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★★★★★ 5/5
GoogleMr Hayden Ellis, Manager of Truepenny's Charlton, may be the rare exception to the rule: a real estate agent who is truly honest. My partner and I have bought and sold, rented and let numerous properties over the years, and he is the only agent that we have ever dealt with that we have no hesitation in recommending unreservedly. If we could keep him to ourselves, we would! Thank you, Hayden, for all you have done for us. We look forward to doing more business with you in the future.
Nelson · 11 October 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
Agent replied · 16 April 2026
Thank you so much for your kind words and for taking the time to leave such a glowing review! We’re absolutely delighted to hear about your positive experience with Hayden and the team at Truepenny’s Charlton. Hayden prides himself on providing honest, dedicated service, and it’s wonderful to see that reflected in your experience.
Your recommendation means a great deal to us, and we truly appreciate your trust and support. We look forward to working with you again in the future and are always here to help with any of your property needs.
★★★★★ 5/5
GoogleI engaged their services in Sep 2024.
Highlights of their services:
1. Fast Response via Phone or email (1-2 working days)
2. Viewing of rooms (Appointment within 1-3 working days)
3. Rental protection
4. Clear rental agreements and provide ease of signing online.
Overall, Excellent service.
Kwek · 11 October 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 2/5
GoogleThey always seemed to be on the landlords side, with every issue we had. And we felt like nothing they did was in our best interests, it all just felt like we were cash cows for the landlords and Truepenny's and that's how we felt throughout the tenancy.
Also, we were convinced to sign a two-year tenancy with no break clause and £50 over the list price. This should never be allowed, but felt like we had no other choice. And at the end, after battling to be put on a monthly contract so that we could move into our own place, our rent was shot up by an extra £150. And we know that the new tenants were charged even more than this after we left. For an extremely damp flat with a black mouldy wall next to the bed, that's pretty bad.
On top of this, we had inspections all the time. Not only is that very invasive, but it never really made our flat feel like a home.
Otherwise, it was fine. Some people there were very nice and friendly.
Robert · 11 October 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
GoogleUnreliable agency!
I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated.
Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings.
This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.
Azar · 18 September 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
GoogleRating only, no written review.
Farzin · 18 September 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
TrustpilotTerrible Agency
I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
I gave proper notice under my tenancy’s break clause, found a replacement tenant who passed references, paid fees, and even signed the contract. But Truepenny’s lost the signed paperwork, apologised for it, and then later denied ever receiving it. Because of their incompetence, the replacement tenant withdrew, leaving me unfairly exposed to rent liability for a property I had lawfully vacated.
Despite repeated communication, evidence, and even their own admissions of error, they have refused to take responsibility. Instead, they shifted all the burden onto me, forcing me into legal proceedings.
This agency cannot be trusted with important tenancy matters. If you value professionalism, accountability, and proper handling of your documents, avoid Truepenny’s at all costs. Their negligence has not only cost me thousands of pounds but also months of unnecessary stress.
AM · 17 September 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
TrustpilotTerrible Agency
I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
Azar · 17 September 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
TrustpilotAlex from Truepennys Dulwich is every…
Alex from Truepennys Dulwich is every cliche of an estate agent, condescending, dismissive, rude, with a superiority about himself, words cannot describe how awful this man is & this is from a phone conversation. If this is how he is on the phone, from an initial phone call, be grateful he didn’t do business with you.
MM · 9 September 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleMariem took over the management of my flat after my property manager left the company. Mariem quickly resolved some of the issues that had been ongoing when she took over. Some significant repair work was needed - Mariem was proactive in dealing with the freeholder, responsive to my calls and always pleasant to deal with. Definitely one of the best property managers I've dealt with!
Beth · 26 August 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
GoogleHad the most horrendous treatment from Senior Consultant David Caruth. All interactions were blunt and borderline rude, and initially of no consequence to me as it’s the property I was interested in. I came in from Amsterdam especially to view this property, he first asked me “can’t you come earlier” - I offered him several dates and times, and he confirmed 3pm on Monday, today. I arrive at the property, try David on the phone twice - it was off. I phoned the office, his colleague complained that his calendar is not viewable and confirmed he was out. He phoned me back a few minutes later - no apology, no acknowledgement of the error, but full of disrespect and attitude. claiming he never confirmed the appointment and doesn’t have access to the unit. He kept repeating it as if I was hard of hearing or something, argumentatively, claiming it was my fault somehow. If you’re trying to sell your house, you’ll never be able to with David and if you’re trying view a house, don’t bother - you’ll receive abusive treatment from David who will waste your valuable time without consequence! Please avoid Truepennys for your own piece of mind!
Nyasha · 17 August 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleLetting out my flat was made very straightforward for me by Truepenny’s, with their helpful advice and professionalism
Mike · 6 August 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
GoogleFocus of the organization is heavily on their bottom line and profit. Staff are not responsive and very unprofessional. The tenants are not their priority as long as you can cover your rent at the end of the month. Do very good research before signing a contract with True Penny or you will regret it. I know I did.
Manuel · 25 July 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
GoogleReview for Flat 55, Cavatina Point:
The landlord of this property is the biggest scammer. He sent us fake invoices from a company called “Your London Maintenance.” The company doesn’t even exist. It’s funny how he thinks that the invoices are believable. There’s no way a company can decorate the whole place, remove dumps and furniture, supply a new chair, bed, and all of that at once. If you search for the company, it doesn’t even exist. I’ve attached the invoices so that everyone can see what he did. Moreover, he told the company to write on the invoice that the window cracks are due to the tenant’s fault. I anonymously called the number on the invoice, and they told me that the crack is due to the window being poor quality and has nothing to do with me, as it is an internal crack. Do you truly think we’re four years old?
I was asked to remove my previous review in exchange for support, but I faced even more issues. This has been the most unprofessional company and landlord I've encountered. The landlord and Mariem was a nightmare. I understand that the cost of living crisis is hitting the landlord hard but trying to withhold more than my entire deposit (£3,393) and falsely accused me of damages is not right. Thankfully, the DPS helped me recover my money. It's disheartening to see a landlord in his 50s abuse his position toward someone less than half his age. I’m grateful that my new landlord and my new estate agent is absolutely amazing and is the exact opposite of Truepenny’s.
(Edited to add the evidence of invoices and phone call)
Vichea · 25 July 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
TrustpilotPlease take your business elsewhere
Was keen to engage them to help to sell my property in SE London. They spent 15 minutes on the phone telling me how superior their service levels are, then failed to send me the one line email they'd promised to send immediately after the call. I waited a day or two, nothing ... sent them an email, ignored ... called and left messages ... nothing. Their customer service is in fact far inferior to the competition, not superior.
Robert · 24 July 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
Googleavoid at all costs
Si-Jun · 10 July 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 1/5
TrustpilotUnreasonable deductions and unprofessional behavior
The landlord initially agreed to let us rent the property for £2,300/month, but at the last moment, after we had already prepared to sign, he refused to proceed unless we agreed to pay £2,500/month, leaving us no choice as we were students about to be without a home. We paid a £2,884 deposit to the agency and hired professional cleaners (£200) when moving out. The landlord then brought someone along and claimed it wasn’t clean enough, charging us another £160, even though the issues he pointed out had already existed when we moved in. He assured us at that time that no more deductions would be made and the deposit would be fully returned. Afterward, he blocked me and ignored all contact. Months later, when I pursued the matter legally, he suddenly claimed additional damages for a mirror that was already broken before we moved in, and the agency failed to provide proper check-in photos to protect us.
Zh · 9 July 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleExcellent service. We moved in 8 days after making an offer on our rental property. Super speedy service with attentive and helpful agents. Would recommend and use again.
Ben · 29 June 2025 · Truepenny's Property Consultants Greenwich (38 King)
★★★★★ 5/5
GoogleWe used Truepenny's Charlton to list our property for sale and chose them after meeting with their branch manager Hayden Ellis.
The team were professional and courteous and provided a good and timely service. They gave us an honest appraisal of our property and a valuation we felt we could trust.
We were pleased to use a local estate agent and felt their knowledge of the local area was a real benefit when receiving enquiries. We would certainly use them again in future!
William · 16 June 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 1/5
TrustpilotValencia is one of the worst…
Valencia is one of the worst consultants I have run into. She is currently the property manager in our flat; she is unresponsive to our emails about repairs, blames us for bringing these issues to light, and will take no accountability for her own actions (or inactions). Our dishwasher and washing machine were not working which we noticed immediately upon entering the flat. We logged these issues on the platform Truepenny’s requested. These issues were then ignored along with our repeated emails. We had no choice but to contact their contractor directly. We were then reprimanded for doing so. Valencia was on holiday so didn’t respond for weeks and then was unapologetic about the fact that nobody helped us in the mean time and proceeded to be super rude and condescending on the phone (shocker!!!). Would not recommend.
Dona · 28 May 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleWith so much bad publicity around estate agents these days, I have to say that all the people we came across from this branch were so professional and very helpful. We only rented one of the properties they manage for less than a year, but every time we needed to sort out or asked about something, they were promptly to deal with us in positive manner. Especially a big shout to Georgia for all help.
Kaz · 19 May 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
TrustpilotAnastasiia has been very helpful
Anastasiia has been very helpful and made my flat hunting experience easier for me. I can always rely on her for help. I’d glad to have a great experience in securing a place to live
Y · 8 May 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
TrustpilotGreat experience so far
We’re currently working with Anastasiia to find a rental property, and it’s been a great experience so far. She’s been really helpful and responsive throughout the process. Thank you!
Galyna · 7 May 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleHaving gone through several experiences with Estate Agents, Truepenny’s was certainly the best by far thanks to Hayden and Wallace. We previously rented with Truepenny’s and there were no issues.
Olly · 28 April 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
★★★★★ 5/5
GoogleFriendly and efficient team, and proactive. Thanks!
Michael · 26 April 2025 · Truepenny's Property Consultants Greenwich (1A The Village)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
