Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe have dealt with Anita from the Lincoln branch , and from the very beginning to the very end she has been a pleasure to deal with , very helpful and reassuring us every step of the way , we found her very approachable and a very positive lady . Thanks for a fantastic service she is a credit to starkey and browns .... from Debbie and Adam
Debbs · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Debbie and Adam, Thanks very much for your review - we always aim to please and we are delighted that your experience with Starkey&Brown was a pleasant one! All the best from all at Starkey&Brown!!
★★★★★ 5/5
GoogleExcellent service from Anita, very professional, supportive and friendly. My poor choice of solicitors made this an extremely stressful and frustrating experience but Anita 'held my hand' throughout and helped push the sale through. Always a pleasure to speak to and would call her again for advice if ever needed. Thanks again.
Mum · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good afternoon 'mum casey'! Thanks very much for taking the time to share your thoughts. Moving home can indeed be a very stressful experience so here at Starkey&Brown we always do all we can to make the process as 'stress free' as possible. We are delighted to hear that Anita took care of you and helped you move. Thank you very much again for your review, we wish you all the best.
★★★★★ 1/5
GoogleSold my house with them but at the last minute it fell through. Bad buyers, that I had concerns over from the start and in the end proved correct. Buyers kept coming round checking things out, bringing builders, slagging the layout off and the wife was extremely disrespectful about me to my partner. I told starkey to inform them I was unhappy and had enough of them. I also told them to tell them no more viewings. This was not communicated and they then said they would do further viewings even though I had told them no more!They pacified them To achieve the sale and gain the commission even though there were clear warning signs. Cost me over £1000 in wasted fees and surveys. Listen to your customers Starkey!
Paul · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Anderton, we are really sorry that your experience with Starkey&Brown has left you disappointed. Whilst we cannot vouch for the attitude of a buyer, we take responsibility as your appointed agent and regret that we weren't able to see your sale through to completion. It would appear that there was some miscommunication with regards to viewings which we also regret. Our customers do tend to compliment the staff on the excellent service they offer, however we clearly haven't met your expectations on this occasion. Whilst some aspects are clearly out of our control we apologise for not being able to make your experience with Starkey&Brown an enjoyable one. We wish you all the best for the future.
★★★★★ 5/5
GoogleWe found the Team at Starkey and Brown to be efficient. Angie made regular enquiries with the other parties involved in our purchase and kept us informed every step of way. A professional service.
Nick · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Mr Robson, just a quick message to say thanks very much for sharing your thoughts on our service, it is greatly appreciated, thank you. We wish you all the best.
★★★★★ 5/5
GoogleWe were very pleased with the experience of purchasing through Starky & Brown. Nothing was too much trouble and everyone we spoke to was helpful and polite. One person did stand out for us, beyond the call of duty and that was Angie, Whenever we encountered a problem Angie was there to sort it out for us. Overall an excellent service, thank you all.
Julie · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Julie, Thank you for your review, we really do appreciate it. The team will be pleased to hear that you have enjoyed your experience with Starkey&Brown, and that you were happy with the service, particularly from Angie. We hope you are happy in your new home!! Have a wonderful xmas and a happy new year!!
★★★★★ 5/5
GoogleGood morning. Just a big thank you from myself and my wife, for what must be one of the fastest sales ever. Compliments to all the team that had dealings with our sale, Angela was prepared to put her running shoes on to drop some documents at solicitors on our behalf, also gave me some very good advice. Starkey and Brown should be very proud of there team.
David · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Wilson, Thanks very much for your lovely comments, we are delighted to hear that you were impressed with our service. We are indeed very proud of our team!! Thanks again and all the best from everybody at Starkey&Brown.
★★★★★ 5/5
GoogleOur house buying process ran smoothly thanks to the staff at Starkey and Brown. We received regular updates and early warnings of possible issues that enabled us to head off issues long before they could become major problems.
Overall, the buying process was was as pain free and efficient as we could have hoped for.
Mike · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Mike, we are very grateful for your lovely comments, thank you very much for taking the time to share your thoughts! All the best, you know where we are when you need us in the future!
★★★★★ 5/5
GoogleWe just bought our new property & Angie was absolutely brilliant and went out of her way to help us. She gave us back our faith in estate agents, we would both recommend them to everyone. Abbey in the sales team was also really helpful. Great people - thanks again for all your help.
Tony · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Tony and Karen,
Thanks very much for taking the time to leave a review - Here at Starkey&Brown we always do all we can to ensure your customer experience is exceptional, so we are delighted to hear that you were impressed, particularly by Angie and Abby. We wish you all the best.
★★★★★ 4/5
GoogleExcellent service and tenacity from Angie Powell at Starkey & Brown who had to deal with slow responses from the sellers side. Would have been 5 stars but unfortunately the House Sale details did not mention or warn about the Private Road Management and Maintenance Charges or the fact that the Title to the Garage was only Leasehold. However, once this was discovered Angie arranged a modest compensation payment. I have no hesitation in recommending this Agency and would deal with them again.
David · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear Mr Thorpe, thank you very much for your review. We regret that we could only achieve 4 stars on this occasion but will do all we can to achieve 5 stars next time around!! Thanks again for taking the time to share your thoughts.
★★★★★ 5/5
GoogleThis review is written as a buyer. I viewed 40 houses through different agents and a couple via Starkey & Brown and they were one the best in terms of contacting them, accomodating viewings and not over pressuring in the follow up calls. Ben was very friendly and did a great job keeping me up to date with viewings and respecting my opinion if I didn't feel it was for me.
I eventually bought a property that was on the market with Starkey and Brown. The sales progressor did a good job pushing things through and more importantly keeping people informed (this is important to me as an anxious person, sorry for the odd email pushing for information).
The sale took exactly 2 months from offer accepted to completion with a small chain. Not bad going really.
I can't comment on the seller side of things but people looking to put your property on the market, Starkey and Brown at least to me seem one of the best for the buyer facing side of things. Some places I wouldnt consider buying due to the agents unless the price was spectacular but not Starkey and Brown.
Let's hope completion goes smoothly! Thanks again.
Ben · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Ben, how kind of you to take the time to leave such a great review, thank you. You know where we are if you need us in the future - Thanks again from all at Starkey&Brown
★★★★★ 4/5
GoogleA very good experience from Fraser who took the initial consultation and photographs to Claire, Angie and the team in the office. We were kept informed throughout the sale of our property right up to completion. This is the second time we have used Starkey & Brown and i wouldn't hesitate in recommending them to anyone.
Mrpettzoid · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good afternoon, Thank you very much for taking the time to leave such a positive review of our services. We are delighted to hear that you were impressed with the service, next time we will do all we can to achieve 5 stars!!
★★★★★ 5/5
GoogleI recently purchased a property which Starkey & Brown were selling. I was lucky enough to have Debbie acting as my sales progress contact who was absolutely amazing.
She contacted me most days to let me know how things were going and went above and beyond to ensure that the sale went through as smoothly as possible. I had a particularly difficult sale and purchase and Debbie helped out in so many ways that kept me totally sane.
She is so professional as were all of the team and the service that they offered was so individulised that by the end of my purchase I felt like part of the family. I would so recommend them as a company and if you get Debbie as your contact then you can count on her to chase, chase, chase until you are sat in your lovely new home.
Julie · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Julie, thanks from everybody at Starkey&Brown for your very kind words, we are delighted to hear that you were impressed with our service, particularly from Debbie! We wish you all the best in your new home.
★★★★★ 5/5
GoogleI was originally selling my property through a different estate agent, but when it fell through I moved to Starkey & Brown because I had such a good experience of them with the property I was trying to buy. They managed to get multiple offers for my house and they helped me through every step of the sale process to make sure it all ran smoothly. The whole team was great, they were all very kind and helpful and I would recommend them to anyone.
Clare · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Clare, We are really glad that you have finally made your move, and delighted that you were impressed with our service. Thanks for taking the time to leave such a lovely review, it is greatly appreciated. All the best in your new home, you know where we are when you need us!
★★★★★ 5/5
GoogleI've just purchased my first house through Starkey and Brown and I cannot praise them enough!! Angie was fantastic, very attentive and quick to push things through. I was far from the easiest client to deal with, with all the problems I encountered and my complete lack of knowledge in buying houses, but the entire team was very supportive, going the extra mile when they didn't need to. Would recommend, especially if you are a first time buyer!
Emily · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Emily, congratulations on buying your first home! Thank you very much for sharing your thoughts, its great to hear that you were impressed with the service, particularly from Angie! All the best in your new home, you know where we are if you need us in the future!
★★★★★ 5/5
GoogleMy husband and I recently used Starkey & Brown for the sale of our property. Throughout the process they were extremely helpful in dealing with any questions we had and always communicated regularly on each stage of the house selling. For every viewing we had they followed up and fed this information back to us in a timely manner. In addition to this they were extremely friendly and Anita who we dealt with offered the emotional support, understanding that a house in not just bricks but a home to myself and our young family for many years. Nothing was too much trouble for them and I would certainly recommend.
Caroline · 10 November 2017 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Caroline, Thanks very much for your wonderful comments. We pride ourselves on the service we offer to our clients and we are delighted that you were impressed, particularly with Anita. Thank you very much for choosing Starkey&Brown to sell your property, wish you and your family all the very best in your new home.
★★★★★ 5/5
GoogleGreat company to work with always been happy in the service I have received from the team at Starkey and Brown.
Jake · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good morning Jake, thanks very much for taking the time to leave such a nice review. We are pleased that you have been impressed with the service and we really appreciate you sharing your thoughts.
★★★★★ 5/5
GoogleA Fantastic service provided by S&B for a first time buyer.
I could not fault them even with all the problems I had.
I would use them again.
What a great team.
Thank you
Neil · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good afternoon Mr Williams. Many thanks for your very kind words, we are delighted that you were impressed with the service we provided. All the best!
★★★★★ 5/5
GoogleWe cannot praise Angela enough, it was a difficult purchase with various problems.
Angela went the extra mile and sorted them out.
We can honestly say that if it had not been for her we would have walked away from the deal.
We cannot thank her enough for all the effort she put in.
Mr and Mrs Christopher
Mary · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Mr & Mrs Christopher, were really glad that you were so pleased with the service, particularly from Angie. Thanks very much for taking the time to share your thoughts, we really appreciate it. All the best from all at Starkey&Brown.
★★★★★ 4/5
GoogleWe've just purchased a house through them & it's been a thoroughly pleasant experience. They've been helpful, attentive and forgiving when I messed up. Angie has been a delight to deal with. Wholly recommend.
Dick · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good evening Mr Crabbe, it is great to hear that you have had a pleasurable experience whilst dealing with Starkey&Brown. We really do appreciate your comments (particularly Angie!) and we wish you all the best in your lovely new home.
★★★★★ 5/5
GoogleDuring a recent move I found the staff in the lettings department to be kind, considerate and, most importantly, extremely helpful in assisting me. They are knowledgeable about their properties and their standards of professionalism are second to none in Lincoln. I greatly appreciate their advice and their service during my period of property transition. I honestly cannot recommend them highly enough and, if ever I move again within Lincoln, they will be my first port of call.
Kerzo · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Dear customer, thank you very much for your delightful review, we are very pleased that you have enjoyed your experience with Starkey&Brown. We wish you all the best.
★★★★★ 5/5
GoogleI sold my house through Starkey & Brown and would say they were fantastic. They kept me informed regularly, their staff are all lovely and friendly and they worked very hard to sell my house. This meant I could buy my dream house in Skellingthorpe. Thanks Starkey & Brown!
Claire · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Claire, thank you very much for your very kind words, it means a lot to know that you were well looked after and that you were impressed with the service. Thanks again and all the best.
★★★★★ 5/5
GoogleHighly impressed. Good communication and quickly found a buyer for my house.... amazingly they weren't even my agent! I was buying a house marketed by them and when the chain fell through they managed to find a buyer before the agent I was using. Very impressed by Angie's communication skills and enthusiasm
David · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good afternoon David, thanks very much for your very kind review - We always aim to impress and what better way to do that than selling a property that isn't even on our books! We are delighted that you were impressed with our service, we hope you are happy in your new home!
★★★★★ 5/5
GoogleAs a landlord, I have found the service provided by S&B to be excellent both for me and for our tenants. Call and Care visits are carried out on a regular basis which ensures that any problems tenants may have can be addressed and speedily resolved. Starkey & Brown also arrange for all contractual requirements to be met (e.g. Gas Certificates, boiler servicing etc.) which saves me having to constantly check that things are being done.
Being a considerable distance away form rthe property, a contract with S&B gives me peace of mind.
The accounts department are prompt with the correct payment into my account and provide detailed invoices by e-mail within 7 days.
The professional staff in the Lettings Department are very approachable and do their level best to resolve any difficulties the tenant or landlord may have
Michael · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Good Morning Mr Holt-Chasteauneuf, Thank you very much for your kind compliments. It is always our aim to ensure that our customer experience is as pleasurable as possible, and we are delighted that you were impressed with the service provided by our team! Thanks again for taking the time to share your thoughts, its greatly appreciated.
★★★★★ 5/5
GoogleWe have recently bought a property through Starkey and Brown and have got to say they are the most useful estate agents we have come across. We would definitely use again. Angie was a great help to us and a credit to Starkeys team. Thank you for all your help
Verity-Jade · 10 November 2016 · Starkey and Brown Lincoln
Agent replied · 8 November 2024
Hi Verity, Thank you very much for taking the time to leave such a nice review. We are delighted that you were pleased with our service, and that you were impressed by the way you were looked after by Angie. We wish you all the best.
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