Trusted Agent profile
★★★★★
241 reviews across 2 offices and 2 platforms
Stones Property has two offices, in Hayes and East Harling. Together they have 241 reviews on two platforms, rated 4.4 out of 5 overall.
224
Reviews on Google
All 2 offices
17
Reviews on Facebook
All 2 offices
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Stones Property's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleVery deceptive, do not try to buy a property with them if you value your time, they are very shady and will try to squeeze extra money from you at every chance, making up fake competing offers and telling you stories that doesn’t make any sense
1/5
GoogleAbsolutely appalling service from Stones Property Management. We have been left without hot water for five days over a bank holiday weekend after our boiler exploded, leaving visible burn marks and damage to the wall. Despite this being a serious safety issue, we have had zero response, no acknowledgement and no attempt to communicate with us. It is completely unacceptable to ignore tenants in these circumstances, particularly when the issue involves potential electrical or fire risk. A basic duty of care would be to respond and arrange support, neither of which has happened. This level of negligence and lack of communication is shocking. I would strongly advise others to avoid using this company.
5/5
GoogleRating only, no written review.
5/5
GoogleVery good experience 👌. Amazing team .specially mr surjit always answered my call.thanks …
5/5
GoogleAfter being on the market with another agent for 3 months, we changed to Stones Property. The team were fantastic, gave us some excellent advice and agreed a sale with 2 weeks. The service was excellent and we would thoroughly recommend the team!
5/5
GoogleVery happy with agency Stones. I received the greatest support from a very professional agent, Simrat. During the difficult time of moving, she helped me a lot with paperwork. Thank you, Simrat.
5/5
GoogleThanks to Simrat for always resolving any issues that our tenants have swiftly and efficiently. An asset to Stones Team. Keep up the good work Simrat. All the best. Best Wishes Surbir Singh Motizada
5/5
GoogleLemar has been incredibly helpful and is very swift in responses. Great customer care and communication.
5/5
GoogleI had a very good experience with this agency. The agent ( Courtine) was professional, helpful, and responded quickly to my questions. They made the whole process smooth and stress-free. I would recommend them to others looking for a home.” Thanks Courtine ❤️
5/5
GoogleWe recently sold our home through Stones Estate Agency and had a very positive experience with the whole team. Before working with Stones, we initially listed our property with Purplebricks, which unfortunately was not a good experience. Communication and support were very limited, and the overall process felt difficult and frustrating. However, once we instructed Stones Estate Agency, the difference was immediate. It truly felt like day and night, with a much more professional, supportive, and hands-on approach. From the beginning, Scott, the Director of New Business, was very helpful and professional. He explained the process clearly and made the initial stages feel straightforward and well organised. Sandeep, the owner of the agency, has clearly built a great team that works hard to provide a high level of service. Lamar and Serge carried out the property viewings and were always friendly, professional, and punctual. They represented the property very well and made potential buyers feel comfortable during their visits. A special thank you to Courtnie, the sales progressor, who helped guide the sale through to completion. She kept us regularly updated and was always quick to respond to any questions we had, which made the whole process much less stressful. Overall, we were very happy with the service from Stones Estate Agency. Their professionalism, communication, and support made a real difference, and we would happily recommend them to anyone looking to sell their home.
1/5
GoogleIf you are looking for a rental, or an estate agent to manage your property, please read this review. This is an honest report of our experience with Stones Estate agents. The process to applying for a rental with Stones was straightforward, and it was lovely to see that it is based on a first come first serve, only looking at one application at a time, rather than who has a rental history or highest offer. It’s a fair way of giving a chance to first time renters. The process was quick and communication always excellent. During tenancy we never had any problem or issues with Stones, emails were responded to promptly and inspections were not intrusive, we were always allowed to be present due to the cat and dog being there. We were told we would have an inspection every 6 months, however we had only 1 inspection within the first year there. The inspections never lasted more than 10 minutes and Nicola was always very chatty and polite and praised us on how well the house looked and it was lovely to see it being loved. Nicola never took photos of the condition of the house during inspections. We had some maintenance issues which were dealt with during tenancy. Towards the end of our tenancy, we felt we needed to leave due to some circumstances with the house out of our control which made living there not feel like our home. Nothing to do with how the house was managed or to do with us. We gave our one months notice and were offered a cheaper rental price to see if we would stay. We wanted to move to a bigger house and with an additional parking space anyway and this was respected. At check out, Nicola’s attitude took a 180, politeness and professional communication was non existent, rude emails with issues raised which we already had notified about during tenancy. Things which should have been picked up on during inspections that were suddenly a problem, and issues to the property which were caused by fair wear and tear and damages which were not caused by us. We had initial charges of over £600 wanting to be deducted from our deposit. When questioned and asked for proof from the inventory for before and after photos, she could not prove these and straight away took away the charges. They claimed the property needed 2 full days of 2 cleaners at £300 to bring back to the same standard. I confronted Nicola on her unprofessional approach and complete change of character. I felt like this was a personal attack on us deciding to leave the property, knowing that they would not be able to charge the property for new renters at the price we had been paying due to the circumstances with the house. I gained a cleaning quote myself for end of tenancy which came out at £180, so this in itself was a complete overcharge. They let me go back to do the cleaning myself which took me 2.5 hours on my own. Imagine if I had just agreed to the charges! This estate agent knows what they are doing to try and scam back as much money as they can at the end of tenancy. I fought and argued for evidence and I will say it was good of them to let us go back to address issues which we were at fault of, however if you are not on top of everything and ask for proof, they would have taken a lot more money from us. If I was a home owner and this estate agent managed my house, I would be disappointed at the inspection quality, and it has been a shame to end the tenancy not wanting anything to do with a house we once loved and called home.
5/5
GoogleDear Stones Property Team, I would like to take this opportunity to sincerely thank the entire Stones Property team for your kindness, support, and understanding throughout this entire process of securing a good apartment in Southall. This positive outcome was only possible because of your guidance, and it would not have been achievable without your support. I would like to give special thanks to Simrat, Bob, and Amrit for their exceptional help, professionalism, and patience. Your dedication and willingness to support us during a very difficult time truly made a meaningful difference for me and my family. You have all been extremely helpful, and your assistance has meant a great deal to us. We are truly grateful for your big-hearted and compassionate nature. You will remain in our prayers, and we wish you good health, happiness, safety, and continued success. May God bless and protect you always. Once again, thank you very much for your continued support and assistance. Kind regards MB
5/5
GoogleVery efficient , staff are friendly , easy to talk to … very friendly
1/5
GoogleEven though Stones Property promised good service at the start, my experience has been extremely disappointing. Communication was almost non-existent, I was always the one chasing updates, and the promised follow-up calls never happened. They also gave an unrealistically high valuation just to beat other estate agents, which turned out to be misleading. In the end, I lost money because the actual market value was much lower than what they told me. After deciding to withdraw from my contract, I emailed and called multiple times but never received any response. They completely ignored my formal notice to cancel and wasted a lot of my time. Very poor communication, lack of honesty, and zero professionalism. I would strongly advise others to avoid Stones Property.
5/5
GoogleI recently sold my house through Stones Property, and I honestly couldn’t have asked for a better experience. Scott and Serge were brilliant from the very start. They were friendly, honest, and really on top of everything. They kept me updated throughout the process, gave solid advice, and handled any hiccups quickly and calmly. What stood out most was how genuine they were. It never felt like just another transaction, they actually cared about getting the right result and making sure I was comfortable every step of the way. You don’t always get that with estate agents, but you do with these guys. Everything went smoothly, and I ended up with a great outcome thanks to their hard work and professionalism. If all estate agents were like Scott and Serge at Stones, moving house would be a lot less stressful for everyone! Cheers guys 👍
5/5
GoogleGreat experience dealing with Stones, Serge has been great throughout the process in person , via phone and email. Ruby and one other college was also great when communicating via telephone Great service , Highly recommended
1/5
GoogleWe had the valuation meeting scheduled. About 10-15 mins before the planned appointment i received a call to confirm the meeting, which I confirmed, and was told that agent will come shortly. He has never come. If they start cooperation in this way I don't think they are reliable company, so definitely will not use their services.
Dear Agata, We apologise for the experience you received from us. We acknowledge that our agent missed your appointment and you have every right to be upset. This is quite rare for us, we have spoken to the employee in question and have taken a detailed report. We completely acknowledge this being our fault. We will like to make it up to you, if you would give us the opportunity. This truly is something that hasn't happened to us previously, we can only place it down to genuine human error. I will also be reaching out to you personally. Kind Regards Ruban Thavanesan Director
5/5
FacebookThe team was professional and friendly will surely use them again in future
1/5
GoogleWould not recommend this estate agent, fails to provide standard customer service and do not turn up to appointments in the correct time and manor. Waste of time and cost of travelling
5/5
GoogleGreat service from Serge and Stones! Highly recommend
1/5
FacebookWe commissioned Stones Architects to provide plans for a loft conversion and were extremely disappointed with the service we received. Despite clearly communicating our priorities around usable space and storage, the final design fell far short of expectations and led to a range of significant issues during the build. Key elements were either omitted or poorly considered - including internal chimney stacks, steel placements, insulation requirements, and storage layout - resulting in substantial extra costs, delays, and major compromises to the finished space. Many of these problems could have been avoided with better attention to detail, more proactive planning, and clearer communication. We raised these concerns in full and waited nearly four months for a response, which unfortunately deflected much of the responsibility to us to flag technical gaps in the design, and made it clear that client experience was not a priority. We would not recommend this firm based on our experience and would encourage others to be cautious and ensure every aspect of the design is double-checked before proceeding.
1/5
GoogleAs a seller, I do expect agents to turn up for appointments (or at least notify me of any changes), but apparently this is too much to ask. Communication has been very bad so say the least: it can take days to receive a response to basic questions. One to avoid.
5/5
GoogleWe recently worked with Ruban and Courtnie for both the sale and the purchase, and the experience was nothing short of exceptional. …
5/5
GoogleBeen working with courtnie over the past few weeks and would just like to say how helpful and amazing she has been responding to emails very quickly ringing me with updates keeping me at ease has just been absolutely amazing. Any questions …
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Hayes has the most, with 229 reviews rated 4.4 out of 5, followed by East Harling with 12.
The two Stones Property offices, by town:
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