Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire

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Thomas Morris estate agents in Huntingdon, Royston, St Ives and 3 more

4.7

★★★★★ Excellent

3,950 reviews across 6 offices and 5 platforms

www.thomasmorris.co.uk

Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,950 reviews on five platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

3,805

Reviews on Google

All 6 offices

Facebook logo

4.6 / 5

98

Reviews on Facebook

Business-wide

Yell logo

4.7 / 5

34

Reviews on Yell

All 6 offices

Trustpilot logo

12

Reviews on Trustpilot

Business-wide

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Reputation Matters · videoWatch: Steve Thompson on winning with Google reviewsSteve Thompson, Thomas Morris · 16:42

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 We sold our house through Thomas Morris, Royston, a few years ago. They provided an absolutely excellent service throughout - proactively looking for buyers for ...Catherine, 24 November 2015Read the review from sellers

Our offices

Thomas Morris's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Thomas Morris is among the Trusted Agent Awards Night 2026 winners.

Source: Trusted Agent Awards Night 2026 winners, as published.

EA Masters

Thomas Morris is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2026, 2022, 2020, 2019, 2018.

EA Masters by year, 2022 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

RAN Awards

Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.

RAN Awards winners in four years, the group and its branches: 2023, 2021, 2019, 2017.

RAN Awards by year, 2023 to 2017

Source: RAN Awards winners lists, as published, linked by year.

More industry awards: ESTAS, The Negotiator Awards and The British Property Awards
ESTAS

ESTAS

Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.

ESTAS winners in two years, the group and its branches: 2019, 2018.

ESTAS awards by year, 2019 to 2018

  • 2019 1 award ESTAS 2019 winners

    • WinnerESTAS 2019: Best Local Group by Region, East OF England

  • 2018 1 award ESTAS 2018 winners

    • WinnerESTAS 2018: Best Local Group by Region, Central England

Source: ESTAS winners lists, as published, linked by year.

The Negotiator Awards

Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.

Negotiator Awards winners in eight years, the group and its branches: 2023, 2022, 2021, 2019, 2018, 2017, 2016, 2015.

Negotiator Awards by year, 2023 to 2015

Source: The Negotiator Awards winners lists, as published, linked by year.

The British Property Awards

Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.

British Property Awards winners in one year, the group and its branches: 2022.

British Property Awards by year, 2022

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 3,750 reviews on Google only. Show every review

5/5

Google

The staff at the Biggleswade branch have supported and guided us through what has been a very long and difficult process. When vendors have let us down their guidance, knowledge and professionalism has kept us going. All of the staff have been really helpful but special thanks to Karla and Ryan, your hard work is appreciate

Nikky · 22 June 2019 · Thomas Morris Biggleswade

Agent replied

HI There Nikky, Thank you for taking the trouble to leave a review here. It really is appreciated by the whole Thomas Morris team at Biggleswade. We're delighted that we've been able to help.

5/5

Google

I’m a First time buyer... great support and regular contact from Karla from the start, couldn’t have asked for much more! Karla was always ready to answer all questions and check through all my paperwork! Thanks!

Melissa · 22 June 2019 · Thomas Morris Biggleswade

Agent replied

Hi Melissa, I'm so pleased that as a first time buyer you believe that you received the right support and assistance from Karla and the Biggleswade team. Thanks for you review!

5/5

Google

Jenny was probably one of the best estate agents I worked with in my search for a new home. She's so genuine and honest. She didn't bombard me with phone calls and communicated in a way that fitted around me.

Marie · 22 June 2019 · Thomas Morris Biggleswade

Agent replied

Hi Marie, Thank you for such a positive review of your experience with Jenny and the team at Biggleswade! The team will appreciate your comments.

5/5

Google

We had a great experience with Alastair Smith at TM. Very easy going, quick to respond to us, and nothing seemed too much trouble. He came highly praised by a friend and we now know why. Luckily we ignored his pricing suggestion as we pushed for what we wanted and got it in double quick time, but other than that - fabulous.

Scott · 22 June 2019 · Thomas Morris Huntingdon

Agent replied · 29 July 2023

Hi Scott, Thanks for that. I know that Alastair and the team will really appreciate your comments and 5 star rating!

5/5

Google

Rating only, no written review.

Elena · 22 June 2019 · Thomas Morris Huntingdon

Agent replied

Hi Elena - thanks for your FIVE star review... much appreciated!

5/5

Google

Thomas Morris went above and beyond helping me sell my home. i am a widow in my 80s and they made it easy for me to understand what was going on.

David · 22 June 2019 · Thomas Morris Huntingdon

Agent replied

Thank you David - your rating and comments will be much appreciated by the team!

5/5

Google

Thomas Morris supported the purchase of our house, keeping the process on track by keeping us informed at every stage. They were efficient and professional, particularly getting back to us with responses to our queries. We were very grateful to Alistair for all he did.

Janet · 22 June 2019 · Thomas Morris Huntingdon

Agent replied

HI There Janet - what a lovely review! I will make sure that Alistair and the team see your response.

5/5

Google

I have always found, both Josh and Mark to be positive, proactive and approachable. Securing viewings from suitable applicants. I would highly recommend them in the Huntingdon area to any prospective clients.

Amie · 22 June 2019 · Thomas Morris Huntingdon

Agent replied

Hi Amie - Thank you for taking the trouble to post this review, it is appreciated. I know that Josh, Mark and the rest of the team in Huntington will be delighted with your comments. Your recommendation is also appreciated!

5/5

Google

We purchased through Thomas Morris earlier this year with the fantastic help of Julie. She kept us fully informed of the entire process and up to date with our solicitors questions and responses. She took away all stresses with her friendly cheery manor. Thank you for all your hardwork Julie.

Sandie · 22 June 2019 · Thomas Morris Royston

Agent replied

HI Sandie, Thank you for leaving this review! Julie and the team at Royston will be delighted to hear that you are so happy with the service you have received. Good luck in your new home.

1/5

Google

As a company that is supposed to have customer service at its forefront, I have been left very disappointed with the service. When trying to achieve Product Reviews Stars on Google Shopping Campaigns, I have been sent on a wild goose chase. …

Luke · 19 June 2019 · Thomas Morris Royston

Agent replied · 19 June 2026

Hi Luke, thanks for your review. We're disappointed to hear that you've experienced some difficulties during your time with Feefo. I understand that you are currently liaising with one of our senior technical staff, so hopefully this will … More

1/5

Google

Made lots of promises had to do everything myself, persuaded me into 6 months contract.. Sarah Armstrong is very aggressive and keep saying that they can't guarantee …

Alyona · 19 June 2019 · Thomas Morris Royston

Agent replied · 19 June 2026

Hi Alyona, Thank you for your feedback. We're sorry to hear you are unhappy with our service, and are reviewing what happened. … More

1/5

Google

I noticed that there was a huge disparity between Feefo reviews (positive) and other review sites - yell / google / trustpilot - for a company I had a problem with. …

Graham · 19 June 2019 · Thomas Morris Royston

Agent replied · 19 June 2026

Hi Graham, I'm really sorry to hear you've had a bad experience. I understand you've been in touch with our support team. I'm sorry there's not more we could have done to solve your issue. … More

1/5

Google

I can see based on their Trust pilot score of 1.5 and poor google reviews why people do not trust or use Feefo. I signed up as a business and false promises made by their sales team and subsequently poor customer service means I will be going back to more reputable based platforms for my companies review requirements. Poor company, poor ethos and screen real reviewers from leaving feedback.

OriGym · 19 June 2019 · Thomas Morris Royston

Agent replied · 19 June 2026

Thank you for your feedback, I am sorry that you feel our service has been lacking since you signed up with us. I would encourage you to get in touch so that we can complete the set-up of your account and fully understand and resolve the issues that you have raised. I would be keen to know more about your comments regarding screening reviews, as we only remove reviews when they meet very specific criteria, which can be found in our Q&A here: https://www.feefo.com/business/gb_en/b2c-customers. We look forward to hearing from you. Kind regards, Pete Oestreich | Head of Customer Operations

5/5

Google

I recently purchased 3 sign faces. The work was quality and timely. I look forward to more business with them.

Daryl · 10 June 2019 · Thomas Morris St Ives

5/5

Google

Rating only, no written review.

Joeyumstead · 10 June 2019 · Thomas Morris St Ives

5/5

Google

Really nice and friendly staff... i’m buying a house and Gareth and Hugh made the experience much easier and happier !! Helping us all the way... we couldn’t choose better company , thank you

Renata · 9 June 2019 · Thomas Morris Royston

Agent replied · 9 June 2026

Thanks for the lovely review Renata! So pleased you have had such a great experience with us

5/5

Google

My wife and I recently sold our property through Hugh and the team in Marriott's Faringdon. We couldn’t reccommend them highly enough. Hugh and the team were so helpful, courteous and professional. We really felt …

K · 9 June 2019 · Thomas Morris Royston

Agent replied · 9 June 2026

Thank you for the 5 star review Matt! We strive to give that personal and outstanding customer service so we are pleased you feel you have received this with our Faringdon Office.

5/5

Google

Rating only, no written review.

Home · 25 May 2019 · Thomas Morris Huntingdon

Agent replied · 25 May 2026

Thank you for your review Kevin, it was a pleasure working with you.

5/5

Google

Very professional, helpful and friendly. They know the area well can help you get the best deals out there. Would recommend! :)

NW · 22 May 2019 · Thomas Morris St Neots

Agent replied

Thank you!

5/5

Google

Great communication from all the team in the St Neots office. They are all lovely and enthusiastic. Feedback from viewings was prompt and helpful. I have been very happy with the service. I will definitely recommend to friends and family.

Gaye · 22 May 2019 · Thomas Morris St Neots

Agent replied

Hi there Gaye, Thank you for your 5 star rating, your positive comments about the #StNeots office and your very kind offer to recommend our services.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Thomas Morris

Which Thomas Morris office has the most reviews?

Huntingdon has the most, with 1,164 reviews rated 4.6 out of 5, followed by Royston with 959.

Where are the Thomas Morris offices?

The six Thomas Morris offices, by town:

  • Biggleswade: 1 Market Square, Biggleswade, Bedfordshire, SG18 8AP
  • Huntingdon: 59 High St, Huntingdon, Cambridgeshire, PE29 3DN
  • Ramsey: 9 Great Whyte, Ramsey, Cambridgeshire, PE26 1HE
  • Royston: 6 Melbourn St, Royston, Hertfordshire, SG8 7BZ
  • St Ives: 24-26 Crown St, St Ives, Cambridgeshire, PE27 5AB
  • St Neots: 4-6 Market Square, St Neots, Cambridgeshire, PE19 2AW
Has Thomas Morris won any awards?

Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.

Reviews may appear on more than one platform.

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