Trusted Agent profile
★★★★★
798 reviews across 2 offices and 3 platforms
Woodlands Estate Agents has two offices, in Redhill and Horsham. Together they have 798 reviews on three platforms, rated 4.8 out of 5 overall.
Woodlands Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe service I received from this estate agency was above board from the get go. I would not hesitate recommend them to anyone in and around the area because they will do their absolute best to help. Dani the lady who helped me made sure I was comfortable in finding a place and settling in well, and she has kept a virtual eye on me making sure I was happy. Cannot thank the whole as a whole enough. Thank you Woodland Estate Agency
5/5
GoogleFantastic service from Mike and Steve at Woodlands, in what was a very emotional and distressing time for us. They were knowledgeable, efficient and honest, guiding us along the way, all the time being understanding and mindful of our situation. Unfortunately we no longer live locally, but if we did, I wouldn’t hesitate to use Woodlands again. Thank you so much, Katherine.
Dear Katherine Thank you for your lovely review. We were glad to be of assistance at a difficult time. We wish you all the best. Kind regards The Woodlands Sales Team
5/5
GoogleThe process of renting a flat was made easy by Woodlands Estate Agents - from viewing, approvals, paying the deposit and advance, moving and getting settled. As a first time tenant in the UK, my experience was smooth and no stress at all. Kudos to the team at Woodlands especially to Sam Arnold who made my first time renting experience an absolute breeze! 10/10 would recommend!!!
5/5
GoogleWe have been very pleased with the letting service from Woodlands and when we recently decided to sell our flat, it was logical to go with them. The entire sales team were very professional, and thorough, especially Steve Franks, keeping us informed throughout. In particular, when the first two buyers pulled out the team kept going and achieved for us a bit more than we had expected. They may not be a big firm, but the quality of their work and dedication is first rate.
Thank you for your kind review. We are so glad we got there in the end! :-)
5/5
GoogleThis is our first time renting from this agency. They were fantastically. Dani was wonderful. She assisted us in locating a suitable apartment in a desirable area.Many thanks for your invaluable advice. Dani is wonderful. She quickly sorted everything out. Since we were not in Redhill, she scheduled all of the views on the same day to make things easier for us. She promptly answered all of our questions.
5/5
GoogleWe are grateful to Dani and her team for wonderful services rendered to my family from searching to securing our rented apartment. Highly professional team, very friendly and polite. We say a very big thank you for your support throughout. I will recommend woodland to anyone any time.
5/5
GoogleWoodlands looked after us very well, taking care of everything to do with the sale of my late mother in laws property. Communication was excellent & there was always someone to talk to. Their advice & care was second to none & I'd highly recommend using them.
Dear Eleanor Thank you for your lovely review. We are so pleased you were happy with the service we provide, as it is something we do pride ourselves on. We wish you all the best. Kind regards The Woodlands Sales Team
5/5
GoogleI recently purchased my first property via Woodlands. I cannot rate their service highly enough from the initial viewing to completion. I moved in just three days before Christmas but due to the seller’s solicitors dragging their heels as well as my own it looked unlikely I’d be able to celebrate the first Christmas with my children in our new home. The entire staff in the Redhill office had been amazing throughout but a big thanks has to go to David Norris who pulled out all the stops to get this move completed in time! I would highly recommend using Woodlands, a high level of service provided and excellent people working for them. Thanks again for everything! Dan
Thank you Dan for your great review. So glad that we got there in the end. Wishing you all the best in your new home. The Woodlands Sales Team
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service, would recommend
Hi Charlotte, thank you very much for your custom. it was a pleasure to help!
5/5
GoogleVery professional and really helpful, really recommend, very friendly and amazing team
Thank you so much for taking the time to leave a review of your experience with Woodlands. It was a pleasure to help and hope we can be of assistance again in the future!
5/5
GoogleLetting Dept came up trumps with same day resolution of fridge freezer replacement. Thanks so much
Hi Andrew, Thank you very much for taking the time to lease a review of your experience with our letting management team. We were happy to assist!
5/5
GoogleLovely people, really professional and nice. Would 100% recommend Woodlands, Horsham.
Hi Jan! Thank you so much for leaving a review for our sales team here in Horsham. We were really pleased to be able to help with your sale and thank you for the recommendation!
5/5
GoogleExcellent service with friendly staff. The welcome box in the property was a lovely touch.
Hi Sharon, Thank you so much for taking the time to leave a review for us. It means the world to our little business, and it was a pleasure to help you! Hope your mum is enjoying her new home.
5/5
GoogleWoodlands provided a very professional and friendly service for our sale and we would recommend them.
Dear Valerie, Thank yo so much for taking the time to let people know of your experience with us assisting with the sale of your lovely home. We were delighted to help and wish you all well in your new homes.
5/5
GoogleBrilliant and easy process to help get me and my partner into our new letting. Big thank you to Karen for making it so
Hi Daniel, we hope you are really happy in your new home. Karen is a superstar!
1/5
Googlein my opinion AVOID! AVOID! AVOID! Probably the worst estate agent I have experienced. IMO there are far better agents out there. YOU HAVE BEEN WARNED
Hi Jay Jay Thanks for taking the time to leave your comments. Obviously we are pretty devastated to read them. As an independent business, we've been selling homes in the Horsham area for over 30 years, built up an incredible customer base and rely heavily on word of mouth and recommendations, so your comments cut deep. We would really like to reach out and find out a bit more about your experience, what went wrong and how we can try and fix it. Could you please call the team on 01403 270270. We know were not perfect, and we will always try and improve wherever possible.
5/5
GoogleI’ve used Woodlands a couple of times and been very satisfied with the service with helpful and friendly staff that kept me informed of progress. I would recommend them to anyone E. Harrison
Hi Biff, Thank you for taking the time to leave a note about your selling experience. It was a pleasure to assist you once again, and hope to hear from you again in the future.
5/5
GoogleWe were very happy with our property purchase with Woodlands. They were very helpful. Thank you S. Nestor
Hi Sue, we are so pleased we were able to help you secure a purchase. You were so patient with your search and we knew the right property would come along for you! so we hope you are settling in well and enjoying your new home.
1/5
GoogleUsual estate agent scumbaggery. Implied a house sold for between 530-540k in a futile attempt for us to increase our offer by a considerable amount. In actuality it sold for 500k which matched our offer.
Hi Adam, Sorry you missed out on a purchase of a property that received multiple offers last year, and we are sorry you felt the need to leave that comment, as the sort of practice you described goes against everything we stand for as a business and is simply not a true reflection on what happened. The number of excellent reviews we receive is hopefully testament to that. We certainly have no recollection of any conversation of this nature taking place- “implied” or otherwise. Looking through our records, (that are auditable by trading standards), the property did receive an offer substantially higher than that offered by you, and so we would have no doubt explained a much lower offer such as yours, may not be considered, and would have encouraged you to put forward a higher offer to help you secure the property. It is also worth bearing in mind Adam, that the final agreed sale price that is exchanged on a property, can often change from that offered initially, after surveys and investigations are carried out on a property, highlighting potential issues and putting a new perspective on the true value of a property. Furthermore, sales may fall through and be re-agreed at a lower price due to a variety of reasons, and buyers positions will also be a factor in decision making, not just the amount offered. It is a shame you decided not to approach us directly for clarity initially rather than leaving a negative review, but hope this information clarifies things for you. Please do get in touch if you would like to discuss further.
5/5
GoogleWoodlands were extremely professional from start to finish and we were very happy with the job they did selling our house.
Hi Nick, Thank you for taking the time to lease us a review. It was a pleasure to help with the sale and hope your dad is settling well into his new home! Hope we can help you again in the future.
5/5
GoogleWhat can I say,Woodlands are possibly THE best estate agents to deal with their patience with our long drawn out move was second to none.They were all so friendly and really went that extra mile,keeping us in the loop constantly as to what was happening...I would recommend Woodlands to anyone thinking of selling their house.I personally cannot thank them enough.
Hi Susan. Wow! What lovely comments. Thank you so much for using us again! we were so glad to get your sale over the finishing line for you and hope you are enjoying the sunshine in your new home :-)
5/5
GoogleKaren from lettings has always been great. Emails back promptly, always happy to answer any questions I have on my tenancy. Positive experience with her, cannot fault her ethic.
5/5
GoogleDavid and his team at Woodlands were first class. When the chain slowed down and was in danger of collapsing the team stepped in and held everything together. I will be using Woodlands again in the future.
Hi John, Really appreciate your kind words and hope we will be able to be of assistance to you again in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Woodlands Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Woodlands Estate Agents is among EA Masters 2026 winners.
EA Masters winners in two years, the group and its branches: 2020, 2026.
EA Masters by year, 20202020 1 award EA Masters 2020 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Redhill has the most, with 566 reviews rated 4.8 out of 5, followed by Horsham with 252.
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 1 other industry award since 2020.
