Trusted Agent profile
★★★★★
334 reviews across 4 offices and 4 platforms
Wood and Pilcher has four offices, in Tunbridge Wells (two offices), Heathfield and Crowborough. Together they have 334 reviews on four platforms, rated 4.7 out of 5 overall.
307
Reviews on Google
All 4 offices
23
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 4 offices
3
Reviews on Trustpilot
Business-wide
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Wood and Pilcher's four offices, most reviewed first. Each has its own page.
Showing 307 reviews on Google only. Show every review
5/5
GoogleWood & Pilcher (and in particular Dan) was brilliant with our house sale, keeping us fully in the loop at all times and always up to speed on where everything was in the chain whenever we called. Couldn’t recommend him and the W&P team enough!
5/5
GoogleExcellent service throughout the sale process!
5/5
GoogleEver the professional , supportive and approachable team. Wouldn’t work with any other agent for house sales
5/5
GoogleVery helpful and proactive team that sold our house quickly.
5/5
GoogleRating only, no written review.
5/5
GoogleThanks to Keith and the whole team for fantastic support throughout a long hall with many tribulations in selling our house. Thank you for all you have done, keeping us up to date and being 'on the case'. See you next time, which we hope will be a long, long way off.
5/5
GoogleThank you for making the process as straightforward as possible :)
5/5
GoogleWe tried 3 agents during the sale of our house. Wood and Pilcher was the one that actually managed to sell it!
5/5
GoogleRating only, no written review.
5/5
GoogleThanks to all the team in crowborough for all their determination and hard work getting us to exchange. It’s been a tricky sale and I’m so grateful to Wood and Pilcher Crowborough for an amazing effort.
5/5
GoogleFriendly and professional service throughout the process. A pleasure to deal with Keith , Tanya and Debbie in the Crowborough office.
5/5
GoogleExcellent support throughout our long journey Thanks to Tanya who was first class and a wonderful team overall Well Done Crowborough x
5/5
GoogleI can’t stress how wonderful Wood and Pilcher have been selling my father in laws house , they have been so comunicative and professional from start to finish and kept us informed every step of the way . Thank you so much Keith and the team we couldn’t have done it without you .
5/5
GoogleAmanda has offered great support throughout the process of sale of our flat which was not straightforward at all! Thanks Amanda and Wood and Pilcher for advise, support and timely reassurance at times.
5/5
GoogleMy estate agent was Dan, and from start to finish he was always on the end of a phone call or email. Always answered my endless questions and a 5 star experience. Thank you for making moving so much easier!
5/5
GoogleI would like to congratulate the whole team at Southborough Office and Tunbridge Wells office for their excellent customer care and professionalism I will be recommending you can be sure of that. Thank you so much
Thank you for your kind words and taking the time to leave a review! We were pleased to be able to assist with the successful sale. All the best for the future.
5/5
GoogleBoth my partner and I found the service provided by Wood & Pilcher to be exceptional. Rosie van Wyk was so incredibly helpful and lovely throughout. She explained everything to us clearly and she was so efficient. She went above and beyond to ensure that all of our queries were answered straight away. We will absolutely be recommending Wood & Pilcher to others, and thank you Rosie for all of your help! :)
5/5
GoogleFantastic team I would highly recommend these guys especially dean wilkins
Thank you for your 5 star review - Dean is delighted!
5/5
GoogleWood & Pilcher handled the process of purchasing my first home. Steve, Lynn, Julie and the team were extremely professional, personable, and understanding throughout the process. The negotiation wasn’t pushy and felt very balanced. I was so impressed and grateful for making my first purchase an enjoyable and stress free experience. You will be highly recommended and my first port of call for next time. Thank you.
Thank you for your lovely review of the sales team at Tunbridge Wells. We hope you will be very happy in your new home and wish you all the best for the future.
5/5
GoogleGreat support from Wood & Pilcher to help push through a chain to completion with some incredibly slow, ineffective solicitors (Avoid Convey Law everyone!)
Lovely review, thank you Lucy! Glad it all went through in the end.
5/5
GoogleLEOVELY TEAM, HELPFULL SALE PROGRESSOR MADE A REAL POSITIVE DIFFERENC ETO MY EXPERIENCE.
Thank you for taking the time to review. We are pleased to have been able to help and wish you all the best for the future
3/5
GoogleOur rental property has been left in a dangerous condition. The property is managed by the Tunbridge Wells office. We reported a leak to the toilet 7 and a half weeks ago, the flooring was damaged and was dangerous to walk on as the flooring underneath had become loose. Yesterday we had contractors attend and began to fix the flooring, half way through the work, the landlady contacted them and told them to stop all work immediately. The result is that we have no flooring in the bathroom apart from a small walkway leading to the sink, either side there is a 1 and a half foot drop. The contractors were upset as they did not want to leave the property in such condition but we're told that they wouldn't be paid for the work if they continued. We have children in the property who are unable to use the bathroom and we have had to barricade the door in case they forget in the night and fall through the floor. I wish I could share the photo, it is terrible. The landlord and estate agents are more than happy to take almost 2k per month than to ensure the property is suitable to be lived in. The photo below is how it has been left, no work is booked in, there are no plans to fix this work. If you are looking to rent a property from this estate agents, please take this into account, especially if you have young children. *Update The estate agents have now arranged for work to be carried out to repair the flooring. This issue was raised 7 and a half weeks ago and tomorrow a temporary floor is due to be put in place. It is not convenient to ourselves today as we are visiting our family member who suffered a stroke recently and delayed visiting yesterday for the 'Work' to be completed. It was not completed yesterday as the landlady spoke with the contractor who was told to stop all work immediately. At the time of writing this review initially, it was before repairs had been agreed. Since then Rosie has worked extremely hard help resolve this situation for us, therefore I have amended this review to 3*. It is important to ensure that landlords are made accountable to ensure the property is in a safe condition to let. Previously we had flooring collapse in the bedroom and waited weeks for repair, the advice we received was to sleep in another bedroom. Repairs should be made in a timely manner, especially when entire rooms become dangerous to live in. But overall this hasn't been a pleasant experience and as a representation of the landlord we are not impressed and happy with the situation since we moved into the property. As an 'Unwarranted review' I ask if the writer of that would be happy if their son or daughter was to experience and be left in a situation like we have, with at the time of writing the review, a dangerous bathroom with three young children.
We were very disappointed to receive this review and feel, as agents, it is unwarranted. As you are aware, we have been, and continue to liaise with your Landlord and their contractors to complete the repairs. Making good the floor was due to be carried out this afternoon however this was not convenient to yourselves. We will continue to work with you and the Landlord to help resolve this issue as soon as possible. Kind regards, Wood & Pilcher Letting & Management
5/5
GoogleI have had the pleasure of meeting Alfie three times and he always gives exemplary service and goes above and beyond to be extremely honest and helpful. I highly recommend him and believe he is an asset to this estate agents. He has the ability to strike up a rapport with humour but still being completely professional.
Thank you for your 5 star review and particularly lovely comments about Alfie - he is delighted!
5/5
GoogleAll staff were great and accommodated our viewing requests , once completed Lynn Gosling was great at keeping in touch and was so friendly . We also dealt with Amanda towards the end again was very helpful
Thank you for taking the time to review the team - we were very pleased to be able to help and hope you are settling into your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tunbridge Wells (23 High Street) has the most, with 124 reviews rated 4.3 out of 5, followed by Heathfield with 97.
The four Wood and Pilcher offices, by town:
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