Wakefield and District Housing estate agents in Barnsley, Leconfield, Beverley and 4 more

★★★★★ 1/5

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Run in the opposite direction 

Avoid. This company is the worst on the planet. They do not give a monkeys about their tenants. THEY LIE & GASLIGHT The only way you’re going to get treat with any bit of decency is if you are a full renter, if you are a shared ownership, renter (yes that’s right, even though you own part of your house, you still have to pay rent and no it doesn’t reduce the cost of your house until you end up owning it) you will get treat like a piece of dirt I moved into my property with my partner in January 2020 for the first six months everything was fine we loved it. We thought this could be home. We are planning our future. It was so idyllic it reminded me of where I grew up. But then August came around, and the nightmare began the antisocial behaviour with the neighbours the racer boy cars, loud exhausts vibrating through the street, thumping music, swearing the death threats you name it we’ve had it all.(just nothing physical yet.) and every time we have told WDH about this they’ve said they’ll sort it out but they’ve just made the situation worse. We are now in June 2023 we are fed up WDH do not care we’ve been suffering this tournament for three years now.  police have been out several times banging on my door we have been accused of all sorts none of which is true. Every time we’ve been accused of something the police walk away laughing because they know that we haven’t done anything wrong.Now my fiance he hasn’t been to work since before Christmas 2022 and I am currently on disability with the job centre because they’ve caused Mental Health problems. We are both on antidepressants. We have both been on suicide watch by the GP we have told all of this to WDH nothing has been done.We have stopped paying the rent. We have threatened to take them to court. Nothing has happened. Don’t bother trying to ring them on the phone because they won’t call you back. If you do manage to get through on the phone you will get one of two stock answers Either they will tell you that the person you’re trying to contact is in a meeting that they are on annual leave .They will drive you insane. You’ll start thinking you’re going crazy and that you’re imagining everything maybe that you made it up and it’s not really reality when the truth of the matter is you’re the one in the right. More negatives as shareownership, even though you pay either 25,75 or 50% rent they will not do anything whatsoever to help you with finances for plumbing or electrical etc that is all your responsibility that is all coming out of your pocket. Not only that, but if you want to do anything to the property, i.e. put a sky dish on move the shed renovate the garden you may have sunk 8090, maybe even 100 grand into the property. You still have to ring them up and ask permission and then you have to fill out the form and send a cheque 35 quid if they turn around and say no you don’t have permission you don’t get that £35 back, they keep it. You have to pay service charges for maintenance of the property why they don’t do anything to maintain your property. It’s your responsibility not theirs If you want to sell the property, you have to give them six weeks to find somebody to purchase the property before you can put it on the open market and then there’s the audacity that you are responsible for WDH is Solicitors fee. Yeah that’s right you’re paying for their solicitors, as well as your own Only that, but they claim that if the value of the property goes up so from say 90 grand to 120 grand they’re entitled to half of that not half of the 90 grand it was when you bought it (so for instance, I put 85 grand into this property and so did they but if my property value goes up, lets say 220,000 they think they’re entitled to 110 grand, not the 85 grand that they put into the property) so make sure you get something in writing from your solicitor, preventing them from doing this (that’s what I did) Now on the other hand, if you just straight up rent and pay like £500 a month, you can do whatever the hell you like apparently and you don’t need to pay no money for permission so apparently the rules for us a shared ownership are different to the renters, which makes no sense because the people who have forked out the tens of thousands of pounds to buy into this property are the ones that have the strictest rules. How is that fair? If you’re a person who has put 90 grand into a house, there is no way on the planet, you’re going to do anything to devalue that property. It’s an investment so you’re going to decorate it to a good quality standard. You’re going to make it a Lovely family home. One of the other rules they’ve got is you are allowed one dog and one cat, but if you want any more, Ie two dogs you need to ask permission. You’re also not allowed to pull out any of the plants they have put in the garden (so basically they don’t care if you’ve got any allergies)

Zoe · 13 June 2023 · Wakefield and District Housing Skipton

★★★★★ 3/5

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Could do better on planning and implementation.

As day to y day landlords I personally don't think WDH are too bad but my main gripe is based around general estate maintenance and forward planning.In our area roofs are running alive with moss and lichens, soft boarding rotting and hidden under layers of paint.On forward planning acres of roof space need communal solar panel installation to help residents with energy conservation and subsequent lowering of eye watering bills.We've had no major problems with repair requests and our neighbourhood seems relatively quiet which is a blessing.More long term thinking and action are required hence 3 stars only at this time.

Mr · 8 June 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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WDH loves druggies living in their properties over good law abiding citizens..

Terrible Company what chooses to keep drug addicts in rather than law abiding citizens in their properties. They'd rather have dirty smelly druggies than people who own a cat and are clean and loved by neighbours.. Kiers the building company took the absolute pi*s to do the work in the tower blocks in town while WDH did absolutely nothing to support the people living in their homes. WDH is just a stepping stone of a house, permanently I'd rather jump off the top floor of the tower block if I'd have to live here permanently.Absolute disgrace of a company what doesn't care about the good people living here and cater more to "ethnic minorities" and "drug addicts" what play the mental health or racism cards...Andy Wallhead needs to give his head a shake the absolute mug

Craig · 8 June 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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WDH need a reality check!

WDH need a reality check!Absolutely shocking maintenance of grounds & homes!With speaking to a Manager from Estates last Friday regarding a complaint I had submitted he was not a very pleasant man to say the least. The whole area needs an overhaul & to be cleaned up. The road & surrounding roads are an embarrassment, to the point I don't even admit to living on that street, it is that bad!!!

Michelle · 8 June 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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Why does WDH try to Gaslight their way out of problems?

WDH claimed in a recent letter that they have no record of my family contacting them about the WDH tenants ‘drug factory’ in the adjoining property (something they refer to as “nuisance behaviour” - yes, someone using a WDH property to produce illegal drugs is just a bit of a nuisance!). WDH is well aware that we complained anonymously out of fear for our safety (as this was disclosed to them later) - but, at the time, we could provide WDH enough details that they could have investigated and taken action had they wanted to - but they didn’t want to know. When we phoned, mentioning WDH tenants and drugs, even before we provided specific details, WDH staff were already fobbing us off claiming there’s nothing they can do, and they then failed to keep accurate records that someone has phoned about this issue. Shocked by WDHs off-hand, couldn’t-care-less attitude we provided more detail, such as my health status (I have a life-threatening disease) and the fact our home was becoming uninhabitable due to the fumes from drug production - WDH didn’t care. Also it seems somewhat ridiculous to have to point out the obvious - had we not reported the issues and identified ourselves how could WDH possibly contact us about the issues we have raised? We spoke to them and wrote to them. WDH has repeatedly sought to minimise what actually happened, claiming in another letter that we just had a problem with the neighbour smoking as if we are ‘snowflakes’ getting upset about next-to-nothing - we assume they seek to minimise the issues to justify their lack of action because had they bothered to visit the property to investigate the issues, they would have been able to gather evidence of serious criminal wrongdoing - but they didn’t, they just fobbed us off as their default response each time, failed to investigate in any way, shape or form, and now they pretend what happened, never really happened. So what are we then? Liars or delusional? They claim the literal HELL we have lived through only occurred inside our heads. We would have welcomed WDH into our home so they could experience what we were being forced to live with - BUT THEY DID NOTHING - there was no offer of help. WDH is absolutely dishonest to claim they “can do nothing” as they do have the power to investigate due to breaches of the tenancy agreement. I was recently given a list of ‘evidence’ that was required by WDH before they would even believe a problem existed but as a disabled person it was literally impossible for me to provide the sheer amount and specific type of evidence they were demanding, nor could it be provided without me being seen and identified. From the WDH staff member’s point of view, they can just ignore issues highlighted by disabled people because many disabled people cannot possibly provide the evidence demanded - and as WDHs willingness to provide meaningful action is contingent on providing the impossible, we can assume that disabled people need not bother them with any problems for the foreseeable future - and should they do so, they should expect WDH staff to make a huge effort to make them out to be a liar or mentally ill. If only WDH made that much effort to actually solve problems. It’s just too easy for them to claim tenants never reported an issue, or for them to get away with half-truths and outright lies - it’s too easy for them to get away with re-framing a serious situation by minimising what actually happened. We have been able to set the record straight by providing documentation that they will have to keep on record - and if they fail to do that, that’s OK, because we keep our own records. I have literally sobbed on the phone to WDH begging for help, explaining to them just how awful living in this property has been. WDH has literally nothing to offer us - they own half our home and we don’t even want that.

Cloud · 16 May 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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DONT HAVE FAITH IN THIS HOUSING ASSOCIATION AT ALL

Don’t have any faith in wdh at all not after how I’ve been treat while waiting 17 years to be housed and even been in a priority band at that one for priority on medical grounds and one been homeless yet wdh didn’t do anything to offer me anywhere and yet on seeing the lettings you’ve made to people I’ve noticed that somebody got the same priority band as me but they got it in March this year yet I was in band A for just over three months so I clearly proves it’s nothing to do with housing needs nor is it about how peoples health needs either wdh clearly cause more problems for people who apply for housing and I’ve actually made a complaint about discrimination/victimisation to wdh as I’ve already had this confirmed it is definitely one other two and if nothing is about this it’s going further as wdh don’t house anybody fairly whatsoever and previous results prove this to be the case .. for a housing association you’re not bothered about how you leave people suffering instead you continue with it all the time

Gareth · 13 April 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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Buyers Beware! WDH Shared Ownership

We purchased a shared ownership property from WDH and we have mixed feelings about the whole process. Whether it's disrepair issues, criminal activity or anti-social behaviour, it is, at the very least, a moral failure not to disclose issues that will adversely affect the lives of buyers or tenants and WDH failed in this regard - simply put, they are dishonest. We feel we have given WDH every opportunity to respond appropriately, apologise sincerely and take meaningful action but they have failed to do so. We are hardworking people and for WDH to excuse bad service by insinuating that people on a lower income shouldn't expect any better, is inexcusable. When I mentioned the unexpected disrepair issues affecting the property we purchased from WDH, the issues were justified as just being "part and parcel" of the affordable housing scheme, that "this is how they are able to sell the properties so cheaply". The first day we moved into the property, I tried to close a door only for it to come off its hinges and fall on me - shortly afterwards I was diagnosed with nerve damage. The type of nerve damage I have is incurable and painful yet WDH staff thought it was funny, a non-issue, and I was left feeling shamed for even mentioning it. The house had a multitude of other significant disrepair issues and the garden was like a landfill, filled with rubbish, including dirty drug needles. Three issues were rectified by WDH, definitely not the majority, and not before we had already moved in which caused significant disruption. Just mentioning these issues led to me being subjected to bullying behaviour by WDH staff and later when I put the issues in writing, they were ignored. You have to consider if it is worth making an official complaint if you receive a worse service as a result. It's not an unreasonable expectation that a home bought from WDH should be clean, safe and in decent condition, because WDH gave that expectation when we bought the property, but our home was none-of-the-above. Besides the disrepair issues the property has been continually uninhabitable due to WDH tenants illegal drug activities which cause our home to be overwhelmed with fumes from the adjoining property. This meant that when I was diagnosed with a life threatening disease I had nowhere safe to recuperate from major surgeries and gruelling treatment. Because of the need to isolate we were in an especially desperate situation due to my illness but WDH did nothing - apart from fob us off. Each time we have spoken to WDH staff about this issue, we get the same response, word-for-word "It's a police matter, nothing we can do", but when we pressed the issue WDH admitted that they do have the power to investigate a breach of the tenancy agreement. Despite this, they refused to investigate in any way, shape or form and we were left to suffer chest pain, nausea, headaches, lack of sleep, distress etc. I think you really have to hate disabled people to treat them this way. With a life threatening disease you have to accept that each Christmas could be your last and we want to create happy memories for our family, but this Christmas our home was overwhelmed by drug fumes from the WDH tenants yet again, forcing us from our home, causing disruption and distress. You reach a point where you start thinking that it would probably be better for the disease to hurry up and kill you, rather than continue living in these circumstances because it is unbearable. We fear the property we pay both mortgage and rent on is literally worthless because who would want to buy it? Anyone considering buying a shared ownership property on a development where WDH also rent out properties should be aware that they are taking a huge risk because WDH fails to deal with criminal activity and anti-social behaviour caused by WDH tenants - even when vulnerable people are being adversely affected and are at risk of harm. I have been reduced to tears by WDH staff simply because I asked for information in writing, which I am legally entitled to. WDH staff made personal attacks regarding this perfectly reasonable request, suggesting that there is something mentally wrong with me for refusing to "just take WDH's word for it" - a suggestion that is completely unprofessional, does not take into account the additional needs of a person with a 'protected characteristic' and it is completely absurd considering WDH have proven themselves to be completely untrustworthy. Buying this property was meant to be a dream come true but it has been a nightmare. Knowing what I know now, would I buy a property from WDH? The answer is NO! All it takes is common sense and common decency to get it right - are WDH not capable of that?

Cloud · 4 April 2023 · Wakefield and District Housing Skipton

★★★★★ 3/5

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I reported damp above the skirting…

I reported damp above the skirting boards in my bungalows livingroom last year...it was due to the outside wall needing pointing. The guys came out and pointed the wall...but yet damp is still coming in! Its frustrating as I decorated the room earlier in the year. The bedrooms are the same...all damp above the skirting boards...and again I had decorated the rooms. It is so maddening, I had reported damp in the smaller bedroom of the bungalow 3 years ago and was told I had too much furniture in the room!!! Come on WDH Whatever happened to the good service you used to give.? You have gone completely downhill!!!

Christine · 31 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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The reason for 1 star is simple...

The reason for 1 star is simple...I have reported numerous issues with my property many times since last summer and still nothing has been done..problems include cold and damp downstairs toilet,draughty front and back doors,water coming in through back door when it rains causing skirting boards to rot, poorly fitted windowsills in front room and kitchen,very uneven kitchen floor causing fridge to lean to one side,extractor fan in kitchen lets freezing cold air in,front gate needs replacing and the cherry on top is a tree growing out of the chimney. As a disabled person I think I deserve better as they always expect their rent on time.Been in this property for 23 years.At the end of the day how can you say in the wdh newsletter that you listen to your tenants..no one has listened to me........

Netty · 31 March 2023 · Wakefield and District Housing Wakefield

★★★★★ 1/5

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The reason for 1 star is simple...

The reason for 1 star is simple...I have reported numerous issues with my property many times since last summer and still nothing has been done..problems include cold and damp downstairs toilet,draughty front and back doors,water coming in through back door when it rains causing skirting boards to rot, poorly fitted windowsills in front room and kitchen,very uneven kitchen floor causing fridge to lean to one side,extractor fan in kitchen lets freezing cold air in,front gate needs replacing and the cherry on top is a tree growing out of the chimney. As a disabled person I think I deserve better as they always expect their rent on time.Been in this property for 23 years.At the end of the day how can you say in the wdh newsletter that you listen to your tenants..no one has listened to me........

Miss · 31 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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Disgusting Company

WDH was completely useless with harassment from a neighbour that had went on for nearly 3 years almost every day (October 2019-May 2022) which I civilly and lawfully logged, recorded, rang up and reported repeatedly to WDH. Excessive heavy bassy music, extremely loud bangs and yelling as loud as the neighbour could possibly yell, drug dealing/taking to name some of the frequent incidents that me and my girlfriend were put through and witnessed, yet nothing was done by WDH to stop it. We had to move out to escape the situation as WDH did not want to take action on the tenant based on what we were being put through constantly. WDH refused us of any civil and lawful resolution. WDH left us to deal with the neighbour personally ourselves after saying that opening any more cases wouldn’t lead to any action against the offending neighbour.WDH then proceeded to threaten us with eviction as they wouldn’t take responsibility against the neighbour. WDH Estate officers will only worsen the situation and cause more stress by doing nothing and not enforce anything against antisocial behaviour, but instead will twist it and claim you are ‘going around in circles’ in their words when you don’t want to be deliberately harassed by a drug fuelled, antisocial criminal in his late 30’s/early 40’s on a regular basis.WDH will also mention petty incidents going on outside of your own that are in no relation to what extremely unsettling situation you experience. WDH will say and do anything they can to downplay how horrific the harassment is. WDH replied to my complaints that they were supposed to give ‘Letters before Action’ to the offender numerous times throughout the years, but WDH failed to do so each time.

Sam · 29 March 2023 · Wakefield and District Housing Skipton

★★★★★ 5/5

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My mum lives in WDH flat.

My mum lives in WDH flat.Hallways and stairs are kept very clean.Repairs are done immediately or very quickly. Tenants causing issues are dealt with.She is very happy in her flat.

Mandy · 28 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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The house needed a refurbishment as…

The house needed a refurbishment as prior complaint ect my celing in my kids room is coming through kitchen cuboards are rotten cheap mdf wood which is rotted out and disgusting I decided to refer myself and got in trouble for it total waste of time as has no heating or hot water due to a boiler being a vulnerable adult and had three children under the ages of 10 I asked for compensation from this company and they refused me anything instead grassed me up for the paint work I did to my kitchen cuboards also had mould in cuboards and havent done anything about it rent has apparently increased which is a discrase if your wanting money for rent then at least make sure the house has all repairs that need doing first.

Hayley · 21 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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STILL EMPTY PROPERTY

To all you people wanting a property off WDH and getting nowhere here's one reason why. my neighbour got sent to prison last year and the property is still empty WHY? and it got a total refurbishment last year so I don't know why it's still empty

Charlie · 14 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

Trustpilot

Homesearch

I've been band A with wdh for nearly 1 year I have 5 children with asd/sen lost my home in January due to private landlord wanting to sell up this went on for best part of a year before I actually had to leave as they made me go through court process etc.. now in temporary top floor flat in a drug infected trampy area with my children... wdh will not help me. I've had several letters sent by GPS pediatrics mps with nothing... mine and my children's mental health is suffering been in this flat mold everywhere absolutely appalling I should of got a property before I lost my home my children shouldn't of had to go through this traumatising up route... now a good 4 hour round tip commute to school daily as the flat I'm in is opposite end of wakefield to where I was!!! How can they do this to children who all ready struggle with the world they live in... this ontop is so unfair...

Laura · 14 March 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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Rent increase of £32 a month from…

Rent increase of £32 a month from April, What the actual hell. We are struggling with no help from you guys and then this, Andy you greedy sod.

Daz · 3 March 2023 · Wakefield and District Housing Skipton

★★★★★ 2/5

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Wdh don't care about the community

Wdh don't care about the community I reported drugs next door but all they could do was to say well we can move you to a flat, but what they did not say was it would be in a really bad drug area like I say wdh don't give a s..t

Ian · 28 February 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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I think wdh are a terrible housing…

I think wdh are a terrible housing landlord, they don't care about there tenants at all. We have mould in our bathroom for months and nothing has been done our kitchen cupboards don't close properly and have all dropped wdh aren't interested. We have exposed radiator pipes in our living room there is no boxing in again wdh won't do anything housing manger has said 'do it yourself' shocking housing landlord they don't care.

Simon · 28 February 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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So they think sending people to ur door…

So they think sending people to ur door and speaking to them like garbage is OK.. dnt send under qualified people out who have no people skillAlso seem to be one rule for on but not the other Wdh..I have spoken to someone at your office who actually listened..and the said person won't be at my door again..its the overall attitude of this young women that really annoyed me..my own daughter look around her age..and I would never let or would she speak to me this way..so I will not allowed anyone else to..respect is earned..and although she was not a pleasant experience..when I call the staff seem to genuinely want to help..thanks for the reply

K · 24 February 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

Trustpilot

Who's who ,

Wdh has too many chiefs and not 1 of them no what the other is doing. Complaints is a joke , I'm not the aggressor yet I'm offered counselling and meditation , Then there's the new roof iv had on . I was left when the weather was _10 with thin tarpaulin (the wind blew that half off) no roof just beams a ceiling and fresh freezing air for over a week all while the world is in a living crisis who's paying this bill ?.Daughter had to sleep downstairs due to the cold and noise she is sitting her exams .I complained but iv heard nothing , the asbestos lads have put holes In the ceiling iv pic so do wdh , 3 weeks iv still not heard when this will be repaired. Basically 1 star is at a push .

Nerissa · 23 February 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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WDH Don't do nothing for you ever!

WDH Don't do nothing but take your funds and provide 0 services. WDH Breach their own contract. For over 5 years after 1 won court case and a new one starting all over again cos WDH do nothing in time. They cant even submit evidence to court on time. Aided with piles of evidence that is non arguable, WDH love letting antisocial behaviour, drug dealing and benefit fraud to carry on. They sacked rob o conner for being useless and still do nothing and still fail to take any action against supergrass. Wdh will leave your health to diminish and let you be at risk of loosing your job cos you cant functions no longer. they don't want to disturb local thug activity it seems they promote it. Then when you get off the real issues there services are a joke... they paint 1 panel on a full fence. Paint your front door when it's closed leaving a dumb boarder round your door when you open it. They never uphold their appointments just extend on from original dates, when they do finally come they have left it too late, unless taking funds from you. WDH is a total abortion if you could avoid them your life would be far better off. Expect nothing from the WDH and you may suffice in your cold home they removed your loft insulation from. Oh they will do anything to make you poor and homeless. Even gave us a warning from proving the neighbours are criminal's in breach of all terms of the tenancy agreement. If your a gangsta WDH is more than accommodating to you!

RPM · 18 February 2023 · Wakefield and District Housing Skipton

★★★★★ 1/5

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Currently having to flee very high risk…

Currently having to flee very high risk domestic violence, to have a very rude worker (Jane Sanderson) come into my home and tell me basically 2 doors in my home would stop me and my son being able to move. Putting our lives in danger.. this women is evil.

Jodie · 10 February 2023 · Wakefield and District Housing Skipton

★★★★★ 5/5

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WDH are brilliant landlords

WDH are brilliant landlords. We have never had a problem with getting repairs fixed quickly and efficiently. We had a problem with our boiler and rung WDH. The heating engineer came out in just over an hour, fixed the problem and even fitted us a carbon monoxide detector at the same time. Excellent service. Thanks very much.

Mr · 3 February 2023 · Wakefield and District Housing Skipton

★★★★★ 3/5

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The repair people have always been Polite and professional …

The repair people have always been polite ,helpful and tidy. The only complaint I have is the size of the tree in my front garden, the roots are causing damage to my front path ,it's almost knocked my fence over ( to which I have Bern informed no replacement of fence, part of it plus gate was not replaced ) not only is it damaging my own path but also the public pavement .I have informed staff that it is dangerous for my son ,if he trips and breaks his right leg it is a possibility that it will be amputated .I was told by a staff member that it cannot be removed but when we enquired about purchasing the property the same staff member said if we bought it , I could take it down .

Elaine · 1 February 2023 · Wakefield and District Housing Skipton