1/5
GoogleClaire who works at Strawberry star should not be in customer service. As a prior tenant in the building, her communication was very disrespectful. I would not advise working with this company.
Trusted Agent profile
Strawberry Star reviews in London
★★★★★
130 reviews across 2 offices and 3 platforms
Strawberry Star has two offices, all in London. Together they have 130 reviews on three platforms, rated 3.7 out of 5 overall.
83
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
44
Reviews on Trustpilot
All 2 offices
Our offices
Strawberry Star's two offices, most reviewed first. Each has its own page.
Latest reviews from every Strawberry Star office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleRating only, no written review.
1/5
GoogleIn December 2022 were left without hot water and heating for a week (at night was below 0 outside) looks like they saved money on maintenance. Update They just make a face as they are going to do something and keep doing minimum and you gotta keep on kicking them🤦🏻♀️ acting like kids Review 2020: Been living since 2018 and service was getting worse every year. No respect from Florence (building manager left in 2021) and no response. They say that common areas are open 24/7 and parties are allowed buy it’s against lease. Windows not cleaned in 2021 no date given for 2022, cleaned badly in 2020. Lifts out of order very often. Because of this terrible service i do not recommend to live in a property like this. It might look attractive but you’ll face unbelievably terrible attitude from managing company….i was told ones “we gave you a chance to live here” no, I’m paying for this property and you are providing service for a fee…
5/5
GoogleRating only, no written review.
1/5
Google"As an ex-tenant, I can confidently say this is the worst management company I’ve ever dealt with. They are more interested in deceiving people than actually managing properties. Be very careful with Jack and Alesha. They promised all repairs would be done before move-in; however, nothing was fixed for an entire year despite multiple requests. When I exercised my break clause, they tried to charge me for pre-existing maintenance issues. Fortunately, I had reported everything on time. If you decide to work with them, double-check your check-in report and document every single issue immediately. Highly unprofessional."
1/5
TrustpilotScam company
I would give a zero star if I could Had been lived in hoola 1 year ago and they are the most horrible agency I have ever meet Hoola is great the whole building is fine the people work in there is nice but when it come to the agency they are the worst u can ever imagine Before we move in we have told the agency that we have two cat and also all the detail they need to know The first day we move in we saw the lady doing a report of the property she just went in in front of us and take a couple picture and walk out I assume that is the check in report which take her 3 min to finish After we move in we figure there got some broken part of the building and furniture that is not there like the dinning table It take them a month to order one back which is ridiculous while there also got water leak we try to report but no one come to fix it When we move out the check out report is ridiculous longer then the one we have for check in and they try to scam us money for all the way u can think of They first told one out our flatmate that he haven’t pay the rent then they did the same to the other while both of them have a receipt and transition report from the bank they then ask them to pay again and ask the bank to retreat the previous payment trying to scam four time of the rent They also claim that we didn’t clean the property after we left but we hire a professional cleaning team to come over to clean Tho the deposits company say that we did nth wrong and pay us back the deposit but I think people need to know that this letting agency is a pure scam
5/5
GoogleRating only, no written review.
1/5
TrustpilotAwful Experience - Lavinia
I was working with Lavinia for a flat in Nine Elms and I was shocked at how unresponsive and unhelpful she was. Initially she reached out to me and was interested in helping me view the flat, however, she randomly stopped replying to my messages and still hasn’t responded days later. I think this is ridiculous and completely unacceptable in this line of work. I will not be using Strawberry Star again.
1/5
TrustpilotDon’t care about residents
Got issued a parking ticket for the space that we own and bought for £35,000 because we didn’t display a parking permit which they decided to unilaterally introduce together with P4Parking.
1/5
TrustpilotThe worst management company
The worst management company I have come across. Avoid at all costs. Poor billing and invoicing, customer services and shocking procurement services.
1/5
GoogleEdit - months on, and have you noticed that strawberry star only respond to the glowing reviews, not the ones that tell the truth. They realise they don't have a leg to stand on and have nothing to explain their service or behavior. I would also check out the inventory company they use - they don't have a single review above 1 star. Says it all. ---------------- As a tenant, I would not recommend Strawberry Star. Finding a property and setting up the tenancy was neither here nor there in terms of good or bad. However when it came to having issues fixed during the tenancy, we had to do a lot of chasing and deal with a complete lack of organisation, which is not helpful when you are trying to accommodate this around work / life. The number of times people didn't turn up when they were supposed to, along with then hearing nothing about a follow up or re-arranging a time and date. When it comes to the check out, the company they use have no real structure. The outcome of this is a check in report and check out report that are like chalk and cheese, and were impossible to call comparable. Yet Strawberry Star took no responsibility for this, no due care to the tenant and simply said the report is the report. They had already paid for services before coming back to you with proposed deductions, and they certainly weren't competitive prices for those services, including a clean. When challenging this, Strawberry Star then proceed to state that we have no choice, and if you decide to go to dispute with the TDS you will find that the landlord will come at you for more than what they're proposing. I will do everything I can to avoid renting a property with Strawberry Star in the future - although I can see how they're good for a landlord!
5/5
TrustpilotExceptional Service and Ideal Location in Luton, Highly Recommend
We have been long-term tenants at LU2 0N under Strawberry Star Management, and I can't say enough about their exceptional service. They take tenant requests and feedback seriously, always responding with prompt action. The concierge team is incredibly responsible and attentive. The property's location is ideal, especially for professionals, with convenient access to groceries and the nearby train station. They are pet-friendly too. Overall, I highly recommend Strawberry Star.
1/5
TrustpilotExtremely unprofessional and unreliable letting agency
Extremely unprofessional letting agency to deal with as a renter, wastes time doing viewing, negotiation but then goes around collecting offers from multiple parties, then says your offer has been accepted, sends bank details for deposit but pulls out last minute saying landlord is going with someone else. Not even a chance to match whatever the other party has offered. When I pointed out how they mismanaged the situation the response from Head of Lettings is “I have been a professional agent for 15 years I do not need guidance on the correct practice” Extremely unreliable and you can’t plan and be safe in knowing to rent with them as their words count for nothing it seems. Would strongly advise to steer away from them as unreliable and unprofessional.
1/5
GoogleRating only, no written review.
5/5
TrustpilotFantastic service from Strawberry Star
Fantastic service from Strawberry Star, especially when dealing with our service charges recently. Sam was extremely helpful and managed to answer all my queries promptly. Sam Cooper is extremely professional, I can not recommend her enough. Thanks Sam!
1/5
TrustpilotAs a tenant... don't bother!
As a tenant, I would not recommend Strawberry Star. Finding a property and setting up the tenancy was neither here nor there in terms of good or bad. However when it came to having issues fixed during the tenancy, we had to do a lot of chasing and deal with a complete lack of organisation, which is not helpful when you are trying to accommodate this around work / life. The number of times people didn't turn up when they were supposed to, along with then hearing nothing about a follow up or re-arranging a time and date. When it comes to the check out, the company they use have no real structure. The outcome of this is a check in report and check out report that are like chalk and cheese, and were impossible to call comparable. Yet Strawberry Star took no responsibility for this, no due care to the tenant and simply said the report is the report. They had already paid for services before coming back to you with proposed deductions, and they certainly weren't competitive prices for those services, including a clean. When challenging this, Strawberry Star then proceed to state that we have no choice, and if you decide to go to dispute with the TDS you will find that the landlord will come at you for more than what they're proposing. I will do everything I can to avoid renting a property with Strawberry Star in the future - although I can see how they're good for a landlord!
5/5
GoogleRating only, no written review.
5/5
TrustpilotStylish apartments with great view
Stylish apartments with great view. Fantastic Team
1/5
TrustpilotI regret using Strawberry Star to sell my apartment
I sold my apartment in Hoola using Strawberry Star. This is a decision I really regret. They charged me over £14,000 and they were very poor in my opinion. I had to do a lot of their work and I had to chase the agent involved on many occasions. She made numerous mistakes, was rude and unpleasant to deal with. At no point did she offer any apology or explanation for her shortcomings. The poor service resulted in a delay in the sale of my property and caused me a financial loss.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleGood management
3/5
GoogleThey are alright. They were fine helping us getting the property. They were fine during the first 3 years in the property and during Covid nothing really changed as we were always paying on time, we never had an issue. The problems come up when it comes of communication between Landlord and tenant. Unfortunately there is a lack of experience around negotiation, tenants rights and there was little interest in supporting neither us or the landlord. To the point it wasn't really worth it having them in between and it was much better communicating directly with the owner. Long story short, they could be a good agency but low communications skills and very little knowledge around regulations.
5/5
GoogleI had a fantastic experience with Strawberry Star Lettings. Their team was professional, responsive, and truly went above and beyond to ensure my rental process was smooth and hassle-free. The property was exactly as advertised. I highly recommend them for their excellent service and commitment to tenant satisfaction.
Agent replied · 11 June 2024
Thank you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Strawberry Star
Which Strawberry Star office has the most reviews?
London (157 - 159) has the most, with 70 reviews rated 3.2 out of 5, followed by London (5 Tidal Basin Road) with 61.
Where are the Strawberry Star offices?
The two Strawberry Star offices, by town:
- London (157 - 159): 157 - 159, Wandsworth Road, London, SW8 2LY
- London (5 Tidal Basin Road): 5 Tidal Basin Road, London, E16 1UX
