Strawberry Star estate agents in London

★★★★★ 5/5

Google

"The slightly" longer story" Now I just read Will's post and of course I cannot comment but I have had a completely different experience. Let's start at the beginning though. I was looking for a job in the UK and had absolutely no idea about flats, estate agents and how to go about this. Having been to the usual websites I thought I had found something and contacted Strawberry star. This is where it gets special because Jack picked up the phone and we spoke about one or two properties that I liked, the ideas I had and what was possible for me to actually do in this shark pool "London" where properties turn quicker than the weather. Jack realized that I was a bit helpless but full of energy to get this thing done and the fact that we had exactly one week to get this whole thing working didn't exactly help me. But as you will probably notice there was the "JACK FACTOR". The guy is absolutely nothing short of amazing. He went through my budget, my work contract and said: Look Chris! This makes more sense! Take a look at it. He sent me council tax rates, all sorts of information which came in very handy and "educated" me and due to the fact that all transactions had to be done from the continent, I wasn't exactly the "easiest" client in the first place. So he always had an eye on things to make sure I felt safe and sure about this. Jack goes even further: He sets you up so you are able to survive in this completely new environment where you have enough challenges getting your feet on the ground and adapting to the pace of this city. He also called and responded to me at hours where you would never expect it. It actually felt like he was taking this really personal. If you are taking "the big step" moving to London, have Jack on your team. It is the only thing I can tell you because without this extraordinary help, I would have been lost. Thank you to Strawberry Star for this amazing experience. Thank you for making my "landing" soft. Best regards Chris

Chris · 11 October 2020 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Flats in HOOLA are the best flats we have ever lived at and we were very impressed with a letting Agency Strawberry Star, Jack already helped us to find 2 amazing where we stayed for 2 years then we made a mistake to moving to Gateway Tower and it’s the worst experience we have had. We felt safe with Strawberry Star and with Jack, now Jack is helping to find another flat to move back to HOOLA. If I could give more than 5* I would. Also concierge and cleaning were amazing too. Much better than elsewhere.

Daria · 11 October 2020 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

I must admit that the Strawberry Star Royal Docks is the best agency that I have ever dealt with. They are very professional and genuinely care about their residents well-being and provide an excellent service in order to ensure their residents are satisfied. I have dealt with Jack who is a senior negotiator and the property manager Valentino in the past on many occasions and they have always been very kind and ensured that my needs as a resident are met.

Mohsen · 11 October 2020 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 1/5

Trustpilot

Very rude and unhelpful staff

Very rude and unhelpful staff. INGA is very disrespectful and can not handle clients well. I have been living in a two bedroom apartment in hoola for a few months now. I asked to view a one bedroom to downsize as I am alone staying in a two bedroom space. The viewing was rushed and Jack did not take any personal details. He said that he was very busy and would call me to give me more details. After the viewing I called to chase up the progress and was told that I am "not suitable" Despite them not running any background checks or knowing that I already live here. Upon my next phone call I asked why I am not "suitable" as they had not run any background checks and was told that I do not "look like" a suitable resident. I was so shocked and immediately knew what they meant by that. I told them that I already live in the building to which they were shocked. They then told me that my number would be blocked. I would not advise any new client to waste their time with these rude and judgemental lettings agents.

PACMANTV · 21 August 2020 · Strawberry Star London (157 - 159)

★★★★★ 5/5

Trustpilot

Pro active staff and team

Pro active staff and team. Well taken care of from day one till the last day. Kudos!

Evan · 4 August 2020 · Strawberry Star London (157 - 159)

★★★★★ 1/5

Trustpilot

BEWARE OF RENTING AND BUYING WITH THIS AGENCY!

AVOID STRAWBERRY STAR AT ALL COSTS. Strawberry Star has been failing for years, and although we are paying them £186,000 a year for their 'management' of this development as well as the £600,000+ staff wages and about £20,000 in 'security', those who are making the decisions in the background are clearly not providing a service which in any way validates those costs. We are all clearly being ripped off by SS right now. Both leaseholders and tenants. In terms of the latest situation with COVID-19 at Hoola London, Strawberry Star removed ALL concierge staff and security from the buildings, to 'help' limit the spread of the disease. Other developments in the area still provided residents a limited concierge service, but ours had been completely suspended. SS have failed to implement stringent safety measures to protect those living here on this site. There wasn't any member of the concierge team on the premises to collect parcels, creating a vastly inefficient and incompetent parcel delivery service. Parcels were not left by the residents' door, they were lying on the floor in the main entrance, some were even delivered to the wrong buildings. Parcels were also being ripped open and stolen. During the COVID-19 pandemic, SS should have switched their focus on ensuring the safety and well-being of its residents. Hand sanitizer stations have been placed at elevator landings and key areas around the property. Yes, people may be wearing gloves to take out their rubbish, but everything you touch with those gloves then spreads to everything else you touch. Gloves must be removed immediately and discarded in a waste bin after the activity, then hands must be with an alcohol-based hand rub. It prevents people from contaminating services like door handles and elevator buttons. But this simple and cost effective measures wouldn't have made a difference, as unauthorised people were gaining access to the building by simply pushing the door open during the day and night. A homeless man was spotted and sleeping on the sofa inside the East Tower. SS had order their cleaning staff to to move him on. Since they have removed all staff, they could have easily got a member of the concierge team or even better the Building Manager, who seems to do absolutely nothing these days, to approach the homeless man and offer him advice and support. With all the CCTV cameras scattered around the development, quite frankly it is clear that Strawberry Star are not adhering to their responsibilities of managing this development in a reasonable way. Over the past year: - Lit cigarette ends being tossed onto other balconies, affecting the health of neighbours. - Illegal sub-letting of apartments (like Airbnb). - Barbecues being had on balconies ( I wonder who is liable legally, should there be deaths from a fire caused by a BBQ, when there was no action taken by building management?). - Thieves stealing personal possessions belonging to residents bicycles + deliveries. - Thieves leaving stolen property on the development (such as supermarket trolleys) - Vagrancy in the East Tower lobby. - A fire in the bins outside West Tower. - Residents not disposing their rubbish in the manner and randomly dumping it in and around the premises. - The entire area, including the roundabout and DLR footbridge was covered in mainly recycling waste from Hoola. Given it's a global pandemic - I would have expected more to protect the residents. I suggest Strawberry Star to stop looking at their P&L and rubbing their hands together at the government furlough scheme, and mobilise staff to ensure the health, well-being and security that the firm houses in their estate. Word of advice. Don't live here. It's revolting. They simply don't care.

Will · 6 June 2020 · Strawberry Star London (157 - 159)

★★★★★ 5/5

Google

We had a wonderful customer service provided from Lavinia which was a very worm ,kind and Helpfull with us .I strongly recommend her for the job she does !Will definitely recommend to family and friends!Many thanks

Ramez · 16 April 2020 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, Jack made every effort to ensure that our move was seamless

Friend · 27 November 2019 · Strawberry Star London (157 - 159)

★★★★★ 1/5

Google

Rating only, no written review.

Séan · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 1/5

Google

Rating only, no written review.

Tejasvi · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Lavinia did a great job with helping us find a place. Very nice person.

Chris · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

A great service from Lavinia and Lara. Excellent negotiators and very pleasant to deal with. A+

Sean · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Great experience - Lavinia's help to move us through the rental process efficiently and proactively answer any questions has been much appreciated!

Vicky · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Lavinia Coroama - one of the few agents I've encountered that's prepared to go the extra mile. Superb response times and super efficient. A real asset for the team! Thank you!!

Fluent · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 4/5

Google

Lavinia Coroama is probably one of the best agents I've worked with. Nothing but praise for her excellent service.

E · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 1/5

Google

Terrible Service Lying agents Both Salma and Lavinia are pretty abrupt and the manger is also! They advertise properties that are NOT available just to get ppl in and they view other properties and say the others have been let!!! DISGUSTED

Andrew · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Lavinia was absolutely lovely and helpful from the beginning till when we have passed the reference. It was a pleasure to deal with her and this agency. Again thank you very much Lavinia

Aiman · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Just sold our flat via Gurveer(we actually bought it from her 4 years ago). It has been one of the most difficult/stressful experience - it lasted almost 5 months due to buyer's solicitor issue. It has been so stressful because we left the flat empty for so long (while paying mortgage) and also we are in a chain to buy. However, Gurveer has been so helpful during the whole process and have done much more than she supposes to do(that is exactly what you need when you are stressed out). Without her support I don't think we would be able to finish the deal. I would strongly recommend her service.

Hao · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Our negotiator Lavinia was a pleasure to work with and very professional! She kept us informed from start to finish which helped make what can sometimes be a stressful moving in process a seamless experiene.

L · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Very easy and smooth experience. Passed over to Strawberry Star after my first viewing, they were very easy to deal with and knowledgeable. Neil helped to advise through the purchase, and liaise with both parties to make sure documents etc. were all available ASAP.

Stewart · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Lavinia was just outstanding and helped us throughout the entire letting experience. Every process from start to finish was carried out in the most professional manner possible. I would definitely recommend her services to anyone! Well done, and thank you for helping us finding our first place to call home.

T · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

Our whole experience with Strawberry Star has been positive. Our agent Gurveer responds to our emails in a timely manner and keep us updated about the progress of the transaction. In addition, she provide the documents required by our solicitors promptly and chases vendor's solicitors to ensure that the transaction is completed quickly.

Yiding · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

We had a great experience with Ms Lavinia Coroama of Strawberry Star, Royal Docks. She understood our needs, and very efficiently guided us from the point of making a Rental Offer, through to picking up the keys. She is always professional, and friendly. We are able to call her at any time, and she is happy to explain or give us information. This is the best Estate Agency we have ever rented a property through, and Ms Lavinia Coroama made the whole experience easy. She is very helpful, and is willing to fix any issues you may find with the property. I would highly recommend them. Excellent Service!!!

Jag · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)

★★★★★ 5/5

Google

I would like to thank Lavinia for her great help in finding a flat for me and my boyfriend in less than 2 days - we were struggling to find one as modern as the one we are living in and she managed to find something that exceed our expectations. Dealing with her has been a pleasure and she gave us a lot of advice and did an amazing job. Strawberry Star is lucky to have her :)

Sara · 11 October 2019 · Strawberry Star London (5 Tidal Basin Road)