5/5
Rachel and the Bournville Oulsnam team have been amazing, I highly recommend them.

Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,936 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,936 reviews on five platforms, rated 4.7 out of 5 overall.
3,810
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Showing 3,755 reviews on Google only. Show every review
5/5
Rachel and the Bournville Oulsnam team have been amazing, I highly recommend them.
5/5
If you are thinking of selling your house I thoroughly recommend you visit these guys. They work closely with you to create the best strategy to market your house and you very quickly become aware that you are in safe hands.
5/5
We had a long drawn out sale due to circumstances beyond anyone’s control. All during the process the Staff at Bournville we’re always efficient, upbeat and supportive. I have moved many times over the years and my last two moves were with this Oulsnam branch. I feel qualified to say the standard of service they gave was exceptional.
5/5
Robert Oulsnam Bournville were efficent and approachable on all occasions. They offered professional advice and support on a regular basis. All staff members were friendly and positive which made the whole selling process a lot easier. Highly recommended!!
5/5
We recently sold and purchased through Oulsnam in Bournville, and found them to offer a fantastic personable yet professional service right from initial consultation, through viewings of prospective purchases and then onto completion. Communication was consistently regular and helpful throughout, and they were great at keeping the wheels moving during what ended up being a long completion process. Thanks to all at the Bournville office - we would certainly recommend to anyone else looking to either sell or buy.
5/5
We chose Oulsnam Bournville for their knowledge of the area, enthusiastic staff and market share. We were pleased with the number of viewings especially since our property would only appeal to a particular buyer. Once sold there were some issues with surveys etc that were dealt with efficiently and delays caused elsewhere in the chain that were chased regularly. The team covered for each other during holidays so we always felt well looked after.
5/5
Sale of our property when really smoothly and the staff were very helpful.
5/5
A real cut above other estates agents in both regards as being a seller and a buyer. Their customer server is excellent and communication with customers is obviously very important to Oulsnam (unlike several other estate agents); found they were very efficient, kept you informed about every process and every viewing via text and email reminders. As a seller I really felt they were there for you, pushing things forward, chasing up solicitors etc. to keep things moving. As such the sale of our property was smooth and as stress free as these things can be. The staff are fantastic (in particular Rachel and Becky who I had most contact with) both professional and polite, nothing was too much trouble for them. I’d definitely recommend Oulsnam whether you’re buying or selling.
5/5
After a disappointment of a sale falling through, we found another sheltered housing flat for my father through Oulsnam. Samantha was very efficient and showed compassion throughout. We have both sold and bought through Oulsnam over the years. They have always shown a high standard of customer care and we wouldn’t hesitate to use them time and time again.
4/5
After lodging complaint noise regarding the neighbours yesterday, Rosie contacted me to find out more information. She listened to what I had to say and said she would be in touch with the neighbours and also notify the landlord. Watch this space!
Hi Trudy, Thanks for your rating. I hope that the matter is resolved to your satisfaction.
5/5
Very professional and friendly. My first experience with ewe move and I would definitely look to sell my house with them.
Thanks for the feedback Julia!
5/5
Excellent. Nothing else to say really but I'll say it anyway. Edward was endlessly patient, charming and helpful. He started off giving great advice on how we might best present our house to make it as appealing as possible. Once we'd done …
1/5
Discounting place. Dirty beds, rooms and bathroom.
Hi Adrian. Could you delete this review please? You have left it for the wrong business. We do not rent out rooms. Thank you
5/5
I really can’t recommend Ewe Move and Edward Jarvis enough. We initially had our house on the market with a big chain estate agent. It was listed with them for many months and we grew tired of new staff arriving not knowing the house and unable to answer potential buyers questions. Unsurprisingly we received no offers or if we did nowhere near asking price. Edward was different. Edward conducted every viewing himself and knew it inside and out. Any question buyers had he knew the answer. His marketing of the property was impressive, lots high quality photographs of all the rooms and a professional looking video tour of the house. It took Edward less than a week to sell our house and we got asking price for it which we were very happy with. Post sale Edward was very helpful and accommodating and we managed to sell and buy our new property in these unprecedented times. We were one of the lucky few. Anyone who is planning on selling their home I would recommend Ewe Move every time.
Thanks so much for your lovely review Gemma. You guys were fantastic clients! Here's to many happy years in the new place.
5/5
Used letcheck many times as a landlord. They are reliable and efficient and provide extremely comprehensive and transparent reports.
Thank you so much for the 5 star review! It put a smile on all the teams faces.
5/5
Rating only, no written review.
4/5
We sold our house via Thomas Morris. Friendly service, good experience overall. We dealt mostly with Karla who was great. However, we believe our house was a bit overvalued at the initial meeting
Hi There Karolina, Thank you very much for your kind words about our "Friendly service..." . I know that Karla and the team at Biggleswade will be delighted to see this review and we take on board your observations about the initial valuation.
5/5
Rating only, no written review.
Thanks Raiffel - we really appreciate your 5 Star rating!
1/5
Poor communication, spent weeks chasing them for rental pack information which I still haven’t received. They don’t respond to emails. Make up excuses why they haven’t done things. Would not recommend. Karla was lovely but unfortunately we haven’t been able to deal with her recently.
Hi There Adele, I'm genuinely sorry to hear about your experience and will be speaking with the branch concerned
5/5
Would absolutely recommend! Very professional throughout whilst also remaining friendly and always just one phone call away. Very spot on with all our queries. Karla Marwood has been excellent in keeping us updated and chasing things for us to ensure we are always reassured and the whole process goes smoothly.
Hi there Ioana, What a lovely review! We really appreciate you giving such a detailed explanation of your experience … More
5/5
Karla and the team were really on the ball with all the issues that arose and successfully helped to get the sale completed. Great communication and experience of working with them.
Hello Adam, What a lovely review of Karla and the team at Biggleswade - Thanks. I know they will be really pleased to see your post.
5/5
Rating only, no written review.
Hi John, Thank you for your fantastic 5 Star rating of our Biggleswade team - much appreciated!
5/5
We had a lot of hiccups along the way when buying our house but Karla Marwood especially really helped us out, put our minds at ease and got everything moving how it should be. We are so grateful for all of her hard work and effort! She deserves a pay rise!
Hi Michaela, Sorry to hear that you had some problems when buying your home but THANKS for acknowledging the help and support you received from Karla at our Biggleswade branch - your comments are appreciated!
5/5
A really positive experience. Great customer service and answered all my questions. I would totally recommend.
Thank you very much George! We really appreciate that you've taken the time to leave this review and rate your experience with 5 stars. I'll let the office in Biggleswade know.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.

Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
2023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
2019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.

Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.

Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,153 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.