Together Homes estate agents in Retford, Easingwold, Middlesbrough and 1 more

★★★★★ 1/5

Trustpilot

Deceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID

Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.

Jes · 15 October 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

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We were under offer and looking for a…

We were under offer and looking for a brand new house. Joseph the area sales manager was excellent. Nothing was too much trouble for him. I love the fact that if you need to move quickly you can buy a smaller property and use their exchange program when a larger house becomes available .

Catheryn · 10 October 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

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Chudleigh purchase

We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round

Chris · 9 October 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

New house, I wish.......

Not even in our house yet nearly 3 months after exchange. Different story from every sales person, misleading build updates and still no completion date. Paid the reserve, assured we would be in by end of August, but a few supply issues which we totally understood. Then told we would be in by end September before stamp duty holiday ended, site visit at beginning of September, house nowhere near completed despite the build updates telling us that it was further ahead than it was, garage that was supposedly built at end of August not out of the ground, beginning of October, still no idea of a possible completion window. No response from local Head Office to emails, unacceptable customer service, would never do it again and really wish we hadn't.

Nikki · 3 October 2021 · Together Homes Retford (Trinity Fields)

★★★★★ 5/5

Trustpilot

Love my new home and thank you to the site team!

Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.

Liam · 1 October 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

STILL WAITING

My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦‍♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....

Customer2018 · 9 September 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

YOU HAVE TO COMPLAIN EVERYDAY TO GET RESPONSE

We are really disappointed with the management of the issues of our new build house. When we moved in, we had a faulty fridge, a leaking shower and (what we think are) plumbing faults which have been ignored (and other "smaller" issues which we have basically had to ignore as the bigger issues haven't been dealt with!!!). We simply do not have time to chase up everything everyday 2-3 times a day, these should be managed by the company itself. We knew companies were adjusting to the lockdown period when we moved in, but now we have been told our warranty ran out is very disappointing and we are considering lawyers! Buying a brand new house should surely be easier than this.Our issues included: faulty fridge, leakage- shower and radiator, blocked toilet and flushing reduces water in other toilets in the house, heating- too cold in some and too hot in other rooms, carpet not fitted properly to carpet bars at doors, fire alarm keeps going off very loud, shower had part missing, flooring damaged... After 1,5 years only the leakage has been fixed and we are waiting for heating to be changed! Not forgetting that we will now need to buy our own fridge as the warranty ran out and hoping the plumbing is checked soon!NB- When they do fix, they did a very good and professional job but we had to wait 1,5 years for this!

Z · 28 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

Trustpilot

No complaints - and some really helpful staff

We have owned a Linden home for nearly five years in Devon. I have to say they have always been very fair and good. The reported snags were dealt with and our customer service contact, Barry, was truly excellent. We later had some paperwork issues in conveyancing and I cannot praise the Exeter office staff enough, especially a brilliant lady called Karen. They understood our difficulties and helped us sort them out really quickly. So I have no complaints- and the people we dealt with were always really helpful.

Mark · 27 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

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Bought a new build in Washington 5…

Bought a new build in Washington 5 weeks ago put us under great pressure to get the completion completed threatened us with taking the deposit contribution when it was out of control. Completed the exchange on the 15th of July had problems from day one with carpets, snagging issues that have still yet to be completed, the quality of the finish is very poor. Once they get the money off you they are not bothered and don’t care afterwards. I would avoid buying from this company if you can.

Ross · 26 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

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Stay Away at all costs

Houses are very small and the show houses have small furniture to make the rooms look bigger. The build on these houses is dreadful and cheap, I have no idea why people would buy one. Much better options available in terms of quality builders.

Russell · 20 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Lied to by Sales at Scholars Chase Bristol

Lied to by Sales at Scholars Chase.I have been told by S***** at Scholars Chase that I was lied to by her colleagues about the personnel door to the garage. I was refused the opportunity to add this to my reservation on Touchpoint. It now turns out that ALL my neighbours with garages in my street have them. Literally every single plot has got one. One neighbour had the option unlocked, they reserved before us, one plot refused to exchange until they had the option included and others just had the option. Just me then without the option. One plot had their door retro fitted because TW forgot to install it earlier, one house had their door put where they wanted it, one house didnt get a choice about where their door was. Scholars Chase is very disappointing. The doors are apparently ordered from the suppliers IG doors in Wales and then retro fitted, the garages are not built with the gap for the doors, they are apparently insterted after the garage is built by removing bricks to make the hole. I understand that there is a lead time for materials but as I waited FIVE YEARS for this plot I am very disappointed. We have a garage in a block, we are literally the only people not to have this option.UpdatedDear EmmaThank you for your response. Stacey was on maternity leave, therefore she was employed by you at the time. Stacey stated to me that I had been lied to. Stacey stated that the service I had from Shannon was not good enough. Shannon moved to the site at keynsham under the Bristol head office. Best wishes

Rose · 18 August 2021 · Together Homes Retford (Trinity Fields)

★★★★★ 1/5

Trustpilot

Bought a house off them just under 2…

Bought a house off them just under 2 years ago just before Christmas and they rushed it through so the bosses got extra an bonus.Been emailing them for well over a year now about our garden been uneven, sloped and rocks sticking up through the turf. Have been told people are coming to look at it and they haven't, we have been told they are going to sort it and then they haven't.Now they are saying that we signed off on the plan for the garden which we have never seen.Needless to say we will never buy a property from them again.

Ben · 17 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Poor service.

I want to book an appointment for a property in Manchester, I leave my email and they told me will have reply. So far one week but no update.I call again today and the lady told me can call back later or people will contact me. When I ask her name which I could find her to follow up later. She then dropped the call.

TimTam · 16 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 3/5

Trustpilot

Things are improving.

Things are improving.When this company’s top people become aware of their problems, they do to do something to improve. I’m happy to see things are improving.My experiences with different departments of this company are different. In general, the site workers and site managers are good. The Customer Care Dept. is sometimes careless. They can help for small easy things but refuse to help for something trouble. The front-line Sales people are lazy. They just try to avoid doing things to help the customers. They have no sense to improve their company reputation. I don’t say they cheat but sometimes they tell small lies to avoid doing things even that’s their responsibility to their company and to the customers.

WHT · 15 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

2 weeks later I've still not heard back about my offer

linden homes. bovis homes. vistry. they're all the same owners and merged into one big mess.bovis homes, vistry. they're all the same. I gave an offer for an apartment at brunel street works in canning town and it took a week of chasing to hear back with a counteroffer. Within 30 minutes I replied - this was 1 week ago. How pathetically lazy do staff need to be? and how useless are the people employed here that this is how they act when they are trying to sell a property...NOT a property they've sold and now don't care about. This is them not caring about selling the property in the first place. Talk about a red flag. If this is the pathetic level of service when selling imagine what it would be like in the aftersales.I've had to chase these clowns and no one came back to me. No one chased. No one bothered. Then 1 girl responded saying she'll chase up an answer on Monday - it's now Monday evening. I don't know who the bigger fools are - the staff or the people running it but it's clear the employees just scroll on Instagram and pass time until they can go to the pub. hands down the biggest disgrace I've come across in property and customer service

Ali · 9 August 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Linden make poor business choices in using First Port!

We moved into our house in Oct 2018. We were full of praise for them getting us in so quickly with very little hassle. However, things since then have gone downhill. For one the property management company that has been used, First Port are beyond awful. Have charged us extortionate rates for very little maintenance. Two weeks after moving in the pavement slabs outside the house were broken and have never been replaced. The groundwork only seems to be a half-hearted tick box exercise and play parks never created. When called they never ring back! The house itself is what you expect from a new build with cracks emerging everywhere and doors and windows that are becoming increasingly difficult to open and close. When called to discuss this, was told this is due to the weather. Last time i checked we live in England and temperatures especially in Cornwall move very little. Poor!Linden, you should be ashamed.

Sophie · 30 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

Trustpilot

Bought a house on kirkleatham Green

Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.

Hannah · 20 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 5/5

Trustpilot

Kirkletham Green

Absolutely delighted with our new build home on the Kirkleatham Green Estate.Ben was more than helpful from the start to completion. We had a couple of the normal stresses but Ben seen us through it. We have been in the new home just over a week and already it feels like home, and we made the right choice.Like to give a mention Karl and Michael the site managers ,who have been fantastic with a couple of snagg issues that got dealt with promptly. very pleasant and approachable guys .Heres to watching the site grow and prosper.Darren &Lynsey

Darren · 16 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Hanstead Park

Hanstead Park - Bricket Wood now owned by Bovis Vistry. Still ongoing problems and issues with quite a few houses on the development. Trying to get snagging sorted is a nightmare email customer services to wait weeks to get anything sorted - or is that proving how many properties have snagging issues that they can't cope with the problems. Seriously need to sort out existing problems before selling anymore houses on this development. if buying here make sure you get a professional snagger or a good tradesman that knows what to look for. Take this as a warning !!!

Hannah · 11 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

worst houses you can meet in your life

worst houses you can meet in your lifeunfinishedcracked wallsproblems with their helpnoisy estatethey don't do it on timeI do not recommendif you want to buy a houseThink 10 times !!!!!

Mich · 9 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

The worst company and people I have ever dealt with

If there was a button for no stars I would press it. These people are horrible don't deal with them. They don't care about people they just care about taking your money.

Julie · 4 July 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

Very little care for customers and their experience

Some very poor finishing on our London flat exacerbated by sub-standard work to address way too many snagging issues. Months waiting for problems in communal areas to be resolved (still waiting). A meeting to discuss outstanding problems diarised at the convenience of and by their SMT not attended. No explanation or apology and four follow up messages (email and phone) about the missed meeting completely ignored. A company which seems to care very little about its customers and their experience.

Kieron · 30 June 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 1/5

Trustpilot

If I could give a minus I would

If I could give a minus I would! I’m a resident of Methuen Drive we’ve had nothing trouble with Linden and Quinn developments and yesterday to put the icing on the cake a neighbour was punched to the ground in an unprovoked attack by two builders for unloading his shopping outside his home

Alison · 27 June 2021 · Together Homes Retford (Tiln Lane)

★★★★★ 2/5

Trustpilot

Look out for details and their Partnership with FIRST PORT

Homes are nice looking but look out for the details that are rushed and scratched windows which you may only see when the windows have been cleaned (they take no responsibility) Many of their workers do surface jobs ( I found rubbish behind floor boards ie. empty cans/silicone tubes). One of the building managers however, was great and tried to help as much as possible to individual flats as he acknowledged some issues, but seems the HQ is far off and disconnected to their buyers.Another reason to consider buying from Linden, is their partnership with FIRST PORT management firm. I suggest you read the comments about First Port and note what you sign on when purchasing as they will send you invoices for little things without explaining what it is and suddenly paying almost double of what you signed up for. It is a nightmare to deal with and not worth the hassle of expensive service charges where you are better doing everything yourself with your neighbors.

Cathrine · 27 June 2021 · Together Homes Retford (Tiln Lane)