Trusted Agent profile · Surrey
Verified
★★★★★
6,730 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,730 reviews on four platforms, rated 4.6 out of 5 overall.
5,286
Reviews on Google
All 9 offices
398
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,044
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Showing 5,125 reviews on Google only. Show every review
5/5
GoogleGethin Holt was a great lettings agent got us a great flat
Hello Thank you for your kind words. I’m delighted to hear that Gethin was able to help you secure a great flat. I’ll be sure to share your feedback with him, it’s … More
5/5
GoogleGeorgie is absolutely incredible! She showed amazing professionalism and proactivity during a tough and complex sale. She was always really charming, wonderful to talk to and made sure we were fully updated throughout. No task was ever an issue for her and I am genuinely so grateful that we were lucky enough to have her work on our sale. A massive snd heartfelt thank you for everything Georgie!
Thanks James, glad we could help with your sale!😎 …
5/5
GoogleVery helpful and efficient staff that de-stressed the whole experience, and communicated very well throughout. Would highly recommend
Thank you Karen & Sheridan, it was our pleasure to help you. We wish you all the best in new home.
5/5
GoogleRoss and the team were always a pleasure to deal with. They were all very professional. They found us two buyers and negotiated a good price. Highly recommended.
It was our pleasure Mark. Thank you for your kind words
5/5
GoogleRating only, no written review.
Thank you Marino
5/5
GoogleRating only, no written review.
Hi, Thank you for this 5 star review!
5/5
GoogleThey were very responsive, we had a really short time frame and they managed to accommodate and get us in. All in all a good experience
Hi Tasha, Thank you so much for this lovely review!
5/5
GoogleGreat service! Charlotte is always prompt and thorough with her responses to my queries, and always available to help whenever needed!
Hi Phoebe, Thank you so much for your review!
5/5
GoogleThank you so much for being so supportive and caring team. It was a pleasure to deal with such an amazing team! Thank you so much
HI Maria, Thank you so much for this kind review!
5/5
GoogleJames & the team here in lettings are fantastic. I'd never use anyone else
Hi, Thank you for this kind review!
1/5
GoogleRating only, no written review.
Hi Danylo, We are very sorry to see this 1 star review and we are keen to see where specifically we have gone wrong. Your feedback is important to us, and we genuinely regret that we didn't meet your expectations. We always strive to provide excellent service and support to all our tenants, and we take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your specific concerns in more detail and understand what went wrong. Please contact me directly at ejack@winkworth.co.uk or call us at 01180 40222301 so we can properly address the issues you've raised. We're committed to finding a resolution. Sincerely, Emma Jack
5/5
GoogleReally impressed by Charlotte and her team from taking my initial enquiries from Rightmove to following up on all questions. She coordinated a virtual viewing to engaging with me throughout. I wanted to see another property by virtual or have a friend see it but another local estate agency refused and were just rude. So a breath of fresh air to work with professionals who see tenants as human beings looking to make an important decision which is to find the right home! Thank you for making this experience delightful.
Hi Adama, Thank you so much for this kind review!
5/5
GoogleWe had a viewing to day with Jane. This was our 3rd and last property we viewed to day and one thing stood out from the other viewings that was extremely noticeable, and that Jane, she was very knowledgeable and professional, we didn’t feel …
Hi, Paul. We are thrilled to learn that you had a positive experience with us!
5/5
GoogleI spent some time looking for the right estate agent to help me sell my property and I’m very glad I chose Xact. From the outset I found Steve to be very pragmatic in providing sound advice re the selling price, but the standout for me were Roz and Anna. They were always available to discuss matters and went above and beyond to help understand the status of other buyers in the chain. Their experience shone through and they were excellent.
Thank so much for your review best regards Jeremy
5/5
GoogleExcellent service from Leon. He was very helpful and informative of the property. Such a great and helpful person. He made me feel like my choices on my property list more thorough. 5/5
Hello, Thank you for leaving us a 5* review. … More
5/5
GoogleThanks Pawel for being responsive in my move.
Dear Linda, Thank you for your feedback! We're glad to hear Pawel was responsive and helpful … More
5/5
GoogleStreets Ahead- not just another real estate agency. Their person-centered approach deserves all the praise as they seek to match the right property based on your individual needs and requirements. Thanks again, Lanaya.
Dear Clayton, Thank you so much for your kind and thoughtful feedback! We're delighted to hear … More
5/5
GoogleI Found the agency help in my search for a property
Hi Mary, Thank you for leaving us a 5* review! We look forward to helping you again in … More
1/5
GoogleThe software works fine but be very aware of the small print. We signed for a 3 year agreement and when signing via docusign, they do not include the t&c's in the docu-sign documents or in any correspondence between initial enquiry and signing of the contract but then send it via email after everything is signed. Towards the end of 3 year term, you have to serve 3 months notice or the contract auto-renews for another year! During the whole 3 year term we not approached once to say we were coming to the end of the contract and then suddenly we were provided with an invoice for the additional year, no words in the email, just here is the invoice. We wanted to switch to another supplier but when we contacted them they stated they 'had contacted us' by sending us generic 'how are we doing' surveys. In one exchange it was stated 'as there was no indication that you were unhappy with service it is fair for us to assume you were happy to stay with us', which is so far removed from decent customer service it is laughable. Yes, putting an auto-renewal for a year on the back of a 3 year term, not reminding customers that the renewal is coming up and sending an invoice without any prior contact is within the law but certainly not acting in good faith and completely underhanded. Please scroll through the 5-star reviews which are aimed at individual staff members and take a read of the numerous 1 star reviews about the company itself and their aggressive terms.
5/5
GoogleThuki was very helpful and gave me a lot of insight into the property and helped with all my questions and was very satisfied.
Hello! Thank you for your lovely feedback about Thuki! We're so glad to hear that he … More
5/5
GoogleGeorge helped me move into my new home, great experience, smooth transition and very friendly. After moving in I called many times,George was always on the other side of the phone answering any questions I had, and guiding me. A big thank you!!
Dear Hansa, Thank you so much for your kind words about George! We're thrilled to hear that … More
5/5
GoogleStill looking for a place but Mix has been really chill and helpful throughout. Always answers quick and actually listens to what I’m looking for. Definitely recommend!
5/5
GoogleMan, when I say customers service is key, Mix definitely exceeds all expectations! If anyone needs any recommendations or advise, Mix is always keen to assist.
5/5
GoogleHad a fantastic service with Thuki. He’s been a great help with me for understanding the renting market and helping me find the right property. Would absolutely recommend anyone in need of a hand.
Dear James, Thank you for leaving us a 5* review! … More
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,480.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
