Stones Property estate agents in Hayes and East Harling

Thank you Sophia for the comments! Regards Stones

Thank you very much for leaving us a 5-star review. Your feedback is greatly appreciated, and we will be sure to share it with our estate agent team in Hayes. Please don't hesitate to contact us again if you require our services in the future. Thank you for choosing Stones Property.

We would like to express our gratitude for taking the time to leave us a 5-star review. Your feedback is highly valued, and we will definitely pass it on to our estate agent team based in Hayes. Should you need our services in the future, please do not hesitate to reach out to us. We appreciate your trust in Stones Property.

We would like to express our gratitude for taking the time to leave us a 5-star review. Your feedback is highly valued, and we will definitely pass it on to our estate agent team based in Hayes. Should you need our services in the future, please do not hesitate to reach out to us. We appreciate your trust in Stones Property.

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Aldo, Really appreciate your comments & great to see Tia setting the standards! Regards Stones

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes, particularly Tia. Please do get back in touch if you ever need us again. Thank you. Stones Property

Thank you for the positve review & the 5 Stars! Reagrds Stones

Brendon, Great to hear Scott has excelled once again! Regards Stones

Thank you very much for leaving us a 5-star review. Your feedback is greatly appreciated, and we will be sure to share it with our estate agent team in Hayes. Please don't hesitate to contact us again if you require our services in the future. Thank you for choosing Stones Property.

Thank you Kay for the 5 star review. Our letting team in Hayes really do try and look after the tenants. Thank you for choosing Stones Property.

Thank you for your kind review. Always here when you need us. Kind Regards Stones Property, the best estate agents in Hayes.

Dear Mr Singh, We confirm viewings 24 hours before and on the day of the viewing. We would have called you to cancel, however if the phone does not go through three times, we do not call back. All the best with your property hunt. Regards Stones Property

Dear Mr Savas, We have 3 different types of services. Introduction Only, Rent Collection & Fully Managed. Our landlord has only paid for an Introduction service which has been explained to you at the start of the tenancy. Unfortunately all maintenance is off the landlords responsibility. We were employed for a tenant find service. We hope your issues have been sorted. Kind Regards Stones Property

Thank you so much for your 5 star review Bill. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Afternoon Dora, I am sorry to hear that you were unhappy. Could you kindly please email us your complaint to hayes@stonesproperty.co.uk. As an award winning agency we pride ourselves in providing a high level of service and would like more information to investigate this matter further. Kind Regards Stones

Afternoon Sir, I am responding to your false rating you have provided for our services as your fully aware of the following - 1. You moved into the property at short notice which was accommodating your needs. 2. You have rented a property in the Ballymore Development which you as a previous tenant in the development should be aware of the legalities of the utility services. 3. The landlord has a legal liability under the title of the property to have full liability of the utilities should the property be sublet. 4. The previous tenant has not paid the bill hence the services have been disconnected. 5. Stones are not responsible to pay the bill as you have stated to my team. 6. Stones only provide a Rent Collection Service therefore do not have liability to resolve this matter. 7. Stones have emailed you confirmation that we have changed the utility into your name & that we too were investigating the matter. 8. Stones have sent a contractor to investigate the matter which once again is not our liability. 9. Stones had a member of the team attend the property as a good will visit to see if they could assist. 10. The post-box key is once again no liability of Stones, your landlord is aware he must obtain that from either the management company or the previous tenant. 11. You have raised an issue with the dishwasher & the toilet flush once again these are not a concern of Stones as we do not manage the property. You have had a visit from the landlord in the last 24 hours who has noted the defects & investigating further & you have had visits from Stones in the last 48 hours & an engineer in the last 72 hours. I think you will find that if you at look the definition of a Rent Collection Service the above issues you have raised do NOT fall under the service. You clearly feel aggrieved & as the team have demonstrated we sympathise with you & were more than willing to assist, however since you have refused to remove you review which is not true nor accurate we refuse to entertain the matter further. Please refrain form contacting our office as per the defects or the utilities you have all contact details for your landlord on the Move In Letter therefore I suggest you do what is expected of you & report to a person that is responsible. Regards Stones

Dear Caroline Mapella, Firstly I would like to sincerely apologise for your experience. We would have been happy to rent a property to you, however just as you were messed around, so were we. Unfortunately, the properties we have available are not owned by us and we are a 'no win, no fee' estate agency, and so were really hoping that we could have moved you in, so that we would have been paid for our services, however the property works still remain unfinished. Unfortunately, it was due to the tradesmen employed by the landlord were unable to commit to the dates originally agreed and so move in was continually delayed. The property works have still not been completed. Unfortunately, this is a problem we do face time to time and we are sorry again you had to experience this. However once we knew this was an ongoing problem, we did arrange for your deposit to be transferred back within 24 hours. Kind Regards Stones Property

Thank you so much for your 5 star review. We appreciate your feedback, we will pass it onto our estate agent team in Hayes. Please do get back in touch if you ever need us again. Thank you. Stones Property

Thank you very much for leaving us a 5-star review. Your feedback is greatly appreciated, and we will be sure to share it with Sanjay. Please don't hesitate to contact us again if you require our services in the future. Thank you for choosing Stones Property in Hayes.

Thank you Deepak for you kind and generous review. Always here when you need us. Kind Regards Stones Property the best estate agents in Hayes.