Trusted Agent profile
★★★★★
854 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 854 reviews on two platforms, rated 4.9 out of 5 overall.
THINK Estate Agents's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat team, very committed and always there to answer any questions. Nothing was to much. Made bying a house so much easier. Thank you again, Think Team!PositiveResponsiveness, Professionalism
Many thanks Anna, hope you're very happy in your new home.
5/5
GoogleBeen using their services for many years and have always been great, big shout out to Jade who is always very helpful.
Many thanks Dave
5/5
GoogleExtremely helpful right through the buying process, chasing vendors and solicitors to ensure everything was in order to complete. highly recommended from the buyers perspective 👏🏼 …
Many thanks Gavin, hope the refurbishment is going well !
5/5
GoogleReally impressed with Jade - her communication and the speed she dealt with an issue at my flat were impressive.
5/5
GoogleProfessional and very attentive staff. It puts me (The landlord) mind at ease :) knowing my property is in a good hand and well taking care of! Thank you team!PositiveQuality, Professionalism
Fantastic - Thanks Peony
5/5
GoogleReally pleased with Think. The team secured some lovely tenants within a day of the property being made available - it didn't even get listed! Thanks very much to Aidan and the rest of team
Thanks Sally, you'd done such a great job with the property - You made our job that much easier :)
5/5
GoogleThank you so much to Think … I can highly recommend them Sharon did an amazing job she kept me updated at all times … very professional lovely person
Many thanks Sue
5/5
GoogleA very professional company in every respect. Everyone is so friendly, helpful and most importantly I have always found them completely honest and feel confident in all my dealings with them. I would have no hesitation whatsoever on recommending them.
Many thanks Sue. Much appreciated.
5/5
GoogleCan’t thank the guys enough. Matt and Sharon where so patient when we where moving (6 Months ago, I’m a little late with this review lol). We had a chain and where messed about but they done everything they could! The whole team where! Thanks again guys 😊 …
Many thanks Karl
5/5
GoogleExcellent service from Think from start to finish. Sharon was very good and very helpful with everything. Thank you I would definitely recommend Think Estate Agents
Many thanks Juliet. Much appreciated
1/5
GoogleSTOLE OUR DEPOSIT! They also manipulate Google reviews. Don't rent from them. They took ages for repairs, leaving us with no living conditions for months! The house was rented to us, all yellow of so dirty it was! In the end we got threatened to either lose the deposit or go to court and fight for double amount. They charged us for things they didn't put in the inventory and we added a lot of bad things to it. They'll really take advantage of tenants and won't take care of you, they only care for the landlord.
Firstly I completely refute your comments that we manipulate reviews. This is complete slander and untrue. We are really sorry that you feel this way but there is no physical way we could “ steal your deposit” it is held by a third party the DPS who decide if a claim is fair. On this occasion the DPS had evidence of the property before you moved in and also the damage caused at the end of the tenancy and awarded us the deposit for damages. We would never rent a property that is dirty and homes are cleaned prior to a new tenants moving in. You also viewed the property prior to paying a deposit so where under no allusion of the condition of the property nor did you raise any concerns. After reviewing your tenancy I can see all repairs had been handled in line with your tenancy agreement and in a timely manner. I can also see your account had been closed with no outstanding repairs reported. Our lettings team had done frequent inspections on the property to ensure the property was well maintained. Evidence of damage to the property has been supplied to yourselves showing how the home looked when you moved in and the damage that has been caused which exceed fair wear and tear. We have also supplied all written quotes to fix the damages. We aim to be as fair and transparent as possible when it comes to deposit claims and feel we have done this by supporting all claims with evidence and quotes.
5/5
GoogleWe have been looked after by Think for 3 years now and have always had a friendly and efficient service. Jade has been especially helpful these last few months and nothing is ever too much trouble! Thankyou!
Many thanks Kim
5/5
GoogleExcellent service throughout when purchasing a property via Think. Sharon was excellent and went above & beyond to help push everything along, and constantly kept us in the loop.
Many thanks Olivia, very much appreciated.
5/5
GoogleThe service was great - I was kept informed by think throughout with phone calls and emails. Service was friendly and professional. Matthew Smith had the most communication with me and I always found him informative and keen to keep me up to date with what was going on - would recommend.
Many thanks Rebecca. Much appreciated
5/5
GoogleIncredible estate agents who go way above the norm in every aspect of selling your house. The whole team are very helpfull but special praise goes to Sharon who is an absolute star.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks Kev. It’s been a pleasure. We love Sharon too 😀 …
5/5
GoogleI have rented a home from think for over 10 years and have found all the staff to be very helpful, knowledgeable and professional, my recent contact was with jade who really went out of her way to help me and she resolved my issue immediately. I would highly recommend think estate agents Margaret edwards
Many thanks Marg
5/5
GoogleWe would just like to thank everyone at Think for their help throughout the process of our sale with a special mention to Sharon who was always happy to help with any issues we had along the way and reassure us. We would certainly use again. Hannah & Jack
Thanks very much Jack & Hannah
5/5
GoogleJack came round from Think and put together a 1st class video and description of our property. Within days of putting it on the market we had numerous viewings which led to multiple offers and we accepted an offer above our asking price ! Think remained involved in the sale our property throughout the process and a special thank you to Sharon at the Newton office for working so hard (including working overtime) to see it through to a successful conclusion. We would definitely use Think again, they are now our 'Go-To' Estate Agents.
Many thanks Phil & Cath
5/5
GoogleInitial bids were rejected but Think made sure to stay in touch and in the end Sharon helped us get to a positive conclusion for all parties. She was also very helpful throughout the buying process and helped to chase solicitors and speak to the vendor where necessary.
Many thanks Allan, Much appreciated.
5/5
GoogleI’ve dealt with Think over many years as a landlord and recently acted as estate agent in a property sale. You can’t go wrong with this company, the staff are helpful and good to do business with. Unlike many, these are life’s good guys. Thank you for your support over the years.
Many thanks Mark
5/5
GoogleMy partner and I moved in to our new property which is managed by THINK a few weeks ago. The move-in process itself was very easy and any maintenance issues we have had, have been sorted out swiftly by Jade. A fantastic estate agents!
5/5
GoogleWe dealt with Think as first time buyers and they made the whole experience as smooth as possible for us. We dealt with Matt, who was on hand to explain anything we didn’t understand and to put solicitors legal jargon into layman’s terms for us. Matt was always so friendly, professional and easy to communicate with. Buying a house for the first time seems so scary and daunting but Matt made us feel so much more at ease about everything. Think went above and beyond in helping us secure our first home before Christmas and we cannot thank them enough. To Matt and all the team at Think a massive thank you! (Especially for the bubbly, that went down a treat!)PositiveResponsiveness, Quality, Professionalism, Value
Many thanks Pip - glad you enjoyed the "fizzy pop", your review is much appreciated.
5/5
GoogleCouldn’t recommend Think Estate agents enough, from start to finish they have been so accommodating especially with me being in a different country throughout the entire process. As a first time buyer, Sharon in particular supported me through the process, chasing for updates on my behalf, answering any questions and queries I had, it’s been a pleasure Sharon, thank you so muchPositiveResponsiveness, Quality, Professionalism, Value
Many thanks Roisin
5/5
GoogleI cannot thank the lettings staff at the Newton branch of think enough! Hannah in particular! Their attentiveness and attention to detail when helping me move into a rental property was amazing! They took a valid and fair inventory and even discussed this with me prior to signing it off. All certificates received and a full explanation of where and how my deposit was to be stored. Any repairs that needed doing were took up I a timely manner and the workmen used were clean and reliable! Thank you again for helping me find an AST whilst I was going through a difficult time! Would highly recommend these guys!
Many thanks Ashley
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
THINK Estate Agents and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2024, 2025.
British Property Awards by year, 2024 to 20252025 1 Gold The British Property Awards 2025 winners
2024 1 Silver The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 387.
The two THINK Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton-le-Willows won Gold and St. Helens won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2024.
