Trusted Agent profile
★★★★★
186 reviews across 8 offices and 2 platforms
Wakefield and District Housing has eight offices, in Barnsley (two offices), Beverley, Leconfield, Pocklington, Skipton, Bradford and Wakefield. Together they have 186 reviews on two platforms, rated 1.8 out of 5 overall.
14
Reviews on Google
All 8 offices
172
Reviews on Trustpilot
Business-wide
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Wakefield and District Housing's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe member off staff I spoke with was…
The member off staff I spoke with was professional and polite, he made sure he had all the relevant information to forward on to report my required repair.
Thanks for your great feedback, Bernard Davison. If you do ever need anything else, please don't hesitate to call us on 0345 8 507 507
5/5
TrustpilotI reported some broken flags in my back…
I reported some broken flags in my back garden as a tripping hazard as I’ve mobility problems and I’m very happy the work was efficiently completed the same week, also a very rusty metal back door disabled hand rail I reported at the same time due to sharp metal pieces being a hazard as well and again the handrail was rubbed smooth with an angle grinder and painted so I wouldn’t cut myself on it. Can’t praise WDH enough for them considering my mobility issues and the polite workmen carrying out the work very well 10/10. Can’t remember the exact date so I’d say a couple of months ago.
Thanks for your great feedback, Sally Brooke. If you do ever need anything else, please don't hesitate to call us on 0345 8 507 507
1/5
TrustpilotWell since we filed this report in due…
Well since we filed this report in due to the fact the anti social behaviour team wasn't doing anything about this nuisance neighbour an now it's gone to the ombudsmen team. This nuisance neighbour has had wdh workers there much every week for the past four months. Funny how the tables turn on decent pillars of the community. Because wdh don't like to push the pen. Long has they get there rent. Baring in mind this neighbour owed thousands of pounds in rent areas. Due to spending money on other things. Most will know what a mean when a say other things. Not food an house hold bills like the rest of us. But still wdh will bend over backwards for this tenant. But us if your a couple of week out due to direct debts not going out till a certain date. An wdh computer system does the calculations a couple of weeks in advance. You've got a letter through the door or someone turning up. This person has caused nothing but trouble to not just us but older generation that won't speak up due to the fact wdh aren't doing anything. Even after a few have reported the situation. Well one of our neighbours who lives in a private property is thinking of going on the local news to name an shame the mangers of wdh involved. Which we don't blame them. Enough is enough.
Hi John We're incredibly sorry that you're unhappy with how your experience with reporting anti soclal behaviour has gone so far. If you can contact us via phone or email with your details, we can speak to the relevant Estate Manager to see how we can progress this.
5/5
Trustpilotallways helpful on the phone when…
allways helpful on the phone when we need a repair and very quick coming out x to repair stuff work man do fantastic job
Thanks for your great feedback, Jane England. If you do need anything else, please don't hesitate to call us on 0345 8 507 507
2/5
TrustpilotWarden provision.
My mother lives in Croftlands, an Extra Care facility but she is often left without a Warden on site even though there is an element in her rent for this. This makes her feel vulnerable. She is aged 98.
Hi MrsChristineCoustol Croftlands Extra Care Scheme is a 7 day service with the Carelink facility 24 hours a day, 7 days a week, Extra Care Scheme Managers are on site during the day and return to the scheme for sleep in cover. If you can contact us via phone or email with your details, we can speak to the Independent Living Manager to see how we can help you.
1/5
TrustpilotDon't use for waste collection or any…
Don't use for waste collection or any other service.......
Thanks for your review, Mo Amman. If you’d like to talk about your experiences and issues with WDH please call us on 0345 8 507 507.
1/5
TrustpilotOver 3 years of bulying .......
For over 3 years myself and my disabled wife we have continously been abused by our neighbours (WDH tenants). WDH done absolutely nothing to help. Quite the opposite....... Wakefield Council & WDH are the worst !!!!!
Hi Julian We're incredibly sorry that you're experiencing issues of anti Social Behaviour. Our Estates teams work closely with residents who have concerns about nuisance behaviour and take appropriate action where tenancy breaches can be evidenced. We'd like to hear more about your issues and see if we can offer any additional support or guidance. Please call us on 0345 8 507 507.
5/5
GoogleRating only, no written review.
5/5
GoogleNice homes but very noisy
2/5
GoogleBuild quality 👎. Appears to be a training ground for apprentices with little guidance from more experienced tradespeople. The pictures are of the window frame sealing. They haven't used sealant on some. As for the brickwork, admittedly, I'm not a brickie, but for the price of these houses, I would expect far better. If I could afford to buy one, would I 🤔... definitely not!
1/5
TrustpilotOngoing disgusting service from WDH
Nothing has progressed re the noise that I am concerned about. I have done everything that’s been asked of me. I ring up every day to speak to someone who’s NEVER available and they don’t even have the manners to call me back. As long as WDH are getting their rent they will go on ignoring me. Customer service at its very worse !! It’s disgusting and so stressful for me. WDH simply don’t care
Hi Margaret Bills We’re very sorry that you remain dissatisfied with your experience of reporting noise nuisance. We are aware that our Estates Team have been in contact you with and we would recommend you follow the advice that we have previously given you to help address the problems you are currently experiencing. We take reports of nuisance behaviour very seriously and encourage you to get in touch to discuss this with us. You can call us on 0345 8 507 507 or report on our website www.wdh.co.uk
2/5
TrustpilotRepairs dont get done
Repairs dont get done, appalling walls and bathroom widow leaks when raining
Hi Shane We are sorry that you're unhappy with how your experience with reporting repairs to WDH has gone so far. We would like to talk to you further about these issues so that we can help resolve the problems you are experiencing. Please contact us on 0345 8 507 507.
4/5
GoogleNice area
1/5
TrustpilotHonestly, I'm fed up with not being able…
Honestly I'm fed up of not being able to get out of my bungalow for people parking on the corner of my street. You can't see if anything is coming round the corner for cars. Which the people have drives in there property.
1/5
TrustpilotAll WDH care about is getting their rent not their tenants
All WDH car about is getting their rent They are not bothered that tenants are smoking cannabis every day , even though they have been informed about it constantly Drug dealers turning up outside most days selling their stuff Please don’t reply to this asking me to get in touch with you as i have several times and you do nothing about it
Hi Nessa Jayne We're incredibly sorry that you're unhappy with how your experience with Anti Social Behaviour has gone so far. Whist we respect your request, if you can contact us via phone or email with your details, we can speak to the relevant Estate Manager to see how we can progress this.
3/5
TrustpilotI’m currently living in a wdh council…
I’m currently living in a wdh council property and it’s overcrowded. Very small home what’s the best option to get a bigger property ring directly or just keep bidding on the wdh site ?
Hi Sean Thank you for getting in touch. To see if we can offer any further support or guidance please call Homesearch on 0344 9020202
1/5
TrustpilotRun away
I am sure some of the lovely folk on here would like to have an update since my last review. I finally have managed to speak to one of the big bosses via LinkedIn. It started off great he was on my side he was upset just like I am with the lack of communication the lack of care the fact that was suffering with nightmare neighbours et cetera he said he would investigate but he just comes back to me and says that I need to contact the person I’m already dealing with, okay but the reason I contacted you was because the person I was dealing with in the first place wasn’t doing anything to help so I went higher up to management., yet you’re sending me back down to just a regular member of staff. So basically long story short it doesn’t matter if you work with the regular members of staff customer service on the phone which by the way a lot of them on the phone are quite rude and abrupt or whether you deal with management or whether you deal with one of the big bosses (like I finally got in touch with) they all are exactly the same they all sing off the same hymn sheet and don’t give a 💩, about anything other than getting money from you I’ve said it before &I say it again. I will sing it until my last breath stay away. Look elsewhere. I do not recommend. Do not take any shared ownership property not just with this company but any company you don’t have the rights you think you do. You don’t have the power or the freedom you think you do and if you ever want to do anything to your property, you need to ask permission, and on top of needing permission, you have to pay £35 every time and put in a silly little request form but the renters get away with anything and everything and that’s just highly unfair. Don’t even get me started on trying to sell the property that’s gonna be a nightmare too apparently they don’t tell you this but when you read it in the binder you’re given we as the “tenants”/“owners” are responsible for paying the solicitors fee for ourselves and for WDH cheeky much ?! Not only that but they try to get half of the cost of the valuation when you sell. which I know I’ve probably said before in previous reviews but I’m gonna keep saying it and I’m gonna keep going on about it cause I need the people considering getting one of these properties to know the truth 
1/5
TrustpilotRun away
I am sure some of the lovely folk on here would like to have an update since my last review. I finally have managed to speak to one of the big bosses via LinkedIn. It started off great he was on my side he was upset just like I am with the lack of communication the lack of care the fact that was suffering with nightmare neighbours et cetera he said he would investigate but he just comes back to me and says that I need to contact the person I’m already dealing with, okay but the reason I contacted you was because the person I was dealing with in the first place wasn’t doing anything to help so I went higher up to management., yet you’re sending me back down to just a regular member of staff. So basically long story short it doesn’t matter if you work with the regular members of staff customer service on the phone which by the way a lot of them on the phone are quite rude and abrupt or whether you deal with management or whether you deal with one of the big bosses (like I finally got in touch with) they all are exactly the same they all sing off the same hymn sheet and don’t give a 💩, about anything other than getting money from you I’ve said it before &I say it again. I will sing it until my last breath stay away. Look elsewhere. I do not recommend. Do not take any shared ownership property not just with this company but any company you don’t have the rights you think you do. You don’t have the power or the freedom you think you do and if you ever want to do anything to your property, you need to ask permission, and on top of needing permission, you have to pay £35 every time and put in a silly little request form but the renters get away with anything and everything and that’s just highly unfair. Don’t even get me started on trying to sell the property that’s gonna be a nightmare too apparently they don’t tell you this but when you read it in the binder you’re given we as the “tenants”/“owners” are responsible for paying the solicitors fee for ourselves and for WDH cheeky much ?! Not only that but they try to get half of the cost of the valuation when you sell. which I know I’ve probably said before in previous reviews but I’m gonna keep saying it and I’m gonna keep going on about it cause I need the people considering getting one of these properties to know the truth 
1/5
TrustpilotWdh stop sending me a text message…
Wdh stop sending me a text message every Monday saying I owe you money for my former tenancy. your never going to get it leave me alone stop persicuting me I have mental health.
Hi Helen Spillman We're incredibly sorry that you're unhappy with our contact with you over your former tenancy. Please can you contact us on 0345 8 507 507 so that we can look at how we can help you with this issue.
1/5
TrustpilotIgnoring tenants instead of helping
I've just got round to reading trustpilot reviews of wdh, I didn't think things were this bad but I have to agree, this company is very good at ignoring tenants who have damp/mould issues , I have contacted them too many times to mention on the one call number to be told someone will call, inevitably they don't ,this has been going on for 6 months. Nobody should have to live in a property in such disrepair.
Hi We're incredibly sorry that you're unhappy with how your experience with reporting damp and mould has has gone. We'd like to hear more about your issues and see if we can offer any further support or guidance. Please call us on 0345 8 507 507
1/5
TrustpilotNo help what so ever feel let down by…
No help what so ever feel let down by WDH. I've been a WDH tenants for over 30 years. But that counts for nothing with these guys. All they care about is getting their pensions. Don't care about anybody's feelings they've got no compassion. You'll know the one when they come to your home. They say we know we're sorry will sort it. Then don't do nothing false sympathy because there in front of you. Please guys complain to your local mp. Hopefully your local mp will bring it up in parliament for you. We're on with it now.
Hi Leann Shires We're incredibly sorry that you're unhappy with how your experience with WDH has gone so far. We'd like to hear more about your issues and see how we can help you. Please call us on 0345 8 507 507 or email us you contact details.
2/5
TrustpilotUPDATE, unbelievable idea of maintenance.
Update:- absolutely unbelievable, been to the landlocked behind my property, and cut a 6ft track around the edge of it. Saying its to encourage butterflies & bees, couldn't see any of either, more likely will attract rats & other vermin. You need plants with pollen to attract those not dockweeds and grass, why not do the job properly and lay meadowgrass. One time expense but would last years, look better & attract the butterflies and bee's. I am a long standing WDH tenant of many years, in general I have found them to be reasonable regarding repairs & grounds maintenance.But over the last 4/5 years grounds maintenance has become absolutely appalling. Hedges around blocks of flats so overgrown they obstruct public footpaths, landlocked areas are now over 4 foot high with weeds & grass. Tenants hedges obstructing footpaths, they may be maintained but they are so wide they come right over the paths in some places. Do you no longer do estate walks to highlight these issues? Maybe you should concentrate on maintaining the properties & land you already have instead of acquiring/building properties miles away.
Hi KCWe're incredibly sorry that you're unhappy with the condition of hedges and landlocked areas within your community. We conduct regular site audits with our Grounds Maintenance contractor to monitor the standard of our Grounds Maintenance service. We also value the importance of our key residents in helping us effectively monitor environmental quality and our Estates teams also take appropriate action where tenancy breaches can be evidenced. We would welcome the opportunity for you to further support us with this and if you would like to discuss further, please contact us via phone on 0345 8 507 507 or email with your details and we can speak to the relevant Estate Manager.
5/5
GoogleRating only, no written review.
2/5
TrustpilotI think if WFH stop putting druggies in…
I think if WFH stop putting druggies in properties where decent people live especially elderly people they might earn more respect from decent tenants they should be more like the forces and vet there tenants and make them responsible for there properties
Thank you for your feedback. We take anti-social behaviour very seriously and encourage you to get in touch to discuss this with us. You can call us on 0345 8 507 507 or report on our website www.wdh.co.uk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Barnsley (Well House Lane) has the most, with 176 reviews rated 1.9 out of 5, followed by Beverley with 169.
The eight Wakefield and District Housing offices, by town:
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