Trusted Agent profile
★★★★★
798 reviews across 2 offices and 3 platforms
Woodlands Estate Agents has two offices, in Redhill and Horsham. Together they have 798 reviews on three platforms, rated 4.8 out of 5 overall.
Woodlands Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWoodlands helped me sell my mother in laws property, they were fantastic! made the whole process un complicated and seemless, well done to all the team!
Hi Paul, Thank you very much for taking the time to leave a review for our Horsham sales team. It is greatly appreciated and thank you for your custom.
5/5
GoogleI have been with woodlands lettings for a year now. The staff are professional, friendly and go out of there way to help with any situations Katie is a particular team member who goes above and beyond to may any process go smoothly Couldn’t recommend them enough
Hi Kerry, thank you so much! that's great to hear and will be sure to pass on your kind words to Katie.
5/5
GoogleIt is rare to find exceptional service these days and I think it is easy to become accustomed to mediocre service as just "the norm". I have been speaking with Karen about letting over the last several weeks about various portfolio building projects and management options and her help has been professional, timely and, as such, extremely valuable.
Hi Stuart, Thank you so much for taking the time to leave a review of your experience with Karen in our lettings team. It is so nice to hear and she is delighted to be able to assist you. We hope Woodlands can further assist you in future.
1/5
GoogleI found Katie quite condescending and rude. You can even tell by the replies to these reviews which ones are her. Total lack of support for tenants and an absolute cringy aragant attitude that I would not be happy with in my business. Data protection issues handing out numbers and email addresses to third parties without even thinking to let us know first only to blame us because we didn't take an unexpected phone call that we wasn't informed we would have. Please like this if you to are a tenant that delt with it.
Dear K G, I am sorry to read of your complaint. I am having difficulty in confirming your tenancy completely as we do not appear to have any tenancies matching your initials. If you would like to contact the office directly I would be happy to discuss this further with you. I can assure you that in no circumstances were any GDPR rules broken. As you are a tenant of ours we are permitted to pass your details onto contacts in the interests of your tenancy which in the case you mention would be a contractor. This is in order for the contractor to contact you to arrange a time to carry out whatever work had been instructed. I apologise if you missed a call from them. We ask them to contact you directly in order to expedite your requests. As I mention above, if you require further assistance or would like to discuss these issues further please contact the office and ask for me. Thank you. Tom Cosens Director 01737 771777
5/5
GoogleThe team at Woodlands have been extremely helpful during my recent sale and purchase, keeping me fully informed and guiding me through the laborious world of conveyancing. I would not hesitate to recommend this company.
Hi Margaret, thank you so much for taking the time to leave a review of your experience with our sales team. It was a real pleasure to help you with your sale and purchase and hope you are settling in well to your new home.
5/5
GoogleWoodlands handled the sale of my late aunt's house very speedily, efficiently and professionally. All staff were always friendly and helpful at all times . Would highly recommend anyone to use them.
Hi Edward, Thank you for taking the time to leave a review on Google for us. It really means a lot and we were very grateful that you chose Woodlands as your selling agent. We hope we can help you again in the future.
4/5
GoogleWe found working with Woodlands to be a reassuring process and felt they were with us every step of the way. Clear and prompt communication, and always very welcoming whenever we called in to the Horsham HQ. Having secured the property we wanted, Woodlands worked hard to get the move over the line.
Hi Annie, we are really pleased that you had a positive experience using us for your purchase! And we hope you are settling in well to your lovely new home!
5/5
GoogleWe were very pleased with the first rate service that Woodlands offered. They kept us up to date with developments and were totally professional throughout. I would highly recommend them to anyone who was looking to buy or sell a property.
Hi Sam, thank you for taking the time to leave a review for us. Keeping our clients regularly updated is a vital part of the process and we were so pleased to be able to help you!
5/5
GoogleMy property sale has just completed. I am extremely happy with how Woodlands, and in particular David Jeffrey, dealt with the whole process, given that at times it has been difficult and slow to progress (through no fault of Woodlands). From the valuation to completion I couldn't have wished for a better service and I would have no hesitation in recommending Woodlands.
Hi Marjory, thank you very much for taking the time to leave a review on the woodlands sales team in Horsham. It's not always plain sailing, but when challenges arise, we are always there to try and keep the sale on track! We appreciate your business.
5/5
GoogleWoodlands were incredible throughout, always chasing things and constantly in communication with us, made buying our first home a lot less stressful and more exciting. Big thanks to Simon who was a pleasure to deal with and helped get it over the line. Would highly recommend Simon and the team at Woodlands.
Hi Liam, thank you so much for your kind words. It was a pleasure to help you both with your purchase and hope you are settling in well in your new home!
5/5
GoogleHaving first tried another Estate agent, Woodlands proved to be a much better option to sell my mother's retirement flat. All the staff were helpful and we were kept "in the loop" at all times. They had a good rapport with the staff at the flats and knew how best to sell them. A pleasure to deal with them. Just don't get me started on solicitors!
Hi Jeff. Thank you for having the confidence to switch to Woodlands to assist with the sale of your mother's property. It was a pleasure to assist you and hope we can help you in the future. Great conveyancing solicitors are hard to come by! but so pleased all was well in the end.
5/5
GoogleWe had a thoroughly positive house buying experience using Woodlands in Horsham. Iain and David were pro active and helpful in getting us over the finish line. We would recommend Woodlands to anyone. We found them pleasant, effective, open, and straightforward, ( unlike other agents we'd had dealings with)
Hi Marie, thank you ever so much for your kind comments. We were so pleased to assist with your purchase and hope you are settling in well to your new home. If we can ever assist you again, long into the future, then we would of course be delighted.
5/5
GoogleAn excellent company to do business with. All of the staff are polite and friendly and helped to guide me through the process of selling a property. They quickly dealt with any issues that arose and I always felt safe in their hands. I was selling a vacant property and had every confidence in Woodlands showing prospective customers around, knowing that they would also lock up as they left. I recommend Woodlands 100%, a company I will certainly use again.
Hi Malcolm, Thank you very much for taking the time to leave a review. We were so pleased to be able to assist you in your sale and hope we can help you again in the future.
5/5
GoogleThanks Steve for your guidance expertise and support. Nothing was too much trouble. Without your knowledge things would not have moved as quickly as they did!PositiveResponsiveness, Professionalism
Thank you for your review. We hope you will be happy in your new home!
5/5
GoogleVery pleased with the service provided by the Woodlands team on the disposal of our flat. Courteous and professional throughout the process and would happily appoint them again.
Thank you for your great review and if we can be of any assistance to you in the future please don't hesitate to get in touch.
5/5
GoogleI cannot thank Woodlands enough for their absolute professional procedures, from start to finish. Our country has been in very uncertain times over the last couple of years, what with brexit & then covid. This had made trying to sell our property almost seem impossible. We were going to take our property of the market because we had lost faith but decided to give Woodlands a try. One because they were recommended by a friend & two because they are a local company. I can 100% say that anyone looking to buy or sell a property Woodlands are a must go to agent. Unlike our experience with the previous agent we could tell very quickly that Woodlands were working very hard for us. The amount of viewings for our property had gone up by an unbelievable amount. Our property was then sold very quickly & for the full amount. Thank you to the whole team in Redhill, your communication was impeccable at all times, you were all very fiendly and professional. Thank you so much. Mark & SallyPositiveProfessionalism
5/5
GoogleExcellent service! They sourced great tenants for me quickly and efficiently, keeping me informed throughout the process and helping with all aspects, including organising other services at short notice when I was unable to find tradespeople. When it came to selling the same property, I chose the Woodlands Sales Department to handle it on the basis of their excellent teamwork. An all round good experience with no hiccups!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind review. So glad we were able to help you.
5/5
GoogleWoodlands Estate agent in Redhill for property lettings led by Dani Egglestone has been exceptionally excellent for me when it came to seeking for a property to rent out in Redhill. I was looking for a property to rent and contacted Woodlands based in Redhill-Surrey and was lucky to get in touch with lovely Dani. Dani patiently and professionally looked for a family three bed room property with a very good price for me. The leasing was smooth, guidance for signing the contract was run excellently and a very fine property was obtained to rent. The property obtained is spacious, clean, looking so good and very comfortable to live in. Dani, thanks so much for your wonderful guidance to obtaining such a nice property to rent. I will definitely contact you when the time comes for me to buy a property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery keen and efficient, and very helpfulPositiveResponsiveness, Professionalism
5/5
GoogleI use Woodlands frequently and the service and knowledge is exceptional. I always recommend them to my friends and family.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI used Woodlands for both the sale of my old home and the purchase of my new one. I was very impressed with the service that they provided and would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe dealt with Sam at Woodlands in Horsham for our purchase . Sam was always helpful , professional and very knowledgeable. They were quick to respond to any questions and always returned my calls. I highly recommend themPositiveResponsiveness, Professionalism
5/5
GoogleI asked Woodlands Estate Agents last year during lockdown to sell my late sister's flat. The professional attitude and kindness was excellent. They were positive but realistic. I was kept informed of all potential buyers until completion of sale. Happy to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAfter speaking with many agents, Woodlands were the friendliest, most professional and knowledgeable in the Horsham area. Simon's valuation wasnt just based on the current market but unlike any other agent they had sold multiple properties in my road so I was left confident that he wasn't simply relying on data to do the job any other agent could. I recieved more than 1 acceptable offer within 3 days, leaving me with no doubt I would only use woodlands in the future. My viewings were conducted by David and his team, and both Sam and Iain were a credit to the business.PositiveResponsiveness, Quality, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Woodlands Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Woodlands Estate Agents is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Redhill has the most, with 566 reviews rated 4.8 out of 5, followed by Horsham with 252.
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 1 other industry award since 2020.
