SW19.com has 193 reviews across three offices (London, London and London) and two platforms, rated 4.3 out of 5 overall. SW19.com has the most, 104. Checked 9 October 2026.
181
Reviews on Google
All 3 offices
12
Reviews on Facebook
Business-wide
SW19.com's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFantastic experience from start to finish! Personal and kind from the very first phone call, with great tips on preparing our house for sale. Held an open day and sold our property really quickly. Karl and Gary were brilliant - always personable and available - and Christine kept us updated every step of the way. Having used another agent before (a mistake!), the difference was night and day. Highly recommend!
5/5
GoogleWe bought through SW19 and had a really positive experience from start to finish. The team were all friendly, professional and very helpful throughout the process. Christine, our Sales Progression Manager, was responsive, proactive and always on the ball, keeping us updated and helping everything move along smoothly. Buying a house can be stressful, but the communication and support from the team made the whole experience much easier. We'd happily recommend SW19!
5/5
GoogleWe could not be more grateful to Luke, Clare and the entire team at SW19 Estate Agents. From start to finish, they provided us with an exceptional level of service, invaluable advice and unwavering support during what can normally be a very stressful process. The whole team goes above and beyond, balancing absolute professionalism with genuine care and kindness. We felt completely looked after every step of the way and we are forever grateful for everything they have done for us. A special, big shout-out to Christine too for all of her incredible help! Exceptional Service, Highly Recommended!
5/5
GoogleThank you to Stephen and Christine for their hard work, dedication, and empathy throughout the process
1/5
GoogleI would strongly advise against using this estate agent. My experience, particularly with the management agent, was incredibly frustrating from start to finish. The property was in a poor state when we moved in, and getting even basic issues addressed felt like an uphill battle. Every concern required multiple follow-ups, and instead of being handled professionally, they were often dismissed or minimised, which became exhausting over time. Communication was most of the times unhelpful, and rather than taking responsibility or working towards solutions, it often felt like the goal was to deflect and delay. Ultimately, instead of resolving ongoing problems, we were asked to move out altogether. Overall, a very disappointing experience that I wouldn’t wish on others.
5/5
GoogleI had a fab experience buying a flat with SW19. Christine was an absolute superstar getting the purchase over the line and keeping me updated all throughout the process!
5/5
GoogleWe had a fantastic experience buying our first home with SW19 a few months ago. In particular we would like to thank Stephen who made the whole experience great - he really stood out from other estate agents we had met during our property search due to his knowledge of the local area, and interest in taking the time to understand exactly what we were looking for and offer a more bespoke service. The house we bought in the end wasn’t originally on our radar - so we have Stephen to thank for that! Jennifer was also great as our first point of contact for viewings. I would definitely recommend SW19 overall and expect to instruct them sale side in the future. The service with SW19 was, in our view, miles better than the big UK wide estate agencies that also operate in the area.
5/5
GoogleWe sold our flat through SW19 and would absolutely recommend them to anyone. After meeting with several different agents - SW19 came across as honest, professional and transparent. With genuine knowledge and love of the area. I would like to particularly say thanks to Jennifer and Christine for working so hard to get the sale pushed through - so much problem solving and excellent communication throughout the process - thanks again to the team
2/5
GoogleWe were served a no fault eviction after just five months, which turned our lives upside down shortly after moving in. There was no empathy or consideration for our situation, and throughout the process it felt as though the agency acted solely in the landlord’s interests. At the end of the tenancy, they attempted to deduct nearly £400 from our deposit. We formally disputed this through the deposit protection scheme and were awarded the full amount back three months later. Maintenance issues during the tenancy were dealt with in a timely manner. However, towards the end of our tenancy the experience felt focused on trying to extract money from us rather than treating us fairly. We were good tenants, we paid rent on time, vacated as requested, and left the property clean and tidy. Overall, the experience was very stressful.
Thank you for your feedback. We are sorry to hear that you found the experience stressful; however, we feel it is important to clarify several points for accuracy. The notice served was a standard no-fault possession notice issued at the landlord’s request, strictly in accordance with the tenancy agreement and current legislation. As an agent, we are legally obliged to act on the landlord’s lawful instruction in these circumstances. This was not a discretionary decision made by our office. With regard to the deposit, proposed deductions related to the condition of the property at check-out, which differed from the signed inventory at the start of the tenancy. As is standard practice, the matter was referred to the independent deposit protection scheme for impartial adjudication, and we fully complied with that process and its outcome. For completeness, the tenancy itself arose via a tenancy swap arrangement, rather than a brand-new letting directly through our marketing channels. We are pleased that you acknowledge maintenance matters were handled promptly during the tenancy, as we always aim to respond to reported issues as quickly as possible. While we appreciate your perspective, we must also ensure that public comments reflect the contractual and factual position of all parties involved. We wish you all the best in your future accommodation.
1/5
GoogleEstate agent cancelled the viewing 5 mins before the agreed time and after my partner and I had travelled over an hour after work to see 2 properties. Apparently because Jennifer's colleague didn't leave the keys for her.. Simple task.
Hi Angus, Thanks for taking the time to leave a review. We’re genuinely sorry for the inconvenience caused, travelling over an hour after work only to have a viewing cancelled is understandably frustrating. In this instance, the issue actually stemmed from the phone number entered when you registered online, which meant we weren’t able to reach you with an update. Mistakes happen, on both sides, and we’re all human. Had we been able to get hold of you, we would absolutely have saved you the wasted journey. That said, we appreciate your feedback, and we hope the rest of your property search goes smoothly. Have a great day.
5/5
GoogleIf there is anything you take from this review: WORK WITH STEPHEN!!! I’ve never experienced such tenacity and determination with a letting agent before. From the start, he was friendly, welcoming and transparent. I was in a rushed and difficult situation and Stephen was patient and proactive throughout all of it. He answered all of my questions and gave me helpful and accurate advice. Even with minor issues, he was adamant that we could get through them and it kept my spirits high. Stephen was honest about the process and the property, I didn’t feel like I was pressured or misinformed at all. He was speedy with paperwork and concerns regarding third parties which allowed me to move into the new place in less than 2 weeks. The other staff I encountered: Debbie, Jenny and Luke were also fantastic. They were warm and welcoming and happy to help or direct me to the person best suited for my concerns. This is a fantastic company. I would work with them again in a heartbeat. Thank you for all of your help, SW19!
1/5
GoogleRating only, no written review.
5/5
GoogleThanks to the CW SW19 Estate Agents team (Karl, Stephen and Christine for her relentless drive - she really did everything she could to help!) for getting our family to the point of exchange with a very tricky chain!! We achieved over asking price and exactly what we were hoping for when we first contacted them - a quick open day and offers within a week, helping us to secure the property we were also hoping to pounce on and made that a brilliant reality. Highly recommend SW19 for their professional and approachable nature, with a very competitive rate. Thanks again! 🙏🏻
5/5
GoogleSW19 are super helpful, efficient, well priced and they got us though a difficult sale with tact and efficiency. Highly recommended.
5/5
GoogleI had a fantastic experience with SW19. Stephen was absolutely brilliant, his communication was spot on, and his sense of humour made the whole process a joy. If you're looking to rent a property, he's your guy!
5/5
GoogleI had a fantastic experience working with Stephen Mcglynn at SW19. Stephen was incredibly knowledgeable about the area, he provided clear guidance throughout the process, and he was available to answer my questions. His negotiation skills …
Wow! Your glowing review has us all doing a celebratory dance around the office (especially Stephen). … More
5/5
GoogleWe had an amazing experience using SW19 Estate Agents. The highlight was Stephen who was professional, courteous, emphatic, and went above and beyond the call of duty to ensure our family was happy with our decision. Moreover, he walked us thru the entire process to make everything run smoothly.
1/5
GoogleUnfortunately, we had a deeply unsatisfactory experience dealing with Jennifer Aubert at this agency regarding a holding deposit. After paying a £450 deposit in good faith, we transparently disclosed during referencing that one tenant was employed on back-to-back contracts, continuous employment for over two years, yet lacked a single long-term contract document. Despite clearly demonstrating consistent income and affordability, Ms Aubert insisted on retaining our deposit because we had supposedly “wasted the landlord’s time.” This justification is not only unreasonable but unlawful under Schedule 2 of the Tenant Fees Act 2019, which permits retaining holding deposits only under specific statutory conditions, none of which applied here. The agency’s actions have been misleading, unprofessional, and have caused unnecessary stress. I would strongly recommend both prospective tenants and ethical landlords to approach this agency with considerable caution. Prospective tenants deserve fair, transparent, and lawful treatment, and responsible landlords should carefully consider how their reputation may be impacted by an agency conducting business in this manner.
William, let’s be honest, you misrepresented your financial situation and failed to provide the transparency expected during referencing and now your attempting to spin that into a story of unfair treatment! The truth is, your application unraveled when it became clear you couldn’t substantiate your income in a way that met SW19's and the landlord’s requirements, despite multiple chances. Our team acted entirely with professionalism and followed the correct process throughout. We prefer working with genuine applicants who are upfront and truthful from the outset.
1/5
GoogleMy flatmate and I paid the holding deposit and signed the contract for an SW19 property on 4th March. The move-in date was supposed to be 4th April. …
We’re truly sorry for the distress this situation has caused you and your flatmate. We completely understand your frustration, it is a deeply frustrating and frankly embarrassing position for us too. … More
1/5
GoogleI can’t believe how painful it was to leave this agency, especially after they unfairly deducted from our deposit. I will never rent from them again. I’ve rented with other agencies like foxton before and never had such issues. My experience was a constant battle.calling them to deal with impolite agent, complaining about a ‘refurbished’ flat that was falling apart, and struggling to get repairs done. The constant mold was unbelievable! How is it possible to pay almost £1,800 a month for a flat with mould, cheap paint, a leaking boiler, and a washing machine. Anyway, it’s over now, and life goes on
Thank you for taking the time to leave a review. We’re sorry you were unhappy at the end of your tenancy. Just to clarify, our deposit return process follows the legal guidelines set by the Tenancy Deposit Scheme, which includes checking that all final bills are paid and that the property is returned in accordance with the signed inventory. This is standard practice across the industry. If you believed any deductions were unfair, you had the right to raise a dispute with the deposit scheme, a free, impartial service designed specifically for this purpose. To our knowledge, you chose not to pursue this option. Regarding the condition of the property, the flat was refurbished shortly before your tenancy and passed all required safety and compliance standards. Had issues such as mould or appliance faults been properly reported through the correct channels, they would have been addressed swiftly, as is our consistent practice with other tenants. On a side note, having looked at your wider review history on Google, it appears this isn’t the first time you’ve had a negative experience with a business. While we understand that not every interaction goes perfectly, perhaps a more positive outlook might lead to better outcomes all round. We genuinely wish you the best in your next home.
5/5
GoogleI highly recommend SW19 Estate Agents. As a first time buyer, I naturally had a lot of questions about the process and the team were always available to reassure and give sound advice. Very supportive from beginning-end of the process. …
5/5
GoogleA really great service. Initially shown around our new property by Stephen who was keen to help us and very easy to talk to. …
5/5
GoogleI recently bought a flat with SW19 as the estate agents. They were so helpful, from Stephen recommending flats to view and arranging extra viewings at convenient times to Christine in the office being so organised. Amazing service thank you so much. From having my offer accepted to completion it only took about 10 weeks. Thank you xx
5/5
GoogleWe used SW19 for the sale of our property and we couldn’t have asked for anything more. The property was sold in less than 10 days which really took the stress out of that part of the process. Christine was our sales coordinator and she was AMAZING. She did everything she could to ensure our sale and purchase proceeded in a timely manner and she provided regular updates throughout. You will not find anyone more reliable to assist with your sale than Christine - we are super grateful to her and 100% recommend!
Hi Gabby, Wow, thank you so much for your kind words! We’re thrilled to have helped make the sale of your home smooth and (dare we say) stress-free. Selling in under 10 days is no small feat, and Christine will be over the moon to hear your praise, she’s an absolute star and we’re lucky to have her. Wishing you all the best in your new home, and if you ever need us again, you know where to find us. Thanks again for the recommendation, it means the world to us!, The SW19 Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
SW19.com has 193 reviews across its three offices, rated 4.3 out of 5 overall: 181 on Google, 12 on Facebook. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
SW19.com has the most, with 104 reviews rated 4.2 out of 5, followed by SW19.com with 87.
SW19.com, 119 Merton Road SW19 1EH; SW19.com, 44 High Street Colliers Wood SW19 2AB; SW19.com, 83 Hartfield Crescent SW19 3RZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.