1/5
TrustpilotWouldn't recommend
I'm very disappointed with this agency and the communication after I moved out. I've been waiting over two weeks for my deposit, and now I'm told I have to wait another seven days by the DPS.
Trusted Agent profile
Truepennys Property Consultants estate agents in London and Greenwich
★★★★★
653 reviews across 3 offices and 3 platforms
Truepennys Property Consultants has three offices, in London (two offices) and Greenwich. Together they have 653 reviews on three platforms, rated 4.4 out of 5 overall.
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Our offices
Truepennys Property Consultants's three offices, most reviewed first. Each has its own page.
- Truepennys Property Consultants London (16 Lordship Lane)16 Lordship Lane, SE22 8HN329 reviews · 269 on Google (4.7)13 in the last 90 days
- Truepennys Property Consultants Greenwich38 King William Walk, SE10 9HU241 reviews · 186 on Google (4.1)21 in the last 90 days
- Truepennys Property Consultants London (1A The Village)1A The Village, Charlton, SE7 8UG195 reviews · 138 on Google (4.7)15 in the last 90 days
Latest reviews from every Truepennys Property Consultants office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleThe most unestate-agency estate agents I have had the pleasure of dealing with. They have been upfront, friendly and professional throughout and gave true and frank advice. Madison was exceptionally helpful and efficient working with Mariem and John behind the scenes to keep everything ticking over so quickly for me. Really big thank you from my family and I.
5/5
GoogleRating only, no written review.
5/5
GoogleKyley showed us around East Dulwich looking at houses for sale and was super professional and reasonable. She listened to our feedback and only showed us houses she knew we would like. She will find you some great houses if your looking to buy in East Dulwich area!!
5/5
GoogleExcellent, personable service. Sold our house for the asking price in a week. Didn’t overprice it and helped to move things on with buyers and solicitors. Connor,, Alex, Kyley, Wallace and team were very easy to work with. Would strongly recommend.
4/5
TrustpilotGreat!
Spoke with Sarah on the phone and she was lovely, giving great advice for first time renters.
1/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
This is not a genuine review. We have reported to Google.
1/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
We have no idea who you are. It appears your account has been created simply for this one star rating. It is a fake review and we are reporting it to Google
1/5
GoogleThe worst experience ever.
Agent replied · 27 August 2024
Sorry to read that we were your worst experience. We do not have a record of you on our system and no one has corresponded with you. This is a fake review and we are reporting it to Google.
1/5
GoogleBad experience, avoid at all cost
Agent replied · 27 August 2024
We have no knowledge of who you are. Please contact us regarding your bad experience. Otherwise, we will consider this a fake review and report to Google
5/5
GoogleI did my first viewing of the flat I’ve moved in with Shahana! Felt in good hands with her, she was very transparent and lovely, and super helpful throughout the entire process. Thumbs up for Truepenny’s!
5/5
GoogleUsed Truepenny's to sell our flat and we were happy with the service received from John, Madison and the team at Truepenny's. Good local knowledge and helped lead us through the process and were always happy to take our calls and questions.
5/5
GoogleI’ve been staying at one of their properties for a year now, and it’s been a great experience. They’re super quick to solve maintenance issues, and their maintenance team is lovely. They’ve always been kind and patient with us. A special shout-out to Valencia and Mariem for being so dependable, quick and making our stay really enjoyable.
5/5
GoogleSelling a house in Greenwich in Spring 2024 is challenging to say the least. However John and Madison provided what turned out to be accurate initial advice and after a short time on the market (and after several viewings) a very good offer from a buyer with a 4 week deadline. They both assisted us through the stressful (due to the tight timescales) selling process and we are delighted that we managed to sell and move to our new home. I can thoroughly recommend John and Madison who will get to know your property and provide a first class service from start to finish. Thanks guys!!
4/5
GoogleOverall good agency, Chris in particular was Incredibly helpful and responsive. Thanks.
5/5
GoogleI had the pleasure of leasing with Alex and Wallace at Truepenny's, when buying my first home. They were excellent agents, warm, and professional. Alex offered insight when viewing the property and had great knowledge of the local area and its community. Wallace helped tremendously also, in speeding up the final stages of purchase and being the link between solicitors. Truely recommend them whether one is selling or buying like I was.
5/5
TrustpilotKyley knows the area!!
Kyley showed us around East Dulwich looking at houses for sale and was super professional and reasonable. She listened to our feedback and only showed us houses she knew we would like. Go check her out. She will find you some good houses if your looking to buy in East Dulwich area!!
5/5
GoogleValencia' Josephs service at Truepenny's Greenwich exceeded all expectations. What truly distinguishes Valencia is her unwavering focus on client satisfaction. Her straightforward approach, combined with patience, makes her a trustworthy partner in real estate transactions.
5/5
GoogleWould recommend Truepenny's as we experienced an excellent overall service, especially from Alex who was always friendly, helpful and professional, going above and beyond to sell our flat after some tricky issues arising, so we appreciate all his efforts. Thanks... Kevin & Mary
Agent replied · 26 August 2024
Thanks Kevin and Mary for your lovely review and kind words. So glad to read that you had such a great experience working with the team, particularly Alex. Hope you're settling in nicely into your new home! With best wishes from us all!
1/5
GoogleWe’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard. Firstly, the installation of the hobs was delayed for three months after we moved in, and requests for repairs, including blocked garden door locks, room closets, toilet bowls, and kitchen sinks, were not addressed. Secondly, his harassment caused us significant mental distress and constant pressure, despite my emphasizing that I suffer from mental health issues. Thirdly, we were forced to pay the second half of our rent over a month in advance, only to be evicted the next day after making the payment, which amounted to 15,000 pounds. Lastly, the agency deducted rent without discussing it with us and delayed the refund of the excess for a month after we vacated the property. They also attempted to deduct almost our entire deposit.
Agent replied · 26 August 2024
Dear 28, We regret to read your review. I have looked into this matter and feel that your review is an unfair representation of events. It is a shame that we cannot upload the inspection report for the public to draw their own conclusions, however it is necessary for me to provide the reader a more balanced account. Regarding the installation of the hob, this was completed much sooner than three months. The repairs were finished within two months of the first report - we needed landlord approval and the model of hob was not in stock at the time of ordering. We did not harass you. There were a growing number of concerns that we tried to contact you about. A mid-term property inspection showed evidence of pets and illegal substances also complaints from neighbours had been received. Despite your denial of having pets, cat food was found in the sink and you have left two reviews for veterinary services. There is also photographic evidence of illegal substances in the living room. These actions not only breach the terms of your tenancy agreement but also the law, thus necessitating a discussion with you. All reported issues were communicated to your landlord, some of which where found to be a result of misuse. Your tenancy agreement, mutually agreed prior to the start of your tenancy, was set for rent to be paid in six monthly installments. Due to the ongoing issues and concerns, the landlord eventually decided to retake possession of the property. Regarding your deposit, all deductions are in line with your tenancy agreement, supported by evidence from a third-party check-out report. Damages that the landlord is claiming for include carpet burns in the living room, additional cleaning requirements, gardening work and missing keys that necessitated a lock change. We tried to resolve this matter directly with you, however since an agreement could not be reached, it has been referred to the Deposit Protection Service’s dispute resolution service.
5/5
GoogleWould thoroughly recommend Truepenny's in Dulwich for property lettings/management. Connor, Sarah-Jane & the team have all been fantastic support with a great service offered from start to finish with each of our lettings.
5/5
GoogleI have never had an experience to deal with properties in this country but once I met the teams of Truepennys, they made me feel at ease. As a result now I am settling in my country in Japan nicely. I was fortunate to meet nice and efficient people, Conner and Alex particularly. Thank you for your hard work.
5/5
GoogleMy experience with Valencia and Mariem at Truepennys was vastly superior to my previous dealings with all agents in the area. They both helped massively with helping me rent a rally nice place before getting onto the property ladder, and I would recommend their way of doing business to anyone!
Agent replied · 16 June 2024
So glad to read your kind words of your great experience with Mariem and Valencia. It is very much appreciated. Wishing you all the best in your new home!
5/5
GoogleIt’s been my first time ever using an estate agent to look for a flat and Truepennys have been fantastic! A special mention to Madison T who has been amazing throughout this whole process. She’s responded to my emails quickly, taken the time to give me a call to explain anything, and has totally gone above and beyond to ensure that things moved swiftly and I found the place I loved. I’m really looking forward to working with Madison and the rest of the Truepennys team throughout the rest of this process, and I can confirm that this local estate agent works tirelessly to get the job done quickly and efficiently. Thank you Madison, you deserve all the praise in the world!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Truepennys Property Consultants
Which Truepennys Property Consultants office has the most reviews?
London (16 Lordship Lane) has the most, with 329 reviews rated 4.5 out of 5, followed by Greenwich with 241.
Where are the Truepennys Property Consultants offices?
The three Truepennys Property Consultants offices, by town:
- Greenwich: 38 King William Walk, Greenwich, SE10 9HU
- London (16 Lordship Lane): 16 Lordship Lane, London, SE22 8HN
- London (1A The Village): 1A The Village, Charlton, London, SE7 8UG
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