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The Property Centre estate agents in Cheltenham, Quedgeley, Stroud and 3 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,876 reviews across 6 offices and 3 platforms

The Property Centre has six offices, in Cheltenham, Quedgeley, Stroud, Gloucester, Abbeymead and Worcester. Together they have 1,876 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.9 / 5

1,676

Reviews on Google

All 6 offices

Facebook logo

4.3 / 5

103

Reviews on Facebook

Business-wide

Trustpilot logo

97

Reviews on Trustpilot

Business-wide

Our offices

The Property Centre's six offices, most reviewed first. Each has its own page.

Latest reviews from every office of The Property Centre

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Lewis Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for rating our service so highly, Lewis.

5/5

Google

Rating only, no written review.

Martyna Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for rating our service so highly, Martyna, we hope you're really happy in your new home.

5/5

Google

Rating only, no written review.

Harley Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for rating our service so highly, Harley. We hope you're very happy in your new home.

5/5

Google

Rating only, no written review.

Miche Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for rating our service so highly with regard to the sale of your home and for taking the time to write us an ESTAS review, we appreciate it.

5/5

Google

Becky.S from the longlevens branch was so professional and helpful in our property search.

Kamil Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

That's always good to hear, Kamil. We're happy to be helping you with your property search.

5/5

Google

Great comunication! Many thanks to Lorna and Millie for their patience! Really happy with the oucome!

Johnny Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for your review, Johnny, and for rating Lorna and Millie's service so highly :)

5/5

Google

Lorna, Becky, Millie and Becka were very helpful in helping me found a property. Highly recommended.

James Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Our team is passionate about helping buyers find their perfect home and we're glad to have helped you find yours. Thanks for taking the time to write us a review.

5/5

Google

Becka, Millie, Lorna and Becky were really helpful in finding my new home. Highly recommended

Brodie Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

That's great to hear, Brodie, thanks for the recommendation. They all strive to give an exceptional service and it's always nice when their efforts are appreciated :)

3/5

Google

If you're buying or selling and are assigned Lorna, you need to immediately change to someone else. Absolutely awful person who had no one's best interest in mind, is extremely rude and has some serious communication issues. Avoid at all costs, get someone else! The seller almost lost us as a buyer due to negligence of Lorna. It wasn't until the seller reached out to us directly that things began to move smoothly. All other members of staff we interacted with were fantastic, otherwise this would be a 1 star review.

Adam Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

Thanks for your feedback, Adam, and for your positive comments about our Longlevens team in general. We’re sorry, however, to hear you were unhappy with Lorna’s service. Please rest assured that we take your comments very seriously and would ask you to email us at info@thepropertycentres.co.uk with your specific complaint so we can look into this. In the meantime, we wish you all the very best in your new home.

5/5

Google

Excellent service from start to end. Thank you so much for solving my house. Libby you are so great πŸ’― thank you John Williams for showing me the property a big hug to the team. …

Abdul Β· 11 May 2024 Β· The Property Centre Gloucester

Agent replied Β· 11 June 2024

You're welcome, Abdul, thanks for taking the time to write us a review. We're glad you've been pleased with our service and hope you're very happy in your new home.

5/5

Trustpilot

Sharea and Dawn are amazing…

I started the house hunting journey with the Property Centre and it all ended with them. Got the best experience always, from Viewing ideal properties and updates on new on the Market properties and Sharea Mckay helped me a lot in this aspect. When my Offer got accepted Dawn took over and updated me all the time on the progression of the Purchase. I highly recommend the Property Centre.

Nontobeko Β· 10 May 2024 Β· The Property Centre Gloucester

5/5

Trustpilot

Kieran from the The Property Centre

Kieran from the The Property Centre, Stroud was very helpful and professional, confirmed every aspect of the selling format so we understood what to expect. Extremely approachable and knowledgable of the market in our area, securing viewings the day our details went live. The high standard of property information and photos resulted in an accepted offer within eight days.

Kevin Β· 28 April 2024 Β· The Property Centre Gloucester

5/5

Trustpilot

Excellent service from the Abbeymead team

We used the Property Centre in Abbeymead to sell our property. From the initial valuation to completion the whole team were amazing. There was regular communication and they were always willing to offer advice without pushing their services or opinions. In comparison to the companies we have used in Hampshire they really were outstanding and we would happily recommend them time and time again.

Anne Β· 12 April 2024 Β· The Property Centre Gloucester

5/5

Google

Very professional and friendly staff. Quick responses to any questions. Oliver and all the team were extremely helpful over my flat purchase. Many thanks

Jo Β· 23 March 2024 Β· The Property Centre Cheltenham

Agent replied Β· 21 June 2024

Thanks for your review, Jo, we're glad you've been pleased with our communication and service. Wishing you every happiness in your new home.

5/5

Google

Fabulous service. Would 100% use again when I am in position to sell the property I’ve just purchased from them. Hannah was my main form of comms and she was fantastic. Always kept me up to date, nothing was ever a silly question or too much to ask. :)

Emily Β· 11 March 2024 Β· The Property Centre Quedgeley

Agent replied Β· 9 June 2024

Thanks for your review, Emily, and for your kind comments about Hannah which we'll be sure to pass on. Wishing you every happiness in your new home.

1/5

Trustpilot

Abysmal communications

Abysmal communications, poor service and prepared to waste the time of purchasers so think twice before listing your property. I made an appointment to view a property over a week a go, the agent gave me the time and day. I had a phone call in the morning to confirm I was attending. "oh yes". I arrived 20 minutes before the allotted time and left 20 minutes after, having travelled an hour to get there. No phone call, no apologies, no text. Richard Dey was supposed to be the accompanying agent - well, all I can say, anyone advertising their investment for sale with this agent will not get the service they deserve if that's anything to go by and I for one, will not have any dealings with them going forward

Andrew Β· 4 March 2024 Β· The Property Centre Gloucester

1/5

Trustpilot

Worcester

To start with, I had a very positive experience. However, this did not last. Their screening process is very lacking and means that the Estate Agents ended up wasting the seller's, my, time with bogus offers if they couldn't afford the mortgage. After 4 offers fell through, 5 seemed to be the charm. However, by this point I felt like I was no longer their priority on the sale. On the last few days I was threatened with Breach Of Contract rather than having it discussed and then had no communication with them on the day of except a text at 3.01pm to say: 'Hi Victoria, Congratulations on completion of Chedworth Drive. Buyer is on the way to collect keys now. Many thanks, Liam' According to the Branch Manger this is enough communication because they didn't feel the need to tell me when and that they had received the keys I posted the night before. I feel that this company needs to remember that there are two sides to a sale and I was the one that paid their bill.

Victoria Β· 26 February 2024 Β· The Property Centre Gloucester

5/5

Google

We booked a viewing that was confirmed by email and text with full details of location and who we would be meeting. We met Simon on site who was very knowledgeable about the property and wider area. Follow up details were with Kim who was equally professional.

Martin Β· 22 February 2024 Β· The Property Centre Cheltenham

Agent replied Β· 21 June 2024

Thanks for your review, Martin. We're happy to be helping you with your property search and will be sure to pass on your kind comments to Simon and Kim

5/5

Google

We were originally with Gloucestershire Property Online but when they closed The Property Centre took over the sale of my late mothers property. We are very grateful for the professional manner in which the team particularly Kieran progressed the sale. I am also impressed with Allison’s help and her coordination of all the parties involved in the final weeks of the conveyance.

Neil Β· 21 February 2024 Β· The Property Centre Stroud

Agent replied Β· 20 June 2024

Thanks for taking the time to write us a review, Neil, and for your kind comments about Kieran and Allison, we'll be sure to pass those on. We're glad you've been happy with our service and wish you all the best for the coming year.

5/5

Google

We have just sold our house through The Property Centre Stroud, and can't thank Jamie and his team enough. We had excellent communication from making our first enquiry through to exchange/completion, and everyone we spoke with was so friendly and helpful. Shout out to Allison who handled the sales process for our home, and liaised with the buyers and solicitors. As first time sellers it was a tense process, and she was totally there for us the whole time - thanks Allison!!

Mrs Β· 21 February 2024 Β· The Property Centre Stroud

Agent replied Β· 20 June 2024

Thanks for your review and for your kind comments. The whole team works hard to make the selling process as easy as possible and it's always nice when their efforts are appreciated :)

1/5

Trustpilot

Our experience wasn’t good

Our experience wasn’t good. We were taken in by the sales pitch and promise of an excellent service. Once the contract was signed the problems started. The virtual tour was published without our approval, the photos weren’t great and the description was copied from another property. We sold quickly, but the buyers dropped out after dragging their heels. We couldn’t get any information from our sales progressor, and when we complained about the poor communication we were told the sale had fallen through. They didn’t really seem interested in selling our house after that. When we decided to change agents they forewent the 4 weeks notice period and released us immediately and unceremoniously shoved our keys back through our door.

Claire Β· 19 February 2024 Β· The Property Centre Gloucester

1/5

Trustpilot

Avoid at all cost!

Avoid at all cost! We ended changing agents due to appalling process. During the evaluation process they said they could sold for 15k more than anyone else. When they came back to sign the contract one week later they dropped the price 15k which was extremelly dissapointing. We actually agreed on a 5K drop only. When they took the pictures we were very specific about not publishing the garage one because it was a mess. In theory they took it for measuring purposes. Guess what? It was published! We sold very quickly but communication stopped. 10 days before exchange I sent an email asking for information about buyers mortgage situation and survey. Someone different sent an email inmediately saying buyers have dropped out, no other explanation given. From there onwards, they only brought people that clearly have been convinced with no real interest in the house. Agents showing the house were constantly late (in one occassion 10 minutes late!). They even left some lights on after one of the visits. We have pets so we were very specific also about not closing doors but we found several of them closed after single visit. 0 interest in selling the house. In the end, we lost the house we have bought and we had to change agents.

David Β· 16 February 2024 Β· The Property Centre, Abbeymead

5/5

Google

The Property Centre Quedgeley have been excellent all the way through, not only my purchase but my house search before hand too! We've had excellent estate agents show us round such as Leane & Courtney. With the also great support from Ewa, James & Lucy thriufg various other queries we had. Rounding it off with Hannah who followed up & chased everything all the way! Thank you for a simplistic, hassle free & great experience during my purchase Team Property Centre Quedgeley!

Ben Β· 10 February 2024 Β· The Property Centre Quedgeley

Agent replied Β· 9 June 2024

We're glad you've been pleased with our service throughout your recent purchase, Ben. The whole team work hard to make the buying process as easy as possible and it's always nice when their efforts are appreciated :) Thanks for taking the time to write us a review, we hope you're very happy in your new home.

2/5

Trustpilot

The Property Centre - Quedgeley Branch (Head Office)

If you are renting a property, please doing so through TPC. I rented a flat through them for a few months and it was honestly the worst experience. Although I rented in Cheltenham, I had to deal with the Head Office branch for any maintenance issues and they were shocking with their response times or generally just fobbing me off. There is a particular woman Tracey Atkins Nash who can be quite blunt over email or phone calls. They never seem in a hurry to chase any queries up for tenants. I vacated the property nearly 2 weeks ago due to the endless shabby state of the flat and the noisy neighbours and not feeling safe. I left the flat in a far better condition than what I found it and I am still waiting for my deposit back. I have had to call and email numerous times and I just get told that they have emailed the landlord......it's been 2 weeks!! TPC should be chasing the landlord via phone for him to get his act together to return tenants deposit. I would never rent through The Property Centre again! They also don't like it when you call them out on their bad customer service. This is just my renting experience with them. I'm sure if you were selling or buying a house from them, they'd be a lot nicer.

Emma Β· 6 February 2024 Β· The Property Centre Gloucester

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Property Centre is among the ESTAS 2026 winners.

  • GoldESTAS 2026: Best Regional Group (6-20 Offices) in the UK, Sales
  • WinnerESTAS 2026: Best Regional Estate Agency Group by Region, Southern

ESTAS 2026: 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award across five branches.

ESTAS winners in six years, the group and its branches: 2019, 2022, 2023, 2024, 2025, 2026. ESTAS award winner every year since 2022.

ESTAS awards by year, 2019 to 2025
  • 2025 3 Gold, 1 Bronze, 2 Best in County and 4 Best in Postcode across four branches ESTAS 2025 winners

    • GoldESTAS 2025: Best Estate Agent Office in the UK
    • GoldESTAS 2025: Sales, Southern (Berks, Buck, Gloc, Ox)
    • GoldESTAS 2025: Sales, West Midlands (Heref, War, WM, Worcs)
    • BronzeESTAS 2025: Sales, Southern (Berks, Buck, Gloc, Ox)Abbeymead
    • Best in County (2)ESTAS 2025
      • Gloucestershire: Sales
      • Worcestershire: Sales
    • Best in Postcode (4)ESTAS Best in Postcode 2025
  • 2024 2 Gold, 2 Silver and 1 Best in County ESTAS 2024 winners

    • GoldESTAS 2024: Sales, Southern (Berks, Buck, Gloc, Ox)
    • GoldESTAS 2024: Best Estate Agent Office in the UK
    • SilverESTAS 2024: Sales, Southern (Berks, Buck, Gloc, Ox)
    • SilverESTAS 2024: Sales, West Midlands (Heref, War, WM, Worcs)
    • Best in County (1)ESTAS 2024
      • Gloucestershire: Sales
  • 2023 1 Gold, 1 Silver, 1 Bronze and 3 Best in Postcode across three branches ESTAS 2023 winners

  • 2022 1 Silver ESTAS 2022 winners

    • SilverESTAS 2022: Sales, Southern (BERKS, BUCKS, GLOUC, OX)
  • 2019 1 Silver, 1 Bronze and 2 Best in County ESTAS 2019 winners

    • SilverESTAS 2019: Sales, Southern (Gloucestershire)Abbeymead
    • BronzeESTAS 2019: Sales, Southern (Gloucestershire)
    • Best in County (2)ESTAS 2019
      • Worcestershire: Lettings (Landlords)
      • Worcestershire: Sales

Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.

The Negotiator Awards

The Property Centre is among The Negotiator Awards 2025 winners.

Negotiator Awards winners in six years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025. A Negotiator Awards winner every year since 2019.

Negotiator Awards by year, 2019 to 2024

Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.

EA Masters

The Property Centre and its branches won awards at EA Masters in one year, most recently 2022.

EA Masters winners in one year, the group and its branches: 2022.

EA Masters by year, 2022

Source: EA Masters winners lists, as published, linked by year.

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Questions about The Property Centre

Which office of The Property Centre has the most reviews?

Cheltenham has the most, with 924 reviews rated 4.8 out of 5, followed by Quedgeley with 464.

Where are The Property Centre's offices?

The Property Centre's six offices, by town:

  • Abbeymead: 4 Mead Road, Abbeymead, GL4 5GL
  • Cheltenham: 28, Bath Street, Cheltenham, GL50 1YA
  • Gloucester: Unit A Greyhound Gardens, Longlevens, Gloucester, GL2 0XP
  • Quedgeley: The Orchard Centre, Olympus Park, Bristol Road, Quedgeley, GL2 4SA
  • Stroud: 55 London Road, Stroud, GL5 2AD
  • Worcester: 292 Tolladine Road, Worcester, WR4 9BA
Has The Property Centre won any awards?

Yes. In The Trusted Agent 2026 awards, Cheltenham won Platinum, Abbeymead won Gold and three more branches won Trusted Agent. At the ESTAS 2026 awards the group won Gold for Best Regional Group (6 to 20 offices) in the UK and Best Regional Estate Agency Group by Region in Southern, and its branches won 2 Gold, 1 Bronze, 2 Best in County, 5 Best in Postcode and 1 other award. The group and its branches have also won 38 other industry awards since 2019.

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