Trusted Agent profile
★★★★★
458 reviews across 2 offices and 4 platforms
Temme English has two offices, in Wickford and Colchester. Together they have 458 reviews on four platforms, rated 4.7 out of 5 overall.
357
Reviews on Google
All 2 offices
58
Reviews on Facebook
All 2 offices
1
Reviews on Yell
All 2 offices
42
Reviews on Trustpilot
Business-wide
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Temme English's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI’ve just recently brought a flat and Mitchel and Rachel were both very good. Without Rachel’s drive and professionalism I don’t think I would yet be in. Thank you both so much and a happy Easter to you and all the team
Hi Kimberley. Thank you for leaving this review. We all wish you well
5/5
GoogleIt has We are the first time Byers with TemmeEnglish. They are extremely helpful. from beginning to completion day. Every time little things they inform US.will go with TemmeEnglish next time definitely and recommend it to anyone. All the staff was nice, especially for Raichal Mason.
5/5
GoogleBrought and sold through Temme English the service received from Carl and the team was outstanding the small added touches made the experience a pleasure. I will be recommending Temme English to all my friends and family. Thank you.
Thank you for taking the time to leave a review Zoe 👍 …
5/5
GoogleWould recommend 100% always friendly and helpful, always at the end of the phone for all our silly questions and totally professional from start to finish. Mitchell and Rachel were absolute stars and we couldn't have wished for a better experience. Many many thanks for all your hard work.PositiveResponsiveness, Quality, Professionalism, Value
Hi Kerry, Thank you for the lovely review.
5/5
GoogleExcellent team and really determined to get the property sold. Mitchell outperformed all competitors and Rachel was able to push conveyancing and completion within 2 months. Excellent achievement.PositiveProfessionalism
Thank you George, We are delighted that you were pleased with the service.
5/5
GoogleWe have rented our property through Temme English for 2 years. We went with them, because they were friendly and professional. We have had good service over the last 2 years and have had no issues at all. As landlords living overseas, it was good to know that your property was in capable hands. Thank you.
Thank you Laura.
1/5
GoogleAwful experience buying from Temme English Colchester. Rushed viewings (when we were able to get them for the house we had agreed to purchase), staff unable to unlock the front door (on every visit, not just the first) and chasing for information and answers. Completion day was the worse - they said they would meet us at the property to hand the keys over. However they changed their mind once the solicitor called to say we had completed and now had to go to the office. Whilst trying to explain to Carl that this is not what was agreed, he accused me of being aggressive and of lying. Same to my husband (must be his standard line to deal with awkward conversations) laughed at my husband and hung up. Keys were literally handed to us with no pleasantries that other estate agents do - no card, no gift, no meter readings. They simply do not care once you agree to buy a house they are listing
Dear Natalie To respond fully, I am am going to answer each point you have made separately. 1) The viewing I believe you felt was rushed was arranged out of hours to accomodate your request. The employee present could have handled this better. He should have set expectations regarding availability and suggested that if you required longer then perhaps a further viewing time would be required. Although ‘rushed’ you were at the property for 45mins and the employee did help by arranging the viewing outside normal hours so it seems hard that you have not made any recognition of this in your comments. 2) The issue with the door was not the fault of Temme English, but an unfortunate issue with the lock which was faulty 3) We would never make a promise to personally deliver keys to a buyer. Completion can happen at any time during the working day, and with other appointments and commitments this would be logistically impossible to achieve to anyone’s satisfaction 4) I did not accuse you of lying. There was clearly a miscommunication somewhere. Hand delivery of keys is not a service we provide for the reasons given above and i tried to explain this 5) To say that we do not care is untrue and does not reflect the commitment and hard work from the team that goes into each and every sale.
5/5
GoogleI have just purchased a house through Temme English, throughout the process Rachel has been fantastic, keeping everyone up to date and informed during the process and keeping everything moving. Should I find myself looking to sell in the future I would not hesitate to use Temme English.PositiveResponsiveness, Professionalism
Thank you for your lovely review Annabelle and we wish you all the happiness in your new home. We look forward to hearing from you in the future.
5/5
GoogleTemme English team's are brilliant , great communication, professional approach and caring for the customers are the attributes of the team. Mitchell and Rachel have provided us with great customer experience, always had time to answer our queries and helps us with any enquiries this is what makes things easier when buying a new house. Thanks you guys, Beata and PeterPositiveResponsiveness, Quality, Professionalism
Thank you Beata, and thank you very much for the kind gifts😀 …
5/5
GoogleAfter having a very bad experience with another local agent we where so happy to deal with Mitch and Rachael at Temme English. They communicate so well are polite and professional and exceeded our expections. They sold our property for us within a good time frame with minimal hassle, I will definitely be using their services again when I need to. Thanks again
We are delighted you were happy with the service, thank you!
5/5
GooglePhoned to enquire about a property that there was an open day on but we couldn't make the open day due to work commitment Mitchell went above and beyond and got us a viewing before the open day. We loved the property and put an offer in straight away. The speed and communication from offer being made to accepted was second to none and he is a credit to the business. Rachel has also been very helpful and kept us updated as although we were in a fairly simple small chain there were many bumps in the road. But Rachel would phone us often with updates.PositiveQuality, Professionalism
Hi Alex, thank you for you feedback, its great to hear feedback that compliments our views we have for our staff and that they were able to assist you to a high standard with your house purchase. We hope you enjoy your new home.
1/5
GoogleWe have recently completed on a purchase of a property with Temme. Initially our first visit to the house we brought was a nice one, Mitchell met us at the property and showed us around. We loved the house and Mitchell was a pleasure to deal with, we discussed his baby who was due, wished him well etc and subsequently offered 10k over the asking price for the property as we really wanted it. Sadly for me personally the service we received from this stage on was below the standard expected. The agency was fairly difficult when we needed to view aspects of the new house to prepare for moving in, the visits were rushed on more then one occasion, mainly because the door lock was difficult to open, we accepted this on a couple of occasions but the consistent lack of planning to gain entry going forward was frustrating and time consuming. The staff showing us around were always polite but sadly often late to viewings. We asked for some support for getting the locks changed, which was refused by the seller, that's fine on our part as we have made the required changes after moving in, however we didn't receive prompt communication from Temme about this, I had to chase 6 times via email and phone calls to get an update, when I did get an email regarding the locks I responded by calling them, I was told I didn't answer calls ans had miscommunication from them, I had no records of any missed calls from Temme, I returned all calls if I missed them at work. We were then set a short notice deadline to exchange contracts, Rachel dealt with this in a professional and prompt manner and she was always a pleasure to speak to, she called to congratulate us on our new home with real enthusiasm and care when it went over the line, it meant alot to us to get it done and Rachel was instrumental in helping us. Sadly the completion day was ruined and has left a real bad taste in our mouth. Moving jnto a dream home is supposed to be special, we have obviously got cross's wires here with regards to the key hand over, we believed we were to meet Rachel at our new house and be handed our keys, this didn't happen much to our frustration but we understand the communication breakdown, however we were dealing with solicitors, both agent's and removal people when this was discovered, it was stressful and difficult as all home moves are, when on the phone to discuss this issue my wife and I were accused by Carl of being passive aggressive, no we were stressed!!! The most painful hit was Carl laughed at us, rammed home his point and didn't try to understand the stress we were under, we hadn't moved fro 12 years, you do it everyday so some understanding would have gone along way even if the result was the same! Please don't laugh at people whi have spent 360 thousand pounds of their hard earned money, it hurts. Carl also put the phone down us therefore having the keys to our home , I had to go and get them which was awkward and difficult. We also had no calls leading g up to moving day to see if we were ready, if we were OK and could they offer any words of support or help, nothing! Once in our new home we didn't get a welcome card, no welcome gift like many agents have done, the agent selling our house did that instead!! It left a sad feeling with us, like we were a nuisance who had completed a house so please politely go away now, we are done feeling. I called the next day and asked for Rachel, we wanted to smooth everything, leave it on good terms, its now 4 days later and we haven't had a call back so I guess our feeling of we are dine was correct, now I'm writing this to share my experience and frustration. Please going forward give people a more memorable moving day, it's hard, stressful, show you care and help, don't laugh at people.
Dear Mike, As with your partner’ review, I am going to deal with each aspect fo your feedback in turn 1) I am sorry you felt you didn’t have the time you would have wanted in the house prior to completion. Problems gaining access, as you pointed out, related to issues with the front door.. The seller was asked to remedy the situation, unfortunately this could not be resolved ahead of the purchase. 2) The short notice deadline to exchange was out of our hands. Rachel, as you said worked hard to get everything into place on schedule 3) We cannot commit to key delivery upon completion by nature of the fact that there is no time set for the exchange of funds to happen. It is impossible to work this service around other appointments and commitments. There was clearly a breakdown in communication somewhere which resulted in, as you said “crossed wires”. House moves are stressful and it can be difficult to have additional stressors (which were unexpected) added to the load. I should have been more understanding of the reasons behind your frustration, but perhaps there could also have been some understanding of the explanation behind why Temme English could not provide this service for you 4) Rachel sends her apologies for not being in touch ahead of your written review - she did not receive the message you had called. I am aware that you have since spoken and hope that everything is left on good terms.
4/5
GoogleWhat should have been a really straightforward process ended up being very long winded and after a bit of a shaky start, Rachel Mason and her team really pulled out the stops to secure us a new buyer. Rachel worked really hard to ensure the sale went through as quickly as possible and we can't thank her enough for all the chasing, calls and updates she made, she was a real star!PositiveQuality, Professionalism, Value
Thank you for the review Nicola. We wish you all the best in your new home👍 …
5/5
GoogleFrom start to (almost) finish everyone has been brilliant. Was lovely to meet Carl who we made frist contact with and came across very genuine so we decided to put on market. Both Mitchell's done our viewings and could not fault them. Once we had a sale agreed Rachel definitely went above and beyond for us. We had alot of issues with our buyers solicitors and she was on the case constantly to ensure we could exchange including working overtime. She also worked really well with our sellers estate agent to ensure things went smoothly on that end. We are now set to move on Friday and I know she will be on the case as soon as she's in the office. Thank you to everyone in the colchester branch! Victoria and Alex CullipPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleIt was a pleasure to buy a house with Temme English. It was my first experience buying a house and I was a bit nervous at the beginning but it was really easy to talk to Rachel who was always friendly and helpful. Thanks for dealing very professionally with the gaffes like calling the agency and thinking I was calling Sainsbury's online groceries. Sometimes it's too many calls and emails at the same time Ahah! And finally, I would like to thank you for the lovely gift and I wish you guys good luck and that you may prosper in the agency business.
5/5
GoogleAbsolutely fantastic service from Temme English throughout my purchase. As a first time buyer having such a bad experience with my solicitor it was refreshing to be buying from such a professional estate agent. Special mention goes out to Rachel for keeping me right up to date throughout the process. Would definitely recommend them and hope to use them again in the future.
Hi Pete, we want to wish you all the happiness in your first home! Thank you for your kind words and we look forward to hearing from you when your ready for your next venture,
5/5
GoogleAlthough they weren’t actually our estate agents for the sale (they represented our buyer); Rachel was an absolute star and gave us so much support and help in getting our chain moving. Indeed, more than was given to us by our own estate agent(!) They will certainly be top of my list to sell through next time, and highly recommended to anyone unsure/hunting! Cheerful, happy, and responsive - who can ask for more!PositiveResponsiveness, Professionalism
Hi Sarah, thank you for your lovely review. We are glad we could be of assistance to get the sale through for you and we wish you all the happiness in your new home.
5/5
GoogleIt was a pleasure to have sold my property via Temme English after having been on the market with 2 other agents for near on 20 weeks. A lovely gentleman called Michael visited our house and we were blown away with his presentation. We had an in depth discussion and covered many area as to why perhaps we hadn’t agreed a sale on our home as of yet. We also spoke about the many reasons that make Temme English different to the rest so to speak. Michael’s marketing strategy was a thoughtful process and just 1 week and 8 viewings later we had agreed an offer for above the suggested marketing price. We can not fault the team at Temme English nor thank them enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for this kind review. We all wish you every happiness in your new home.
5/5
GoogleI have just completed on a property in Colchester & want to share how amazing RACHEL MASON, Assistant Branch Manager is. Rachel went beyond the call of duty to get my purchase through which turned out to be a complex chain. Anyone having Rachel overseeing their sale or purchase would be in extremely safe hands. I would not hesitate to recommend Rachel.
5/5
GoogleRachel has been great throughout the whole process of buying our next home. She has been helpful and quick to respond to enquiries - often spending time going backwards and forwards with the vendors and ourselves. Mitchell was great too when we initially viewed and we didn't feel rushed - he seemed to know alot about the property. Overall really impressed with Temme English and the buying process has been made stress-free with these guys. Thanks all!
5/5
GoogleMy wife and I were quite nervous about choosing the right estate agent to sell our house, I am glad we went with Temme English. The process was great from start to finish, photos by Michael were great, Mitchell got the house sold quickly at a good price and Rachel made the sale process very easy and made it feel less stressful. They were all very easy to get hold of Rachel even taking/returning calls outside of working hours. Everyone we dealt with was trustworthy, courteous, friendly and made us feel like valued customers. Would definitely recommend 👌PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Jeff. We all wish you every happiness in your new home.
1/5
FacebookAwful experience buying from Temme English Colchester. Rushed viewings (when we were able to get them for the house we had agreed to purchase), staff unable to unlock the front door (on every visit, not just the first) and chasing for information and answers. Completion day was the worse - they said they would meet us at the property to hand the keys over. However they changed their mind once the solicitor called to say we had completed and now had to go to the office. Whilst trying to explain to Carl that this is not what was agreed, he accused me of being aggressive and of lying. Same to my husband (must be his standard line to deal with awkward conversations) laughed at my husband and hung up. Keys were literally handed to us with no pleasantries that other estate agents do - no card, no gift, no meter readings. They simply do not care once you agree to buy a house they are listing
5/5
TrustpilotWe can’t thank (Basildon office) enough
We can’t thank (Basildon office) Dean, Harriet, Lucy and Louise enough for a professional yet friendly service re our flat sale. Took just over 4 months from start to finish. A great team.
5/5
TrustpilotGreat service!
Great service! Special thanks to Mitchell & Rachel from the Colchester branch who helped us with our new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Wickford has the most, with 316 reviews rated 4.7 out of 5, followed by Colchester with 184.
The two Temme English offices, by town:
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