Trusted Agent profile
★★★★★
280 reviews across 4 offices and 2 platforms
William Davis Homes has four offices, in Chesterfield, Rugby, Burton On The Wolds and Castle Donington. Together they have 280 reviews on two platforms, rated 4.3 out of 5 overall.
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William Davis Homes's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHappy customers
From the first meeting until completion, Steph was welcoming, personable and helpful. She was knowledgeable about the property but not pushy. Throughout, at times a fraught period to sell our current house, Steph was supportive and always got things moving. We have been pleased with the quality of everything in place so far. The proof will, of course, be over time on the property as a whole but, at this moment, we were very happy with the service and our new home.
1/5
TrustpilotSurprised that there are any good…
Surprised that there are any good reviews. Shoddy workmanship, poor attitude and he charged a fortune.
Hi Jenny, Thank you for your review however, you may have the wrong company? We can't find your details on our system. If you are referring to William Davis Homes and there is an issue, please email our customer care team so this can be looked into customerservices@williamdavis.co.uk. Kind regards, Willam Davis
5/5
TrustpilotDuring the process of part-exchanging…
During the process of part-exchanging and buying my new home at Princes Place, William Davis Homes have been absolutely brilliant from start to finish. They’ve been professional, friendly, and genuinely caring throughout the entire journey. I received regular updates and felt fully supported at every stage. Their communication has been excellent, and nothing was ever too much trouble.
Hi Alex, Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Rebecca, Claire and the team at Princes Place. Kind regards, William Davis
5/5
TrustpilotReally great buyers experience
Really great experience, very professional and always helpful
Hi Holly, Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive. Kind regards, William Davis
5/5
TrustpilotExcellent customer service from Mandy
I had an outstanding experience working with Mandy Johal at Lace Fields in Ruddington, throughout the process of purchasing my first new build home. From the very first interaction, they were knowledgeable, professional, and incredibly attentive to my needs. They took the time to explain every detail clearly, guided me through each step, and always made me feel confident in my decisions.
Hi Amy, Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy and the team at Lace Fields. Kind regards, William Davis
5/5
TrustpilotExcellent
Our experience with this company has been worry free and enjoyable. Rebecca and Shaun are excellent ambassadors and have been there for us throughout. We would have no reservations in recommending them to anyone.
5/5
TrustpilotFriendly and helpful 5 star builders
Friendly and helpful 5 star builders. Fab quality and caring staff.
5/5
TrustpilotOur 5* experience with Mark
Mark has provided an outstanding 5-star experience during our two years at Hastings Green. He's consistently friendly, professional, and detail-oriented when addressing any issues with our home. Getting to know him has been a pleasure. Highly recommend!
5/5
TrustpilotGreat people!
Vicki, the Customer Service Manager at William Davis, is efficient, responsive, and always ensures homeowners’ needs are met with care and professionalism. Her dedication sets a high standard for customer support. Equally commendable is Mark, an outstanding decorator who is attentive to detail, consistently professional, punctual, and polite. Both Vicki and Mark are great assets to William Davis. The company is truly commended for employing such high-quality people who have made the entire experience throughout the warranty period smooth, reliable, and reassuring
5/5
TrustpilotWonderful service from start to…
Wonderful service from start to finish!.
5/5
TrustpilotGreat service
Yvette and Bev are both very welcoming and happy to help
5/5
TrustpilotExcellent service from Jules
Excellent service from Jules. Plenty of choice and honest advice.
5/5
TrustpilotNew home in Sutton Bonington
My husband and I have just moved into our new home and this would not have been possible without the excellent service from Jules. She definitely goes way above and beyond and makes you feel special every time you speak to her. Paul met us for a tour of the new house and he was so thorough we didn’t have any outstanding questions. The house itself is of superior quality and it feels like a lot of care and attention was taken when designing and building the house. I would definitely recommend William Davis to anyone who wants an exceptional new home.
5/5
TrustpilotSimply Brilliant!
When I decided to buy a new home, I knew I wanted another William Davis property. The quality is consistently exceptional, and their aftercare has been outstanding. I’d also like to give a special thanks to Nicky, who guided me through the entire buying process, she was absolutely fantastic.
Hi Zoe,Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky and the team at Buttercup Fields.Kind regards,William Davis
5/5
Trustpilotkelly at reception
I just want to say a big thank you to Kelly the lady that was in reception a year ago i can’t believe she’s not working for you anymore she was the best person ever!! she was very helpful and couldn’t do enough for us she’s the reason we bought our house she went up and beyond nothing was any bother to her she helped us tremendously always there at the end of the phone and in person when needed it makes me want to leave lace fields because she’s not here it’s sad she’s not with you anymore i talk to a lot of neighbours and they all miss her it won’t be the same without her
Hi Nicholas,Thank you for taking the time to leave a review, we really appreciate it. We are pleased to hear that Kelly was so helpful throughout the buying process.We hope you enjoy your new William Davis home for many years to come.Kind regards,William Davis
5/5
TrustpilotNothing but positive things to say…
Nothing but positive things to say about William Davis Homes. Right from the first visit to Buttercup Fields, Nicky was welcoming, helpful and supportive throughout the process through to completion. Due to my situation I needed to move in as soon as possible and everyone worked really hard to make it happen and I’m over the moon with the time frame everything happened in. Thank you to all involved at William Davis and I can’t recommend them highly enough!
Hi Simon,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky and the team at Buttercup Fields.Kind regards,William Davis
5/5
TrustpilotGreat service at Buttercup Fields
Having found our perfect plot on the building plans nearly two years ago we've had many months to keep popping in and bugging Nicky in the sales office until our house, last one on the build plan, was finally released for us to buy. We've watched it grow from foundations to completion and it's been so exciting. We've had a brilliant experience and any snagging has been sorted straight away by Tom the great site manager. We're so happy with our lovely new house and are looking forward to our first Christmas in it. Particular thanks go to Nicky who has been there from the start of us first visiting Shepshed and seen us through everything.
Hi Jayne,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky, Tom and the team at Buttercup Fields.Kind regards,William Davis
5/5
TrustpilotColin Richards
Great experience throughout purchasing and moving into my property. Built and finished to a very HIGH STANDARD. A big thank you to all involved.. Bev and Yvette Sales team / ladies both amazing. Both site managers have provided excellent support. Thank all at William Davis, highly recommended.
Good morning Colin,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto Bev, Yvette and the team at Houlton.Kind regards,William Davis
4/5
TrustpilotI take it back..
William Davis, Did admittedly have some faults however worked with the aftercare team and they have resolved everything, they even came back 6 months later to check in on their own previous work/repairs. I'd go as far as saying, it is our dream family home.
Hi John, Thank you for taking the time to leave a review. We're sorry to hear that you've had issues with your home.If you can email us at trustpilot@williamdavis.co.uk with some additional information including details of your development, we will ensure this is fed back to the relevant team.Kind regards William Davis
5/5
TrustpilotGreat experience throughout purchasing…
Great experience throughout purchasing at Buttercup Fields. Built and finished to a high standard with snags resolved quickly, if not ahead of completion.Special thanks to Nicky throughout the purchase, and Tom in following up on the minor snag work once moved in.
Good morning Kate,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto Nicky, Tom and the team at Buttercup Fields.Kind regards,William Davis
5/5
TrustpilotGreat customer service throughout the…
Great customer service throughout the house buying process. After sales customer care has been equally as good. My only slight criticism is that internally there is only 1 coat of paint on all walls, two would have been much better. Having said that I would still 100% recommend William Davis.
Good morning,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto June and the team at Honeysuckle Rise.Kind regards,William Davis
1/5
TrustpilotAvoid William Davis Homes, Absolutely Horrible Customer Service & Incompetent Repairs
I wish I had known better before investing in a home from William Davis. If I could give them zero stars, I absolutely would. The nightmare that has been our experience with this company continues to worsen with every passing day.ABC in Customer Service? Utterly Useless.I have never encountered such a dismissive, incompetent person as ABC from their customer service department. It's almost as if she's been trained to ignore, deflect, and deny everything you bring up. Every time I've reached out for help with an issue, she responds in the same robotic manner, offering no real solutions. Instead, she just tells you that she "can't do anything" or that "it's within industry standards." Good luck getting a straight answer or, heaven forbid, any follow-up at all. She never calls back. I’ve literally had to call 50 times in a row, and it’s the same story every time. Her attitude is beyond frustrating, and it feels like she’s just trying to wear you down so you give up.The "Repairs" Are a JokeTo make matters worse, the "repair" team they send out is just as bad. These workers come in, act like they’re doing you a huge favor, and then leave the job half-done, or worse, make things worse. It’s as if they’re working against you, not for you. They act like they’re paying out of their own pocket to fix the issues. I’ve had these so-called "professionals" do shoddy work, and then just give up after a couple of attempts. It’s a slap in the face. My shower’s still leaking, and my windows and doors are still poorly installed. You can tell that no one at William Davis cares enough to actually fix anything.Endless Problems, No SolutionsWe’ve been dealing with the same issues over and over: leaks, cold drafts, and faulty installations. Despite multiple visits, no one seems to have the skills or motivation to fix even the most basic of problems. It’s almost like they’re hoping we’ll just go away or that we'll stop asking for repairs. After five visits to fix the same issues, the repair team now claims they can’t do anything else. Meanwhile, we’re stuck living with subpar conditions. Our home was freezing all winter because the windows and doors weren’t properly sealed, and we were forced to keep the heating running 24/7 just to stay warm.Skyrocketing Energy BillsThe worst part? Their "energy-efficient" homes are a joke. We spent over £2.5K on energy bills in just six months because the house is poorly insulated and not airtight at all. This is not what you expect when you buy a new home from a company that claims to build energy-efficient properties. Instead of saving money, we’ve been hemorrhaging cash on bills, all because William Davis Homes refuses to properly address the issues with their construction.Unequal Treatment and DiscriminationWhat really stings is the blatant discrimination we’ve faced. William Davis Homes seems to cherry-pick which homeowners to help. Some people get fast responses and solutions, while others (like us) are left in the dust. It’s clear that they don’t treat all customers equally, and some problems just never get addressed. It’s a terrible feeling knowing that, despite your ongoing issues, no one is taking you seriously.Bottom Line: Avoid William Davis Homes at All CostsThis entire experience has been one of frustration, wasted money, and broken promises. If you care about your hard-earned money and your peace of mind, stay away from William Davis Homes. Their customer service is a disaster, their repairs are pathetic, and the overall experience has been nothing short of disastrous. We’ve been dealing with the same issues for months, and it’s clear they don’t care one bit about fixing them. Do yourself a favor and invest in a home from a company that actually values its customers. Trust me, you’ll thank me later.Oh, and here's the kicker: when the repair team calls ABC in customer service, she picks up immediately, every time. But when I as the customer try to reach her, she never answers my calls. Not once, not even once in the past year and a half. It’s almost like she’s got a special line for the workers and a whole different one for the actual homeowners, because it’s impossible to get through to her.It’s absolutely shameless and a complete joke. This kind of behavior is beyond frustrating and insulting. It’s clear that customer concerns are just an afterthought for William Davis Homes. The fact that their customer service representative can pick up the phone immediately when it’s convenient for the repair team, but never when it’s a paying customer trying to resolve issues, speaks volumes about their priorities, and none of them are in favor of the customer.
5/5
TrustpilotExcellent service from the start
Excellent service from the start, all staff were very helpful in helping me get my first home. Snagging issues fixed quickly too. Overall would recommend.
Hi Luke,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto June and the team at Honeysuckle Rise.Kind regards,William Davis
5/5
TrustpilotPrince's Place Radcliffe on Trent
I wish to thank William Davis for our wonderful new house, we are absolutely delighted with our new home. The excellent service that Marie in the sales office has provided most efficiently during the process of purchasing our property from the beginning to completion is outstanding. We can not praise her highly enough. We were fully kept informed throughout & guided through all the details & enquiries that we had. Ross the Site Manager, Shaun the Assistant Site Manager & the staff workers on site have been most helpful, kind, respectful of our property and very hard working. The standard of the new housing development is exceptional & a lovely place to live.
Hi Sandy,Thank you for taking the time to leave a review, we really appreciate it!We are pleased to hear that your experience has been positive and we will pass your comments onto Marie and the team at Prince's Place.Kind regards,William Davis
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Chesterfield has the most, with 264 reviews rated 4.3 out of 5, followed by Rugby with 233.
The four William Davis Homes offices, by town:
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