Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLucy was absolutely amazing from start to finish! She helped us with both our sale and purchase, and as we were in a chain of five, there were plenty of stressful moments. Lucy was always kind, responsive and went above and beyond to chase other agents and sort out problems when things weren’t moving.
Even when we collected the keys, she greeted us with the biggest smile and made us feel so welcome. You can genuinely tell she cares about her clients.
We couldn’t recommend Lucy highly enough, thank you for everything!
Wioleta · 4 October 2026
Agent replied · 11 October 2026
Hello Violeta,
Thank you so much for your lovely review, Wioleta! We’re delighted to hear that Lucy was able to support you throughout what we know can be a stressful process, and that you felt so well looked after along the way.
We’ll be sure to pass your kind comments on to Lucy. Thank you for choosing Starkey & Brown to be part of your move, and we wish you all the very best in your new home!
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleI must say my experience with Starkey & Brown has been delightful.
As a first-time renter, I was inexperienced with the responsibility of renting. Kay has been unbelievably helpful in every aspect.
She sat down with me and explained everything in a manner that I could understand.
I know a lot of people who have had bad experiences with estate agents, and I am glad Kay has removed that anxiety for me.
I have yet to experience such good customer service to this date.
You can tell Kay enjoys her job due to how much effort and attitude towards her role. She was contactable at any time, and always open to answer questions.
If I am ever in the position of moving, or even buying in the future. I will be contacting Kay straight away.
Thankyou again! :)
Liam · 20 September 2026
Agent replied · 11 October 2026
Hello Liam,
Thank you so much, Liam, for taking the time to leave such a wonderful review. We’re delighted to hear that Kay was able to make your first renting experience feel straightforward and reassuring. Renting for the first time can understandably feel daunting, so it’s fantastic to know that Kay took the time to explain everything clearly and was always on hand to answer your questions. Your kind words about Kay’s dedication and customer service mean a great deal to the whole team, and we’ll be sure to pass them on to her.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleAbsolutely amazing from start to finish!
Kay was fantastic and took all the stress out of the whole process for me. I was actually on holiday while securing my new house, but Kay handled everything for me and made sure I didn’t have to worry about a thing. She was always so helpful, quick to respond to any questions and kept me updated throughout.
As I had never moved out of a tenancy before, Kay also took the time to talk me through the process and explain everything I needed to know about ending my tenancy agreement, which I really appreciated.
I honestly couldn’t have asked for better service. Thank you so much,for making the whole experience so easy and stress-free!
Alyssha · 11 September 2026
Agent replied · 11 October 2026
Hello Alyssha,
Thank you so much for your lovely review! We're delighted Kay was able to make the whole process so easy and stress-free, especially while you were on holiday. Wishing you all the best in your new home!
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleI can’t thank Lucy enough for all her help and support throughout the whole process. The last couple of weeks were quite stressful, but Lucy was absolutely amazing from start to finish.
She was always helpful, professional, reassuring and so lovely to deal with. She went above and beyond to make everything as smooth and straightforward as possible, and I really felt supported throughout.
Thank you so much, Lucy, for all your hard work and for being so wonderful. I’m so grateful for everything you’ve done and would highly recommend you to anyone! ☺️
Patsilverio · 11 September 2026
Agent replied · 11 October 2026
Hello Pat,
Thank you so much for such a lovely review! It was an absolute pleasure to help you through the process, and I’m so pleased I could provide some reassurance and support during what I know can be a stressful time.
I really appreciate your kind words regarding our sales progressor Lucy and your recommendation. Wishing you all the very best in your new home, and thank you again for trusting us to help you along the way!
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleI cannot recommend Lucy highly enough! She recently handled the sale of my home, and the entire process was incredibly smooth from start to finish.
Selling a property can often be a stressful experience, but Lucy’s professionalism, clear communication, and proactive approach made all the difference. She stayed on top of every detail, kept me updated throughout, and ensured everything moved forward without a hitch.
If you’re looking for an estate agent who is knowledgeable, reliable, and truly goes the extra mile, Starkey & Brown is the one to call. Thank you for such a seamless experience!"
Lindsey · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review and recommendation.
We are delighted to hear that Lucy provided such a positive experience throughout the sale of your home. Selling a property can certainly be a challenging process, so it's fantastic to know that Lucy's professionalism, communication, and proactive approach helped make everything run smoothly from start to finish.
Your kind words about her dedication and attention to detail mean a great deal, and we will be sure to pass on your feedback to Lucy. We pride ourselves on delivering the highest level of service, and it's rewarding to know that this was reflected in your experience.
Thank you again for choosing Starkey & Brown. We wish you all the very best for the future and appreciate your recommendation.
Kind regards,
The Starkey & Brown Team
★★★★★ 5/5
GoogleLucy in the sales team went above and beyond our expectations, we bought a property they were selling, I went with Purple bricks. We had a very long 8 months with several completion dates and falling through. Lucy was fantastic keeping me up to date with everything, even checking in on me when she didn’t need to. Although they wasn’t my estate agents I wish I had gone with them. I would 100% go with them in the future, kind, caring , brilliant communication, always got back to you when you phoned. 10 out of 10 for Lucy and the team
Linda · 11 May 2026
Agent replied · 11 October 2026
Hello Linda,
Thank you so much for your thoughtful and kind comments regarding our Sales Progressor, Lucy. We really appreciate your feedback and are delighted to hear that Lucy was such a great support throughout your purchase with us.
We hope you are settling well into your new home and wish you all the very best for the future.
Best wishes,
Starkey & Brown
★★★★★ 5/5
GoogleI would like to say a big thanks to Kay and all at Starkey & Brown, we are moving into our new rented home and Kay has always been on hand to answer any questions and making sure everything was sorted and ready, the process was simple using the online system. Again thank you all
Matthew · 11 September 2026
Agent replied · 11 October 2026
Hello Matthew,
Thank you so much for your lovely review, Matthew! We’re delighted to hear that Kay was on hand throughout the process to answer your questions and make sure everything was organised and ready for your move.
It’s fantastic to know that you found the process simple and straightforward using our online system, and we’re so pleased we could help make your move into your new home as smooth as possible.
Thank you again for choosing Starkey & Brown, and we wish you all the very best in your new home!
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleA great service throughout but a particular shout out to Lucy Lee-Atkinson who was a star from beginning to end. She kept us all up to date, explained everything to us when needed and at times went above and beyond to ensure our sale went through speedily and on time. A fantastic company and thank you from a very greatful Mr and Mrs Palmer
Kevin · 11 July 2026
Agent replied · 11 October 2026
Hello Mr & Mrs Palmer,
Thank you for your lovely review! We are delighted that you were so pleased with the service provided throughout your sale. Lucy will be thrilled to receive your kind feedback, and we are proud of the dedication she shows to her clients. Thank you for choosing Starkey & Brown, and we wish you all the very best.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleStarkey & Brown were a great support during the difficult sale period. It took a while to get the house moving but they were very communicative, friendly, and helpful. Big thanks to Lucy who spent a lot of time chasing my Buyers and progressing the sale until it all got sorted.
Jess · 11 September 2026
Agent replied · 11 October 2026
Hello Jess,
Thank you so much for your lovely review, Jess! We’re delighted to hear that you felt supported throughout what we know was a challenging sale.
We’re especially pleased that Lucy was able to provide the communication, persistence and support needed to keep things progressing and ultimately get everything over the line. We know how stressful a sale can become when there are delays, so having someone keeping everything moving and keeping you informed is so important.
Thank you again for choosing Starkey & Brown and for taking the time to share your experience. We wish you all the very best for the future!
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleI had a great experience with Starkey & Brown when letting out my house. From start to finish, the team were professional, efficient, and made the process easy. Kara was very detailed and knowledgeable about the process of how they would handle everything and how long it would take to get my house up and rented. Kay kept me well informed throughout the process, found a suitable tenant quickly and handled everything with care and attention to detail. The communication was clear and prompt and if I had and questions they were helpful and informative about them which made the whole experience stress free. I would highly recommend Starkey & Brown to anyone who is looking for a reliable and professional letting agent.
Jordan · 18 January 2026
Agent replied · 23 January 2026
Hello Jordan, thank you so much for the review! We're delighted to hear your experience in working with us and what a thoughtful review. It is wholeheartedly appreciated by us, that you have taken the time to share your experience as one of our valued client's. Your kind comments regarding Kara and Kay will be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleWe were recommended Starkey and Brown from a friend and we would have no hesitation to further recommend them. Kara was professional and very knowledgeable when she came to value the property which filled me with confidence. Aimee has kept us upto date with bookings and feedback via texts, voicemail and emails so we felt updated throughout. A bonus we have sold STC within 3 weeks, fingers crossed it goes through as smoothly as it started.
Emma · 9 January 2026
Agent replied · 23 January 2026
Hello Emma,
What a lovely review! Thank you so much for taking the time to leave us a review and share your experience of working with us. It really means a lot to us. Your kind comments regarding Aimee and Kara are sure to be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleWe have recently started the process of buying our first home with Starkey and Brown and they have been amazing throughout, they have answered all our questions and made the process as straight forward as possible. We dealt with Aimee who was always very prompt in getting back to us and always very helpful.
Jess · 11 June 2026
Agent replied · 11 October 2026
Thank you so much for your kind review and for choosing Starkey & Brown to assist with your first home purchase.
We're delighted to hear that your experience has been such a positive one and that Aimee was able to provide the support, guidance, and prompt communication needed throughout the process. Buying your first home is a significant milestone, and we're pleased to have helped make it as straightforward and stress-free as possible.
We really appreciate your feedback and wish you all the very best in your new home.
Kind regards,
The Starkey & Brown Team
★★★★★ 5/5
GoogleI met with Kay at the property i was viewing to rent
I explained everything to Kay reason for moving etc
Kay was very understanding and listened
Once I was successful she explained everything to me especially after not been in this position for 22 years
Explained everything I needed to and what the various stages are
Kay is an absolute credit to your company And acts in a very professional and polite manner
I can not recommended this company enough
Even understanding that if I need to see them
Saturday is better due to work commitments
Kay totally understands this which is graat
Even sending an email as proof of my moving date which I needed for work
A pleasure to deal with
Matt_gsxr · 16 September 2025
Agent replied · 23 September 2025
Hi Matt,
Thank you so much for your thoughtful and heart warming sentiments, we are so pleased to hear that Kay has been a great help to you with your letting needs. Your kind words are sure to be passed on.
Best wishes, Starkey & Brown
★★★★★ 2/5
TrustpilotWe had our house on the market with…
We had our house on the market with Starkey & Brown from April 26 and only had 4 viewings in all. Some of the staff were okay but not very good communication or checking in with us. I had to keep calling them for updates I also did my own marketing which led to one of the viewings and I let S & B know about it. The last viewing before we terminated the contract was a farce and was booked while we were away on holiday, so it was a rush to clean the house as well as packing for our holiday. We also had to drop off the house key and my husband turned up because the front of the place was closed due to flooding so my husband went in the back door and was rudely spoken to by a female staff member. Then when the viewing took place the person doing it left our light on the whole time we were away and no feedback was given either but it was due to the person not returning a callback which S & B requested. Not happy.
Michelle · 25 September 2026
Agent replied · 10 October 2026
Hi Michelle,
Thank you for taking the time to share your feedback.
I’m sorry to hear that you were disappointed with aspects of your experience while your property was on the market with us. I appreciate that four viewings over the period of marketing was frustrating. I understand that you also promoted the property yourself through social media, and we were made aware of the viewing that resulted from this.
In terms of communication, we always aim to keep vendors updated throughout the marketing process, and I’m sorry if you felt you had to contact us for updates rather than feeling sufficiently informed by the team.
With regard to the final viewing, I appreciate that the timing was inconvenient as you were preparing to go away. The appointment was arranged through the usual booking process, and we appreciate that viewings can sometimes require a degree of flexibility when a property is being marketed.
I’m sorry to hear that your husband felt he was spoken to rudely when attending the office to drop off the key. That is not the experience we would want anyone to have when dealing with our team.
Regarding the light being left on, I appreciate that this was frustrating, particularly as you were away. In terms of the feedback from the viewing, we did attempt to contact the viewer afterwards but unfortunately they did not return our calls, so we were unable to obtain any further feedback from them.
Thank you again for raising your concerns. We do take feedback seriously and will ensure your comments are passed on to the relevant members of the team.
Kind regards,
Sophie Crosby
Starkey&Brown
★★★★★ 5/5
GoogleAbsolutely fantastic service would highly recommended Starkey and Brown
Lucy is always there to support and listen to me
Lucy has taken all the stress out of this purchase and cannot thank her enough !
Always being updated by Aimee and Kara and Freya
They go above and beyond love them all !
Angela · 17 April 2026
Agent replied · 17 April 2026
Hello Angela,
Thank you so much for the review! Your words really mean a lot to the team and your comments will be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleWe recently bought a house through Starkey & Brown and received a excellent service from beginning to end. Big thanks to Lucy who was there for us every step of the way and helped to get the purchase through quickly. Would defiantly recommend 100%.
Margaret · 11 June 2026
Agent replied · 11 October 2026
Hello Margaret,
Thank you so much for reaching out to share your experience in working with us and for taking the time to do so, it is genuinely appreciated. Thank you for the shout out to our sales progressor Lucy, your kind comments will be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleStarkey and Brown have been great to work with from first contact. We weren’t sure if we were going to sell or let our property. In the end we decided to re let it. Kay and her team have been super helpful, very approachable and their guidance and knowledge has been much appreciated. Will definitely use them again
Amanda · 17 February 2026
Agent replied · 17 April 2026
Hello Amanda,
Thank you so much for the wonderful feedback. It was very thoughtful of you to reach out and share your experience working with us. We truly value our partnership and look forward to continuing our work together for many years to come.
Best wishes, Starkey & Brown
★★★★★ 5/5
TrustpilotWe recently purchased a property…
We recently purchased a property through the Starkey and Brown team and I wanted to leave a review to say how impressed we were with the service throughout.
Ben was super helpful from the very beginning. He arranged the viewing quickly, supported us through the negotiation process, and played a key role in helping us agree a price and secure the property. His communication was clear and proactive, which made a big difference.
I’d also like to mention Angle, who took over as sales progressor once the sale was agreed. She went out of her way to help during the process and even after completion. She was particularly helpful in tracking down and locating the garage key after the sale, which really showed her commitment and level of service.
Overall, we were really impressed with the support we received from start to finish. Thank you both for making the whole experience smooth and stress-free. Highly recommended.
Daniel · 10 April 2026
★★★★★ 5/5
GoogleI’ve had an absolutely fabulous service from Kay (Bardsley)at starkey and brown in Scunthorpe.My move has been expedited I efficiently, and every time I’ve called , I’ve been answered cheerfully, politely and all my enquiries have been dealt with quickly. It’s an absolute pleasure to deal with a company that still puts customer service so high on its priority list . Well done Kay and the team
Steve · 22 October 2025
Agent replied · 26 October 2025
Hello Steve,
Many thanks for the review! That is very thoughtful of you to say such kind things regarding our lettings consultant Kay, your kind comments are sure to be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleThanks to Kara and Aimee for the constant communication and quick sale of my Apartment, wasnt expecting it all to happen so quickly, but to these 2 ladies from start to finish (nearly at the finish line) they have made sure everything was done to a high satisfactory level for the sale to happen quickly. Couldn't of asked for more.
Jimmy · 21 December 2025
Agent replied · 11 January 2026
Hi Jimmy,
Thank you for the feedback and we really appreciate you taking the time to leave us such a thoughtful review. Your comments regarding Kara and Aimee are sure to be passed on.
Best wishes, Starkey & Brown
★★★★★ 5/5
TrustpilotI bought my house recently through…
I bought my house recently through Starkey and Brown and Lucy was lovely, she kept me updated on everything, answered all my questions and never rushed me or made me feel as i was wasting her time and was very professional, had no problem buying through them and would do so again.
MISS · 2 October 2026
★★★★★ 5/5
Google17 months ago we decided we wanted to move first meeting Starkey & Brown,
It was a huge decision and took us this long to actually put the house on the market, it was always going to be Starkey & Brown they have kept us in touch all this time never pushing just checking in how we were & suggesting properties for sale we might be interested in.
We viewed a few.
Then a week ago, the decision was made meeting up the Starkey & Brown putting our home on the market.
The phones have been abit of a hot line this week & the house is sold in a week.
We haven't meet everyone in person but think we have spoken to you all.
Your customer service is second to none a quick call, text or email updating everything as this week has gone by.
Friendly, cheerful, knowledge staff, nothing is to much trouble, reassuring us & explaining every step.
Thank you all x
Now to our next chapter in life
Cherie · 11 July 2026
Agent replied · 11 October 2026
Hello Cherie,
Thank you so much for your wonderful review! It has been an absolute pleasure supporting you throughout your moving journey, even before your home went on the market. We're so pleased we could help make the process as smooth as possible and that your home sold so quickly! Thank you for trusting us, and we wish you every happiness in this exciting new chapter.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleI’ve worked with several estate and letting agents over the years, and Starkey & Brown have been one of the best I’ve dealt with.
Kay in particular has been excellent. She is efficient, responsive, communicates really well, and always seems willing to go the extra mile to get things sorted. It’s rare these days to come across someone who so clearly takes pride in their work.
I’m very pleased to deal almost exclusively with Kay and would have no hesitation recommending her.
Sam · 11 July 2026
Agent replied · 11 October 2026
Hello Sam,
Thank you so much for your wonderful review and for taking the time to share your experience.
We're delighted to hear that you've had such a positive experience with Starkey & Brown, and your kind words about Kay are truly appreciated. She is a valued member of our team, and she'll be thrilled to know her hard work, communication, and dedication have made such a positive impression.
Thank you once again for your recommendation. It has been a pleasure working with you, and we look forward to continuing to assist you in the future.
Best wishes, Starkey & Brown
★★★★★ 5/5
GoogleSince becoming a property developer/landlord I have dealt with numerous estate agents over the years. The staff at Starkey and Brown have been exceptional, professional, prompt and thorough. I can highly recommend them whether you are buying, selling, as a landlord or a tenant. They sometimes even answer emails way past office hours (maybe I shouldn't be promoting that, sorry Kay!)
Thank you Starkey and Brown
Paul · 27 September 2026
Agent replied · 25 October 2024
Hello Paul,
Thank you for the lovely review! It has been an absolute pleasure working with you over the years and you are a treasured client.
Best wishes, Starkey & Brown
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
