5/5
Rating only, no written review.
Agent replied · 23 November 2025
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
Trusted Agent profile
★★★★★
596 reviews across 3 offices and 1 platform
William H Brown Incorporating Porter Glenny has three offices, in Grays and Havering (two offices). Together they have 596 reviews on 1 platform, rated 4.6 out of 5 overall.
596
Reviews on Google
All 3 offices
William H Brown Incorporating Porter Glenny's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
5/5
This Hammed Aderemi and Taiwo, William H Brown Estate is the best Estate agent i have ever seen that reliable, competent, friendly, well organised agent and.
Thank you for your feedback and it’s great to hear you had such a fantastic experience with us. We’d love to know more so feel free to add any comments if you have the time!
1/5
Extremely unprofessional and disorganized team. I contacted this agency regarding a property to let. Michelle initially promised to arrange a viewing but never followed up. After chasing them myself, I finally spoke with another team member who scheduled a viewing, only for it to be for a completely different property than the one advertised on their website. To make matters worse, they insist on collecting extensive personal information through forms before even allowing a viewing, which feels unnecessary and intrusive. Overall, a frustrating and time-wasting experience. I would strongly advise others to be cautious when dealing with this company.
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
William H Brown Estate Agents They are reliable to deal with, and transparent. Thanks for the welcome pack I really appreciate it
"Thank you for your kind words! We are so happy to hear that you had a great experience with us. Providing transparency and reliability to our customers is our top priority. Enjoy your welcome pack! Kind regards, Lucy, Customer Feedback and Support Team
5/5
Great customer service, Michelle, Neal and the rest of the team have been simply amazing in helping us move in to our next home. From the first viewing, to the next steps of paperwork, to getting keys in my hand the team has been on call to answer all our questions and help us make this happen as stress-free as possible. Thank you again for my next home.
Thank you for the kind words! Our team strives to provide exceptional customer service and we are thrilled to hear we were able to make your home-buying experience stress-free. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
I can say Jason Dann and his team at William H Brown 77 main road RM2 are fully dedicated to offering an excellent service and do this with the utmost confidence and patience dealing with any obstacles that may arise , selling your home to moving to your new home Ofcouse some issues do come up but Jason was all over it and kept things moving smoothly . So if your thinking of selling or buying your house I can recommend these guys will be with you all the way so a big thank you to Jason and his team at William H Brown
Thank you so much for your kind words and recommendation! Our team at William H Brown is dedicated to providing an exceptional experience for our clients, from selling your home to finding your new one. We appreciate your trust and support, and we'll be here for you every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Very good neal was excellent from start to Finnish i was proper going through it back against wall but neal come up trumps and was straight with me from start to Finish Michelle also top draw would certainly recommend them to no problem and I will never forget what neal especially done for me William h brown are lucky to have him
Thank you so much for your kind words, we are thrilled to hear that you had a positive experience with our team! Our goal is always to provide excellent service and it's great to hear that Neal and Michelle were able to assist you. We truly appreciate your recommendation and we are lucky to have Neal on our team! Kind regards, Lucy, Customer Feedback and Support Team
5/5
I had a great experience with William H. Brown. My property had been on the market for a few months with another agent and didn’t sell, but once William H. Brown took it on, everything changed. The team was professional, proactive, and kept me updated throughout. They got the job done and I couldn’t be happier with the service!
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team at William H. Brown. We take pride in providing professional, proactive and proactive service for our clients. It was our pleasure to help you sell your property and we are so happy that we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
⭐️⭐️⭐️⭐️⭐️ Michelle G was absolutely amazing in helping me find my new home! She went above and beyond to make sure everything went smoothly and was always there to answer any questions I had. Her patience, honesty, and attention to detail made the whole experience so much easier. I’m so grateful for all her help. Thank you again Michelle - may your days be filled with happiness, success, and all the joy you bring to others. ❤️ Mahreen & the boys xx
Thank you, Mahreen, for your kind words! It was a pleasure helping you and your family find your new home. Your appreciation means the world to me. Wishing you all happiness, success, and joy in your new home. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
We recently purchased a house through William H Brown in Rainham which turned out to be one of the most complicated purchases I think Britain may have seen on the domestic market. We had some frankly ridiculous hurdles to get over to see the purchase through but alongside our great solicitors & sales agent the team at the Rainham branch working on our purchase were fantastic. They were happy to provide repeat viewings up front and when things started getting complicated kept us in the loop. Marc in particular was an unexpected asset to our experience & most likely a crucial element of why this purchase eventually got over the line. Despite the long & drawn out process Marc was always chasing up our outstanding enquiries for us & going above & beyond to help keep us sane & on track. The process was incredibly stressful as it always is, and more so due to the unique complications that kept arising but the team kept working with us to find the best way over the line and did their best to keep things rolling even when it looked like we might have to throw in the towel. Highly recommended.
Thank you for taking the time to share your experience with us. We are so happy to hear that despite the complications, our team at the Rainham branch was able to help you successfully purchase your dream home. It's great to know that Marc went above and beyond to ensure your experience was a positive one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
We recently had the pleasure of buying our dream house from William H Brown in Rainham. The team was kind, professional and helped us through this process by answering our queries and assisting us with everything from the beginning till the end. Thanks a lot!!!
Thank you for choosing William H Brown in Rainham! We're thrilled to have been a part of helping you find your dream house and providing you with excellent service throughout the entire process. Thank you for your kind words! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Very difficult to get a good estate agent these guys where very good communication was excellent I used their recommended solicitors who were also great I would definitely recommend W H Brown for selling your property
It’s lovely to know you had such a great experience, thank you for your feedback! We’d welcome any further details you’re willing to share.
5/5
Everything went smoothly without any issues. Chloe Abbott was very helpful and helped us with every step and our move in process was excellent.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
Very helpful, friendly and approachable team. Always a pleasure to talk to and helped clear up confusion in places by explaining the processes involved. Overall, what was at first a daunting concept (for a first time buyer) quickly was put at ease by everyone on the team I communicated with. Shoutout to Marc, Lorraine and Chris throughout. Great experience.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Fantastic experience from start to finish from Lorraine coming round to show people around to Marc who somehow got it over the line after a lot of hurdles to overcome
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
5/5
We’re really happy with the support we received throughout the mortgage process. Overall, everything went smoothly and the experience was positive. There were a few moments where responses took a bit longer than expected, but in the end, … More
Thank you for choosing our business for your mortgage needs! We are thrilled to hear that you had a positive and smooth experience overall. Our team, especially Summer and Arber, take great pride in delivering professional and caring … More
5/5
Big thank you too Raya Raynova for swift response times, patience and understanding that it was my first time going through the moving process alone and helping/guiding me through it all, made everything very easy to understand and the process very smooth.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
Rating only, no written review.
Thanks for the feedback, and sorry if your experience wasn’t great. Please email us at complianceresidential@sequencehome.co.uk and we’d be happy to look into it for you.
5/5
I had an absolutely fantastic experience with William H Brown estate agents in Rainham, and I cannot recommend them highly enough! From start to finish, they made the entire process smooth and stress-free. Marc and Lorraine were especially amazing, they were incredibly helpful, always available to answer any questions, and genuinely went above and beyond at every step. Whether it was providing expert advice, keeping me updated, or simply being there to offer reassurance, they were always just a phone call away and ready to help however they could. Their professionalism and dedication truly made a difference, and I felt supported throughout the whole journey. If you're looking for an estate agent who is not only knowledgeable but also truly cares about making the process as easy as possible, look no further. I wouldn’t hesitate to recommend William H Brown to anyone, they are simply the best! Thank you
Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience with our team at William H Brown. Our agents are dedicated to providing expert advice and going above and beyond for our clients. Thank you for trusting us with your journey and we hope to work with you again in the future. #BestEstateAgent #SmoothProcess #CustomerCare Kind regards, Lucy, Customer Feedback and Support Team
5/5
Had a very nice experience with the agency and Raya was very helpful. Managed to help us find a property that we liked, at a good price and had a simple and fast move in process. 100% recommend.
Thank you for your glowing review! We are thrilled to hear that you had a great experience with our agency and specifically with Raya. We are dedicated to providing excellent service and are so happy to have found you a property at a good price with a smooth move-in process. Thank you for recommending us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
We received excellent service from start to finish. The team was consistently professional, proactive, and communicative throughout the entire process of selling our home. They brought in a steady stream of viewings and genuinely had our best interests at heart always working towards the price we wanted. Once the sale was agreed, their support didn’t stop. They were instrumental in making sure everything progressed smoothly, always keeping us informed at every stage. A special thank you to Lorraine, who managed all the viewings with such warmth and care she's truly amazing. And to Mark, who ensured the sale was completed seamlessly. We’re deeply grateful to the team Highly recommend this agency to anyone looking for a team that’s not only professional, but also genuinely invested in helping you achieve your goals. From Mr and Mrs Ahmed
Hello Sultana Begum, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with our team at William H Brown Estate Agents Rainham. Lorraine and Mark will be delighted to know that their efforts made a difference in your home-selling journey. We truly appreciate your recommendation and are grateful for the opportunity to assist you. Best regards, Lucy, Customer Relations Team
5/5
Thank you so much Raya Raynova!!! She were amazing, helpful and always kind! She responded to any of my emails so quickly, she explained me everything properly. It is so easy to find right property with the right agent! William H Brown Estate Agents Grays thanks to all staff
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
I had the pleasure of working with Marc while purchasing a property, and I can’t recommend him highly enough. From start to finish, Marc was professional, approachable, and incredibly knowledgeable. Always making sure I felt informed and supported. Marc was quick to respond to any questions I had, kept me updated throughout, and went above and beyond to ensure the purchase went as smoothly as possible. His friendly and honest approach made what can often be a stressful experience feel straightforward and even enjoyable. Marc, I’m truly grateful for your help in securing my new proeprty!
Thank you for your kind words and for choosing me as your real estate agent, it was a pleasure working with you! Your satisfaction is my top priority and I am glad I could make the process smooth and enjoyable for you. Congratulations on your new property, I am grateful for the opportunity to assist you. #HappyCustomer #ExpertAgent Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
Very Happy with the expertise and customer service so far received from all the staff at WH Brown Rainham Branch. From the first valuation appointment right through to the viewings they have been very helpful and answered all my queries in a very professional manner. Maria Hexter
Thank you so much for your kind words, Maria! We are thrilled to hear that our team at WH Brown Rainham Branch has provided excellent expertise and customer service. We pride ourselves on going above and beyond for our clients and are delighted to have exceeded your expectations. Kind regards, Lucy Mawer, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grays has the most, with 391 reviews rated 4.6 out of 5, followed by Havering (82 Rainham Road) with 135.
The three William H Brown Incorporating Porter Glenny offices, by town: