Tiger Sales and Lettings in Blackpool

Hi Kimberly, Thank you for taking the time to leave feedback with regards to your experience in using Tiger Sales & Lettings. We appreciate any constructive feedback that we receive and would love the opportunity to find out how we could have improved your experience. Please feel free to email info@tigerestates.co.uk with a little more information as to why you found the experience with us not very helpful so we can ensure we improve client satisfaction moving forward. Kind Regards, Craig Webster Managing Director Tiger Sales & Lettings

Hi Sharron, Thank you for your review. We are currently following Government advice in relation to viewings of properties so to restrict the number of physical viewings to serious applicants. Our company policy therefore, is to ensure that viewings are going ahead with serious buyers who have funds in place to purchase the property of interest or if looking to rent, is someone who the landlord would consider for tenancy. Proof of funds can be, a mortgage in principle, available funds for a cash purchase or confirmation that you have sold your property or have a sale agreed. Our policy has been well received by most of our clients resulting in better quality viewings and a higher number of sales and lettings being agreed from viewings in a proceedable position rather than wasting time for clients physically viewing properties that are unlikely to lead to a sale or tenancy. Thanks, Craig Webster Managing Director Tiger Sales & Lettings

Mrs Spall, Thank you for taking the time to leave a review on our Google review page. It is unfortunate that you feel that you had many issues with us and although, I can acknowledge that you transferred management of your property to another agent. This regrettably took a little longer than you had expected, so after serving the required notice and still not being able to transfer the management we provided you with one month free management charge to help facilitate the transfer. With regards to the service we provided you, we collected rent on your behalf and paid this on to your designated account, we liaised with your tenant, we advised of any maintenance issues with the property, we kept you informed of your legal responsibilities of being a Landlord, we arranged for your gas safety inspections to be completed and we arranged property visits in your property - which unfortunately, due to Covid your tenants would not allow access. If necessary, we would have also served notice to terminate the tenancy on your behalf and managed the move out process for you as well as advising the local council and services of a change in occupancy. Kind Regards, Craig Webster Managing Director Tiger Sales & Lettings

Hi Farayal, Thank you for taking the time to leave feedback with regards to the service you received when trying to arrange a viewing of a property with us that unfortunately, for you had received an acceptable offer by the time your viewing was to take place. I can see that you had arranged to only view one property with us but regrettably between booking your viewing, confirming the viewing 18 hours before the viewing and the viewing taking place, as is common with the current property market, the property was subject to an acceptable offer. Although, the owner of the property was aware of other viewings after the accepted offer was made, the owner of the property advised that they were so happy with the offer that they no longer wished to conduct any further viewings of the property and would like to proceed with the sale that was available to them. I can see from our phone records that we left you a voicemail on your phone to advise of this information as unfortunately, we were unable to speak to you directly on the phone. Regrettably, the property receiving an acceptable offer, the owner not wanting any further viewings and only being able to leave you a voicemail are factors that are out of our control. However, if you see any other properties that we have available for sale we would be more than happy to accommodate viewings for you. Kind Regards, Craig Webster Managing Director Tiger Sales & Lettings