Town and City Residential Lettings Hove reviews

★★★★★ 5/5

Google

Rented from Town & City for 4 years, Jorge & Sophie were always responsive, respectful and transparent - qualities which are rare in letting agencies. If you've experienced being messed around with underhanded tactics as a renter, then Town & City are a breath of fresh air. I've now moved out of the Brighton area, but if I were to return and needed somewhere to rent, Jorge would be the first person I call.

Adam · 19 March 2026

★★★★★ 5/5

Google

Jorge and Sophie were the management agents for a house I rented for almost 5 years. You will be in the best hands if you decide to use their services. Organised , attentive, kind, on the ball. Really excellent service. I felt really well looked after. Thank you both for a great tenant V management agent experience

Marijne · 16 December 2025

★★★★★ 5/5

Google

Jorge and Sophie have been an absolute dream of Letting Agents. After all the bad stories I heard, finding Town and City Residential Letting has been a godsend. They took time to understand my situation and did the utmost to help me to get …

Kat · 16 April 2025

★★★★★ 5/5

Google

Town & City are the best estate agents I’ve ever had the pleasure of renting with. When we moved in the flat was spotless and everything was cleaned to a really high standard. Throughout and after the tenancy, Jorge and Sophie were understanding, responsive and considerate for various circumstances. Thank you for a lovely year!! ⭐️⭐️⭐️⭐️⭐️

Zosia · 21 September 2024

★★★★★ 5/5

Google

I didn't think I'd ever be writing a positive review for a letting agency however I really do want more people to have the opportunity to deal with decent, proactive and kind people when having to rent. I have had absolutely awful experiences with previous companies before and so Town & City has been a breath of fresh air, the small team have always been quick and attentive, both individuals I've dealt with have been really nice and helpful and have gone out of their way to make sure things were working as needed. They treat you like humans and act like humans too which is unfortunately often not the case, especially with larger companies. Jorge even offered and came over to explain how to use our boiler as we hadn't lived in a property with a gas boiler before when we first moved in. They've always been very quick to reply and have always quickly repaired things with a nice team of very friendly plumbers, electricians etc. As an LGBT couple we have often felt worried about strangers coming into the house but everyone T&C uses have been friendly and respectful, as were Jorge and Sophie. When we moved in a friend said we were lucky to have this agency, and we were,and waited until our tenancy/checkout/deposit was all sorted before leaving a review, and now I can say yes, they really are good and fair to their tenants. We were extremely lucky to have Town & City, if I were to rent again in Brighton I would specifically use their website rather than the usual apps as I think it would be worth going with them over any other local company. Thanks team !

Myre · 13 July 2025

★★★★★ 5/5

Google

Best lettings agents ever. Seriously. In a world full of dismissive and self-serving lettings companies, Town & City have never let us down. They are thoughtful, genuinely kind people who are a delight to work with. Whenever we've had the rare issue, we've never had to wait for a response, and they've always handled any of our concerns with speed and care. Jorge and Sophie are class - you can tell they really care about people, and we TRUST them completely (which is hard to find in today's market, especially after the horror stories both we and our friends have faced at the hands of previous lettings agencies.) My partner and I have repeatedly said that if/when we move from our current place, we will be looking to stay with Town & City if we have any say in the matter! Town & City/Jorge & Sophie, you guys rock!

Abigail · 26 June 2025

★★★★★ 5/5

Google

I loved my experience with Jorge and the team. Was in a property managed by them for three years and every time there was an issue, they were on hand to make things as easy as possible. Highly recommend these guys.

Colin · 19 January 2025

★★★★★ 1/5

Google

Just went for a viewing today. To be courteous I waited until 5 past prearranged time to call and ask where the agent was. Took 2 attempts to get through and spoke to a very rude woman who informed me the property had been let last week and they had "literally" called me and if I didn't answer they've left me a voicemail. I have had no missed calls, voicemails or texts. They have the correct number as they text me my confirmation. The woman was not even remotely apologetic or sympathetic to the fact they had completely wasted my time. I am livid.

Billie · 12 June 2022

★★★★★ 5/5

Google

We have just ended a tenancy with Town and City after almost three years with them and we could not recommend them more! They are professional, attentive, friendly, but most importantly they’re quick with everything. Whether it’s a repair or a general question - we’ve never had to wait more than a day to hear back. They were very helpful with the move out and made sure we had all the information we needed to make it a smooth process. All the best to Jorge and his team.

Brad · 12 June 2022

★★★★★ 1/5

Google

Interesting set up and very poor way of conducting business. Enquired on a property and was provided the bare minimum in available times/dates to view despite the property being vacant. Booked a viewing only to be told last minute that it had been let. They followed up with a second property which I then subsequently went to view. Asked for a midday viewing which they refused due to tenants being unable to accommodate. I made things work for them and was then rushed round the property - in and out in under 2 minutes and the current tenants explained as we were leaving anytime suited them to view. Interesting. Registered my interest expecting to be required to complete an official form like every single letting agent elsewhere requires. Instead they asked for details via text which they would later submit to the landlord. To no surprise the landlord 10 minutes later accepted another offer which baffles me given the details I provided. Feels like a jekyll Lettings agent, perhaps early days? Acquiring information to build a database while they have few properties/tenants. This would be further suggested given just the 2 available properties on the website. Would advise swerving for those looking to move.

Nathan · 31 March 2025

★★★★★ 5/5

Google

We were very happy with the service from Town and City during our time at our rental property in Brighton. The level of professionalism and efficiency from Jorge and Sophie is remarkable. Any queries or issues that arose with the property were addressed immediately and the check in/out was dealt with seamlessly including the return of our deposit. Of all the letting companies I have experience with Town and City are by far the best and they set a gold standard for their service. Thank you for your help throughout our tenancy, it has been a pleasure working with you.PositiveResponsiveness, Quality, Professionalism

Sarah · 12 June 2021

★★★★★ 5/5

Google

Amazing service, got my property rented quickly with no hassle or fuss. VERY reliable and trustworthy-Also very friendly and approachable. I will be recommending to all my friends within the property sector. Prices were also very reasonable compared to local estate agents. This is after using many agents within the local area to manage my property- I am happy to say Town & City Residential stand head and shoulders above the rest. Honestly the best level of service I have experienced- felt like nothing was to much for them and they were happy to go the extra mile for me, regardless of what time even after office hours.

Keiron · 13 June 2016

★★★★★ 5/5

Google

This is a review directly for Jorge. Jorge has been exceptionally helpful in the year and a half we’ve lived here. He has replied within 24 hours, sorted any mould issues immediately, looped us in with people where necessary. …

Alice · 16 April 2024

★★★★★ 5/5

Google

Wonderful letting agancy! Very responsive and great communication. I am a tenant with them, and Sophie is an amazing agent, she helped me so much in securing my flat and answering all my questions. I haven’t worked directly with Jorge but …

Jordan · 16 April 2023

★★★★★ 1/5

Google

Terrible Agency, AVOID AT ALL COSTS!! Has a very unprofessional company here. Clearly doesn't know the industry and has threatened me multiple times within the first month of living in the property I rented from him. He has also been racist and even harassed my family members multiple times. Avoid them at all costs. Also has lied when giving a reference to my next agency as well as threatening legal action against me for being in a property which I had long vacated. The agent is a car washer and knows very little about the law and about how to look after a property. As you say you don't recollect, here is a picture of your face as a reminder, if you would like I can add more from the video but you can hear its you. Goodluck, but you will not be able to explain away a video you explicitly say "leave the country then".NegativeProfessionalism

Andre · 14 December 2023

★★★★★ 5/5

Google

I had a very positive experience renting with Town & City. They were always prompt responding to maintenance issues, they were open to negotiation with regards to contract length when my flat was being sold, and at the end of my tenancy they returned the deposit within one day. Cannot recommend enough!

Daniel · 1 March 2025

★★★★★ 5/5

Google

Jorge has managed my rental flat in Brighton for five or so years now and I've just realised I've never left a review. The service is excellent - everything runs very smoothly and I know the flat is in safe hands. New lettings and repairs …

Steve · 16 April 2025

★★★★★ 5/5

Google

Very professional and responsive agency. Sophie went above and beyond in finding me the most amazing apartment and dealt with everything so quickly and efficiently . I would recommend using this agency!

Maria · 16 April 2023

★★★★★ 5/5

Google

Working with the Jorge at towns and city who managed my flat let was an absolute pleasure. The professionalism and expertise made the entire process a breeze. From start to finish, Jorge handled everything with efficiency and made sure that …

Rosie · 16 April 2025

★★★★★ 5/5

Google

Jorge was professional and a pleasure to deal with. Happy to recommend.

Jac · 23 June 2024

★★★★★ 1/5

Google

I arranged a viewing with this agency. when I arrived the agent was late. I called the company several times and nobody picked up. eventually the agent arrived and I addressed to him that the service I was given was poor. The agent behaved inappropriately and impulsively and made unnecessary remarks. as a result he refused to proceed with the viewing. The worst part about it is that the agent was actually the boss of Town & City Residential Lettings Ltd, Jorge Vieira. Not very good business skills.

Cuvley · 12 June 2020

★★★★★ 5/5

Google

Best experience with Sophie, very good explanation for everything, I have just seen a property in preston park Friday and today is Monday we signed the lease. Quick service recommended.

Mahir · 22 August 2024

★★★★★ 5/5

Google

Estate agents that actually care for you. When a silent leak was discovered in my new girlfriend's new apartment and the whole place had to be renovated, but the work couldn't begin until she had moved out. Jorge saved us, and the landlady …

Rick · 16 April 2023

★★★★★ 5/5

Google

Great service no hassle, found a great tennent for my flat and chose the person carefully, I've not had any issues at all, everything is always taken care of straight away, i would highly recommend these guys if your letting your property or if your looking to rent.Very proffessional on all counts. Terri

Terri · 12 June 2020