Trusted Agent profile · Surrey
Verified
★★★★★
6,739 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,739 reviews on four platforms, rated 4.6 out of 5 overall.
5,288
Reviews on Google
All 9 offices
398
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,051
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Showing 5,127 reviews on Google only. Show every review
5/5
GoogleJacob, he's amazing,he showed us many properties and explained the pros and cons about them. He understood the position, we were in and replied to our emails as soon as possible and answered all of our questions I wish him good luck for everything and many thanks for his service.
5/5
GoogleFantastic services from Mr Louise French and his. Down to earth and always eager to execute what needs done.
5/5
GoogleRecently completed with Sam (and assistance from Louis). They, (particularly Sam) were helpful from the start and kept me constantly updated and helped to manage the process and make it a smooth and uncomplicated transition, pre and post completion. I would definitely recommend using them.
Dear Christopher, Thank you for leaving us a 5* review. We are delighted to hear that Sam and Louis from our Thornton Heath Sales team were very helpful throughout your property purchase. We wish you all the best in your new home. Kind regards, Zoe PA to Directors
5/5
GoogleGreat service from Sam and Jola! Laura and I are truly grateful for their help in finding our new home. From identifying a great deal to supporting us throughout the process - and even leaving a thoughtful welcome card in the property - they went above and beyond. Highly recommended!
Dear Paulo and Laura, Thank you for leaving us a 5* review! We are delighted to hear that Sam and Jola went above and beyond whilst finding you your new home! We wish you all the best. Kind regards, Zoe PA to Directors
5/5
GoogleGeorgd Simpson was our agent at Streets Ahead. From the time we put the house up fof sale until exchanging contracts, George was there to guide us through the process. He also helped navigate some difficult negotiations. I would highly recommend him to anyone
Dear Montie, Thank you for leaving us a 5* review. We are delighted to hear that George from our Purley Sales team provided you with great customer service throughout your property sale. We look forward to helping you again in the future. Kind regards, Zoe PA to Directors
1/5
GoogleTerrible experience. I recently moved into a property managed by Streets Ahead, and the experience has been frustrating. Since moving in, several issues have been raised, yet there has been a severe lack of urgency in addressing them. Despite multiple follow-ups, we are yet to receive a proper timeline for repairs. The property was handed over to us in a poor state, one of the bedrooms has a patched-up wall from a previous leak, which a part remains covered with tape, making it unfit for setting up furniture. The bathroom light is out due to an electrical fault from a prior leak, and we were told this was noted before we moved in, yet it hasn’t been fixed. Additionally, the washing machine, which is the landlord’s responsibility, has not been replaced or repaired, leaving us unable to do laundry for weeks. The windows in the first bedroom are fogged up due to a sealant issue, making the room colder than it should be, and some window handles were faulty, with only some fixed while others left. The agency has been nonchalant, failing to provide clear communication or a timeframe, which has made settling in unnecessarily stressful. When we ask for clarification, they vaguely state what they are and aren’t responsible for, without properly listing what will actually be fixed. Property was viewed twice with tenants inside who had furniture covering some of these issue. However the inventory done before the previous tenants moved out, street ahead was noted of the issue but they did not fix it, for reasons best known to them. This is unacceptable for new tenants. We expected a livable space and responsible management, but instead, we have had to chase basic repairs and deal with delays. I would not recommend this agency based on my experience.
Dear Chinedo, Thank you for your review and sorry to hear on this occasion the service you received isn’t up to our normal standards, please send us more information to clientcare@streetsahead.info and we will investigate further. Kind regards, Zoe PA to Directors
5/5
GoogleI received a call this morning from a state agent named Will, who was very friendly and helpful. I requested a viewing, and he was very approachable. We arranged it for tomorrow. This is how I like to be serviced, good customer service!!
Dear Marcelo, Thank you for leaving us a 5* review! We are delighted to hear that Will … More
1/5
GoogleHaving dealt with Streets Ahead for over a year whilst renting a property that was managed by them, I cannot recommend that tenants and landlords avoid them enough. They are unprofessional, unresponsive and unhelpful. Having found the property through Streets Ahead and having a good experience, we couldn’t have known the trouble that would come from moving over to the property managing team. The property had not been cleaned in between tenants, which we raised and were ignored, we were not made aware of things like how to pay our water bill even after asking multiple times, there were things broken in the property that we were promised would be fixed but were never even looked at and the list goes on. When moving out, they tried to tell us that our notice period was much longer than it was, say that we were liable for cleaning fees (which is illegal and the property was left in a better state when we left to when we arrived) and when returning the key to the office, no one even confirmed that they had been received, even after chasing it up. The cherry on the cake was that it took 4 months for our deposit to be returned and only after we chased multiple times and had to eventually raise it with our deposit agency. We then agreed an amount to be returned through the deposit agency, to which a smaller amount was returned. Taking an unagreed amount of a deposit away is detrimental to people’s next steps. Unfortunately, we are not in a position that we can push this any further and it is clear that they are aware and preying on this. I can imagine we are not the first that they have taken advantage of and will not be the last. I can only highly advise tenants and landlords alike to avoid streets Ahead at all costs. Specifically the central Croydon/property management departments.
Dear Ann-Sophie, Thank you for leaving us a review. We are sorry to hear that the service you have been provided is not up to our usual standard. Please send an email to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe PA to Directors
1/5
GoogleI contacted this estate agents for a rental and like most people in the UK I have debt and despite my gross being way above their standard for the property I was treated with utter disrespect I was spoken to like I was nothing and told that not only can I not view any of their properties without showing 6 months bank statement and that even with that I would not be able to rent with them also was told no other estate agent would rent to me This I found amusing as I am currently in a private rent and have been for many years I think this estate agents definitely need to work on their customers service. I will ensure I spread the word not to approach if you have debt which is currently 7.4 million since Jan 2024
4/5
GoogleRating only, no written review.
5/5
GoogleThe staff were so nice and professional especially Kirstin and Denim. Kirstin was the one shown as the property. She is very good at her work. Thank you
Dear Boadu, Thank you for leaving us a 5* review. We are delighted to hear that Kirstin and Denim from our Croydon Lettings team were 'so nice and professional' during your property search. We wish you all the best in your new home. Kind regards, Zoe PA to Directors
5/5
GoogleVery good service. Thank you mission accomplished!
5/5
GoogleThank you to George, Denim, Kirstin and Sofia for helping to make my housing searching very stress free and a quick process. I highly recommend this team
Dear Jasinth, Thank you for leaving us a 5* review. We are delighted to hear that George, Denim, Kirstin and Sofia from our Croydon branch provided you a stress free service whilst finding you a property to rent. Enjoy your new home! Kind regards, Zoe PA to Directors
5/5
GooglePawel was great in helping us buy our first home. He was always very easy to contact and sorted out any issues quickly and efficiently. Would highly recommend, thanks so much!
Dear Hannah, Thank you for leaving us a 5* review. We are delighted to hear that Pawel was so efficient whilst helping you purchase your first home! Congratulations and we wish you every happiness in your new property. Kind regards, Zoe PA to Directors
5/5
GooglePawel was a great help working through some potential options with me. Would recommend
Dear Metin, Thank you for leaving us a 5* review. We are delighted to hear Pawel was a great help to you whilst dealing with Streets Ahead. Kind regards, Zoe PA to Directors
5/5
GoogleThrough and through, Ricky is a great estate agent who goes above and beyond to help you find your dream home, and more - high level expertise for the end to end journey, would definitely recommend.
Dear S E, Thank you for leaving us a 5* review. We are delighted to hear that Ricky went above and beyond to help you find your dream home. He is a credit to our Croydon sales team! We look forward to helping you in the future. Kind regards, Zoe PA to Directors
5/5
GoogleI had a fantastic experience with Streets Ahead during my renting process. A special thanks to Denim Islam and Kirstin Geldenhuys for their exceptional support and dedication in helping me find a great home. Their professionalism and guidance made the entire process seamless and stress-free. Thank you to the entire Streets Ahead team, especially Denim and Kirstin, for all your help and support!
Dear Binil, Thank you for leaving us a 5* review. We are delighted to hear you had a fantastic experience from Denim and Kirstin during your rental process. We wish you all the best in your new home. Kind regards, Zoe PA to Directors
5/5
GoogleSuperb service by Danny, very helpfull and professional.
5/5
GoogleMy experience with Streets Ahead was a positive one. Pawel from the Addiscombe Office was particularly helpful. He is very professional and willing to go the extra-mile to satisfy his client's demands.
Dear Blanca Beatriz De Tucker, Thank you for leaving us a 5* review! We are delighted to hear that Pawel from the Croydon office provided such a positive experience for you and we look forward to going that extra mile for you again in the future! Kind regards, Zoe PA to Directors
5/5
GoogleKirstin was very welcoming. She answered the numerous questions I had really well. I'm happy to be working with her for my next property search :-)
Dear Adwoa, Thank you for leaving us a 5* review. We are delighted to hear that you are happy with the customer service received from Kirstin from our Croydon branch and look forward to helping you again in the future! Kind regards, Zoe PA to Directors
5/5
GoogleI recently bought a flat through Streets Ahead, and Handy was an excellent estate agent. He was patient and helpful, guiding me through the buying process and clearly explaining the exchange and completion steps. His support with negotiations and the offer process were invaluable. Thank you, Handy, for making my home buying experience so positive!
Dear Chris, Thank you for leaving us a 5* review! We are delighted to hear that Handy from our South Norwood team found you a property to buy, whilst providing a positive experience throughout. We wish you all the best in your new home. Kind regards, Zoe PA to Directors
5/5
GoogleMany thanks Denim and all the team at Streets Ahead. Thanks for the professional, swift and successful letting of my property, all went very well and I am very happy, thank you for managing things so well I will definitely be coming back to you.
Dear Andrew, Thank you for leaving us a 5* review! We are delighted to hear that Denim and the Streets Ahead team successfully let your property and you had such a professional and swift experience. We look forward to you coming back to us again! Kind regard, Zoe PA to Directors
5/5
GooglePawel Serefin done a great job with getting my house! Always a pleasure! Jambers
Dear Cloud, Thank you for leaving us a 5* review! We are happy to hear that Pawel from our Croydon branch found you a new home. We look forward to helping you again in the future. Kind regards, Zoe PA to Directors
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,486.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
