Trusted Agent profile · Surrey
Verified
★★★★★
6,731 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,731 reviews on four platforms, rated 4.6 out of 5 overall.
5,286
Reviews on Google
All 9 offices
398
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,045
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Showing 5,125 reviews on Google only. Show every review
5/5
GoogleExcellent service.Staffs are very friendly and always give the best suggestion.I am overwhelmed being with Brockenhurst.
Thank you for your kind words! We're so pleased to hear you found our service excellent and our team helpful and friendly. It's always our aim to provide the best advice and support at every stage. We really appreciate you taking the time … More
5/5
GoogleWe have used Brockenhurst for years and have always found the members of staff friendly and efficient. I would highly recommend them and all the serviced they offer.
Thank you for your continued support and loyalty over the years. It really means a lot to us. We're so pleased to hear that you've consistently found our team friendly and efficient, and we truly appreciate your recommendation. We're always here whenever you need us!
5/5
GoogleI have dealt with Brockenhurst for many years and I have always found them to be very friendly, helpful and professional. Highly recommended.
Thank you for your kind words and ongoing support over the years. We're so pleased to hear you've consistently found our team friendly, helpful, and professional.
5/5
GoogleWithin two days of instructing Brockenhurst to put my property on the market, Rhys had conducted two viewings and sold to the property at asking price. The viewings were gained by the team ringing round potential buyers and asking if they wanted to view. At this point, no photos or videos of the property were taken. Once the offer was accepted, we moved within eight weeks. The team kept us updated throughout and communicated exceptionally well. So from putting the house on the market, accepting the offer, completing, and exchanging it was only 53 days! It would not have been that quick had it not been for the exceptional service of this amazing company!
Thank you so much for your amazing review! We’re thrilled to hear how quickly everything moved for you, from instruction to completion in just 53 days is a fantastic result. Rhys and the whole team worked hard to connect the right buyers straight away, and it's great to know that level of commitment made such a difference. We really appreciate your kind words and are so pleased we could help make the process smooth and stress-free for you.
1/5
GoogleRating only, no written review.
5/5
GoogleVery helpful throughout the entire process. Always answered the phone and communicated clearly via email too! Couldn't have asked for more from first viewing to exchange, very accomodating and very friendly
Hi Ben, thank you so much for review, very much appreated regards Jeremy Brown
5/5
GoogleExcellent service - excellent communication and advice as well as being friendly and generally helpful. I would definitely recommend Xact in Balsall Common to anyone considering selling their property
Thank you so much Beverley best regards Jeremy
5/5
GoogleWould 100% recommend. The whole team made the process very easy and stress free from start to finish. Professional and friendly company to work with.
Thank you Carl much appreciated Jeremy
5/5
GoogleThe estate agents and office team went above and beyond for us in our house purchase, even contacting vendor and my own solicitors to ensure information had been exchanged. Very happy with the service and would highly recommend!
Thank you for your feedback and review best Jeremy
5/5
GoogleCannot fault Xact, Roz has been outstanding at all stages of the sale. We originally went with another agent who let us down badly. Wish we had gone with Xact from the start cannot recommend highly enough.
Hi, Nikki. We appreciate the kind words and are glad we could provide you with a positive experience!
5/5
GoogleEntire team welcoming, friendly and professional. Calling back and following up, exceeding all expectations of customer service. Helpful, accomodating and helpful in last minute details, remaining calm and supportive. I cannot praise the …
Thank you for this review Kate, best Jeremy
1/5
GoogleWe had a disappointing experience with this estate agent. We placed an offer £14,950 (3.4%) below the asking price, which was a reasonable move given our situation. However, the response we received was unprofessional and dismissive. They …
5/5
GoogleWe have just moved, and we sold our house through Xact. We were incredibly impressed with the service - right from first putting our house on the market through to completing the sale, we felt we were in safe hands, and we always had really good communication from Xact, always friendly, professional and timely. We really appreciated having a named person to assist us at each stage, and it felt like Xact really cared about helping us sell and complete our move. Thank you so much!
Hi Fiona, thank you for your kind words Jeremy
5/5
GoogleThe Xact team were very professional throughout our sale. The advice given at our valuation was realistic re price and what to expect in the current market. We were kept well informed throughout the process from viewings to completion and we would highly recommend if you are looking to sell a property in the Balsall Common area.
Hi, Graham. Your feedback is highly appreciated. Thank you for the review!
5/5
GoogleFantastic people fantastic service. They were brilliant from start to finish thank you so much guys xx
5/5
GoogleOverall, the service has been very efficient. I had the pleasure of dealing with Denim, and letting my property through him has been a smooth process. Denim acted on my behalf to the best of my interest. Highly recommended!
Dear S H, Thank you for leaving us a 5* review. … More
5/5
GoogleI was dealing with denim Islam who secured me my new tenants. He was very helpful from the first moment we were in touch. He constantly nudged me where necessary to submit paperwork and carry out whatever is needed. He was very responsive all the time and very helpful throughout. I definitely recommend this agent. Excellent throughout.
Dear Sana, Thank you for leaving us a 5* review. We are delighted to hear that Denim from … More
5/5
GoogleI am very happy with the pay-as-you-go cost, ease of use and speed of AML reports for my very small practice. Better than my previous two providers.
1/5
GoogleThe software itself is quick and easy to use. A 3 year contract requirement is far too long a commitment. Particularly for new companies with no knowledge of whether they'll even be trading in 3 years. They allow notice to be served for a 1 year exit, so long as you remember to give that notice by the expiry of the 9th month. If you are 1 day out, you have to pay for an additional 27 months (in my case, had I not remembered to give notice would have cost me an extra £2500) Having to guess how many credits will be required providing a non transparent pricing strategy making companies gamble on spend and credits with no ability for a refund or rollover if unused at the end of the year. Poor customer service, emails not responded to, delays for calls to be returned, multiple staff changes in the 9 months I have been with them making for lines of communication to be fractured causing delay and frustration in the day to day running of a business. Called at 5:02pm once and was unable to reach anyone or leave a voicemail. Nowhere online or by voicemail are opening hours stated. Terms and conditions changed without warning by pop up when using the services one day. Changing to a flexible charging arrangement whereby the costs can change at any time "to meet inflationary costs etc etc". Confusing wording, when I asked for clarity on the new terms, I was simply sent a copy of the terms which I needed help understanding in the first place which was unhelpful. On my welcome call I was advised that if I used up all my AML credits, I would able to top them up to see me through the year. It was a very different story then, when they were looking to secure my business, as I now find myself in a situation where I have used all my credits but as I have given my notice in, it would appear as an act of spite, they are now requesting a minimum spend of £524 for just 6 weeks extension. This is a clear change of position from what I had been told and continues the lack of consistency and professionalism which I have been subject to at various points through this working relationship. I will be taking my business to Hipla who provide the same service, included via my Propertymark Company Advantage membership, I just hope others think twice before engaging with Smart Search or have remembered to give notice before the expiry of the 9th month of their agreement. I am also making a formal complaint to the recognised trade body to ensure future customers are treated consistently and fairly.
4/5
GoogleThey are professional and friendly
Dear My Property, Thank you for leaving us a positive review! … More
5/5
GoogleI was looking urgently rental property for two bed room flat, sent message on zoopla, George Barnes approached me, very professional, very attentive to listen my all requirements and arranged viewing. I recommend my friends to street ahead.
Dear Faisal, Thank you for leaving us a 5* review. … More
5/5
GoogleI highly appreciate Thuki's work in securing a property for us. He has been very helpful from beginning to the end of the process. He was actively engaging, informing, and very professional. Thanks, Streets Ahead!!
Dear Azmath, Thank you for your wonderful feedback! We're so pleased to hear that Thuki was … More
1/5
GoogleRating only, no written review.
5/5
GoogleTo Anil, 🥹really appreciated my Allah give you what you want you are good person. …
Thank you so much, at EweMove East Leeds we want everyone to feel special, I am glad we were able to help you,
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,480.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
