1/5
GoogleBiggest bunch of cowboys in the real estate world
Trusted Agent profile
Strawberry Star reviews in London
★★★★★
130 reviews across 2 offices and 3 platforms
Strawberry Star has two offices, all in London. Together they have 130 reviews on three platforms, rated 3.7 out of 5 overall.
83
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
44
Reviews on Trustpilot
All 2 offices
Our offices
Strawberry Star's two offices, most reviewed first. Each has its own page.
Latest reviews from every Strawberry Star office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
TrustpilotTerrible buildings management company…
Terrible buildings management company who provide sub standard services. They severely over charge for the pleasure, leaving residents with significant and unwarranted service charge increases year on year. Strawberry star do not comply with their legal obligations as per leaseholder agreements which include consulting residents on costs and choice of contractors and suppliers for building maintenance and insurance cover. Instead we receive annual cost increases to our service charges. Fortunately we residents recently actioned a ‘right to manage’ and have successfully removed strawberry star as the management company. In the first few months our service budget has decreased significantly and is due to decrease more once strawberry star supply remaining documentation, which is holding up review of other contractor costs.
1/5
TrustpilotHorrible and predatory
I would rate them a 0 but google is too generous. They are predatory, exploit loopholes and make you question your every move. Have a lawyer you trust read anything Strawberry sends you before signing, because I can guarantee that you are better off taking your business somewhere else.
1/5
TrustpilotBe aware of their hustling/scamming of…
Be aware of their hustling/scamming of signing contracts. You will lose your entire holding deposit fee when discontinuing. Strawberry Star the LU2ON developer opposite the Parkway station asks prospective buyers for a Reservation Fee to Hold the property while considering to buy and doing the research of Mortgage Lenders and Solicitors. If at the end of this time you decide to not go ahead Strawberry Group will retain the whole Reservation Fee of £1500 citing administration costs and loss of business. In this case the property has been empty since 2019 and is still empty. Exactly how do they justify this cost when their own solicitors charged them for £369 …..so £1131 extra in lost business ? Administration ? This is plainly either a scam or Strawberry punishing a prospective Buyer for a decision not to buy for whatever reason. With increasing pressure from Strawberry Group to Exchange Contract gave a distasteful impression of Hustling that the Buyer did not proceed further. Note that had the Buyer Exchanged Contracts without money arranged with a Lender the buyer could have lost the 10% deposit (23.000 pounds!!)at Exchange….is this really how Strawberry are trying to sell their much vaunted Properties at LU2ON? Any prospective buyer should be warned of their high pressure sales attitude…
1/5
TrustpilotBe aware of their hustling/scamming of…
Be aware of their hustling/scamming of signing contracts.
5/5
GoogleStrawberry star is the agent of our flat. I am very satisfied of their services since day 1 we moved in. We had few damages in the flat and they fixed it straight after they were informed. Special credits to Valentina who is very responsive and supportive, as well as Marios at the reception of the Hoola building who is always available to provide assistance.
5/5
GoogleStrawberry star is the agent of our flat. I am very satisfied of their services since day 1 we moved in. We had few damages in the flat and they fixed it straight after they were informed. Special credits to Valentina who is very responsive and supportive, as well as Marios at the reception of the Hoola building who is always available to provide assistance.
3/5
GoogleIn general nice real estate agents but they represent very unpleasant landlords and do little to mediate things fairly as property managers. Watch out for your tenancy deposits in Hoola - they will try retain as much as they can. I never had a deposit retained and with Strawberry Star/ Spin Success Investments they tried to claim every single thing as not fair wear and tear. Folks that work in the actual Hoola building are however lovely people!
2/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely horrifying and appalling service and building management provided by this company. They simply do not have expertise or experience in managing any buildings, leaving Sky Gardens (my building) in utter chaos. To name a few issues, we have had (1) no hot water for two weeks straight in the building during the coldest season of December, (2) lift buttons were broken for over two months before they fixed it, (3) building entrance door has been broken for one month now and no intention or update has been given to fix it, (4) lifts break on average every 2-4 weeks, (5) general cleanliness of the building is sub par and (6) there is constantly issue with hot water on average once a month. On top of this, the company has the decency to increase their service charges when they fail to provide the very basic service that the price we pay should encompass. This is simply not how you run any company, let alone a company that charges over £400/month, and they should be ashamed of themselves.
1/5
Trustpilotdouble-check every single item in your apartment, including all hidden
I'm currently moving into my apartment and recently purchased an integrated dishwasher. During installation, the handyman had to remove the slats (bottom and top) and eventually also the oven that came with it due to dimensions. However, to our surprise, the cover plate was found to be bent and it was likely damaged during transport. I reported this to the CRM as I felt financially aggrieved since I paid for the equipment. Although I estimated the cost of replacing the part to be around £20-30, the CRM denied my allegations stating that "they couldn't be certain the damage didn't occur during removal". So in other words they are claiming I am not being honest. At the same time, they were unable to provide me with any photographic evidence that the cooker was in good condition when covered by the kitchen countertop.
1/5
TrustpilotAn irresponsible and unprofessional…
An irresponsible and unprofessional property management team. We as landlord of Sky Gardens had bad experience with Catrin Paullius and the property management team who carried out maintenance works of our Sky Gardens unit at our expense without obtaining our prior consent and continued to override our instructions. Our concerns were not addressed by Chairman of Strawberry Star Group Mr Sathish even though we complained to his level. As international buyers, we have totally lost trust with Strawberry Star Group.
1/5
TrustpilotFlat is cold entire winter 2022. Still paying service charge.
After purchase from Strawberry star, you will be passed onto their CRM team, where true nightmare begins. It is terrible that CRM contact blocked my number on her phone! (I had tried ringing from another phone). Now I had to call up head office receptionist to reach to either Wendy or Darren or Yasmine. I have now been living in the cold since December 2022, underfloor heating was not built properly into the bedroom. After 2months of chasing, finally a technician came and took him two visits to measured up with device, found that heating pipe work was missing in part of the master bedroom. This was probably the reason why I had to turn thermostat to unnecessarily high temperature 28C to only achieve some minimal heating (say 18-21C) in the room! It took emailing 3 times a week and making calls at least twice to receive an acknowledgment email from Strawberry Star (without any real action to address or even validate the defect). The CRM and Aftersales teams keep ignoring my defect report. Even the flat is still within developer’s warranty period. It’s now February 2022 and problem still isn’t resolved and had worse . Strawberry star did not even properly looked into it. Unfortunately such defect will not go away by delaying it. What happened was Wendy Edwards (CRM) does not read the email and simply ask you to contact their Aftersales team straight away. Then Aftersales team will simply return and say they will only deal with property management matters but not defects, please go to CRM team. Absolutely ridiculous I simply do not care which team or department, to me they are ALL strawberry star the developer! Also my front door was known to be non- fire compliant since last checks in August 2022… the door sweep broke and cannot be dropped to close the gap on floor. It requires new replacement. Months and months went on and nobody ever returned to fix it. Lucky enough there hasn’t been a fire yet! What bothers me daily is the door constantly drawing in wind channelling noise through the gap to the floor.. I can go on and on about defects appearing in my flat. Eg. Bathroom door does not shut maybe due to settling of the building, fridge door gap large enough to fit a finger in… random hole on ceiling and new stain that could mean moisture… window not airtight….window seal missing the corner etc… Before you purchase from Strawberry Star, all services (Jonathan) was wonderful. After they take your money, it all ended and go very wrong downhill. Many more building defects and snags Luke (who works alongside Wendy) lied to us and say will come back to fix once they had the building-wide drain pipe smell issue resolved. He asked us to simply wait out. Next thing we know was their whole contractor team Square House and de-camp and all files closed. Luke never returned and he does not even work in SS anymore. My current building Bronze is now nearly all sold out. But to all future buyers or tenants, reconsider Lu2on and strawberry star’s upcoming development in Harlow town centre carefully. Afterall Strawberry Star is an overseas Developer with little UK experience. The Brand is not generally known in this country. Of 30 developers in UK who pledged to the Government in ensuring building safety repairs of their new builds last year, Strawberry Star isn’t on the list unfortunately. This is my personal advice.
1/5
TrustpilotTerrible after service
Terrible after service, they don’t complete snags, you can keep asking and putting it in emails but they just don’t do their basic and legally bound items. Be careful if buying as a first owner from their developments!
1/5
FacebookThey are our property managers and the only way to describe them is Thieves. The are purposefully opaque and unclear all with the aim of ripping us off. Would not recommend them to anyone, and if you are unfortunate enough to be stuck with them beware.
5/5
TrustpilotThank you for the great service!
Strawberry star is the agent of our flat. I am very satisfied of their services since day 1 we moved in. We had few damages in the flat and they fixed it straight after they were informed. Special credits to Valentina who is very responsive and supportive, as well as Marios at the reception of the Hoola building who is always available to provide assistance.
5/5
TrustpilotI would like to mention the great…
I would like to mention the great service received from Marios and Alin. They've been really great in managing any issue or request had during the tenancy. Awesome people!
1/5
TrustpilotTerrible service …
Been living in one of the buildings managed by Strawberry Star. The service is terrible, service charge increases, service decreases. Several ongoing issues for 3 years now not resolved. Windows not cleaned since December 2020 and back in December cleaned badly. Bad bad terrible.
5/5
TrustpilotWendy Edwards at Strawberry Star is…
Wendy Edwards at Strawberry Star is excellent. She’s very friendly and helpful. We have issues in our flat and she always try her best to solve the problems. She’s very responsive with emails and make sure we are happy with the solutions.
5/5
TrustpilotVicky and her team were very helpful…
Vicky and her team were very helpful and understanding when it came to the conveyancing process of my flat sale.
5/5
TrustpilotI would 100% recommend Lu2on.
Renting from Lu2on in Luton has been a great experience. The view of the flat was made with another agency and they were so hurried with us to get done with the viewing. That was a shame so eventually, we contacted Strawberry Star directly and it got much smoother to the point we didn't feel like just one more customer. We felt important aha. My partner and I were struggling to find a place because we are both freelancers and most agencies don't accept us without a UK guarantor (which we don't have). We could tell that the salesperson on the other side was trying his best to get us the flat. He found alternatives and we couldn't ask for a better place. It is a new, clean and modern flat without being crazy expensive. Is far enough from London to be cheaper and less of a mess, but still close enough to get there in less than half an hour. We had a problem with our mattress cause it was too soft for my back problems and they quickly arranged a way to replace it with a better and more sturdy one. The staff at the reception are the best! They are super friendly and always there to keep our parcels, answer some questions we might have, or just have a quick chat. We are only renting but already have a chat about the possibility of actually buying a property with Lu2on. The development they're planning looks really good and we can't wait to see this place grow. Taking into comparison our experience with other agencies I would 100% recommend this one. 10/10 is the best one.
5/5
TrustpilotI think I've found my place!
The whole CRM and concierge team at Lu2on are absolutely fantastic. Anna is super welcoming, extremely helpful and always goes the extra mile to help you. She also NEVER stops smiling which makes a huge difference. She even brought something for my puppy once to help him which just shows how passionate about her role and how lovely she is. And my puppy absolutely adores her (probably more than he likes me!). The concierge team are hands down the best concierge team I've ever come across - Monika, Gosia, Eli and James are just fantastic and I always stop by to have a chat. Mike, the building manager, is also awesome and always very quick to answer questions and resolve any issues. They always smile at you, always great you, and always help regardless of time of day or how busy they are. I've lived here for just over three months and I love it so much I'm looking to buy a property in the same building. The team at Lu2on are the best!!
5/5
TrustpilotAna has always been helpful and…
Ana has always been helpful and friendly. Best at her job!
5/5
TrustpilotI love the experience with the…
I love the experience with the Strawberry Star Agency and the company as a whole. I am currently renting one of their new builds in the Luton area and the lady’s at the front desk are very helpful. Anna Sands was so helpful today and she was able to fulfill all of my requirements and went the extra mile to resolve my query.
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Questions about Strawberry Star
Which Strawberry Star office has the most reviews?
London (157 - 159) has the most, with 70 reviews rated 3.2 out of 5, followed by London (5 Tidal Basin Road) with 61.
Where are the Strawberry Star offices?
The two Strawberry Star offices, by town:
- London (157 - 159): 157 - 159, Wandsworth Road, London, SW8 2LY
- London (5 Tidal Basin Road): 5 Tidal Basin Road, London, E16 1UX
