5/5
Steve is an amazing agent, really easy, first-time renter and user friendly way to rent
Agent replied · 18 May 2026
Hi Roshni - thank you for your kind review! - Lucy :)

Trusted Agent profile · Surrey
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★★★★★
6,739 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,739 reviews on four platforms, rated 4.6 out of 5 overall.
5,288
Reviews on Google
All 9 offices
398
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,051
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Showing 5,127 reviews on Google only. Show every review
5/5
Steve is an amazing agent, really easy, first-time renter and user friendly way to rent
Hi Roshni - thank you for your kind review! - Lucy :)
5/5
Exceptional service from start to finish! Steve James and the team at Kingshills were really great to work with and their marketing approach was spot on. Their professionalism, humour, advice and support throughout the whole sale process was great appreciated. I would definitely recommend them to anyone wanting to sell their house.
Hi Chrissy! Thank you so much for your brilliant review. We really appreciate it and wish you all the best. - Lucy 😊 …
5/5
Katie was brilliant from start to completion. Friendly, knowledgeable and went above and beyond, even arranging for a second visit to the property on her day off! I am so happy in my new home and Kingshills made the whole process straightforward from the first phone call to collection of the keys. Thank you.
Hi Debs - wow, thanks for your lovely review for Katie and the team here at Kingshills! We appreciate it. Thanks, Lucy 😊 …
5/5
Exceptional service received from Kingshills from valuation through to completion. The marketing of the property was fantastic and attributed to obtaining a large number of viewings and offers within a short time frame. Kingshills made the entire process painless and stress-free and we can’t thank or recommend the team enough.
Hi Michelle! Thank you so much for your lovely review. We wish you all the best 😊 - Lucy …
5/5
I had a very good experience with them while trying to rent an apartment. They helped me with all the steps needed in the process even in the off days, thank you guys!
Thank you for your ace review Florin! It's much appreciated. All the best, Lucy :)
5/5
I was so pleased with the service we received with Kingshills, customer service was outstanding, carried out to a very High Standard, communication was excellent, Special thanks to Katie McColm who also helped with solicitors holdups. They went above and beyond to get all completed to a high Standard
Thank you Roy for your brilliant review for the team here at Kingshills. It means a lot! All the best, Lucy
5/5
I could not recommend Kingshills more. Excellent service with great communication for and after viewings. My property was listed on Rightmove within 24h of agreeing the contract including virtual tour. Sold rapidly for asking price. So impressed. Thank you All!
Thank you for your amazing review for the team! We really appreciate it. All the best, Lucy
5/5
The team at Kinghill have been fantastic helping us with our move from High Wycombe to Skipton. Steve guided us through the sales process even when our chain fell apart. Thank you to you all for making the process straight forward.
Thank you so much for your awesome review for Steve and the team! Best wishes, Lucy
5/5
Both Stephen’s, Katie and the team have been excellent through out the sale of our house, good communication at all stages, good knowledge of the market and fantastic quality of the pictures, video and drone images to promote our grounds. It helps to have reasonable costs but highly recommend these guys if you want a quality service through out, helped our move go relatively stress free.
Hey Darren! Thank you so much for your brilliant review. It's much appreciated, all the best! - Lucy
5/5
We’ve recently sold 2 properties via Kingshills and couldn’t recommend enough. From my initial meeting with Steve where he showed me their unique way of showing properties at their best, through to completion on both properties where Katie was an absolute hero sorting some issues out quickly & without fuss right at the final hours, communication was quick & easy. Really refreshing not having to constantly chase! The whole team truly are passionate about what they do, are happy to take the time to ensure you understand exactly what’s going on (especially when I’ve not had to do this before so had lots of questions, sorry Katie!) & got both properties sold very close to original asking prices. Support small local businesses, speak with Kingshills before putting your property on the market!
Hi Hayden :) big thanks for your lovely review, it means a lot to the team! Best wishes, Lucy
5/5
I first met James12 months ago while we were looking for a house to rent before our move back to France the following year. He helped me find several houses and took me round a lot of different properties… none of which were quite right for me. He also kept telling me about this one particular house that I needed to view and I kept saying no and that I didn’t want to live there. However, thanks to James’s tenacity and fantastic knowledge and relationship with his clients we did in fact both love and move in to the house that I was adamant I didn’t want to view within a matter of weeks! It has been an absolute pleasure having James as our agent always on the other end of the phone if you should need him as is Anna (also a delight) I would not hesitate to recommend Kingshills who have proven to be efficient, reliable, professional and friendly at what I believe to be one of the most stressful periods of your life!
Hey Helen! Thank you for your brilliant review for James and the team here. We really appreciate it! - Lucy 😊 …
5/5
I recently sold my property with Kingshill’s. Steve knew I was urgent to get ours up in the market as I had seen a house I wanted, Steve came round swiftly and did the photos and videos, these came back so quickly and was really impressed by the photos. A WhatsApp group was created from the get go to help discuss viewings etc which has been incredibly helpful as I work full time and it’s very hard to answer the phone. The house sold within 2 weeks, and the process after this was handled by Katie who answered my questions, and kept me informed of the process and chased on my behalf when required. We exchanged today and move next week! Everything with Kingshill’s moved pretty quickly, and Katie didn’t mind answer my (silly) questions and reassuring me each time.
Wow Alice... thank you for your lovely review! Steve, Katie and the team really appreciate it. We wish you all the very best. - Lucy 😊 …
5/5
Wonderful experience with Kinghills Estate Agents through which we found a suitable and lovely rental home. The whole process was quick and easy and they were always reachable and helpful. Thank you!
Hey Tina! Thank you for your review, we really appreciate it! Wishing you well. - Lucy 😊 …
5/5
James found us great tenants quickly and efficiently. He is easy to work with and provides a great service. We will certainly use him for our next tenant find! Thank you 🤩 …
Hey Sonia! Thank you for your brilliant review for James and our lettings team. It's really appreciated! - Lucy 😊 …
5/5
Stephen and the team were encouraging , full of insights, reliable and great to work with in every way . We loved their modern data backed approach , friendly human faces and fantastic marketing - seeing the uniqueness of the property . We felt we were in great hands and the property seemed to sell for a fair price . Thank you !
Hey Nic - thank you for your review for Stephen and the team! We really appreciate it. - Lucy 😊 …
5/5
Kingshills were very professional throughout. All of their staff were available and easy to contact using WhatsApp. The advert they created was high quality and we managed to find a buyer very quickly. I would happily recommend them to anyone looking to sell a property.
Hi Nicholas! Thank you for your brilliant review. We really appreciate it! - Lucy
1/5
James is rude and unhelpful. Sides with abusive landlord. Absolutely no help when trying to contact landlord for repairs. landlord hasn’t addressed repairs from 3 years ago and refuses to accept calls claiming he is sick. Told James landlord left threatening voicemail and he said he didn’t care. Beware all they do is collect money then they become aggressive and impatient when the renter is going through hardship. (I’ve been patient with a their rogue landlord for 3 years.. after being hospitalised for 3 weeks the rent was 6 days late before I started receiving threats and James switched up personality) Addition. James is a liar just like the landlord. Like I said I have proof of all communications with the landlord. I have recordings of James admitting the landlord is difficult and sharing personal details with me. I had been taking calls in regards to the property as my mother did not have time. James has admitted to speaking to my mother on many occasions so now this switch of energy is very weird. He claims a 3 year tenancy which my mother has NOT been there 3 years. The contract ended in 2023 and there has been no renewal. James realises they have no legal power and now has resorted to lies to save his “reputation “. He should NOT have shared information about the landlord with me if I’m not the tenant. Not very professional at all. Both James and the landlord have admitted that he got into a physical altercation with the previous tenant at the end of a 10 year tenancy. Clearly the landlord has form for this so beware of Martin Hatfield as a landlord and James Charlton as a liar. Along with the saved recording of the landlord talking about “harming” me I have all the proof I need to know I’m telling the truth. Saying you “dont manage the property” but you don’t believe about any maintenance issues? Absolutely ridiculous and a flat out lie. There’s a full detailed log of everything wrong with the property after move in so I’ll be interested to see where the lies are. From a wardrobe that has not been able to be used since move in. To the terribly painted walls and piss poor repairs? Or the hall way radiator that has never worked a day since move in.
Dear Lola, Please allow me to give my side of the story for potential clients to understand this situation. We rented the property to your mother 3 years ago. Recently the rent was not paid, I therefore contacted your mother (the tenant) to pay the rent. Your mother claimed to not know who I was and asked how I got her contact details, when we have clearly been in contact with each other for a number of years, this was clearly very alarming for us. It has come to our attention recently that your mother is no longer living at the property, and you are living in the property illegitimately. The fact you are now saying you have been living there for 3 years is again very concerning and we will follow the correct legal route to deal with this. When you called me to discuss non-payment of rent, I refused to engage with you as you are not the tenant. As far as we are concerned, you have no relevance to the tenancy and I do not have permission to engage with you on behalf of the tenant, your mother. As you are well aware we do not manage the property and we cannot comment on maintenance issues, however as far as we are concerned the property has been maintained by the landlord and I do not believe these allegations to be true, but instead to divert the attention away from the situation. We will continue to act as a responsible agent for our client. Regards, James Charlton
5/5
Katie from Kingshills has been brilliant. She has helped us navigate the process of buying my son's first property, from the first viewing to completion with friendly expert knowledge and communication. Always quickly responsive to answer our queries and push the process along. We would happily recommend her and her team. Thank you Katie!
Hi Lanie! Thank you so much for your amazing review for Katie and the team. It means a lot! Wishing you the best. - Lucy
5/5
Katie, was great to work with when selling our propertie we exchanged in 7 weeks so was a quick turnaround. Would highly recommend. Thank you Alice & Ben
5/5
What else can I say other than absolutely fantastic. Right from the start Susan and David were supportive, enthuiastic and the best we had spoken to by far. Despite the whole process being a nightmare (nothing to do with us or Kingshills - the chain above and below) at no point did the service drop, if anything it just got better. Communication with them was first class, and absolutely nothing I could fault. If only other estate agents, solicitors, removal companies could follow their lead the whole process would be much simpler and stress free. If I was to move again (not any time soon!) I would have no hesitation using Kingshills again, and I would recommend them to anyone who asks. If I could give 10 stars I would.
5/5
I had to move last september in a very short period of time. Steven was fantastic, solved the few problems , even the couple of requests I had was sorted quickly . Thank you so much, I really appreciate everything. You have been awesome.
5/5
James Charlton is a star. Always kept up to date throughout the process of a new tenancy agreement. Fast and very efficient. Highly recommend. Great service and great people. Thank you 🙏 …
Thanks Chris. That’s great feedback. All the best for the future. Steve.
5/5
Kingshills have been superb since we used them as letting agents from August 2022 until last week. To mention in particular, James Charlton and Stephen Grace for their service and responsiveness. Kingshills were efficient, friendly and easy to work with. Thanks to them (and an excellent tenant), we have had a great experience of renting out our flat. Even when it was time to move on and sell the flat, Kingshills were once again on top of matters and we felt their agency fee was reasonable. Well deserved 5 stars & thank you for your service 👏
Hi Andrew, thanks so much for this amazing review. We are thrilled that you had such a great experience with us! :)
5/5
Mike was professional and helpful from the day our house was launched on the market. From past experience we know how stressful the buying or selling experience can be. Mike was always available at the end of the phone, communicating with all parties to make the whole process as swift and stress free as possible. We would thoroughly recommend Mike's services to anyone about to sell their property. A cut above the rest!
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Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.

Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.

Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,487.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.