Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,932 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Showing 3,751 reviews on Google only. Show every review
5/5
GoogleI have chosen Julie Spinks and Sarah Mercer as the primary staff members with in my review due to having majority of communication with them; however this is not to take away from the fact that all the members of staff at Ramsey Branch were …
Hi Brian - Firstly THANK YOU for such a detailed review. All of the team at Ramsey will be delighted with this feedback! Secondly, thank you for your overall 5 star rating!
4/5
GoogleThey have been very good with looking after my property
5/5
GoogleI have nothing but positive things to say, these guys have been fantastic in how they have helped myself and my wife get sorted and settled. Jacqueline of the Property Maintenance team and Sean of the Lettings team are the main two who have helped us, and we couldn't be happier
Hi There Chris, Thank you for your very positive post and your 5 star rating! I will be sure to pass your comments on to the property management team. I know that they will be delighted to see your comments.
5/5
GoogleThanks Ryan and the team for a great service!
Thanks Tom, we all really hope that you enjoy your new home. Ryan says keep in touch. IH. X
5/5
GoogleAdam really went the Extra mile for us and we where the buyers !!!!
Thanks Samuel. Its nice to to be recognised for looking after the buyer as well. We hope you have settled in well. IH. X
1/5
GoogleIn house sales & lettings are an absolute disgrace, we booked a viewing with them for a house to rent, we really liked the house so decided to fill in an “application form” when I took it in to the estate agents no one knew anything about the application process so couldn’t help me, they took photo copies of our id’s and said they would file it the following day when the person who did know what to do was in, that evening the owner of the house contacted us and we realised it was someone we knew, they told us we could have the house absolutely no problems, so in the morning my wife contacted the estate agents and informed them that we had spoken to the owner and now our landlord the congratulated us and that was that...... next thing we know we got a bill through the door for 249+vat for our referencing and credit checks, that they had not done.... so my wife again went to see the estate agent at the Wallingford branch and she asked what the bill was for as they hadn’t done anything that they claimed? The estate agent agreed and told my wife the applications had not even been looked at since we had last been in and couldn’t understand why we had had this bill through, brilliant problem over.... only for my wife to receive a phone call from a “manager” she was incredibly rude to my wife implying that she was stupid for not understanding when my wife said she didn’t understand why we had a bill for referencing and credit checks when none had been done the manager continued to be rude and repeating the same dribble over and over. Next my wife tries to file a complaint with the owner of the estate agency and he basically dismissed his manager being rude as a case of her word against his managers, and dismissed the case of his agents word in the first instance about having not done anything with our application as a lie and again our word against theirs, he then had a conversation with me because he didn’t feel he was getting anywhere speaking to my wife in which he basically just repeated what he had said to my wife, but reiterated the fact that his estate agency has to make money, and that because we had viewed the property on the internet, had viewing and filled in an application form we were liable to these charges even though they charge the home owner to advertise the property, arrangement viewings and compiling a number of applicants, But I believe whole heartedly that these charges are criminal,
Hi George, we are sorry that you still feel this way, but as you know there are two sides to every story (some say three) Although we won't be airing our side in public, you are welcome to call me again any time for more clarity. We wish you luck in your future. IH.
5/5
GoogleJust managed to complete on what turned out to be a very difficult chain. If it wasn't for the team at inHouse (Phil deserves a massive big up!) I don't think this sale would have happened. The Wallingford team rock and I have pushed everyone their way because of it. Worth every penny. Howell case closed.
Hi Mark. Thanks for this. Phil says that it sure was a big test (which he needs now and again). Thanks for your business and your patience. IH. X
5/5
GoogleBrilliant and professional service from In-House, especially from Ryan & Beth. They are ecaexac what you would want from a locally run estate agents; great knowledge of the local market, personable and above all else eager to find the right solution. Couldn't recommend them more.
Hi Sam. Thanks for recognising the difference. Good luck with everything. IH. X
5/5
GoogleMany thanks to Ryan, Beth and the rest of the Inhouse team! You've all been really helpful in my property purchase, and no doubt I'll use your services again, should ever I come to sell!
Hi Thomas, thanks for appreciating our teamwork. You are welcome back any time. IH. X
5/5
GoogleIn House were fantastic throughout the process of purchasing our first home. The support we received from Ryan, Adam and the rest of the team was outstanding, and we wouldn’t hesitate to recommend them.
Hi Alexandra. Thanks for your appreciation. The team wish you luck and happiness. IH. X
5/5
GoogleThank you so much for all your help over the past year. You guys have been amazing! From the moment we moved to In House we haven’t looked back. They are really proactive, with an extremely friendly ‘nothing is too much trouble’ attitude. Ryan, Phil and Adam were all fantastic! Ryan has been brilliant and pretty much managed the process right from the beginning keeping us up to date with everything and always being available if we ever had any queries. Phil was amazing at the end, his determination means we are now in our dream home! Adam was great with the viewings too. I think they provide a service that is above and beyond your regular estate agent and I wouldn’t hesitate in recommending them to anyone.
Thanks so much Charlotte. you were both understanding and patient throughout the process. Best of luck for your future. IH. X
5/5
GoogleExcellent Service. Sean personally handled negotiations with the vendor and really made an effort to get to know our personal situation and what we needed from our home. Would highly recommend.
Hi Emily, We really appreciate your comments, your 5 Star rating, and most importantly the fact that you will recommend us in the future... … More
5/5
GoogleDealt with the branch in Ramsey for a rental property and the whole team were very polite and helpful.
HI Lily- Thank you for that! I'm really pleased that the team at our Ramsey office were so helpful to you.
5/5
GoogleRating only, no written review.
Hi there Daniel - Thanks for your 5 Star rating! The team at Ramsey will be delighted.
5/5
GoogleRating only, no written review.
Hi Patricia Canfield, Thanks for your 5 Star Rating!
5/5
GoogleRating only, no written review.
Hi Jason - THANKS for your 5 Star review of our Ramsey branch!
5/5
GoogleI have chosen Julie Spinks and Sarah Mercer as the primary staff members with in my review due to having majority of communication with them; however this is not to take away from the fact that all the members of staff at Ramsey Branch were so incredibly helpful, friendly and competent. We actually had two properties to sell one in Warboys and one in Chatteris. Our property in Warboys was put up with Thomas Morris in Ramsey and sold within the first week of being on the market!!! Our property in Chatteris is still on the market with another estate agent after 10 weeks, we just wished we placed both properties up for sale with Thomas Morris not only for the quickness and success of selling for all the following: - Communication from Staff - Service from Staff - Helpfulness of Staff - Customer Service - Easy of process - Professionalism - Open and up front - Reasonably priced - Knowledge - Guidance - Thomas Morris really go the extra mile We used Thomas Morris’ services to sell our home and buy our new home as well as getting our mortgage through them with the wonderful Sarah, who worked so hard to get everything organised for us and making the whole process as smooth and quick as possible. We have also selected to use Thomas Morris’ in house conveyancing team. If our house in Chatteris does not sell within our contract period with the other estate agent we will be signing up with Thomas Morris straight away with out thinking twice.
Hi Brian - Firstly THANK YOU for such a detailed review. All of the team at Ramsey will be delighted with this feedback! Secondly, thank you for your overall 5 star rating!
5/5
GoogleIncredibly kind and helpful team. They managed to get me an appointment with their mortgage advisor the following day. Sarah was fantastic! She made everything clear and very understandable. Would highly recommend to anyone looking to buy or let a place in the area!
Thanks Ollie - much appreciated and glad we could help!
5/5
GoogleHaving dealt with and registered for my property search at Thomas Morris Ramsey, they were extremely professional in helping me find my first home via their St Ives branch. Would highly recommend the Ramsey branch!
Hi There Harry - Thank you for taking the trouble to post your thoughts here... and for your 5 star rating. It's really gratifying to see the two branches of Ramsey and St.Ives working together for your benefit.
5/5
GoogleBrilliant from start to finish, great communication from all the team, friendly and efficient and Joe was amazing. Big thank you to all. Highly recommend.
Hi There Ann - Thank you for your brilliant comments and your 5 star review!
5/5
GoogleThese guys are simply excellent. Chris Humphrey is nothing short of brilliant at his job with a level of communication, attention, commitment and 24hr care that surpasses the very best experiences. His contact book is longer than google and …
1/5
GooglePoor service. Reception staff were rude, I don't think they realise how much work they missed out on by greeting me in such a hostile manner.
5/5
GoogleSiteloft websites are the only website you want if you are in the real estate, they interact with my rex database software. they are everything I would want in a wabsite and Rohan and the team have been very helpful during the whole building process, keep up the great work.
1/5
GoogleMost annoying telemarketers. Call every month despite being told to be take off the call list. Get the hint! Basically selling word press templates.
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The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
RAN Awards by year, 2017 to 20232023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.
