Webbers Estate Agents in Bude, Torrington, Barnstaple and 8 more

★★★★★ 1/5

Google

This is the second google review I have left in my life. I was totally shocked by the treatment I received today by this estate agent. To find the property for the viewing appointment, I first typed the address given on the estate agent's website (Benbrook Court, Plymouth Road, Totnes) into google maps, but it gave no results. Ok, shouldn't be a problem I thought, I'll just use the map they provide on their page. So I got to the exact location they gave, but there was no house by that name. I walked up and down, but no luck. So I phoned the agent, still a couple of minutes early. They were nice enough, and suggested I use street view. I did, from their page, and that showed the house on the opposite side of the street that I was on, but in exactly the place I was at least. However this was not the right address either! Finally they were able to get the agent on site to phone me after I request that he do so or just come out onto the street. He was fairly rude, told me to google something that I could not hear him say, so I asked him to message me it instead. He hung up abruptly. I waited for a minute but with no text, I called him back. He told me he had messaged me and when I said I received no text, he asked me if I had any phone reception - a rather odd question to ask someone with whom you are on the phone! In the end I just walked to the end of the road, still on the phone, and actually found him, 130 yards away from the given location on the website, and up a little side road. (The actual property was even further away). He was extremely unwelcoming and said something about being in a hurry. So I politely said that I was in the right place according to their website, early, did my best, and that I hope he understands it was not my fault I was late. He responded to this with anger, saying I should have prepared beforehand. WOW!!! I was so shocked! I asked him, "Are you really blaming me for being late, when I was early, at the exact place your website gave on the map and street view..." Then he insisted yes it was my fault, I should have googled it. Well, I HAD put it into google maps, there were no results! But he didn't even believe that (not that that should even be relevant since his website gave the wrong map location!), and said angrily something like "Do you want us to let this property to you or not?" (Which seems to me like saying 'Let me abuse you otherwise I won't even show you the property'). I have never received such appalling customer service. It is so very easy to just say "I am so sorry that we provided the wrong location" or something like that. Or even if you really don't want to admit any fault, just "Nice to meet you, glad you finally found me" or whatever. Well, it turns out that this man was actually the boss, Daniel. He handed me off to Mike, who actually showed me around. Mike was fantastic - warm and professional. The polar opposite of Daniel. It saddens me to even write this review but, I guess that's what reviews are for - sharing experiences of a company's service. And since it's his own company, I doubt my report to the company office will go anywhere. I never could have imagined such bad service as this. Update: I have just now seen the reply given below by this company, which includes: "During your recent viewing, our staff member ended the appointment due to inappropriate language." That is an outright lie. The staff member, Mike, was great. I was shown the whole property (which was unsuitable for me - in particular there was no cooker/oven, which he said was 'normal'!). The boss, Daniel, was still hanging around outside by the end of my viewing. So this nonsense about my appointment being ended is a total fiction. Quite sad that the boss would treat a customer so badly and then lie about it to try to look like he wasn't in the wrong, on the internet, though I guess that fits his pattern of behaviour in blaming me for being late after I was in fact early but his own listing gave the wrong location.

Justin · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Rating only, no written review.

David · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Excellent service, not just in finding a buyer for our property but keeping everything on track with the conveyancing. I would certainly recommend them.

Nicholas · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

I have only been with Daniel Hobbins for a short while on a full management contract. I have to say that to date I am delighted with their performance. Their staff are helpful both to me and my many tenants and frankly they know their jobs well!

Stephen · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Excellent letting agency. Communication is rapid and any issues are dealt with quickly and efficiently. I can’t fault them and would highly recommend.

Chris · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Great company!

Vimal · 5 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Rating only, no written review.

James · 3 February 2026 · Webbers Estate Agents Bude

★★★★★ 1/5

Google

Run from this letting agency as far as you can. I have been letting shared accommodation for over decade but this letting agency is the worst and discriminatory with no interest in tenants. Their solution for sorting out problems is to get rid of tenants. They do not care at all.

Andrea · 3 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Sam was Excellent on all fronts selling my wife’s Mums and Dads Home. Great communication and dealing with buyer. Chris and Rest of staff were great too . Would recommend highly

Mark · 3 February 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Freddie was an easy agent to deal with and went above to get me any useful information I needed. He is very personable and I would definitely consider the agency in the future.

JD · 29 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Freddie was great, very proactive and communicative. Kept me up to date with what needed to be done and I was moved in within a week of making an offer. Couldn't ask for more.

Rich · 29 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

I had the pleasure of working with Erjana recently, and I cannot recommend her highly enough. From start to finish, she provided continuous support and expert guidance that made the entire process incredibly smooth. What stood out most was her ability to make everything clear and easy to understand. Real estate transactions can be stressful, but Erjana’s transparency and diligence removed all the worry. She is a true professional who genuinely cares about her clients.

Alaa · 28 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

A seemless process, helped enormously by Tianne Harvey who even got in touch on her day off!

Alastair · 28 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Rating only, no written review.

Emiliano · 28 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

Amman is an amazing agent! Super helpful and genuinely one of the nicest people to work with. I had a great experience in Stratford. He really listens to what you need, and provides continuous support throughout the process. Highly recommend!

Yash · 28 January 2026 · Webbers Estate Agents Bude

★★★★★ 5/5

Google

A great experience using this company - welcoming, attentive & professional.

Jack · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

From the moment I placed my property on the market with RMJ, Tia & Angela has been proactive with the determination to sell the property. Nothing but a smooth process. Highly recommend!

Ollie · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Rating only, no written review.

Jack · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Id like to say a big thank you for the team for helping us with the sale of our property especially Angela who kept me up to date I couldn't have done this without you well done im a very satisfied customer

Michelle · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Angela was a great helper

Tarek · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Kiran at RJM gave us a wonderful viewing today. Really knowledgable and answered all our questions!

Bethany · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Kiran was a great help with viewings this weekend. Very friendly and informative.

Jack · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

It was a quite a pleasant a experience we had while dealing with this organization.

Kayode · 27 January 2026 · Webbers Estate Agents Great Torrington

★★★★★ 5/5

Google

Great customer services

David · 27 January 2026 · Webbers Estate Agents Great Torrington