Strawberry Star London reviews

★★★★★ 1/5

Trustpilot

Scam company

I would give a zero star if I could Had been lived in hoola 1 year ago and they are the most horrible agency I have ever meet Hoola is great the whole building is fine the people work in there is nice but when it come to the agency they are the worst u can ever imagine Before we move in we have told the agency that we have two cat and also all the detail they need to know The first day we move in we saw the lady doing a report of the property she just went in in front of us and take a couple picture and walk out I assume that is the check in report which take her 3 min to finish After we move in we figure there got some broken part of the building and furniture that is not there like the dinning table It take them a month to order one back which is ridiculous while there also got water leak we try to report but no one come to fix it When we move out the check out report is ridiculous longer then the one we have for check in and they try to scam us money for all the way u can think of They first told one out our flatmate that he haven’t pay the rent then they did the same to the other while both of them have a receipt and transition report from the bank they then ask them to pay again and ask the bank to retreat the previous payment trying to scam four time of the rent They also claim that we didn’t clean the property after we left but we hire a professional cleaning team to come over to clean Tho the deposits company say that we did nth wrong and pay us back the deposit but I think people need to know that this letting agency is a pure scam

Fred · 21 August 2025

★★★★★ 1/5

Google

"As an ex-tenant, I can confidently say this is the worst management company I’ve ever dealt with. They are more interested in deceiving people than actually managing properties. Be very careful with Jack and Alesha. They promised all repairs would be done before move-in; however, nothing was fixed for an entire year despite multiple requests. When I exercised my break clause, they tried to charge me for pre-existing maintenance issues. Fortunately, I had reported everything on time. If you decide to work with them, double-check your check-in report and document every single issue immediately. Highly unprofessional."

Bahri · 16 March 2026

★★★★★ 1/5

Google

In December 2022 were left without hot water and heating for a week (at night was below 0 outside) looks like they saved money on maintenance. Update They just make a face as they are going to do something and keep doing minimum and you gotta keep on kicking them🤦🏻‍♀️ acting like kids Review 2020: Been living since 2018 and service was getting worse every year. No respect from Florence (building manager left in 2021) and no response. They say that common areas are open 24/7 and parties are allowed buy it’s against lease. Windows not cleaned in 2021 no date given for 2022, cleaned badly in 2020. Lifts out of order very often. Because of this terrible service i do not recommend to live in a property like this. It might look attractive but you’ll face unbelievably terrible attitude from managing company….i was told ones “we gave you a chance to live here” no, I’m paying for this property and you are providing service for a fee…

Anna · 16 March 2026

★★★★★ 1/5

Trustpilot

Extremely unprofessional and unreliable letting agency

Extremely unprofessional letting agency to deal with as a renter, wastes time doing viewing, negotiation but then goes around collecting offers from multiple parties, then says your offer has been accepted, sends bank details for deposit but pulls out last minute saying landlord is going with someone else. Not even a chance to match whatever the other party has offered. When I pointed out how they mismanaged the situation the response from Head of Lettings is “I have been a professional agent for 15 years I do not need guidance on the correct practice” Extremely unreliable and you can’t plan and be safe in knowing to rent with them as their words count for nothing it seems. Would strongly advise to steer away from them as unreliable and unprofessional.

AD · 25 September 2024

★★★★★ 5/5

Trustpilot

I would 100% recommend Lu2on.

Renting from Lu2on in Luton has been a great experience. The view of the flat was made with another agency and they were so hurried with us to get done with the viewing. That was a shame so eventually, we contacted Strawberry Star directly and it got much smoother to the point we didn't feel like just one more customer. We felt important aha. My partner and I were struggling to find a place because we are both freelancers and most agencies don't accept us without a UK guarantor (which we don't have). We could tell that the salesperson on the other side was trying his best to get us the flat. He found alternatives and we couldn't ask for a better place. It is a new, clean and modern flat without being crazy expensive. Is far enough from London to be cheaper and less of a mess, but still close enough to get there in less than half an hour. We had a problem with our mattress cause it was too soft for my back problems and they quickly arranged a way to replace it with a better and more sturdy one. The staff at the reception are the best! They are super friendly and always there to keep our parcels, answer some questions we might have, or just have a quick chat. We are only renting but already have a chat about the possibility of actually buying a property with Lu2on. The development they're planning looks really good and we can't wait to see this place grow. Taking into comparison our experience with other agencies I would 100% recommend this one. 10/10 is the best one.

Rita · 19 May 2022

★★★★★ 5/5

Trustpilot

I think I've found my place!

The whole CRM and concierge team at Lu2on are absolutely fantastic. Anna is super welcoming, extremely helpful and always goes the extra mile to help you. She also NEVER stops smiling which makes a huge difference. She even brought something for my puppy once to help him which just shows how passionate about her role and how lovely she is. And my puppy absolutely adores her (probably more than he likes me!). The concierge team are hands down the best concierge team I've ever come across - Monika, Gosia, Eli and James are just fantastic and I always stop by to have a chat. Mike, the building manager, is also awesome and always very quick to answer questions and resolve any issues. They always smile at you, always great you, and always help regardless of time of day or how busy they are. I've lived here for just over three months and I love it so much I'm looking to buy a property in the same building. The team at Lu2on are the best!!

Kristine · 17 May 2022

★★★★★ 5/5

Trustpilot

Lovely development, good Experience and nice place to stay.

Unfortunately because of the COVID-19 I need relocate and leave this lovely place. The 24/7 concierge team is really helpful, especially Mario Tiago and Ali. The communal areas are kept very clean and tidy. Well taken care of from day one till the last day. There is a small gym, a lounge and a playground which is nice to have. In front of the west tower there is a beautiful reflective pool with a lot of fishes. Great location, near to the London City Airport and the DLR station. There is a Tesco and a Morrisons really close so it is very convenient I definitely would recommend living here.

Cheng · 28 October 2020

★★★★★ 1/5

Trustpilot

Awful Experience - Lavinia

I was working with Lavinia for a flat in Nine Elms and I was shocked at how unresponsive and unhelpful she was. Initially she reached out to me and was interested in helping me view the flat, however, she randomly stopped replying to my messages and still hasn’t responded days later. I think this is ridiculous and completely unacceptable in this line of work. I will not be using Strawberry Star again.

Caron · 29 March 2025

★★★★★ 1/5

Trustpilot

BEWARE OF RENTING AND BUYING WITH THIS AGENCY!

AVOID STRAWBERRY STAR AT ALL COSTS. Strawberry Star has been failing for years, and although we are paying them £186,000 a year for their 'management' of this development as well as the £600,000+ staff wages and about £20,000 in 'security', those who are making the decisions in the background are clearly not providing a service which in any way validates those costs. We are all clearly being ripped off by SS right now. Both leaseholders and tenants. In terms of the latest situation with COVID-19 at Hoola London, Strawberry Star removed ALL concierge staff and security from the buildings, to 'help' limit the spread of the disease. Other developments in the area still provided residents a limited concierge service, but ours had been completely suspended. SS have failed to implement stringent safety measures to protect those living here on this site. There wasn't any member of the concierge team on the premises to collect parcels, creating a vastly inefficient and incompetent parcel delivery service. Parcels were not left by the residents' door, they were lying on the floor in the main entrance, some were even delivered to the wrong buildings. Parcels were also being ripped open and stolen. During the COVID-19 pandemic, SS should have switched their focus on ensuring the safety and well-being of its residents. Hand sanitizer stations have been placed at elevator landings and key areas around the property. Yes, people may be wearing gloves to take out their rubbish, but everything you touch with those gloves then spreads to everything else you touch. Gloves must be removed immediately and discarded in a waste bin after the activity, then hands must be with an alcohol-based hand rub. It prevents people from contaminating services like door handles and elevator buttons. But this simple and cost effective measures wouldn't have made a difference, as unauthorised people were gaining access to the building by simply pushing the door open during the day and night. A homeless man was spotted and sleeping on the sofa inside the East Tower. SS had order their cleaning staff to to move him on. Since they have removed all staff, they could have easily got a member of the concierge team or even better the Building Manager, who seems to do absolutely nothing these days, to approach the homeless man and offer him advice and support. With all the CCTV cameras scattered around the development, quite frankly it is clear that Strawberry Star are not adhering to their responsibilities of managing this development in a reasonable way. Over the past year: - Lit cigarette ends being tossed onto other balconies, affecting the health of neighbours. - Illegal sub-letting of apartments (like Airbnb). - Barbecues being had on balconies ( I wonder who is liable legally, should there be deaths from a fire caused by a BBQ, when there was no action taken by building management?). - Thieves stealing personal possessions belonging to residents bicycles + deliveries. - Thieves leaving stolen property on the development (such as supermarket trolleys) - Vagrancy in the East Tower lobby. - A fire in the bins outside West Tower. - Residents not disposing their rubbish in the manner and randomly dumping it in and around the premises. - The entire area, including the roundabout and DLR footbridge was covered in mainly recycling waste from Hoola. Given it's a global pandemic - I would have expected more to protect the residents. I suggest Strawberry Star to stop looking at their P&L and rubbing their hands together at the government furlough scheme, and mobilise staff to ensure the health, well-being and security that the firm houses in their estate. Word of advice. Don't live here. It's revolting. They simply don't care.

Will · 6 June 2020

★★★★★ 1/5

Google

Edit - months on, and have you noticed that strawberry star only respond to the glowing reviews, not the ones that tell the truth. They realise they don't have a leg to stand on and have nothing to explain their service or behavior. I would also check out the inventory company they use - they don't have a single review above 1 star. Says it all. ---------------- As a tenant, I would not recommend Strawberry Star. Finding a property and setting up the tenancy was neither here nor there in terms of good or bad. However when it came to having issues fixed during the tenancy, we had to do a lot of chasing and deal with a complete lack of organisation, which is not helpful when you are trying to accommodate this around work / life. The number of times people didn't turn up when they were supposed to, along with then hearing nothing about a follow up or re-arranging a time and date. When it comes to the check out, the company they use have no real structure. The outcome of this is a check in report and check out report that are like chalk and cheese, and were impossible to call comparable. Yet Strawberry Star took no responsibility for this, no due care to the tenant and simply said the report is the report. They had already paid for services before coming back to you with proposed deductions, and they certainly weren't competitive prices for those services, including a clean. When challenging this, Strawberry Star then proceed to state that we have no choice, and if you decide to go to dispute with the TDS you will find that the landlord will come at you for more than what they're proposing. I will do everything I can to avoid renting a property with Strawberry Star in the future - although I can see how they're good for a landlord!

Harrison · 13 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Strawberry Star

Fantastic service from Strawberry Star, especially when dealing with our service charges recently. Sam was extremely helpful and managed to answer all my queries promptly. Sam Cooper is extremely professional, I can not recommend her enough. Thanks Sam!

Sherry · 5 August 2024

★★★★★ 5/5

Google

I bought through the sales team at Strawberry Star. They were all extremely helpful and friendly but especially Stephanie. She was always available to take my calls and emails no matter the time or day. Gave a true end-to-end service. I couldn't recommend this company enough.

SK · 14 April 2019

★★★★★ 1/5

Trustpilot

As a tenant... don't bother!

As a tenant, I would not recommend Strawberry Star. Finding a property and setting up the tenancy was neither here nor there in terms of good or bad. However when it came to having issues fixed during the tenancy, we had to do a lot of chasing and deal with a complete lack of organisation, which is not helpful when you are trying to accommodate this around work / life. The number of times people didn't turn up when they were supposed to, along with then hearing nothing about a follow up or re-arranging a time and date. When it comes to the check out, the company they use have no real structure. The outcome of this is a check in report and check out report that are like chalk and cheese, and were impossible to call comparable. Yet Strawberry Star took no responsibility for this, no due care to the tenant and simply said the report is the report. They had already paid for services before coming back to you with proposed deductions, and they certainly weren't competitive prices for those services, including a clean. When challenging this, Strawberry Star then proceed to state that we have no choice, and if you decide to go to dispute with the TDS you will find that the landlord will come at you for more than what they're proposing. I will do everything I can to avoid renting a property with Strawberry Star in the future - although I can see how they're good for a landlord!

H · 10 July 2024

★★★★★ 5/5

Google

I had the pleasure of working with Inga Lyngsmark from strawberry star. Inga was wonderful! she was not only very sweet but very professional and attentive. She helped me get settled very quickly and made the letting process so easy. I …

Khiara · 16 April 2018

★★★★★ 5/5

Google

I did call different estate agents in regards to selling our flat, but Strawberry Star was the one to be realistic and friendly. Gurveer Kaur - an excellent agent, who helped to sell our flat. She is an excellent negotiator with a very personalized touch. She found us a buyer within a week and kept us well informed through out our selling process - which took 4 months to complete. She also went an extra mile and helped us with the storage when we had issue with getting keys for the new house. Highly recommended!!!

Carthika · 16 April 2021

★★★★★ 5/5

Trustpilot

Exceptional Service and Ideal Location in Luton, Highly Recommend

We have been long-term tenants at LU2 0N under Strawberry Star Management, and I can't say enough about their exceptional service. They take tenant requests and feedback seriously, always responding with prompt action. The concierge team is incredibly responsible and attentive. The property's location is ideal, especially for professionals, with convenient access to groceries and the nearby train station. They are pet-friendly too. Overall, I highly recommend Strawberry Star.

Nazneen · 26 September 2024

★★★★★ 1/5

Trustpilot

Terrible buildings management company…

Terrible buildings management company who provide sub standard services. They severely over charge for the pleasure, leaving residents with significant and unwarranted service charge increases year on year. Strawberry star do not comply with their legal obligations as per leaseholder agreements which include consulting residents on costs and choice of contractors and suppliers for building maintenance and insurance cover. Instead we receive annual cost increases to our service charges. Fortunately we residents recently actioned a ‘right to manage’ and have successfully removed strawberry star as the management company. In the first few months our service budget has decreased significantly and is due to decrease more once strawberry star supply remaining documentation, which is holding up review of other contractor costs.

Consumer · 26 December 2023

★★★★★ 1/5

Facebook

Worst building management I have come across. They have addressed none of the issues highlighted. Months have gone by and none of these service charge monies have gone towards this development. Even there staff don’t hang around, we have had 4 new members of staff working in reception over a 6 month period. Worst company, if they manage your development don’t bother buying there, run really fast. (Away)

Remon · 18 January 2022

★★★★★ 5/5

Google

Hugo has been very helpful for the past couple of months. We have decided on a different area but I would highly recommend their services.

Sarinn · 27 August 2017

★★★★★ 1/5

Trustpilot

An irresponsible and unprofessional…

An irresponsible and unprofessional property management team. We as landlord of Sky Gardens had bad experience with Catrin Paullius and the property management team who carried out maintenance works of our Sky Gardens unit at our expense without obtaining our prior consent and continued to override our instructions. Our concerns were not addressed by Chairman of Strawberry Star Group Mr Sathish even though we complained to his level. As international buyers, we have totally lost trust with Strawberry Star Group.

Lokwinnetvigator.com · 6 February 2023

★★★★★ 5/5

Google

I've dealt with Hugo for many years and he's always been brilliant and has gone to great lengths to help me.

GetFunkedLive · 27 August 2017

★★★★★ 1/5

Facebook

SS has been managing our new block of luxury flats for a year now. They failed to provide even the basic standards of cleaning, repairs are not being done in any reasonable time. Lack of contact from management just ignoring everything. Buildings communal areas are disgusting and dirty beyond belief. Not recommended!

Artur · 16 January 2022

★★★★★ 5/5

Trustpilot

I have recently purchased an apartment…

I have recently purchased an apartment with Strawberry Star and although was a bit concerned at first as I have not heard of them, I was pleasantly surprised. The sales team were great, and once I had moved in the Customer Care team took over. I was particularly impressed with Wendy and Luke. I had a few snags and they dealt with them in the first week and even offered some tradesmen to assist with my moving my furniture around. Would definitely recommend.

Anonymous · 13 May 2022

★★★★★ 1/5

Trustpilot

Unprofessional & Untrustworthy

Viewed a few flats in Hoola, all seemed very promising considering the agent was super keen to get me in for viewings the same day. When I arrived in the evening they were quick to boast that there has been over 30 viewings today and a lot of offers already. Unfortunately they were caught out by one of the tenants who said I was only the 5th person to view (red flag). Anyway, regardless of this I stupidly put in an offer, to which never heard anything back and have since been completely ignored. Not one to leave reviews for anything but overall this has been a very disappointing experience. Moral of the story these guys aren't trustworthy or professional and I would avoid at all costs!

Siena · 18 January 2022