Trusted Agent profile
★★★★★
846 reviews across 2 offices and 2 platforms
THINK Estate Agents has two offices, in Newton-le-Willows and St. Helens. Together they have 846 reviews on two platforms, rated 4.9 out of 5 overall.
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THINK Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for THINK Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
THINK Estate Agents and its branches won awards at The British Property Awards in two years, most recently 2025.
British Property Awards winners in two years, the group and its branches: 2025, 2024.
2025 1 Gold The British Property Awards 2025 winners
2024 1 Silver The British Property Awards 2024 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA big thank you to Jade at Think who always keeps us up to date with information regarding our rental property. Whether it's regarding the regular inspections, upgrades needed or even rise in rents Jade is always on the ball. Many thanks Jade.
5/5
GoogleJade and the staff at Think are always very helpful and friendly. I have been renting from them for years and they are always happy to help with any queries or issues we have. 100% would recommend them to anybody.
5/5
GoogleAs a Think tenant for the last 6 years, I can’t praise them enough. From the initial process to any general support I may need with my tenancy, Think are always helpful, supportive and professional. The staff are fantastic and always at the end of the phone if I need any support. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Louise! We love having you as a tenant always a pleasure to see you
5/5
GoogleGreat estate agent. Jade was fantastic and helped us secure our perfect rental property. She was helpful and answered any questions quickly. Will definitely be using them again in the future.
5/5
GoogleThe sale of the house proved to be anything but straightforward, but Matt and the team at Think were excellent throughout. We were kept well informed and Matt's professional, yet cheerful, approach meant that we kept our spirits up even when things seemed to be going wrong! I highly recommend them.
5/5
GoogleGood support from Sharon in the sales team in securing a property for me and keeping me up to date as the transaction went through. Great service and regular contact from Jade and the rentals team for managing my properties.
5/5
GoogleDefinitely the best estate agency. Professional, helpful and friendly staff. Many thanks to Jade and Hannah - very quick responses to my inquiries, arranging repairs is pure pleasure. I am glad that I decided to rent a house with them. Agency at the highest level!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Martyna! We love having you as a tenant 😊 …
5/5
GoogleI have been looking for a property for sometime, when I seen a property that met all my needs, I went t9 view the property with Scott an agent from Think lettings agency. He was amazing , he realy listened to my needs and went all out to help me with every aspect of this process. He has been absolutely amazing throughout. I would highly recomend Scot to anyone looking to rent. He will realy take on board all your needs and go above and beyond to ensure you find the perfect property . ❤️
Thank you !
5/5
GoogleI have been with Think Estate Agents for a few years now and they have always been very fast to respond to any queries. Everyone I have spoken with over the phone or through email have been polite, professional and friendly, especially Jade who I usually correspond with. Whenever I have had any issues they have been resolved quickly without any hassle.
5/5
GoogleWe've just finished renting a house with Think Lettings. After previously experiencing some awful agents and landlords, Think were a breath of fresh air. Communicative and organised from the very start, we dealt with Jade from the first viewing to the last email and she was brilliant throughout. We had some maintenance issues which needed to be resolved in the property and we were always able to email Jade who would immediately get someone out to sort it. She was also always kind enough to spontaneously ask how things were going following a maintenance callout. We have now bought a house but would not hesitate to rent with Think if we ever needed to in the future.
5/5
GoogleI highly commend Jade and Scot for their help in finding us our new home. They were very helpful and friendly during the whole process. Jade was quick to response when I raised issues on my locks. Excellent customer service.
5/5
GoogleAmazing support and service … had experience from a buying perspective where Sharon handled the purchase pushing it through and constantly chasing it up ….. it took just 6 weeks to complete (during Covid)!! Then from a letting perspective I have been using them for at least 8 years … Jade is a fantastic new addition to the team, great communicator and makes me feel my properties are in safe hands. Always sourced great tennants and market leading rents !!
5/5
GoogleOur property expert Jade has been so helpful. She is so friendly and kind, she replies to emails quickly and responds to our needs quickly by contacting the relevant people. I know that if there is a problem with house I can contact her and it will be sorted asap. Highly recommend this estate agents, they are the friendliest I have found so far, they really care about their customers/clients needs.PositiveQuality
Thank you so much Kirsty 😊 …
4/5
GoogleRating only, no written review.
Hi Georgia, would be great to hear your feedback and find out how we can get you up to a 5* rating. Look forward to hearing from you 😊 …
5/5
GoogleRating only, no written review.
Thank you!
5/5
GoogleRating only, no written review.
Many thanks Pat
5/5
GoogleRating only, no written review.
Thanks Neil
5/5
GoogleRating only, no written review.
Many thanks Lewis
5/5
GoogleRating only, no written review.
Many thanks Mark, much appreciated.
5/5
GoogleRating only, no written review.
Thanks Tyran
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Newton-le-Willows has the most, with 476 reviews rated 4.9 out of 5, followed by St. Helens with 379.
The two THINK Estate Agents offices, by town:
Yes. In The Trusted Agent 2026 awards, Newton-le-Willows won Gold and St. Helens won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 1 other industry award since 2024.
