Chloe and Gina it all fell into place, they have answered any questions that we have asked, and …
Such a lovely review to read. We will pass praise onto Gina and Chloe- Thank you
5/5
GoogleGina and Chloe at Your Move Gorleston have been super helpful and made the process of renting a new property quick and painless with great communication throughout. I thoroughly recommend renting with them and You Move. Thank you guys
5/5
GoogleGina and Chloe at Your Move Gorleston have been super helpful and made the process of renting a new property quick and painless with great communication throughout. I thoroughly recommend renting with them and You Move. Thank you guys
5/5
GoogleRating only, no written review.
Thank you for your 5 star review
5/5
TrustpilotWe have received great customer service…
We have received great customer service from Your move, the team is very friendly, efficient and professional. We are happy with the service and fees from Yourmove.
5/5
TrustpilotThe estate agent who showed us the…
The estate agent who showed us the property was informative, pleasant and professional. At times left us alone to look around and gave us space to discuss things.
5/5
GoogleWe are moving house next week and Chloe and Gina have both been very helpful and professional, making the process stress free. Highly recommend Your Move!
Its always nice to read a recommendation- thank you. We hope you are happy in your new home.
5/5
GoogleGina and Chloe have been very helpful and efficient in helping me get my new house. They always answer any questions I have. The process has been fairly quick.
Thank you for taking time to leave your review, we are glad to read that Gina and Chloe have been helpful
5/5
Googleit is mine and my partners first time moving out and gina and chloe have been so helpful and guided us through the whole process , they always answer questions quickly and have made everything so much easier for us. would definitely recommend this agency they are brilliant!!!!
Thank you for taking time to leave a review, its great to read that Gina and Chloe helped you. We hope you are happy in your new home
5/5
GoogleWe are moving house next week and Chloe and Gina have both been very helpful and professional, making the process stress free. Highly recommend Your Move!
Its always nice to read a recommendation- thank you. We hope you are happy in your new home.
1/5
GoogleRequested to view new build property in Ormesby last Friday. Called on Monday afternoon asking to book in to view the property as I had not been called. Was told all the sales staff were out on appointments and they will call me back. It’s now Thursday, the property is still for sale and I’ve not had a call back. Awful customer service.
I'm very sorry to hear about your recent experience, this certainly isn't the level of service we aim to provide. We did try to contact you from an office mobile number, so it's possible the call wasn't recognised and therefore not answered. … More
5/5
GoogleCan not thank Gina and chloe enough for going above and beyond helping and making a new rented property a breeze …
Thank you for taking time to leave your review, we will be sure to pass praise onto Gina and Chloe for there help.
5/5
GooglegReAt service fRom Gina and Chloe
Thank your for your 5 star review
5/5
GoogleGina and Chloe have been very helpful and efficient in helping me get my new house. They always answer any questions I have. The process has been fairly quick.
Thank you for taking time to leave your review, we are glad to read that Gina and Chloe have been helpful
5/5
GoogleI was looking for a house to rent nearby to my working place. Luckily i found one thanks to your move. I express my gratitude to Gina and Chloe for everything they did.
Thank you for leaving a 5 star review
5/5
GoogleAfter being in our home for the last 12 years ,we got told it was going up for sale so after continuing looking we finally found somewhere, with Chloe and Gina it all fell into place, they have answered any questions that we have asked, and …
Such a lovely review to read. We will pass praise onto Gina and Chloe- Thank you
5/5
GoogleSabrina was super helpful and lovely. I popped into the branch, as a fellow estate agent from down south, to ask for some help printing some forms off to help my Nanny as we’d just lost my grandad. She didn’t even hesitate to help and was so kind and considerate. We need more people in agency like Sabrina 🩷 …
5/5
GoogleYour move has been great giving good information and helping you!
Thank you for taking time to leave a 5 star review
1/5
GoogleRequested to view new build property in Ormesby last Friday. Called on Monday afternoon asking to book in to view the property as I had not been called. Was told all the sales staff were out on appointments and they will call me back. It’s now Thursday, the property is still for sale and I’ve not had a call back. Awful customer service.
I'm very sorry to hear about your recent experience, this certainly isn't the level of service we aim to provide. We did try to contact you from an office mobile number, so it's possible the call wasn't recognised and therefore not answered. … More
5/5
GoogleCan not thank Gina and chloe enough for going above and beyond helping and making a new rented property a breeze …
Thank you for taking time to leave your review, we will be sure to pass praise onto Gina and Chloe for there help.
5/5
GooglegReAt service fRom Gina and Chloe
Thank your for your 5 star review
5/5
GoogleSabrina was super helpful and lovely. I popped into the branch, as a fellow estate agent from down south, to ask for some help printing some forms off to help my Nanny as we’d just lost my grandad. She didn’t even hesitate to help and was so kind and considerate. We need more people in agency like Sabrina 🩷 …
1/5
TrustpilotBeware! They don’t care! Sadly found this company to be highly…
Sadly found this company to be highly disingenuous. No issue with my credit check no issue with my income, paid my holding deposit. Thought the room was secure. Hear nothing for over a week plan to move, suddenly called with zero explanation and told the landlord ‘just wanted to go with someone else’. Later discovered many individuals had given a holding deposit for the same property! Fair enough but be transparent about that. I have since gone with another local company and sailed through with them being open, upfront and genuinely caring towards their clientele. Also they advertised a room with All Bills Included- went and saw the property and there was a separate meter in the room where you are charged an extortionate rate for electricity! This has been a terrible experience for me as a first time renter, the worker I dealt with talked a convincing talk to get me to part with my money! Beware they just don’t care 😫
5/5
GoogleYour move has been great giving good information and helping you!
Thank you for taking time to leave a 5 star review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Your Move Oliver James, Beccles has the most, with 258 reviews rated 4.4 out of 5, followed by Gorleston with 221.
The six Your Move & Reeds Rains Oliver James offices, by town:
Yes. At EA Masters 2025 its branches won 2 Gold awards.
