Trusted Agent profile · Surrey
Verified
★★★★★
6,725 reviews across 9 offices and 4 platforms
Streets Ahead has nine offices, in London (two offices), Croydon (four offices), Thornton Heath, Coulsdon and Purley (Surrey). Together they have 6,725 reviews on four platforms, rated 4.6 out of 5 overall.
5,286
Reviews on Google
All 9 offices
398
Reviews on Facebook
Business-wide
2
Reviews on Yell
All 9 offices
1,039
Reviews on Trustpilot
Business-wide
Streets Ahead's nine offices, most reviewed first. Each has its own page.
Showing 5,125 reviews on Google only. Show every review
5/5
GoogleMoving out of London? Moving to Tunbridge Wells? You will not get a better lettings service anywhere! A family run company, where everyone feels equally important, including us - just a little renter. …
Dear Lana, Thank you so much for your wonderful review. We're delighted to be looking after you, Marlon and the children and have you as residents of ours. We look forward to continuing to look after you in the same manner as we have started :)
5/5
GoogleWe recently sold our house with Maddisons, and we are so grateful that we chose them. They managed every aspect of the sale for us with great care, from initial valuation and advice, right through to the day we moved out. …
Dear Danni and Andy, Thank you so much for such a fabulously glowing review, we are so grateful for you taking the time to share your feedback. We have really enjoyed working with you both and whilst you had your fair share of bumps along … More
4/5
GoogleA mixed review. Tom Wright in lettings: fantastic. He salvaged a professional relationship I was ready to abandon. Everyone else: Meh. Their lack of accountability & poor comms were the reasons I’d gotten to that point. Businesses like this need people with good customer skills higher up, overseeing the teams. Hope that happens.
Dear Lu Williams, Thank you for taking the time to share your feedback. We’re delighted to hear that Tom was able to turn things around for you - he’ll be so pleased to know his efforts made a difference. We’re equally sorry to learn that your experience with the wider team fell short of expectations. Clear communication and accountability are things we take seriously, and your comments have been shared with management so we can address them directly. We truly value your honesty, as it helps us improve, and we hope to demonstrate a much more consistent standard in the future. Kind regards, Zoe Streets Ahead
1/5
GoogleThis has been the worst experience we’ve ever had with an estate agent. We were told just one day before moving in that the landlord had pulled out. For two weeks before that we were ignored, despite constantly chasing for updates. Completely unprofessional and careless with people’s lives. On top of that, the agent asked us into leaving a fake 5-star review in advance, for the agent to get a free holiday or whatsoever. That alone says everything you need to know about how this company operates, dishonest and manipulative. They wasted our time, left us in a horrible situation, and showed zero accountability. A sham of a team, and a disgrace to the industry. Do not trust them. Stay well away. Location: Lower Addiscombe Rd, Croydon
Dear Ritu, Thank you for leaving us a review. We are sorry to hear that on this occasion the service you received from Streets Ahead has not been up to your usual standard. Please email us more information at clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
GoogleAfter being so ignored with other agents from different companies, I was thinking about leaving London,or getting Airbnb With my special thanks for Kirstin and Denim. Kirstin, took over my job for being so stress about finding place, with a little chat with her, she understands what I was looking for, She found me 3 different places in 3 days, book me in for viewing with taking care of my availability. Finally she found me a place that I will definitely called home. She was running everything so quick with confidence, and Denim ( her colleague from different branch ) Was taking over her job whenever she was busy or away. "Basically whenever I needed to talk to someone they were there". I had a chat with a few of them I can't remember their names but I can say that I have never seen a team work and kind agents like them. Honestly, I can't explain how amazing they were with this little text , but definitely keep in touch with them they will find you HOME.
Dear Parez, Thank you for leaving us a 5* review!. We’re truly delighted to hear that Kirstin and Denim made such a difference in your search for a new home. It’s wonderful to know their dedication, teamwork, and understanding helped turn what can be a stressful experience into a positive and successful one. We’re so proud of our team for providing the care and support you needed - and we’re thrilled you’ve found a place you can truly call home. Wishing you all the best as you settle in, and thank you again for choosing Streets Ahead! Kind regards, Zoe Streets Ahead
1/5
GoogleProperty management is extremely bad. They don’t answer calls and hardly respond back to emails or messages. There is no urgency and no timeline to fix the issues raised by the tenants. It keeps on going for weeks together sometimes even months. And the issues are still not fixed. The tenants are frustrated. Tenants calls are not answered and the landlord calls are not answered. Emails go unanswered too. We have been in touch with Daisy whom can never seem to get hold of. I’m really not sure whom to get in touch because they say they are the managers, but I need to complain about the managers to somebody in Streets ahead.
Dear Nanditha, Thank you for leaving us a reivew. We are sorry to hear that on this occasion the service received from Streets Ahead has not been up to our usual standard. Please email more information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
1/5
GoogleI live directly opposite this estate agency and have observed that the business leaves its interior lighting on throughout the entire night, every night. The lights are bright white and the premises have no blinds or curtains, which results in an excessive amount of light flooding into nearby apartments. This is not a trivial matter. The illumination is strong enough to make it difficult to rest properly, even with blackout blinds drawn. The constant exposure has affected our ability to sleep, and our pets have also become unsettled by the perpetual brightness. It is extraordinary that a commercial establishment operating within a residential area should disregard the impact of its lighting in this way. Most reputable businesses use timers, dimmers, or blinds to prevent unnecessary light spill outside of operating hours. Such measures are inexpensive and straightforward to implement. The continued failure of this agency to take any remedial action suggests a lack of consideration for its neighbours and for the broader community. I hope the management will reflect on the inconvenience caused and take appropriate steps to mitigate the disturbance. Until this issue is resolved, I cannot in good conscience recommend this agency to anyone who values professionalism or civic responsibility.
Hello, Thank you for leaving us a review. Please can you forward this information to clientcare@streetsahead.info and we will investigate further. Kind regards, Zoe Streets Ahead
5/5
GoogleRating only, no written review.
Hi, Alison. Thank you so much for rating your experience with us so highly!
5/5
Google100% recommended! We had a great experience selling our house with Possible. All the staff were professional and friendly though out, and made the whole experience pain free.
Hi, Andy. We are thrilled to learn that you had a positive experience with us!
1/5
GoogleWe have had a very poor experience with Streets Ahead as tenants of a property they manage, and unfortunately, our experience reflects what others have shared in recent reviews. From the start of our tenancy, we have raised multiple issues with the property, none of which have been resolved - despite chasing them for over two months. Communication has been appalling. Daisy, the Head of Property Management, has consistently ignored our emails and phone calls. We have received no updates, no follow-through, and no accountability. On the rare occasions we’ve had contact, Daisy's manner has been dismissive and unprofessional, which has only added to our frustration. A contractor from Streets Ahead was scheduled to visit and failed to show up, only notifying us after the appointment time that they could not attend. This caused us to waste time and take unnecessary leave from work. Since then, we’ve tried repeatedly to arrange a follow-up visit, but the agency and contractor have shown no flexibility or urgency whatsoever. Based on our experience, I would not recommend Streets Ahead to anyone, whether you're a tenant or a landlord expecting a reliable agency to manage your property.
Dear MJ, Thank you for leaving us a review. We are sorry to hear that on this occasion the service received from Streets Ahead has not been up to our usual standard. Please email more information to clientcare@streetsahead.info and we will investigate this further. Kind regards, Zoe Streets Ahead
5/5
GoogleI recently had an excellent experience with Will. From the moment I reached out, he was incredibly professional and attentive to my needs. He took the time to understand what I was looking for and provided me with a selection of properties …
Dear Paula, Thank you for leaving us a 5* review! … More
1/5
GoogleI had a terrible experience with this company to the point I have had to submit a formal complaint. The general mismanagement and negligence caused many negative consequences such as financial loss, which was only rectified through the …
5/5
GoogleI had an exceptional experience with Will. From start to finish, he was professional, efficient, and always available to answer my questions. He handled everything seamlessly, ensuring a smooth and stress-free process. His attention to …
Dear Olga, Thank you for leaving us a 5* review. … More
1/5
GoogleWorst customer service of any estate agent I have used, had a viewing booked yesterday, waited for 10 mins past the arranged time and no body turned up, called the office and they said the property was now under offer but just didn’t bother …
Dear Lee, Thank you for your review and sorry to hear on this occasion the service you … More
5/5
GoogleVery professional approach. Michael Asare managed our sale in February. He was excellent. He kept us informed each step of the way and went over and above to keep things moving (buyers solicitors were very slow). Very calm and professional …
5/5
GoogleWonderful. Nothing was too much trouble. Kept me up to date. Fast, efficient, professional.
5/5
GoogleMatt and all the team were really helpful and kept me in touch day by day with my house sale. Really glad I went to Tatler 😊 …
5/5
GoogleFast, efficient and kept me regularly updated throughout my purchase. No hesitancy recommending to any buyer or seller.
5/5
GoogleVery efficient and helpful. Excellent communication and worked hard to get the property sold quickly to the right buyer and make sure all the necessary things were in place for the next steps.
4/5
GoogleIv had dealings with the Wallasey branch, specifically Daniel Craven, I have to say Daniel has always been prompt to my calls or emails and negotiations in general have been very professional, all of which is basic you would think but in my experience with other estate agents falls really short.So far then all good and would definitely recommend its 4 stars now only because early days however if all continues as above I'll be 5 stars on completion
5/5
GoogleNo mortgage is without stress, however, the help provided by all, especially the mortgage broker who advised me, and all those spoke to was excellent throughout. Going forward anything to do with buying or selling a house, this estate agent will be my 1st call.
5/5
GoogleGreat communication and always happy to help
5/5
GoogleGreat service, quick to answer questions and quick to get viewings booked in.
5/5
GoogleExcellent service, Suzanne and Hannah were great, pleased with everything
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Streets Ahead and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver and 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Streets Ahead and its branches won awards at The British Property Awards in two years, most recently 2024.
British Property Awards winners in two years, the group and its branches: 2023, 2024.
British Property Awards by year, 2023 to 20242024 2 Gold across two branches The British Property Awards 2024 winners
2023 1 Bronze The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Streets Ahead and its branches won awards at the Lettings Agency of the Year Awards in three years, most recently 2015.
Lettings Agency of the Year winners in three years, the group and its branches: 2012, 2014, 2015.
Lettings Agency of the Year by year, 2012 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold and 1 Silver Lettings Agency of the Year Awards 2014 winners
2012 2 Gold and 2 Silver Lettings Agency of the Year Awards 2012 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Send Streets Ahead a message.
London (4 - 6 Westow Street) has the most, with 1,763 reviews rated 4.7 out of 5, followed by London (25 High Street) with 1,475.
The nine Streets Ahead offices, by town:
Yes. At The British Property Awards 2024 its branches won 2 Gold awards. The group and its branches have also won 15 other industry awards since 2012.
