Trusted Agent profile · Cambridgeshire, Hertfordshire and Bedfordshire
Verified
★★★★★
3,950 reviews across 6 offices and 5 platforms
Thomas Morris has six offices, in Huntingdon, Royston, St Ives, Ramsey, St Neots and Biggleswade (Cambridgeshire, Hertfordshire and Bedfordshire). Together they have 3,950 reviews on five platforms, rated 4.7 out of 5 overall.
3,805
Reviews on Google
All 6 offices
98
Reviews on Facebook
Business-wide
34
Reviews on Yell
All 6 offices
1
Reviews on The Trusted Agent
All 6 offices
12
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Thomas Morris's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Thomas Morris, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Thomas Morris and its branches won ESTAS awards in two years, most recently 2019.
ESTAS winners in two years, the group and its branches: 2019, 2018.
2019 1 other award ESTAS 2019 winners
2018 1 other award ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleCould not recommend Sarah enough!!!! So professional and on the ball, keeps you updated almost daily or with any changes. Will be recommending her to friends and family. Quality over quantity and Sarah is absolute quality!!
Thank you very much for your very kind review and comments!
3/5
GoogleMade a good start with a quick sale but after that my perception was that they let themselves down with poor communication and response to messages with the office. We have used other Thomas Morris offices in the past and had a great experience so we were disappointed with our most recent sale experience via the Huntingdon office.
Hello there and thanks for taking the time to give your feedback. I have passed it on to the team at Huntingdon
3/5
GoogleSome communication based issues which were resolved promptly by the manager. The number of stars relates more to my frustration about not securing a property than it does the service - as am not a customer therefore not experienced their services. Hope they are proactive if other flats in the areas of interest we noted come up.
Hi Simon - thank you for taking the time to leave a review. I will pass on your comments to the branch team.
5/5
GoogleMy dealings have all been with Courtney, who I found professional, courteous, honest and responded quickly to all my queries and enquiries. Should I be in the housing market again, I wouldn't hesitate to work with her specifically.
Thank you Cheryl - I will make sure that Courtney is aware of your review and rating.
4/5
GoogleBen clearly knows what he’s doing when it comes to finding the right property for his client. He was very kind, understanding and payed specific heed to our budget. Even though we decided to hold off on our property search for now, Ben has been extremely professional and continues to help us where possible.
Thanks Emily - I'm glad you had a good experience with Ben and the team!
1/5
GoogleDreadfully unprofessional, Amit doesn't know what he is doing at all! He offered me a viewing for an already let property. Also Amit sent me someone else's property enquiries. Clueless!
Hi Natasha - so sorry that you were unhappy with how you were treated. This should not have happened and I can only apologise.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleHighly professional and friendly, always happy to answer our queries no matter how daft they may have been!
5/5
GoogleWe have had very positive experience with Oulsnam Bournville team, they were open, honest and reliable which made a huge difference for us and made the whole process less stressful and more successful
5/5
GoogleWhat I particularly appreciated from Robert Oulsnam's Bournville office was the personal service I received. At times of stress during the house selling and buying process the staff always offered a symapethtic ear and went out of their way to offer practical help and support. The service provided was both personal and thoroughly professional throughout.
5/5
GoogleOulsnam Bournville was very supportive helping me sell my late mother’s flat following the first lockdown. They gave good advice and great value for money. Even when things became more complicated Sam was always there to help and keep me updated with a smile on her face. Thank you
5/5
GoogleI can’t rate Rachel, Samantha and the team at Oulsnam Bournville highly enough - I would give them ten stars if I could. They did everything that they said they would and more. They sold my home in King’s Norton very quickly while I was going through health problems and a divorce, and were great at communicating with me and my ex-husband throughout. Feedback from viewings was prompt and very helpful. Once the sale was agreed, Samantha kept on top of everything and managed to get us over the various hurdles that accompany any property transaction. I thought that they were incredibly professional, kind and compassionate whilst also absolute experts on the local market. Using a traditional estate agent is most definitely worth it for a stress-free experience, and if you’re selling in King’s Norton/Bournville, these ladies are the very best.
5/5
GoogleWe sold and bought a house through Oulsmans. From our first enquiry to a friendly follow up at the end of the process Oulsmans have gone above and beyond to provide both an accurate and friendly service. They fielded questions with speed and honesty while helping set us at ease with an often complicated process. The Bourneville Team are an asset to the wider Oulsman network.
5/5
GoogleRobert Oulsnam .mature and serious estate agents. Honest with customers. I personally recommend Robert oulsnam and company. Best place to sell and buy your property.
5/5
GoogleExcellent service throughout the process and very professional. Robert Oulsnam representatives kept me informed throughout the process and were excellent at getting viewings. They also communicated with me often daily to keep in touch about the next steps. They also worked well with our chosen solicitor. We would thoroughly recommend Robert Oulsnam Bournville and pleased we chose them to sell our house.
5/5
GoogleRacheal and Samantha really understood our search and never pressured us but were always ready to respond rapidly on our behalf and support us through our sale and purchase with professionalism and experience.
5/5
GoogleGreat experience with Robert Oulsnam, will be using them to sell this property when the time comes. They were very friendly and profressional, excellent customer service and were great at keeping me in the loop with regards to the chain for my transaction. Lovely staff, would definitely recommend.
5/5
GoogleVery pleased with the service provided by Robert Oulsnam, always quick to respond and aided in moving the purchase forward.
5/5
GoogleIf you're looking for an estate agent to sell your home, i would strongly recommend Oulsnam. As someone that has been looking for a house, i have been really impressed with Oulsnam. They have been the most proactive at sending out property match information (the only agents to have done so despite registering with multiple). They have been knowledgeable about all properties we have seen with them and always followed up with a phone call afterwards and again if we hadn't discounted a property initially. All without being pushy. If we were to sell in the area later on, i would choose Oulsnam given recent experience.
5/5
GoogleTerrific experience with the Bournville branch of Robert Oulsnam. They are always willing to do a bit of chasing up and down the chain to keep things moving. Becky dealt with most of my purchase enquiries and she was extremely professional and proactive right from viewing our purchase to completion day. If I ever buy a property again I hope Oulsnam are the agents!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Huntingdon has the most, with 1,164 reviews rated 4.6 out of 5, followed by Royston with 959.
The six Thomas Morris offices, by town:
Yes. In The Trusted Agent 2026 awards, Ramsey won Platinum, St Neots won Platinum and four more branches won awards. At the ESTAS 2019 awards the group won Best Local Group by Region in East OF England. The group and its branches also won ESTAS awards in one earlier year.
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