Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,932 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Showing 3,751 reviews on Google only. Show every review
5/5
GoogleThe staff we spoke with when buying a house with TM in Royston were all very helpful and kind. We didn't have any huge demands but anything we asked for was not a problem or resolved quickly in a professional manner.
Hi There Joseph, I’m delighted that you had such a great experience with our team at Royston and many thanks for the 5 star review!
5/5
GoogleGenuine Product. Genuine Service. Proper integration for the service and product reviews took a little setting up but to be expected and the support was there. Our customers automatically get sent a request for a review and it is quick and easy for them to do so. Decent notification system and easy to tie in to our CRM and investigate / respond appropriately. To those who claim the reviews are fake. Well - it is possible I guess- as with ALL review platforms to create fake customers, with fake email accounts and place fake orders. Companies who operate like that will hopefully get found out whatever platform they use. Indeed it is easier for them to do so with platforms that don't need an order/customer account. Feefo do plenty to ensure that the customers are genuine and that negative / contested reviews are moderated fairly. We pride ourselves on putting our efforts into continually improving our customer service and use any negative reviews to help us do that. Thank you. Steve Doyle , Caterkwik Ltd.
Hi Steve, thanks so much for your review! We're so glad to hear how happy you are with Feefo! Have a great weekend, Team Feefo.
4/5
GoogleRating only, no written review.
Thanks for your rating Dan!
5/5
GoogleThe team at Thomas Morris were very professional and attentive throughout the sales process. My property had been on the market a while and after switching to Thomas Morris it was sold within a month. The professional photography made a huge difference to the presentation of the house and I am sure this was a significant factor in attracting potential buyers and contributed to the quick sale.
Hello and THANK YOU for such an interesting review. We're pleased to have helped you with your sale and delighted that you were so happy with the professional photography.
5/5
GoogleI have met both Courtney Woodrow for viewings to potentially purchase and Simon Thomas for viewings on property to give valuations. Both members of Thomas Morris staff were a joy to work with. Very personable, practical, positive and realistic. Most important of all very efficient in their swiftness in communications either by phone call or email. Thank you. Very positive experiences with you both
Hi Clare, Thanks for your review. I'll be sure to make certain that Courtney and Simon see your comments and 5 Star rating!
1/5
GoogleVery poor estate agent, been looking to rent a property and on 2 separate occasions I have been contacted to say the property is No longer available, when I tried to book to see other property's I never got a call back, the property’s that …
We are so sorry to read your comments. We pride ourselves in our service and integrity and so investigated your comments fully. It appears that on 3rd June you booked to view one of our properties on 5th June, but unfortunately it was let … More
5/5
GoogleSarah has been absoubtley amazing! She helped us find the perfect house to rent and communicated with us daily, keeping us updated with the progress. Thank you so much for your help again! You've honestly made the process of relocating so much easier.
Thank you so much for the lovely review Yasmin! We will make sure to pass this onto Sarah.
1/5
GoogleAn estate agency
4/5
GoogleThank you very much for helping with our house purchase - very excited to move in next week!
Thank you for the review Andy!
5/5
GoogleJo, Office Manager of the Faringdon branch, is extremely personable, efficient and professional, and secured the perfect tenant for our rental property in a very timely manner. We would have no hesitation in highly recommending her services
Thank you for the lovely review Dan!
5/5
GoogleOur property had been on the market for over a year with some minor interest, but no buyers or offers. Then Hugh and his team took over with a sales strategy that produced more viewings in 14 weeks than we had had in a year. The strategy worked and our property was sold over the asking price. The team were friendly, knowledgeable, easy to work with and there was always someone available when needed. We cannot thank Hugh and the team enough for their hard work and for helping us move to our new "dream" home.
Thank you for the 5 star review Peter!
5/5
GoogleHighly recommend this estate agent! They were incredibly helpful and proactive in the sale of my flat. From the first meetings with Hugh, to the sale negotiation with Gareth, to the sales progression with Jo... couldn't fault their service. They were all so friendly, helpful and professional, and made the stressful sale process a lot easier.
Thank you for the lovely review Aimee!
5/5
GoogleI found all the staff at the Farringdon office very pleasant, efficient and helpful. After the sale, Jo Costin did an excellent job of keeping me updated on progress and helping the process along. Thankyou to all of you.
Lovely feedback, thank you Sue! I will ensure this gets back to the team
5/5
GoogleStaff Very Efficient and polite ..... quick respond i didn't have to wait long for viewing or reply when I make an Offer. Everyone is smiling and Friendly i don't really have any negative comment in this stage of buying. Avril B was well prepared. She answers all questions what i had (It was leasehold flat so it was quite few info what I Need!!) So Far So Good hopefully process of buying will be as nice and easy!
5/5
GoogleVery professional and efficient service by friendly people
5/5
GoogleReally friendly and helpful staff. We just finished buying our first home through them, which included them throwing in prosecco and chocolates to celebrate with us. Hugh, Louise and Jo handled the purchasing of our house. Fantastic customer services, always at the end of the phone when we needed them. Would thoroughly recommend to anyone looking to buy their first house, even recommended a decent solicitor to us as well. Thanks to everyone at the Faringdon Office.
5/5
GoogleExcellent service and friendly staff. Hugh made putting our home on the market very easy. He and Louise were able to sell it quickly and find us a great new home. Highly recommend the Faringdon team!
4/5
GoogleGreat service from Hugh, Jo and the team. Always quick to answer any queries. Looking forward to completing on our first home later this month
5/5
GoogleRating only, no written review.
5/5
GoogleShown round a property by Avril. Excellent customer rapport and knowledgeable about the property. Very cheerful on a VERY grotty wet day. Thank you Avril.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleAs a first time buy to let landlord, from start to present I have had excellent service at very good rates. Highly recommendable
Thank you for your lovely review Colin, nice to hear of another happy client,
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
RAN Awards by year, 2017 to 20232023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.
