1/5
Very poor
Agent replied · 24 May 2026
Hi Perry, thank you for your review and nice chatting with you earlier today. Any queries please feel free to call head office at at point we're always happy to help. Thank you, Naomi

Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,932 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Showing 3,751 reviews on Google only. Show every review
1/5
Very poor
Hi Perry, thank you for your review and nice chatting with you earlier today. Any queries please feel free to call head office at at point we're always happy to help. Thank you, Naomi
5/5
Me and my partner just purchased our first home, we had a lot of problems with our solicitors and delays etc during the process and Juliette from bacon and co was absolutely brilliant! She helped solve so many of our problems, was excellent at communicating with me and everyone else involved in the sale and I truly think she was the reason we got to the point of completion! I would highly recommend them if you are looking to sell your home and equally if you are looking to buy!
What a lovely review! Thank you Lacie. The Bacon and Company Team
5/5
Kris has been helping us to locate a long term let. He has been great with communication and assisting with viewings over the past couple of weeks. We have really appreciated the extra mile he has gone to, to keep us in the loop.
Thank you Janine, Kris takes great pride in helping his clients, he will be made up that his efforts have been recognised. We hope you will be very happy in your new home
5/5
Very , professional and kind
Thank you Lisette, much appreciated
5/5
Swoop team were very helpful. & very quick service.
Thanks for the review Siraj, glad our team could support you. Team Swoop
5/5
I had an outstanding experience with Naveen. His service was exceptional from start to finish. He is incredibly knowledgeable, thorough in his work, and clearly dedicated to delivering the highest standard of service. …
5/5
The whole experience has been simple, easy and efficient. Every step has been communicated well I am very pleased with everything.
Dear Helen, Many thanks for taking the time to leave us a review. We are delighted that your experience with us was so positive. Wishing you all the best in your new home, from all at Bentons
5/5
Great experience from start to finish! Robyn always kept me in the loop and made frequent contact with any delays and information on the next steps of the process. As a first time renter this made the process so easy!
Thank you so much for your review. We are so pleased you had a great experience from Robyn we will be sure to let her know. Wishing you all the very best in your new home and look forward to working with you in the future. All the best from all at Bentons
5/5
very helpful and efficient.
Dear Zena, Thank you for taking the time to leave us a review and we are thrilled to hear your experience with our team is so positive.
5/5
Rating only, no written review.
Dear Clare, thank you so much for leaving us a review. Wishing you all the best from all at Bentons
1/5
- I am absolutely furious with Feefo and how they handle customer reviews. This happened after my experience at the Currys store in Wembley Park (Stadium Retail Park, HA9 8TS), where I had very poor service and was repeatedly ignored when asking for help while buying two phones. - I submitted a completely honest review about what happened, but Feefo rejected it with vague excuses like “litigious or safety comments” and “wrong section.” There was nothing unlawful in my review, I was simply sharing my real experience as a customer. - Instead of allowing transparency, Feefo seems to be blocking negative feedback and protecting companies. This completely defeats the purpose of a review platform. Customers should be able to share their genuine experiences without being censored. - If reviews like mine are rejected, how can anyone trust the ratings on this platform? It raises serious concerns about fairness and credibility. - Very disappointing and frustrating. I would not trust Feefo as a reliable review platform.
Hi Darshil, Thank you for sharing your feedback. At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers, which is why our ratings can differ from open platforms where anyone can comment. In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can read the blog post below to learn more about our moderation guidelines and how our process works. https://business.feefo.com/resources/how-we-keep-our-reviews-honest We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile. Best, The Feefo Team
5/5
Extremely impressed with Focus and their staff. The product is great and the staff are always helpful and polite. The system we are now using at work has revolutionised our property management.
Hello Emily, Thank you so much for taking the time to leave such a positive review. It is always amazing to hear about the impact RENT+ can have in any business, especially to the degree that you have detailed. Additionally, we are proud that our team have been able to assist you and your team in a polite manner. We pride ourselves on the service we offer, both via our software and the various teams that drive it through development and on board support. Thank you again for your feedback and we look forward to continuing working together in the future. Focus Micro Systems.
5/5
Thanks so much to Harry Cork today for resolving my problem. Quick and efficient service.
Hello Marianne, Thank you so much for leaving these kind words after your conversation with one of our support technicians, Harry. One of the many benefits of RENT+ is its flexibility in functions, offering the ability to mold to any business and workflow. We are glad to hear that after a quick call to our support team, we were able to assist in it achieving just that. Again, thank you for taking the time to leave this lovely review. We look forward to working with you more in the near future. Focus Micro Systems
5/5
Always a great experience with a fantastic support team. We had in house training today with James who was brilliant. Explained everything so clearly & was amazingly patient with us. We are so much more knowledgeable now but will still be on the phone undoubtedly.
Hello Terri, Thank you so much for taking the time to leave such positive feedback. It is wonderful to hear that James was able to offer an impactful on-site training session with yourself and the team. Nothing quite beats face-to-face support, and we thank you for your time throughout the day. Again, thank you for taking the time to leave this lovely review. We look forward to working with you more in the near future. Focus Micro Systems
5/5
Excellent service throughout a very difficult time. Lenné is extremely knowledgeable, caring and supportive. I would happily recommend her to anyone. Penny
Thanks for sharing this fantastic feedback, Penelope. It was a pleasure assisting you and your kind comments are very much appreciated. If you ever need our help in the future, then we're only ever at the end of the phone. Best wishes,
5/5
A huge thank you to the whole team at the Brundall office managing the sale of our property. Anna, Tabby and James were fabulous at managing viewings and communicating with us once we began getting offers through to acceptance. From a sales …
Hi Ashley! 🌟 Thank you so much for your wonderful 5-star review! We truly appreciate your kind words about our Brundall team. We're thrilled to hear that Anna, Tabby, James, and Sarah made your property sale journey smoother and more … More
5/5
A great firm who kept us fully informed. Big shout-out to Sarah Short who's on the case and kept us informed and advised the whole way through . I don't think we would have had a sale without her advice . The best estate agent around . We wouldn't hesitate to use again Thankyou
Hi Lyndsey! 🌟 Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with us and that Sarah Short was able to provide the support and guidance you needed throughout the process. Your kind words truly mean a lot to our team, and we’re so happy we could be part of your journey to a successful sale. 🏡 We can’t wait to assist you again in the future! Don’t hesitate to reach out if you need anything else. Thanks again! 😊
5/5
I had a very positive experience with this estate agent during the sale of our parents’ home. As this was my first time going through the process, their team was incredibly patient, supportive, and always willing to explain things clearly. Given the sensitive circumstances, they approached everything with genuine kindness and empathy. They understood that this wasn’t just a sale, but a home full of memories, and treated it with the respect it deserved. Sam and Sarah in particular went above and beyond, keeping me informed at every stage, offering helpful advice (including around probate), and providing a truly personal touch throughout. I would highly recommend their services to anyone looking for a professional, compassionate, and supportive estate agent.
Hi Claire! 🌟 Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us during the sale of your parents’ home. We truly understand how important this process can be, and it warms our hearts to know that our team, especially Sam and Sarah, could provide the patience and support you needed. 😊 Your kind words about their empathy and dedication mean a lot to us, and we’ll be sure to pass on your compliments! If you ever need assistance in the future or have friends looking for an estate agent, don’t hesitate to reach out. We're here to help! 🏡 Thank you again!
5/5
Ana showed me a property in Acle, she was on time and had all the information to hand, and allowed me time to view the property without feeling rushed. An overall pleasant experience, followed up the next day with a telephone call.
Hi Steve! 🌟 Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that Ana was able to provide you with a pleasant experience during your property viewing in Acle. It's great to know that she had all the information you needed and allowed you to take your time, this is exactly the kind of service we strive for! 😊 Your kind words about Ana truly mean a lot to us, and we’ll be sure to pass them on to her. We can’t wait to help you again in the future, whether it’s finding your dream home or answering any questions you might have. Don’t hesitate to reach out anytime! 👍
5/5
My partner and I recently bought a house through Frost and we have been very impressed. Our main contact was David Jenkinson who was always very professional, friendly and helpful. We met some of the other team who were all also very nice. David was always quick to respond to our queries and helpful when chasing solicitors etc. We would highly recommend them to anyone selling their property and give confidence to those purchasing a new property through them.
Hi Jessica - Many thanks for taking the trouble to post this fantastic 5 star Google review for David and our Burnham Sales team. We are delighted to hear that he was always quick to respond to your queries, helpful when chasing solicitors and that you would highly recommend them to anyone selling their property. We will pass your comments on to David and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
Katie and Wendy were so helpful in our recent letting. Both very professional and excellent communication from arranging the viewings to post-move.
Hi Lyndsey - Thank you so much for taking the time to write this 5* Google review for our Burnham lettings team especially Katie and Wendy. We are delighted to hear that they were both very professional and that you had excellent communication with them all the way through. We will pass your comments on to the team and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
Good service, would recommend for landlord rent protection 👍 …
5/5
Excellent service - quick concise and very proffesional
5/5
Evan and Charlotte have been amazing and couldn’t fault them for the terrific customer service they have provided.
Really pleased the service delivery was to such a high standard. Thank you for taking the time to recognise this
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
2023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.