2/5
GoogleRating only, no written review.
Trusted Agent profile
Starkey and Brown estate agents in Scunthorpe and Lincoln
★★★★★
525 reviews across 2 offices and 2 platforms
Starkey and Brown has two offices, in Scunthorpe and Lincoln. Together they have 525 reviews on two platforms, rated 4.7 out of 5 overall.
Our offices
Starkey and Brown's two offices, most reviewed first. Each has its own page.
Latest reviews from every Starkey and Brown office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
GoogleNot helpful at all
1/5
GoogleAsked 3 times from 3 different phone calls to email information, received nothing. Rubbish and incompetent. Lucky to get 1 star
Agent replied · 8 November 2024
Dear Jem, I would very much like to hear more about your experience as we have no record of you on our system? Please could you contact me direct on m.brown@starkeyandbrown.co.uk. Thank you, Michael Brown, Starkey&Brown
5/5
GoogleFrom the start just before the lockdown and then through the lockdown the company were very supportive and maintained contact. We knew at all stages who our company contacts were. Sophie in Lincoln and Lucy in Grimsby were particularly good. We’ve used Starkey’s this time and on one other occasion they were our vendor’s agents. We can’t fault them.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRecently sold with Starkey & Brown. Every member of staff that we dealt with were exceptional! Regular updates. First time we've sold, makes you realise the importance of using a physical agent! Thanks to you all for making the process so smooth. Particular thanks to Angie, Sophie and Michael.
5/5
GoogleExcellent service all round from these outstanding agents. Michael and his team created an easy and smooth sale procedure that was fully supported at all times. The team were professional and timely on all their actions. Thank you to all of you for a successful and pleasant sale experience. Dale and Co solicitors also went above and beyond. Starkey and Brown outshine the rest, and after my previous bad experiences with Pygott and Crone and WH Brown, my faith has been restored. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleSuperb service from start to finish from caring people. Frazer Cobb did a great job of taking full details of the property with good pictures and unlike some other agencies took the time to get to know me and what I wanted to achieve from the sale. Quite clear that the communication within Starkey and Brown is spot on. Whoever I dealt with knew exactly what was happening with the property and the sale. Never had to go over anything just because I was talking to a different member of staff. During the lockdown I dealt with one of the directors, Michael Brown. Obvious that the helpful, professional and friendly mode of working within the company comes from the top. Thanks Michael. Once a sale had been agreed I was dealing with Angie Powell as the sales progressor. What a star. If there are any problems with a sale Angie will sort them. She will do it with a smile too. I'm rather going to miss the update calls now. I know my buyer is of the same opinion about the service we have both received. I did initially have a visit and quote from another local agent. Full of their own self importance and I felt their main aim was getting their percentage as quickly as possible. Felt much more confident in Starkey and Brown and that confidence wasn't misplaced. I achieved a sale price higher than the other agent suggested I should market the property. Just need the lockdown to be over so I can visit the office to thank everyone in person. Can't recommend Starkey & Brown highly enough. Thanks for everything.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleStarkey and Brown have been amazing in helping me sell my house. From the first time I enquired to finally exchanging keys they have been utterly professional and thorough. Frazer took some great pictures and worked hard to secure an offer that was above my asking price. My solicitors were, quite frankly, hopeless but Angie was amazing. She was chasing up them on my behalf and keeping me informed at every stage. She made a real difference and I'm not sure the house would be sold now without her effortsPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleWe look forward to letting Starkey & Brown selling our property.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
1/5
Google1 star says it all. Disingenuous, provided inaccurate information
4/5
GoogleSuper nice food, great place, but very slow
1/5
GoogleA poor poor company, staff are young and haven't got a clue what they are doing, the level of service you receive is just a mess, don't use this awful estate agent if you're a serious landlord.
Agent replied · 8 November 2024
This is NOT a genuine client of Starkey&Brown!! It is a fake review and has been reported.
4/5
GoogleUsed this company to rent out then sell my flat and the service is great. They always respond quickly to any queries I had. I would definitely recommend them!
1/5
GoogleI booked a viewing with this agency. Day and time of the viewing were confirmed via email and via text on the same day. Due to an error in the system, they couldn't show me the property on the day and they could not re-arrange it via Skype. I couldn't come another day as I don't live there so I wasted my time and money for a viewing that did not take place. They apologised for it.
Agent replied · 8 November 2024
Miss Lega We are terribly sorry that you have had to leave such a review. We have investigated the matter and it would appear that there was a mistake made when booking the appointment, meaning that it was booked at the wrong time. We can assure you that this was a genuine mistake and one which we deeply regret. We are really sorry again for the inconvenience caused, if you would like to arrange an alternative time to see any of our properties we will make sure that they are carried out at your convenience. We assure you of our best intentions, from all at Starkey&Brown.
1/5
GoogleMe and my partner lived in a property managed by starkey and brown for three years. Communication between letting agent, tenant and landlord is very below par as we had been reporting cracks in the walls that were getting bigger for 2.5 years. The landlord did come round and say, oh those cracks are coming back and don’t worry about it. Since moving out we have now been charged for those structural cracks. Also after moving out and handing the keys back to starkey and brown in May we have also been charged for rent in June. We have tried to resolve this by phoning starkey and brown to be told they won’t talk to us about this. This review is only scratching the surface of problems but we would be here all day writing an essay.
Agent replied · 8 November 2024
Hi chris, thanks for the very nice comments, glad we served you well!!
5/5
GoogleFrom the very start to the very finish Starkey&Brown were simply amazing! Frazer was extremely professional and knew exactly what he was talking about, he answered all my questions and concerns without hesitation and didnt pester me every day asking for a descion that we hadn't yet made. Once we had instructed S&B Frazer ensured all staff were aware of us coming onto the market (despite us not yet being on Rightmove) which resulted in a viewing booked by Debbie for that very weekend. In the end we didnt need rightmove as Debbie sold our house almost immediately! Amazing! After we accepted the offer Angie kept us up to date and fully informed as well as chasing our solicitors when we needed her to. Nothing was too much trouble for any of the staff and the efficiency, professionalism and enthusiasm of every single person involved in our sale was unbelievable! Would never recommend anyone more than S&B...exceptional!!! Thank you to you all for helping us through this extremely stressful time.
5/5
GoogleToday is our moving day and it has all been really stressful apart from Starkey and Brown. Frazer took amazing photos of our house to begin with and got the price spot on (also the price I wanted for the house) and it sold within two days. Don't be fooled by the major online agent - they hugely undervalued our house on purpose. Go with these guys. They've got a great reputation for a reason and understand the local market. Big thanks also to Clare the manager for taking my calls and constant questions. Finally to Debbie, who essentially made this move happen by chasing up our solicitors constantly and always being at the end of the phone to reassure and offer advice. A brilliant team, amazing communication and a really reasonable fee. Thank you!
1/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Starkey and Brown is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Lettings
EA Masters winners in two years, the group and its branches: 2019, 2026.
EA Masters by year, 2019
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- Yorkshire and The Humber Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Questions about Starkey and Brown
Which Starkey and Brown office has the most reviews?
Scunthorpe has the most, with 298 reviews rated 4.8 out of 5, followed by Lincoln with 238.
Where are the Starkey and Brown offices?
The two Starkey and Brown offices, by town:
- Lincoln: 34a Silver Street, Lincoln, LN2 1EH, LN2 1EH
- Scunthorpe: 1 Oswald Road, Scunthorpe, DN15 7PU, DN15 7PU
Has Starkey and Brown won any awards?
Yes. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 1 other industry award since 2019.
