Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,932 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,932 reviews on five platforms, rated 4.7 out of 5 overall.
3,806
Reviews on Google
All 6 offices
79
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
12
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
Showing 3,751 reviews on Google only. Show every review
1/5
GoogleMade and online enquiry for the rental of a proprty advertised online and recieved and email with a form attached asking for a lot of detail. Completed the form, three days have passed and havent heard from a soul - make of that what you will
5/5
GoogleCourtney and Caroline have both looked after me during the sale and purchase of my properties, during Covid-19 and during a very turbulent time in my life. However this did not stop them from providing me with excellent customer service. They both acted with professionalism and care throughout the sale and purchase, keeping me up to date with progress. They made me feel as though nothing was too much trouble and Courtney even resolved a last minute hiccup with my new property after I had exchanged. I could not recommend these ladies enough. Thank you so much for all you did for me and I would not hesitate to recommend you. Best wishes, Shelley
Hi there Shelley and thank you for your comments and 5 star rating. I will make sure that Caroline, Courtney and the team at Huntingdon are made aware of your post too.
4/5
GoogleRating only, no written review.
Thanks Cynthia!
5/5
GoogleCourtney and Caroline have both looked after me during the sale and purchase of my properties, during Covid-19 and during a very turbulent time in my life. However this did not stop them from providing me with excellent customer service. …
Hi there Shelley and thank you for your comments and 5 star rating. I will make sure that Caroline, Courtney and the team at Huntingdon are made aware of your post too.
5/5
GoogleRating only, no written review.
Thanks Zara - Your 5 Star Rating is really appreciated!
5/5
GoogleRating only, no written review.
Thanks for our 5 Star Rating Andy!!!
5/5
GoogleIt took us 2 weeks to sell our house and 7 weeks to exchange contracts 😀 very happy with the service given and highly recommend everyone uses Thomas Morris to buy and sell houses!
Hi there and THANKS for this review and rating - it really is appreciated.
5/5
GoogleThe whole process from start to finish was carried out professionally, especially through these hard times that we are faced with. I didn’t have to do any chasing and it was very smooth to get a response from …
Thanks Caroline - your 5 star rating and kind comments are really appreciated!
5/5
GoogleCompleted on our new home yesterday through Thomas Morris. Everyone in the St Ives office that we dealt with was always polite, professional and helpful. Always returned our calls if they were busy. We dealt with several different members …
5/5
GoogleWe purchased a house through Thomas Morris, they were responsive and efficient during the viewing and negotiation. They didn't just get the sale and walk away though. Jemma provided a really good service all the way up to completion. She kept us informed and kept things moving which was a great help 👍 …
Hello Andrew, Firstly , many thanks for posting this review and for acknowledging the excellent work that Jemma and the team put in to seeing the sale through to completion. Secondly, THANKS for the 5 Star rating!
5/5
GoogleThomas Morris have really helped us to solve a problem. With a couple wanting to buy our house but not yet in a position to do so, they came up with a creative solution that works equally well for seller and purchaser. We now have a rental …
Hi Michelle, What a great review - THANK YOU!
5/5
GoogleThe team at Thomas Morris were very professional and attentive throughout the sales process. My property had been on the market a while and after switching to Thomas Morris it was sold within a month. The professional photography made a …
Hello and THANK YOU for such an interesting review. We're pleased to have helped you with your sale and delighted that you were so happy with the professional photography.
1/5
GoogleMy Girlfriend had an awful experience with this Estate Agent. Long story short, overbearing landlord whom couldn't come to terms with letting the former family home out. Spent her evenings driving around the house taking pictures and …
HI Gareth, I'm genuinely sorry to hear about your experience and am investigating the situation. Thank you for letting us know. … More
5/5
GoogleI have met both Courtney Woodrow for viewings to potentially purchase and Simon Thomas for viewings on property to give valuations. Both members of Thomas Morris staff were a joy to work with. Very personable, …
Hi Clare, Thanks for your review. I'll be sure to make certain that Courtney and Simon see your comments and 5 Star rating!
5/5
GoogleGreat communication. I am a first time buyer, so the process was all a bit new to me. Andrea was always quick to respond to my queries and try to keep me as up to …
Hi there Dani - Thank you for the review and the 5 Star Rating! It's especially gratifying to hear this from a first time buyer.
1/5
GoogleThey promised me a property and said that they will be back in touch to discuss the next steps I.e. paying the deposit etc. I didnt hear anything from them for over a week when trying to contact them. To then be informed that they had …
Hi Emma, I'm very sorry to hear about your experience with our Biggleswade office. I have spoken to them directly about your concerns.
1/5
GoogleRecently bought a house with TM in biggleswade. I would never use them again. It was incredibly hard work. They never reply with actual answers to emails they also ignore emails that they don’t want to answer if your question is awkward. Do …
HI Simon, I'm genuinely sorry to hear of your experience. Clearly we have not lived up to your expectations and I can only apologise.
5/5
GoogleThomas Morris have been absolutely brilliant throughout our Property Sale. I would recommend them to anyone. Jenny & Karla have been so helpful in recent weeks chasing the sale through. They have never missed a call & updated us well & out …
Thank You Christine! I'll make sure that Jenny and Karla are made aware of your review.
5/5
GoogleReally professional service from start to finish , but I was expecting that for the money we have paid. Highly recommend them with hand on heart and the all members of stuff were …
Hi There Maria, I'm so pleased that you were happy with the service you received from Karla and the team at Biggleswade. Thank you and thanks for rating the service with FIVE stars!
5/5
GoogleAs first time buyers, we didn't really know anything about purchasing a property and were recommended by our friends to speak with Sarah in regards to applying for a mortgage. …
What a lovely review - THANKS Tara!
5/5
GoogleSean at TM in Ramsey has been amazing throughout this whole process. His customer service is second to none, hes honest, friendly, has kept me updated and answers all my questions quickly. When I lost all hope in selling my place he came …
Hi There Sooz M - BIG Thanks for such a detailed review. Sean will be delighted!
5/5
GoogleOur experience with Thomas Morris, specifically Sean and Joe, has been excellent from initial sales meeting and valuation, through to the sale of our property. Their approach and customer service is so refreshing compared to other …
Thank you very much Kym - the team at Ramsey will really appreciate your comments and 5 star rating!
5/5
GoogleThomas Morris Sawtry have been excellent going the extra mile to meet their customers requirements whether purchasing a property or arranging a mortgage for you. …
5/5
GoogleI would highly recommend Thomas Morris Ramsey for selling your property. Julie and the rest of the team have looked after us for the sale of our home and also the purchase of our new house. They have treated us in a friendly helpful manner …
Hi Mark, What a lovely review - thank you very much! I will make sure that Julie and the team at Ramsey are fully aware of your comments and 5 star rating. We too are looking forward to working together in the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris is among the Trusted Agent Awards Night 2026 winners.
Source: Trusted Agent Awards Night 2026 winners, as published.
Thomas Morris is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2022, 2026.
EA Masters by year, 2018 to 20222022 6 Gold across six branches EA Masters 2022 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Gold and 1 Silver EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Thomas Morris and its branches won awards at the RAN Awards in four years, most recently 2023.
RAN Awards winners in four years, the group and its branches: 2017, 2019, 2021, 2023.
RAN Awards by year, 2017 to 20232023 4 awards RAN Awards 2023 winners
2021 3 awards RAN Awards 2021 winners
2019 1 award RAN Awards 2019 winners
2017 2 awards RAN Awards 2017 winners
Source: RAN Awards winners lists, as published, linked by year.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2018, 2019.
ESTAS awards by year, 2018 to 20192019 1 award ESTAS 2019 winners
2018 1 award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Thomas Morris and its branches won The Negotiator Awards in eight years, most recently 2023.
Negotiator Awards winners in eight years, the group and its branches: 2015, 2016, 2017, 2018, 2019, 2021, 2022, 2023.
Negotiator Awards by year, 2015 to 20232023 1 Gold and 1 Bronze The Negotiator Awards 2023 winners
2022 1 Gold, 1 Silver and 1 Bronze The Negotiator Awards 2022 winners
2021 2 Silver and 1 Highly Commended The Negotiator Awards 2021 winners
2019 1 Gold and 2 Bronze The Negotiator Awards 2019 winners
2018 2 Gold and 2 Silver The Negotiator Awards 2018 winners
2017 1 Gold and 1 Silver The Negotiator Awards 2017 winners
2016 1 Gold, 1 Silver and 2 Bronze The Negotiator Awards 2016 winners
2015 2 Bronze The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Thomas Morris and its branches won awards at The British Property Awards in one year, most recently 2022.
British Property Awards winners in one year, the group and its branches: 2022.
British Property Awards by year, 20222022 1 Bronze The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Thomas Morris a message.
Huntingdon has the most, with 1,152 reviews rated 4.6 out of 5, followed by Royston with 947.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the Trusted Agent Awards Night 2026 the group won Silver for East of England Estate Agency of the Year. The group and its branches have also won 47 other industry awards since 2015.
