Trusted Agent profile

Wood and Pilcher estate agents in Tunbridge Wells, Heathfield and Crowborough

4.7

★★★★★ Excellent

334 reviews across 4 offices and 4 platforms

Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

307

Reviews on Google

All 4 offices

Facebook logo

4.3 / 5

23

Reviews on Facebook

Business-wide

Yell logo

5.0 / 5

1

Reviews on Yell

All 4 offices

Trustpilot logo

3

Reviews on Trustpilot

Business-wide

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Our offices

Wood and Pilcher's four offices, most reviewed first. Each has its own page.

Awards

ESTAS

Industry awards

Wood and Pilcher branches are among the ESTAS 2026 winners.

ESTAS 2026: 3 Best in Postcode across three branches.

ESTAS winners in three years, the group and its branches: 2026, 2025, 2023.

ESTAS awards by year, 2025 to 2023

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

Reviews on Google

Showing 307 reviews on Google only. Show every review

5/5

Google

I have only ever dealt with Kate Tero at Wood & Pilcher Tunbridge Wells Branch but she is absolutely fantastic. If her colleagues provide even a fraction of the service Kate provides, I'd recommend Wood & Pilcher to anyone. She goes above and beyond, is super efficient and very responsive which is exactly what you need. She is also incredibly genuine, personable and lovely which makes the whole process more enjoyable - I wouldn't want to deal with anyone else now! 5*

Lucie · 12 October 2024 · Wood and Pilcher Tunbridge Wells (23 High Street)

Agent replied · 15 June 2024

Wow!! What an amazing review of Kate - thank you so much for taking the time to let us know. We (and she) are absolutely delighted.

5/5

Google

Excellent service by Wood & Pilcher Estate Agents for setting up the tenancy at the house we were looking for relocation in the area. Everything went smoothly and in an orderly manner, Wood & Pilcher is indeed a well organised business. Mrs Kate Tero followed us with professionalism, efficiency and kindness from her first contact to us regarding our request for a viewing to the final signature of the agreement, ensuring each single detail being covered with care and transparency.

Silvana · 12 October 2024 · Wood and Pilcher Tunbridge Wells (23 High Street)

Agent replied · 22 November 2024

Thank you for your lovely review, particularly of Kate.

1/5

Google

Viewed a property I was very interested in but was told incorrect information on basic details and simple queries re minor changes got a negative. I passed on making an offer. Was called back when property was made available again. Still incorrect details on the ROW but 'yes' to my questions above. I challenged on the ROW access - middle terrace next to end but the end terrace had ROW across the middle? Really? Agent got so rude I ended the call. Was willing to pay a good price, cash. Should have written to the owner to let them know how their sale was being handled. The first visit the same agent spent all their time on their phone and wanted a fast viewing as a Friday afternoon and clearly more interesting things to be doing. Unprofessional and insufficiently prepared to manage the sale.

Elizabeth · 12 October 2024 · Wood and Pilcher Tunbridge Wells (23 High Street)

Agent replied · 15 June 2024

Dear Ms Leydon Thank you for your recent review. We have investigated the property in question and have had conversations with the team handling the sale of this home. We understand you had a number of specific changes you were hoping to make to this property , one of which was effected by the right of way across the rear of this property which was in favour of the neighbour having access across the back . It is not uncommon for this arrangement to be in place in older and period property and we believe the the information was correctly passed to you and important for you to know and understand its impact on what you were proposing . We were pleased to read you were given the opportunity to offer on the property and we are sure you were disappointed not to have your offer made in January accepted . We are sad to read of your experience on the viewing that took place and can only offer you our apologies .This is not the level of professionalism we would expect from any of our staff and we will be looking into this , whilst at the same time reviewing our training and guidance given on what we would expect from anyone conducting a viewing , so that your experience is not repeated. We do hope we can continue to help you find a suitable home and than you again for taking the time to write the review.

5/5

Google

Great communication and quick responses throughout the whole process.

John · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 12 October 2026

Thanks very much for the kind words and 5 stars. We really wish you well in your new home!

5/5

Google

Could not fault Ryan, Mike and Tom! They were all absolutely fantastic and cannot thank them enough. Communication (in this industry seemed to be an issue) was outstanding! We sold and purchased through Wood & Piltcher and would recommend them to everyone! Thanks again! Hugo (Ellen, Bella and Lettie).

Hugo · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 22 October 2024

Ha, the pleasure is all ours! Thank you so much for the opportunity and we all hope you absolutely love your new home!

5/5

Google

We found that all the staff at Wood & Pilcher's Heathfield branch were extremely helpful & kept us up to date with the progress of our sale & chasing other agents & solicitors. Had lots of viewings & they did exactly what they said they would do. All the feedback from the viewings was available straight away. I would recommend them to anybody. Good value for the money. Brilliant service.

Michael · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 22 October 2024

We really appreciate the comments and are very happy we were able to help you get moved! All the best for the future!

5/5

Google

Outstanding went above and beyond time after time. Highly recommended to any first time buyers or sellers look forward to out new home thankyou again.

Ross · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 24 August 2024

Thank you! Very happy for you to get here and we hope you enjoy your new home!

1/5

Google

Initially a very promising agent. However, 10 weeks and only 1 viewing so I thought it time to change to someone else. Appreciate the market challenges but there is no excuse to keep to a notice period when you aren't performing. Especially when no viewing can happen during the majority of that period - as was the case. Very disappointed. How anyone can intentionally and vindictively hinder people desperate to sell their property is beyond me. Pleas for rational behaviour fall on deaf ears. Don't sign a contract with these people is my advice.

Michael · 12 October 2024 · Wood and Pilcher Heathfield

5/5

Google

Wood and Pilcher have been excellent- honest appraisal of the market, always quick to respond to any enquiry and kept me informed all the way through and were instrumental in chasing proceedings when others in the chain were slow to respond. Very happy and would use again.

Jane · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 24 August 2024

Thanks so much! All the best for the future and we are all so happy to have been able to help.

5/5

Google

Truly amazing estate agents! Took such great care of us every step of the way with such patience and professionalism. Highly recommend! Thank you Anne, Tom & Mike especially. The whole team is great and I would highly recommend!

Samantha · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 24 August 2024

If Carlsberg did reviews - wow we really appreciate the feedback and are just so happy that you finally got to move into your new home. We all wish you all the best for the future there!! Thanks again.

5/5

Google

I just wanted to take a moment to express my heartfelt gratitude and admiration for the exceptional customer service provided by Wood and Pilcher Heathfield and their team. From the moment I first met, they showed us unparalleled professionalism, expertise, and dedication to selling my home. But what truly sets them apart is their unwavering commitment to customer service. When unexpected bumps in the road arose during the sale process, they were there to guide me through it with empathy, understanding, and creative solutions. Their patience, reassurance, and proactive approach helped to alleviate my stress and anxiety, making what could have been a challenging experience into a relatively seamless one. Throughout the entire process, Wood and Pilcher Heathfield demonstrated a genuine care for my needs and concerns, treating me like valued friends rather than just clients. They were always available to address any questions or concerns. In short, Wood and Pilcher went above and beyond what I expected from an estate agent. Their exceptional customer service, expertise, have earned them the highest recommendation. If you're looking for a reliable, trustworthy, and supportive partner in selling your home, look no further than Mike and his team at Wood and Pilcher Heathfield.

Lynda · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Thank you for the kind 5 star review! Your words really do mean a great deal to us all and we are grateful we had the opportunity to act for you in the process. We are proud of all our office teams and Mike and the Heathfield team genuinely love being able to help people get moved not matter the obstacles presented along the way. Much appreciated again and all the best for the future.

5/5

Google

Not an easy sale involving pulling off the market last year and relaunching this spring. Supportive and positive throughout and pro-active in chasing progress once the sale was agreed.

Alan · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Many thanks for entrusting us with the sale of your home and all the best for the next adventure from us all here!

5/5

Google

From start to finish the communication has been excellent. I received regular updates and they really kept on top of chasing people up to ensure there were no delays in the process. Ryan was the lead is most things but credit to all the staff who have been excellent in keeping me informed.

Janine · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Great to hear! All the best for the future and thanks so much for the opportunity to help.

5/5

Google

Ryan from Wood & Pilcher was amazing from start to finish. Had a great understanding of the market and communicated to us throughout the whole process. We had a good steady flow of viewings and we achieved exactly what we were looking for in terms of price. Ryan really excelled after we had agreed the sale chasing solicitors and making sure everything was ticking along nicely and we got the exchange and completion done in a timely manner. I can’t sing Ryan’s praises high enough.

Liam · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Many thanks for the 5 Star Review- we very much appreciate it and are delighted to have been able to help! All the best for the future!

2/5

Google

I have met with Mike Watkinson (Branch Manager) from Wood and Pilcher for property valuations on two occasions, once in 2022 and again in 2024. While my interactions with Mike were always pleasant, I have been consistently disappointed by the valuations he provided. In both instances, the valuations were significantly lower than my expectations, based on my own research. Consequently, I chose not to list my properties with Wood and Pilcher, instead opting for another estate agent who provided a more accurate and favourable valuation. Notably, I was able to sell my properties for £35-50k more than the valuations given by Mike. I advise anyone selling their home to be cautious and not take valuations from some agents at face value. It appears that some agents may undervalue properties for a quicker sale. Based on my experience, I cannot recommend Wood and Pilcher for property valuations.

John · 12 October 2024 · Wood and Pilcher Heathfield

5/5

Google

Having used Wood and Pilcher to sell and buy properties previously, I had no hesitation using them again to sell a property. Every member of their Heathfield team is superb, very efficient and responsive. I had no issues at all, my calls and requests were dealt with very promptly, the sale process was very smooth, I couldn't ask for more. I would like to specifically mention Mike the manager, Tom who dealt with my property sale and Ryan who assisted when Tom was unavailable.

John · 12 October 2024 · Wood and Pilcher Heathfield

Agent replied · 15 June 2024

Glad to hear we were able to help and thank you so much for entrusting us with your property. All the best for the future from us all here.

5/5

Google

Holly was just brilliant. Holly responded to all my queries in superfast time and made the whole buying process very easy to navigate.

Daniel · 12 October 2024 · Wood and Pilcher Tunbridge Wells (124 London Road)

Agent replied · 16 June 2024

Thank you for your lovely review of Holly! She is delighted and we hope you are very happy in your new home

5/5

Google

I don’t often write online reviews, but wanted to praise this particular Estate Agents, Wood & Pilcher due to how brilliant they have been. They are personable, knowledgeable, incredibly helpful and they are genuinely interested in helping you get through the whole buying process as fast and efficiently as possible. Nothing is ever too much trouble, with Amanda and Holly in particular willing to help at a moment’s notice. I can’t recommend them highly enough! Five Star Service ⭐️⭐️⭐️⭐️⭐️

Roba · 12 October 2024 · Wood and Pilcher Tunbridge Wells (124 London Road)

Agent replied · 16 June 2024

Thank you for your lovely review! We really hope you enjoy living in your new home and can't wait to see when it's all renovated.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Wood and Pilcher

Which Wood and Pilcher office has the most reviews?

Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.

Where are the Wood and Pilcher offices?

The four Wood and Pilcher offices, by town:

Has Wood and Pilcher won any awards?

Yes. At the ESTAS 2026 awards its branches won 3 Best in Postcode awards. The group and its branches also won ESTAS awards in two earlier years.

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