Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleWe have just ended a tenancy with Town and City after almost three years with them and we could not recommend them more!
They are professional, attentive, friendly, but most importantly theyβre quick with everything. Whether itβs a repair or a general question - weβve never had to wait more than a day to hear back.
They were very helpful with the move out and made sure we had all the information we needed to make it a smooth process.
All the best to Jorge and his team.
Brad Β· 12 June 2022 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Brad
Thank you very much for your review.
We wish you all the best for the future.
Regards
Town & city
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1/5
GoogleBe careful if you're looking to buy with them, think twice.
Totally disappointed and frustrated π€ β¦
GHEORGHI Β· 12 June 2022 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
I'm sorry you feel this way. Can I ask you to contact Nigel Wharrad at the office as we do not have you on our system. We would be keen to know what has gone wrong so we can fix it. Thanks
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1/5
GoogleVery bad experience...
As a first time buyers, we agreed to buy a house for 280k and was going through the process, we paid the solicitors fees, when one day after 2 months from agreement to see the house back to the market for 300-320k with no notice or even phone call to let us know or ask us if we still want to buy that house.
After contacting them, the answer was: - the landlord decided to not sell it, and then changed the mind.
Dirty estate agents games....
Buying a house is not Buying a can of coke... or maybe for them is ok
We waste our precious time,money and missed out other good offers .
Totally disappointed π
Please avoid or try to go with some professional agents.
Eugen Β· 12 June 2022 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
We are very sorry you were unable to purchase the property you were originally going for. We always try our best to achieve the best price for our sellers and give the best advice within market conditions. Wish you all the best with your property search and if we can help we will.
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5/5
GoogleCouldn't have been happier with Town and City Homes. Having marketed our property unsuccessfully with another agent we contacted Town and City Homes who had been successfu in selling another property on our development.
I can honestly say that we felt Deep had our best interests at heart at all times and gave us fantastic advice throughout, including waiting for a sunny day to take photographs of our property to show off how light it was. Although frustrating at the time because we wanted our property on the market ASAP, he was right and the photos and video of our home were stunning and well worth waiting a few days.
We had been with the other agent for approx 6 weeks with only 1 viewing. I think we had about 4 in the first week with Town and City and lots more enquiries but there was no need to show anyone else round as all viewers made offers and we sold for over the asking price.
However it's usually after accepting an offer where things get difficult with slow solicitors and estate agents etc, but we can honestly say that everytime we had an issue or query and contacted Deep, he was straight on the phone to whoever involved and resolved issues there and then, and certainly resolved unnecessary delays in the process.
Would definitely recommend Town and City Homes and wouldn't think twice about using them in the future.
Samantha Β· 12 June 2022 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you so much for your review and we are so glad you had a great experience. Good luck and best wishes from all at Town and City Homes
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5/5
GoogleWe had a previously gone with a better known estate agent thinking it would be a better service and in 7 months only had 4 viewings and no offers. When we marketed with Town and City Homes we had 3 viewings booked within 1 day and an offer recieved on the same day.
Deep was completely honest and transparent with us from the start as to what was achievable in the current market. The photos and video taken were outstanding and I have no doubt it was due to the quality of the marketing that we sold so quickly.
Luke and Nigel were equally professional and helpful throughout the whole process.
We couldn't be happier and wouldn't hesitate to recommend their services, we would 100% use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Sally Β· 12 June 2022 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you so much for your kind words Sally. π We are so glad to have worked with you and wish you all the best. β¦
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5/5
FacebookEveryone at town and city are lovely. Ready to help, listen and take away some of the stress off moving. I highly recommend them and wouldnβt sell through anyone else. Part of the family now whether they like it or not
Nicola Β· 1 October 2021 Β· Town and City Homes Dartford
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4/5
GoogleAfter 9 months of the process we finally moved into our new home recently. The main delays we experienced were down to our buyer (through no fault of Town and City) and I can only praise them for dealing with things quickly and managing our expectations. Would certainly look to use Town and City again in the future for selling our property, Nigel and Luke were both professional and offered a good level of service throughout the process.PositiveProfessionalism
Russ Β· 26 August 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you for your kind words. We are so glad you are happy with our service and wish you all the best in your new home.
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5/5
GoogleWe are so lucky to rent from this agency, this is our first home in the UK and we are happy with them, they have a good service, and not take long time to answer
Fatima Β· 12 June 2021 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Fatima
Thank you for your review.
Town and city residential letting ltd
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5/5
GoogleWe were very happy with the service from Town and City during our time at our rental property in Brighton. The level of professionalism and efficiency from Jorge and Sophie is remarkable. Any queries or issues that arose with the property were addressed immediately and the check in/out was dealt with seamlessly including the return of our deposit.
Of all the letting companies I have experience with Town and City are by far the best and they set a gold standard for their service. Thank you for your help throughout our tenancy, it has been a pleasure working with you.PositiveResponsiveness, Quality, Professionalism
Sarah Β· 12 June 2021 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Sarah
Thank you very much for your review!
All the best for the future.
Jorge
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5/5
GoogleRating only, no written review.
Daniela Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thanks very much.
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5/5
GoogleDeep, Nigel and the rest of the team were professional, knowledgable and always on hand to help us when we needed advice or guidance. Thanks for working hard to get us over the line guys!!!PositiveProfessionalism, Value
Sandeep Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you for your kind words. We are so pleased you enjoyed our services and wish you all the happiness in your new home.
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5/5
GoogleCannot thank these guys enough for all their dedication and hard work in selling our house and getting us the house of our dreams.
Deep worked tirelessly from the minute we called him to book his services.
Within the same visit the house was listed online including a virtual tour and the very next day Viewings galore with the property sold within 3 days.
He guided us and helped us through some pretty tough times and went above and beyond to keep us fully abreast of every turn.
Iβm not one for writing reviews but felt compelled to.
Word of mouth is always my best go to for a truthful honest opinion and I have nothing negative to say about this firm.
Unlike the huge high street firms you are not just a number, their ultimate goal is to see their clients in their dream house thatβs what makes these guys tick.
He worked weekends to get our sale through quickly and nothing was ever too much for him.
From the bottom of my heart thank you Deep
Helen Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you so much for your comments. We are really pleased you are happy with our services and Deep especially will appreciate the fact his hard work has been worth it. Wish you all the happiness in your new home.
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5/5
GoogleI bought a house from T&C last week and Nigel, Luke and Deep were great. It wasn't a straight forward sale (through no fault of T&C)- but Nigel, Luke and Deep were always at the other end of the phone to deal with my never ending questions and concerns- no matter what time or day- and they went above and beyond to help me- with all 3 of them working together to sort various different things out for me. They were very understanding and made the process that little bit less stressful for me. They did care about me as a customer and were great to work with. I would definitely recommend T&C and will work with them again in the future. Thank you for everything guys!PositiveResponsiveness, Quality, Professionalism
Kira Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thanks Kira, we are really happy that you had a good experience. We love helping people and we wish you all the happiness in your new home. Especially now you have plenty of parking. Best wishes from all of us.
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5/5
GoogleHands down the best estate agent that we have ever dealt with!!
We first encountered Town and City Homes when we bought our house through them and were so impressed with their service. Deep was honest and upfront with us from the get go and we never feel like we were being played in negotiations like we have previously experienced with other agents... it was a breath of fresh air!
All was going well until we hit some problems with our buyer and Deep even went out of his way to help us try and get to the bottom of it when our previous estate agent were completely useless!
After unfortunately not being able to salvage things, we decided it was a no brainer and put our house back on the market with Town and City Homes. Deep took control of everything and sold our house again in less than a week and for a better price too, which was a bonus! The whole process since then has been quick and seamless and we only wished we'd come across them in the first place!
Their dedication to their clients is next to none and they work tirelessly to make it all happen.
Our faith in estate agents has been restored after a very long and bumpy road and we cannot thank Deep, Nigel and the team enough!
You won't regret a single thing in putting your trust in these guys!PositiveResponsiveness, Quality, Professionalism, Value
Louise Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you so much for taking the time to write this. It means a lot to all of us here that we have made a positive impact. Wish you all the happiness in your new home.
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5/5
GoogleI cannot express how good Deep was, along with Nigel and Luke, in the process of selling my home. A very professional service, with an amazing video presentation, and achieving our target price within 6 days of marketing. I would thoroughly recommend Town and City for any level of house sale. They work with an integrity that I have rarely seen in estate agents and I was able to trust them implicitly. Well done guys.
Stuart Β· 12 June 2021 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you so much Stuart for this wonderful review. We are really pleased you enjoyed the experience with us. Integrity is one of our core values and I am glad that came through. We wish you all the happiness in your new home. Good luck.
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5/5
TrustpilotCannot thank these guys enough for allβ¦
Cannot thank these guys enough for all their dedication and hard work in selling our house and getting us the house of our dreams.
Deep worked tirelessly from the minute we called him to book his services.
Within the same visit the house was listed online including a virtual tour and the very next day Viewings galore with the property sold within 3 days.
He guided us and helped us through some pretty tough times and went above and beyond to keep us fully abreast of every turn.
Iβm not one for writing reviews but felt compelled to.
Word of mouth is always my best go to for a truthful honest opinion and I have nothing negative to say about this firm.
Unlike the huge high street firms you are not just a number, their ultimate goal is to see their clients in their dream house thatβs what makes these guys tick.
He worked weekends to get our sale through quickly and nothing was ever too much for him.
From the bottom of my heart thank you Deep
Helen Β· 21 October 2020 Β· Town and City Homes Dartford
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5/5
GooglePurchased my beautiful home through Town & City and cannot thank Nigel enough! He was always available and went above and beyond to help. Fantastic service, down to earth, extremely helpful. Thanks to all the guys at Town & City, but a particularly big thanks to Nigel for all your help :)PositiveResponsiveness, Quality, Professionalism, Value
Katie Β· 26 August 2020 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you very much for your kind comments Katie. We are so pleased that you are happy with your new home and our service. If you ever need any further help or advice, you know where we are. Thanks again.
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5/5
GoogleRating only, no written review.
Hassan Β· 12 June 2020 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear hassan
Thank you very much for your kind review.
Town and city residential letting Ltd
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5/5
GoogleVery professional and efficient service, i'd recommend to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Connor Β· 12 June 2020 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Connor
Thank you very much for your kind review. All the best for the future.
Town and city residential letting Ltd
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5/5
GoogleGreat service no hassle, found a great tennent for my flat and chose the person carefully, I've not had any issues at all, everything is always taken care of straight away, i would highly recommend these guys if your letting your property or if your looking to rent.Very proffessional on all counts.
Terri
Terri Β· 12 June 2020 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Terri
Thank you very much for your kind review.
Town and city residential letting Ltd
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1/5
GoogleI arranged a viewing with this agency. when I arrived the agent was late. I called the company several times and nobody picked up. eventually the agent arrived and I addressed to him that the service I was given was poor. The agent behaved inappropriately and impulsively and made unnecessary remarks. as a result he refused to proceed with the viewing. The worst part about it is that the agent was actually the boss of Town & City Residential Lettings Ltd, Jorge Vieira. Not very good business skills.
Cuvley Β· 12 June 2020 Β· Town and City Residential Lettings
Agent replied Β· 11 June 2024
Dear Cuvley
Your viewing with us was at 2pm today. I was on hold on the telephone to a energy provider which unfortunately caused my being late, I called your mobile at 1.50pm. There was no answer so I left a voicemail advising I was leaving the office but I might be 5 minutes late. I arrived at the property you were viewing at 2.04pm and before I had a chance to apologise, I was approached by yourself in a very rude and intimidating manner along with offensive language about the 'poor service you had received'. I tried to explain that I had called and left you a voicemail to which you advised me that you do not listen to your messages... I even gave my mobile number on the voicemail as I would not be in the office due to my being on the way to the viewing. I advised that if you had a problem to call my mobile as there would be no one in the office.
You are correct I refused to show you the property due to your unacceptable attitude. We try to have a very good and personal relationship with all our Landlords & Tenants which I am proud to say we have , but with yourself and your general attitude I felt that this was not going to be possible.
No one should or deserves to be spoken to as I was by yourself in any circumstance.
Thank you again for taking your time to write this review and I wish all the best for the future.
Regards
Jorge Vieira
DIRECTOR
Update on this.... I have just discussed this with my colleague Sophie who you spoke to at our office when you called to ask where I was, she also advised you I was going to be late so I don't understand your comment saying you did not speak to anyone at our office when you called....
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3/5
GoogleRating only, no written review.
The Β· 12 June 2020 Β· Town and City Homes Dartford
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5/5
GoogleVery pleased with town and city the service was very good and quick I have got the
Right place and am very happy
Iynan Β· 12 June 2020 Β· Town and City Homes Dartford
Agent replied Β· 11 June 2024
Thank you very much for your feedback. We are pleased you are happy with the service you have recieved and look forward to helping you again in the future.
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5/5
GoogleUsed this agent a number of times and can't recommend them enough. They go out of their way to make life easy for the whole process from valuation to sale
Jag Β· 12 June 2020 Β· Town and City Homes Dartford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.