Trusted Agent profile
★★★★★
186 reviews across 8 offices and 2 platforms
Wakefield and District Housing has eight offices, in Barnsley (two offices), Beverley, Leconfield, Pocklington, Skipton, Bradford and Wakefield. Together they have 186 reviews on two platforms, rated 1.8 out of 5 overall.
14
Reviews on Google
All 8 offices
172
Reviews on Trustpilot
Business-wide
Wakefield and District Housing's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotContacted the anti social behaviour…
Contacted the anti social behaviour unit numerous times regarding incidents outside baghill station area constant vandalism anti social behaviour homelessness , violence yet nothing ever done what an absolute disgrace this area is
5/5
TrustpilotVery quick delivery for a small…
Very quick delivery for a small company, and professional over the phone, if you need an extra few days for a small fee, well worth ringing these guys on 01924 637330 Thank you guys do an amazing job
Hi Joanne Peniston Thank you for your review and for your positive comments. However, it looks like this feedback may have been intended for a different company, as the services and contact details mentioned aren’t associated with WDH/Vico Homes. We’d really appreciate it if you could double-check and update your review with the correct business to help avoid any confusion.
5/5
GoogleGreat quality homes. Site team are very accommodating and friendly.
Thank you for your review George, we shall be sure to pass your feedback over to the team at Penning Fold. Kind wishes, Alice from the Barratt Homes team.
1/5
GoogleI wouldn't take a gifted house on this site. I have been back and forth for 18 months to get the drainage fixed in the garden. The estate Facebook group is full of similar stories. If you want a house where your kids can play outside then look elsewhere
Good afternoon Samantha. Thank you for taking the time to leave us a review and we are sorry to hear of your experience. Please do email us at TMW-BDWReviews@accenture.com with your full address and contact details, and we shall raise this with the relevant team to contact you directly. Kind regards, Sam
1/5
TrustpilotMy energy advisor referred me to…
My energy advisor referred me to lightening reach. They referred me to this organisation.
1/5
TrustpilotRight we're do i start here first thing…
Right we're do i start here first thing im sure there should not be 10 people in a 3 bedroomed house 4 adults and 5 kids and all kids under 5 years old my daughter in law having to sleep on a sofa with a 4 year old and a baby due in 3 weeks time and still only band b and been bidding for over 4 years how the hell does this stupid system work I think my best bet is to take matters further
1/5
TrustpilotCannabis
I phoned vico homes to report my new neighbour smoking cannabis,and the smell of cannabis coming through into my flat downstairs and all I got told is I will pass it on to the housing manager and she will be in contact which I'm still waiting.I went to my friends on the 4.12.25 very upset and crying so she phoned the council and I'm still waiting for a phone call the smell is that bad downstairs in my flat and I'm sure they wouldn't like it In there houses next option is police
1/5
TrustpilotExtortionate rent rates
Extortionate rent chargers. Supposed to be affordable housing but you end up paying greatly above affordable and then when you can't keep up with the rent as the bump it up at every opportunity they feel it's OK to threaten with eviction. Paying double the rent for one extra room in comparison to the council's more acceptable rent rates is absolute greed. You should be ashamed of yourselves Vico!
1/5
TrustpilotWDH was completely ineffective in…
WDH was completely ineffective in addressing harassment from a neighbour that persisted nearly every day for almost three years, despite my repeated civil and lawful attempts to log, record, report, and contact WDH about the situation. The harassment included excessively loud bass-heavy music, extremely loud bangs, shouting, and drug-related activity, incidents that both my girlfriend and I experienced firsthand. Despite this, WDH took no meaningful action to stop it. Ultimately, we were forced to move out to escape the ongoing harassment, as WDH refused to take action against the offending tenant or provide any lawful resolution. We were left to manage the situation ourselves after WDH stated that opening additional cases would not result in any enforcement. Furthermore, WDH threatened us with eviction instead of addressing the neighbour’s behaviour. Their estate officers failed to enforce any measures against antisocial behaviour, and instead suggested that we were “going around in circles” simply for seeking relief from repeated harassment by a drug-involved, antisocial adult. WDH consistently downplayed the severity of the harassment, referencing unrelated minor incidents to minimize the impact of our experience. Despite repeated complaints, WDH repeatedly failed to issue “Letters Before Action” to the offending neighbour, as they had committed to doing over the years.
5/5
GoogleGreat house's
2/5
TrustpilotVico homes taking over wdh or just a…
Vico homes taking over wdh or just a name change.. got planning permission for decking around 2015 through WDH and all got passed with no problems, now vico homes telling us we have to remove it due to no permission and apparently a fire risk and no hand rail.... Where do these people get their information from
Thanks for your feedback Steve. We are the same organisation with the same Employees, Management and Board, but from 1 April 2025, we became known as Vico Homes. To talk us further about the issues you raised please call us on 0345 8 507 507 or contact us through our website www.vicohomes.co.uk
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
2/5
TrustpilotVico/WDH. Tenants, don't bother trying to do the right thing
Well you try to do the right thing & save this company time & money, then you get the bad mark. I just rang to rearrange my gas service, but because I'm not available until 5 days after the appointment YOU chose for me YOU decide it has to go down as me being OUT when you visited!!! Next time I know I WILL BE OUT I WON'T BOTHER TELLING YOU. YOU NEED TO SORT OUT YOUR SYSTEM
Thanks for your feedback Karen. To talk us further about the issues you raised please contact us on 0345 8 507 507
1/5
TrustpilotI agree with the below comment I have…
I agree with the below comment I have been neglected beyond belief I have been attacked in the street by other tenants and a baught property ex tenant, I have had no support at all with moving away from these people I have 2 years worth of evidence against these people and nothing has been done I'm hoping with the change to vico home name also staff has been changed the estate officer is useless and so is the police officer who deals with our area for community issues . Sort it out . I have been threatened today and criminal damage
Hi Walking Karma Thank you for your feedback We're incredibly sorry that you're unhappy with how your experience with reporting Anti Social Behaviour has gone. We take Anti-Social Behaviour very seriously and encourage you to get in touch to discuss this with us. You can call us on 0345 8 507 507 or report on our website www.vicohomes.co.uk
1/5
TrustpilotVico Homes. What a joke
Changing your company name wont do anything to your reputation. You don’t care about your tenants. We have suffered for 5 years and you have done nothing. You ask for evidence you have 5 years worth. Nothing is going to change, you are not for the people you only care about 💸💰💵💷💳🤑💰💸💵💵💷💳
1/5
Trustpilot15 Months later and you FINALLY offer to help us... TOO LITTLE - TOO LATE
Hi there. I'm surprised that you aren't all not too busy to reply to my review. Send you more information and you'll look into it for me - "FANTASTIC". It is just a shame that you could not have offered this back in 2023: When the P.I.V fitted by your "organisation" to our property first showed signs of failing and we were using 516% more electicity than usual. When our monthly electricity bills; jumped from under £100.00 per month to £300.00 per month and remained there until you finally came and shut it off. When we were taking daily readings of temperatures with a Thermal-Imaging Camera and Digital Thermometers and while you assured us that these items were giving us inaccurate readings and "everything was wonderful" with the little P.I.V unit. On two occasions - (Not one occasion) during 2024/2025; we received letters from you; as our landlord, which indicated that you could have done more to help us - but didn't. During the timeframe, when these issues were occurring; I took readings of the defective systems on morning and nightly occurrences and sent this information to your "Organisation". Our data was questioned at every single turn and no support was provided. Our findings questioned by your authorised persons, your staff almost killing themselves during attempts to look at the unit, because they were uncertain as to precisely where it was connected to.Two warm-home-discounts, suppled by the government, eaten up because we fell so far into arrears with our energy provided, while trying to get the slightest incline of hep from your "organisation". Luckily the P.I.V unit is now disconnected from our mains supply and to be completely honest, I don't care if the place falls down around us because of damp, mould and dondensation - Everyone died eventually, but when I am gone, the property will still be a damp-riddled, mould infested pile of falling down bricks and mortar, but you will go on - Not as WDH or Walt-Disney Homes, but as Vico homkes (Aren't we all just blessed"? Charging high rates of weekly rent, blaming outdated computers for taking finances that are due on the Monday of each week on the Sunday of each week. For "botching" repair jobs; to the state whereby even your own staff fail to identify points of connection. I have read the "blurb" from your Mr. Shaw, where he assures us that there will be no changes to the levels of service provided by you; post name-change and to be quite honest, this is what scares me most of all. We get no support under the W.D.H flag, so why should the all-new Vico-Homes be any different? As I stated within my most recent posting: I urge any and all tenants, either under the W.D.H or Vico-Homes Flags; to check their Positive Input Ventilation (P.I.V) units, produced by Envirovent and ensure that they are not being charged to excess, as we were because of this item. They may well be working within acceptable parameters, but they could also be costing you far-more than you assume. We were assured by representatives of W.D.H, that this item was in working-order, but working for whom? Us as the tenant, or them as the landlord? BEWARE
5/5
TrustpilotI live on tombridge Crescent and I am…
I live on tombridge Crescent and I am very pleased with the work on the gardens etc love my garden its more private thankyou
Thanks for your great feedback, Gillian Douglas. If you do ever need anything, please don't hesitate to call us on 0345 8 507 507
1/5
TrustpilotWe have a hedge that runs along the…
We have a hedge that runs along the roadside. It is only cot once a year and grows all over the place,over the footpath and looks a mess. We have to request every year for them to come and cut it. We have just asked if we can remove it and erect a fence.their reply is NO. They want you to be proud of your area but wont let you do something to improve it. Hypocritical.
Thank you for your feedback Geoffrey Bruce. We would encourage you to get in touch to discuss this with us. You can call us on 0345 8 507 507 or report on our website www.wdh.co.uk with your details, and we can speak to the relevant Estate Manager to see how we can progress this.
5/5
TrustpilotAmazing Service
Kathryn, Allison and Claire made the house purchase so easy and straight forward. They were always friendly , helpful and patient. They made the whole process a joy and thanks to them I am enjoying my new home in Yorkshire.
Thanks for your great feedback, Richard Gill and we are extremely happy to hear that you are enjoying your new home. If you do ever need anything, please don't hesitate to call us on 0345 8 507 507
5/5
GoogleRating only, no written review.
1/5
TrustpilotDon't trust wdh
Been bidding for years told I'm adequately housed I know some people got offered a property they were adequately housed also if you have come into this country they get priority different staff tell you different stories
Hi Cath Thompson We're incredibly sorry that you're unhappy with how your experience with our Homesearch scheme has gone. We'd like to hear more about your issues and see if we can offer any further support or guidance. Please call us on 0345 8 507 507.
1/5
TrustpilotLearn from my mistake, Don't buy from WDH
We bought a home from WDH on the Shared Ownership Scheme. Here's just a few reasons why you should NOT do the same: disrepair issues caused injury the first day we moved in, door came off hinges, garden full of half buried rubbish, drug paraphernalia that could have caused infection or injury. The house next door is rented out by WDH and we have now experienced years of antisocial behaviour due to their tenants - drug crime, abuse, mental and physical harm which needed medical help. It has just been constant and is still continuing. It has very nearly driven me to suicide, and the fact is I have a life-threatening disease and might not be alive much longer anyway - so why continue to live like this? Everyday lived in fear that the WDH tenants are going to hurt me again. Trying to stay strong is really hard, especially because WDH's "robust" policy to deal with antisocial behaviour is not worth the paper it is written on. One warning was given for a full year of antisocial behaviour, so bad that we had to leave our home on multiple occasions because we were not safe. If anything WDH's intervention only made things worse, that seems to be the intention. WDH refuse to evict and I am left living in close proximity to people who have threatened further harm and even told me how they will do it. Have been begging for help for so long, all WDH do is make excuses for their tenants, fail to take meaningful or proportionate action against their tenants for breaches of tenancy, WDH refused to attend incidents when requested, then claim that there is no evidence after they have refused to attend and gather any. They tell fairy stories like, "proportionate action will be taken where antisocial behaviour can be evidenced." It's a fairy story because what you discover is no matter how much evidence you provide, it is never enough. There's always another excuse for why they can't act. And in the meantime vulnerable people are being left to suffer. WDH offered to buy our house back from us as a solution, but then offered us £30,000 less than the property is worth. We had our house valued independently so can prove this. It feels like WDH's solution is to take advantage of an extremely ill woman in desperate circumstances. Learn from my mistake - don't buy from WDH. Every review I have left about our negative experience of WDH Shared Ownership has been removed, so don't expect this one to be here for very long. WDH are very good at silencing vulnerable people less powerful than they are.
5/5
TrustpilotRecent boiler service
Recent boiler service. Excellent. Respectful professional. Five star service. Also recent guttering facia repair. And guttering cleaned out. All very respectful and professional.
Thanks for your great feedback, Raymond. If you do ever need anything else, please don't hesitate to call us on 0345 8 507 507
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Barnsley (Well House Lane) has the most, with 176 reviews rated 1.9 out of 5, followed by Beverley with 170.
The eight Wakefield and District Housing offices, by town:
